Customer Reviews for Town Centre Self Storage
(U-Haul Neighborhood Dealer)

357 reviews

3495 Denmark Ave   Eagan, MN 55123

(651) 964-3055

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: 9:30 am–12:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(651) 964-3055

3495 Denmark Ave
Eagan, MN 55123

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–5 pm
  • Sat: 10 am–3 pm
  • Sun: 9:30 am–12:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Great customer service and well-maintained vehicles. Thank you!

Kenneth Garnier 
Rating:
2.0

The woman at the Self Storage was helpful. We had multiple problems with the app. We were not able to upload the photos of the mileage or gas tank. We tried on 2 separate phones with no luck. We were not able to use your app to rent the vehicle, so in the future, we will rent from a location that has staff. When we opened the door for the first time, all of the materials around the door (weather stripping?) fell down and repeatedly did this throughout the rental. I trired to share the problems in the 1st email that was sent to us, the link to share a review did not work.

Cheryl Moeller 
Rating:
1.0

The equipment was broken. It took 2 hours for someone to get to us to get it fixed and it delayed our move significantly. I also could not get the online pickup to work for an amount of time. I also think you should be able to do your liscense check prior to pick up. Overall a very stressful and unfortunate experience.

Elena Reynoso 
Rating:
2.0

I was charged for a $20 after hours service fee even though I completed the online steps that were texted to me. The lady at the counter when I picked up the vehicle did not want to answer my questions about dropoff and said that it had to be mobile, so I didn't know where to park the truck when I returned it. I parked the truck in the spot where I picked it up. The website was hard to use, and should have noted earlier in the return menu that I needed to allow it to access my location on my phone because it wasn't able to see that I was back at the rental area. Overall, I wish there was more information potentially in the truck clearly stating where it should be brought when returned since the staff did not tell me. The truck was very low on gas when I picked it up, so it was hard to tell at the gas station how much to put in versus if the tank was full when I picked it up I would know to just put gas in until it was full.

Julia Mak 
Rating:
3.0

Upon returning the truck, the app was frustrating and didn’t work, even with phone help from a nice customer service call. I was not made aware there was no ramp or dolly, or blankets, or straps included with the truck… last time I rented a truck all of that was provided. The windshield was filthy and hindered clear viewing ( I didn’t realize how bad it was until I returned the truck after dark. Check engine light was on, along with the tire pressure sensors. Also, where you turn on the headlights, those knobs pushed in and broke away from the dashboard, causing a very brief moment of anxiety that I had broken something. I was able to maneuver it and pull it back, snapping it I to place. Overall, it got the job done, and I would come back. Next time I will know to ask about what is provided. I should have known better, but this was a bit of a scramble putting this move together. Perhaps some of this could have been told to us without having to ask.

Chris Mueller 
Rating:
5.0

Customer did not leave a comment.

Paul Rukavina 
Rating:
1.0

To a none computer savvy person, the help wasn’t very helpful. The woman I talked to (she was person number three) was very helpful but it still took us over an hour to get to the key. Never again!!!

Sharon Dorsher 
Rating:
3.0

The counter person was great to work with as the app was clearly not working. HOWEVER, as of this writing, it appears I was charged twice, I had to give my credit card to the counter person to get the truck, and my wife typed in her credit card online. This better get fixed. ASAP

David Duncan 
Rating:
5.0

Customer did not leave a comment.

randy hanson 
Rating:
1.0

Customer did not leave a comment.

Joshua Peerman 
Rating:
5.0

Manager was very attentive and helpful. My needs were more than met.

Janis Froehlig 
Rating:
5.0

Customer did not leave a comment.

Marcus Mason 
Rating:
2.0

Customer did not leave a comment.

Juan Becerra 
Rating:
3.0

Customer did not leave a comment.

Kristin Supalo 
Rating:
5.0

Customer did not leave a comment.

