Comentarios del cliente para Treasure Barn

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Treasure Barn

Grado total:

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David M. en

Grado:

Maybe the problem was not with the personnel at the Marshfield location, but with your computer system. Whatever it was, I dropped off the trailer at 3:30 PM and was told everything was all set and I would get an E-mail saying the account was closed. Three hours later when I had not received the E-mail I called U-haul and the account had not been closed. I had to drive a half hour out of our way to go back and get the situation straightened out. The U-haul agent claimed he closed the account and the the return time was indeed listed correctly. But something had happened that he had to go back on his computer, and then the account finally closed. So the situation was somehow messed up when I dropped the trailer off. As a result we had to drive half hour out of the way on the trip back to KC that night in order to correct something that should have been done that afternoon.

Leo P. en

Grado:

El cliente no dejó un comentario.

Stephen N. en

Grado:

El cliente no dejó un comentario.

Ashlie A. en

Grado:

El cliente no dejó un comentario.

Rebecca R. en

Grado:

The drop off was convenient and easy, he was very professional.

Frank S. en

Grado:

El cliente no dejó un comentario.

Paul L. en

Grado:

El cliente no dejó un comentario.

DONNA M. en

Grado:

one of the rear tires on the drivers side (inside tire) was flat and was not discovered until we turned the truck in. Did not cause any issues.

Terry H. en

Grado:

It was excellent

Karen H. en

Grado:

I reserved a 10 ft truck but was told at the counter that I had reserved a 15 ft truck. I was charged for a 15 ft. I later looked at my email and i DID reserve a 10 ft! Cigarette butts in the ashtray and food crumbs all over the floor.

Duane L. en

Grado:

El cliente no dejó un comentario.

DEAN V. en

Grado:

Have the equipment where you said it was to be not 30 miles away. I will think twice before I rent from U-Haul again.

Mark M. en

Grado:

PLEASE NOTE: This message contains several curse words. I hated to provide same in a note but I am quoting an employee of your agent and you need to know how he spoke to me. I was cursed by this employee (Scott) over and over again with increasing aggression and hostility. I had arranged for a truck with an AC and a cruise control and Scott was the person who took my order. Scott was not there when I picked up the truck and even though I asked the agent to confirm it had both cruise control and AC, and even though the Agent gave me that confirmation after a visual inspection, the truck did not have cruise control. It was not until we had the truck loaded that I found it did not have cruise control. I made a verbal complaint and an attendant on duty (Scott) told me a I was dumb fucker, that he did not give a fuck about my problems, the I was a fucking civilian and that had I received a military education as he had in the Army I would not be such a dumb fucker. AGAIN, I APOLOGIZE for using the word "fuck" or "fucker" so many times but I am quoting the language used by Scott toward me. This same attendant accused me of cussing and I asked him what cuss words I had used and he told me that I had not used any cuss words but that he was tired of people like me and that he planned to curse a lot,..., which he did. Ultimately he gave me a customer service 800 number to call and told me to call that "fucking" number because my "fucking" problem was not his "fucking" problem. AS TO THE 800 CUSTOMER SERVICE NUMBER -- IT IS USELESS. I have called the number many, many, many times and cannot get through to talk to a customer service representative. AS TO THE AGENT,..., another employee called him while I was there and talked to him by phone and we made some arrangements on some other issues but he REFUSED to have the phone passed to me so that I could talk to him. I left my name and phone number with the other attendant and asked that she give it to the Agent and she said she would by I never heard from him.

William M. en

Grado:

El cliente no dejó un comentario.

nicholas M. en

Grado:

Everything went smooth, service was excellent. Got a truck for a short in town move.

GARY T. en

Grado:

El cliente no dejó un comentario.

Anna R. en

Grado:

El cliente no dejó un comentario.

Kristy J. en

Grado:

Not a thing

paul F. en

Grado:

Get your computers fixed so they will take credit cards

JAMES W. en

Grado:

Always friendly and courteous. Super efficient.

MONICA P. en

Grado:

El cliente no dejó un comentario.

laurel C. en

Grado:

El cliente no dejó un comentario.

Carmen B. en

Grado:

Nothing! Working with Scott was awesome!

MONICA P. en

Grado:

El cliente no dejó un comentario.

JAMES W. en

Grado:

They were ready to help. It took no time at all to detach and go.

Heath C. en

Grado:

El cliente no dejó un comentario.

Paul B. en

Grado:

El cliente no dejó un comentario.

JAMES W. en

Grado:

Very courteous and efficient

ken H. en

Grado:

El cliente no dejó un comentario.

karen G. en

Grado:

El cliente no dejó un comentario.