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Don Smith
Customer Reviews for Trader Jon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Could not have asked for a better experience. Would definitely recommend
Carl McBeeTrader Jon is amazing to work with. He explains everything to you including what every cost is and why it’s there. A great place all the way around.
Cailin DixonPerfect thank you!
MANOA LATUFuel was almost on E
Debbie VaughnWrong truck, had to refuel before getting home from location, 20 miles, no appliance dolly that was reserved
Tim BrownAwesome place, the people are very polite and concerned with our moving needs. John is very professional. Thank you
Annie DinsmoreYou all was very polite and helpful.I would recommend you to everyone. Thank you
Annie DinsmoreThe original drop off location was MFA in Chillicothe, MO. When I got there around 2:30 to 3:00 on Friday afternoon, 8 Sept, there was no one there and no indication it was even a U-Haul location. So, I called another dealer in Chillicothe, MO--Trader Jon. So, I dropped the truck off there and he said he would process it in that afternoo or Sat at the latest. It was not until Monday, 11 Sept that I received a call from U-Haul saying the truck had still not been turned in and I was subject to extra charges. It was then processed in on Monday afternoon. It would appear that both these dealers were too busy with their other business ventures to take timely action for U-Haul.
ROGER BASKETTThe employee was very nice, but failed to document that I returned the truck and dolly. I received a text staying that my equipment hadn't been returned. Moving is stressful enough. I shouldn't have to make sure your people are doing their jobs.
Colleen HazelThe location is confusing because it's also an antique store business. My Google maps took me to the store but the U-Haul trucks get parked in the back. It's on a busy street so I had to turn around and reroute. But it was an alright experience, I figured it out.
Steven StollYou could improve the service by not reserving equip in my name when I didn’t reserve it … FRAUD !!!
JON MARTINHave the trailer or other available at a location near to them.
Daniel MarshalVery well run operation, very efficient.
Michael WilsonGood Agent at this location ! No need to change a thing here !! Put more money in this Agents pocket !!
rANDAL NelsonScheduling for pickup and drop off would have shorted me 2 hours of use until I called the drop off location and discussed it with them. It all worked out well. I didn't see an option to rent the truck and trailer for longer than 3 days or I would have. Returning the truck with. 1/4 of a tank instead of full is a pain to try and work out Other than that it was good the equipment was well taken care of and clean.
Michael DonohoEasy drop off procedures
Danielle HackathornAgain nothing. The owner of Trader Jon’s was kind and helpful! Thank You!
Lisa BrownALWAYS GR8 FRIENDLY SERVICE
SHERRI SMITHThe staff was friendly and very helpful.
Jason StandifordTrader Jon UHAUL was very easy to work with! Communication was wonderful and friendly!
Aaron Holtgood helpful staff
SAMANG KIMEven though he was busy with another customer, he attempted to contact me and work through glitches.
Al FoglemanTrailer was ready and service was quick
Chris SandersJon always has everything ready for me and makes sure what ever trailer or truck I'm using will go the distance. I cannot think of anything that could improve service other than more large size trucks.
DEBBIE REYNOLDSOnly location in area.They do not check in vehicle right away as I think they should do
JOHN CARPENTERThe owner was amazing, extremely helpful!
Gary HooymanThe app was a frustrating experience. I was over an hour trying to get the truck picked up and returning the truck was just as frustrating. I finally had to find a real person to help both times. It was raining and the truck leaked and ruined some of my things.
Marc TaylorEverything was just fine he was very informative
melody fryhoverEnjoyed the manager. Equipment was great.
Dave AkinsI have used at least 6 U-Hauls in the last 3 years. I have always dropped them off at Traders Jon's and this year picked them up from there. I get great service every time.
DEBBIE REYNOLDSThe previous renters used it and left it with grain in it my furniture had Grain all over it i am having to clean my mattresses due to how dirty it was left!
SHANDA FEENEYJon is awesome to work with. Very friendly and always willing to help. I will not work with anyone but Jon when I need to rent a uhaul.
Amy WoodThe landing where the key drop box is located is extremely dangerous. There were no locks on any of the key boxes.
Barry SmithVery easy to work with. Check in and out was very smooth and easy.
MICHAEL HANSENAfter making the reservation, coming to the location the service representative said “Bold of you to assume I have a truck for you.” so I hope that once a reservation is made that guarantees the vehicle will be available when scheduled.
Hannah LeonardJohn was extremely helpful and patient!! Would definitely recommend to anyone!!
ASHLEY DONOHOWhen I dropped off the trailer it was a little difficult to find the office. It was inside an antique store. Didn’t have any UHaul signs visible in store. Did see signs in the office when I asked for help. Told “UHaul guy wasn’t in and to leave trailer in parking lot.” Individual I spoke with could not answer any of my questions.
Edward WildsJon has always been very helpful. I have made four trips with a u-haul up to Chillicothe and he has always been able to assist me or even check up on me if I'm run in to bad weather and been a little late getting there. I had to make a trip back down to my house in New Mexico and he got me just the right size trailer to take my necessary stuff home until I could make my last return trip back to Chillicothe. Great customer service!
DEBBIE REYNOLDSJon did a amazing job going up and beyond making sure we had what we needed and helped us when the district dispatch tried to over charge us at a different location. Jon makes sure you get what you need, when you need it, for the price your quoted.
ANDREW WENZLDon’t over book your trucks/ don’t customers you’ll reserve them one truck and rent it out to another.
MISTY FONSECAAwesome service .
Jerry GreerI could not pick up trailer at 9am as scheduled because location did not open until 9:30
BRETT PRATTPOSs poor due to the fact that I didn’t get a u haul someone at the location is apparently using my credit card to reserve trucks I haven’t reserved one
JON MARTINNothing, everything was great
TERRY REEDThe truck we rented had a heating problem and I had to add two gallons of antifreeze. Not what I wanted to do while moving
Angela CaseJon was great to work with. Great customer service
WILLIAM CONSTANTVery easy drop off, and staff very friendly, highly recommend.
Timothy HodgeOn time and professional
Michael GuyettFind different dealer more accommodating
COLTEN MCCLUREI am a older man and had two back surgery and hard for me pickup trailer hitch if the trailer had a jack on it that would greatly appreciated 🙏. It was a 6x12 trailer. Thanks.
Dan WinbsorMake sure the vehicle is clean and safe to drive before signing it out to someone. The interior of the cab was dirty as was the bed. The passenger side wiper came apart before leaving the lot (in a rain/snow event). The dealer swapped that one out, but before going 4 miles outside Chillicothe the driver’s side wiper came apart which I had to replace. The driver’s side front tire only had 15 lbs of air which again I had to remedy. Not a good start to my moving experience.
VERLON PERSINGERLed lights inside box of truck
DARIN NEWMAN