Comentarios del cliente para Towne Storage Urban Edge

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Towne Storage Urban Edge

Grado total:

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Kim P. en

Grado:

Aspen location had no one there during normal business hours and no one would answer the phone so I used key box. They charged me incorrectly for 3 extra days without confirming the charge. I actually returned rental over 4 hours early. If I have to I will dispute the charge through the credit card company!!! Do you think I have time to do this when I’m in the middle of moving?

Ken B. en

Grado:

My favorable rating is specifically for Town Storage Urban Edge, not Gateway Storage where I had originally contracted to pick up the truck. I went first to Gateway for the truck and was told they didn't have it. They said they had tried to call and text me but I received neither. ION response to me request, they told me they had no restroom. And They told me I had to go to the other facility (Town Storage) to get me truck. So I had to call an Uber to take me there. And when I got there, the truck had no moving pads or dolly as I had requested. Towne Storage did not have a dolly so I had to go without one.

Michelle C. en

Grado:

1. There was a homeless man in the truck when we picked it up. 2. Our tow dolly was not available at the initial location, despite me calling ahead for clarification and being told otherwise. 3. The person who gave us the truck called a central number, and then reported to us that our tow dolly would be at a second location. Went to that location. Tow dolly was not there but instead we were provided a third location. 4. Waited in line for over 20min at third location, and had a frustrating interaction with the staff member. Staff member could not initially find tow dolly reservation online. Once settled, she initially overcharged us by $59, which is double the rental cost. Redeeming part at third location was the man who helped us set up tow dolly. He helped us attach my car, which was not required but very appreciated. Overall, very disappointed. It took over 2 hours in total to get our rental truck and tow dolly, which gave us less time for moving.

Tanner M. en

Grado:

the guy there didn’t seem to care and didn’t tell me half the things I needed to know when I return the U-Haul

Rachel K. en

Grado:

Overcharged me on gas because the truck was only half full when I received it. Pushed my check in time back by an hour without notice (after I had hired people to help me move) because they were closed for two hours in the middle of the day for some reason? Person at the location explained nothing about rates and simply handed over the keys, which is completely unprofessional and shows a complete lack of competence. Terrible location, I will actively tell friends and family to avoid that location at all costs in the future.

Ryan H. en

Grado:

El cliente no dejó un comentario.

Lee P. en

Grado:

El cliente no dejó un comentario.

Devin W. en

Grado:

My order was incorrect and missing the 2 dollies I requested, requiring I travel to an additional location in the valley to rent them. The man working at the location seemed confused at every turn and mixed my order with another customer's twice. He was unprofessional, gave me identifying information posted on another customer's order and then charged my card three times for my rental as well as for another customer's rental, increasing my bill from $74.43 to nearly $700.

Clay J. en

Grado:

El cliente no dejó un comentario.

Skyler G. en

Grado:

The truck was filled with trash in the back and in the cab, the tail lights didn’t work AT ALL. And when i went to get the uhaul the lady told me any days i dont use and any unused miles will be refunded which the guy i dropped it off with replied with “Oh yea they say that shit all the time but you can’t actually get any money back.” I’m heading back to utah this week and was hoping on having that 70+$ back to use for gas money to get there to pay my final rent to my landlord and do the walkthrough but now i have to borrow money to get back. If you guys can look at the papers and actually refund me that would be awesome, i’m pretty pissed that those lies seem to be common practice though.

Keith A. en

Grado:

El cliente no dejó un comentario.

MICHAEL H. en

Grado:

When i got there, they had rented my reserved truck to someone else. found another u haul location a mile away and was forced to pay another $ 15.00 to uber over next location. Even called U haul evening before to verify truck was avaliable at this LOCATION.

Sarah A. en

Grado:

Make sure you dont charge people twice for rental fee

Philip C. en

Grado:

No hand truck available despite reservation for one which delayed my move. Gas tank also not full which added 50 dollars to my expenses as well as a late turn in fee of 54 dollars.

Robert H. en

Grado:

El cliente no dejó un comentario.

John C. en

Grado:

friendly customer service, thanks

Luis C. en

Grado:

El cliente no dejó un comentario.

Abdulaziz A. en

Grado:

El cliente no dejó un comentario.

Emily S. en

Grado:

We dropped off the truck after hours, so we didn't experience customer service. The surrounding location was a little sketchy, but once you get into the lot itself, it's open enough that it's okay

david H. en

Grado:

I picked up the uhaul with 1/4 tank of fuel. I returned the uhaul on 1/4 of a tank and was still charged for fuel. I would like the fuel charge to be returned to my card please.

MARY R. en

Grado:

Hayden was great to work with. Would rent here again

Preston W. en

Grado:

El cliente no dejó un comentario.

Marlene K. en

Grado:

I called this location in advance with a few questions and the gentleman was super duper nice and same when I came to return vehicle. Like i'd want him to work for me.

Lauren D. en

Grado:

Nothing, this experience was so much better and easier than I had anticipated and it made our move a breeze. Thank you!

YoShawnda W. en

Grado:

The representative we worked with was very personable and professional

John W. en

Grado:

Could mark location better.