Sivakumar Kasinathan 
Rating:
2.0

There was confusion about where to drop off the trailer I rented and was told I could return to this location. The attendant was clearly busy with other customers but really unhappy as a result.

SHANNON WERB 
Rating:
4.0

Customer did not leave a comment.

Christy Austad 
Rating:
1.0

Customer did not leave a comment.

Sarah Patrick 
Rating:
5.0

Great experience and communication was excellent with rep. No problems and everything was clean and functioned as expected. I will use their trucks service again in the future and tell others. +++++

rick meyer 
Rating:
2.0

Struggle with the online pick up process. I didn't know there was staff on site until some other renters showed up and went inside. Once there they have blankets that were on my rental reservation.

Jill Roehl 
Rating:
2.0

Employee did not know what he was doing for the truck return. The truck return was not finalized until I contacted UHaul directly. If I had not done that, I would have been charged a late fee. And, this incompetence meant that the truck was not available if someone else had been looking to rent it. He also did not know what he was doing for renting a storage unit. Our access code to the storage facility did not work, so he used his employee code to let us in while he “worked on” the issue. This resulted in me having to do all the heavy lifting because when my husband came, he could not get in to help us. Extremely frustrating !!

Pamela Erickson 
Rating:
1.0

Not UHaul's problem per se, but definitely the storage location contractor's problem. Terrible staff. The one person that runs the place is extremely rude, downright belligerent. I have never been treated like this before at least as a customer. The person effectively started rude and annoyed the minute I walked in, and got worse from there. I was trying to be helpful offering to do whatever they needed me to do to help, in large part because I was trying to figure out what I did to begin with to draw such an attitude, but no success. It was so bad that another customer who was there and I didn't know still made a comment to me about how unbelievably rude and terrible the treatment and the service was. Avoid if you can.

Boris Axelrod 
Rating:
3.0

Customer did not leave a comment.

Janie Ritter 
Rating:
3.0

Customer did not leave a comment.

Denise Hetland 
Rating:
5.0

The staff member working when we picked up our rental on Monday July 24 was so helpful and nice. Very good experience!!!

Mary Butze 
Rating:
5.0

Customer did not leave a comment.

abdirahman Nur 
Rating:
2.0

Improved customer service/attitude

Ira Smail 
Rating:
5.0

Customer did not leave a comment.

Habtom Weldegiorgis 
Rating:
2.0

No help was given at pickup and the worker left for break right after giving me the keys so I was stuck trying to figure out how to get out of the gate. There are no instructions on how to get out. Upon return the app and website did not work for after hours return. LUCKILY a worker was there and helped me return the truck but I was informed by this worker that the site and app NEVER works for after hour returns. Considering I moved far away I needed to return the truck that night as I'm sure other customers need to drop off after hours as well. Consistently having an app and website that does not work is not acceptable for how much money this company charges. I've been using U-Haul since I was 20 and in the 10 yrs of using this service this was the worst experience I've had to date. No one needs to worry about returning their truck after hours after moving. Moving is already a very stressful experience and this part should be easy, instead it was the most difficult. Not happy.

danika Hennings 
Rating:
5.0

Smelled like cigarettes. Ash tray needs a wet wipe down. Associate Marinda was friendly and very helpful. What happened to corporate? My Uhaul service from them has gone from 5 to 1 star. Customer server was down, booking times not updated, poor training. I had to take my hitch business elsewhere because after three visits, corporate ineptitude led to employees not being able to get my hitch done.

Alvin Detrick 
Rating:
1.0

The interior (cab) of the truck was dirty with dry stains in the cup holders. Blankets and a random towel were all over the trailer. The employee was not helpful and had a poor attitude when asked simple questions. I will never rent from this location again.

Richard Powell 
Rating:
1.0

Absolutely disrespectful rental office staff. I would recommend customer service training for contractors associated with uhaul, specifically town centre self storage office employees.

Naomi Jefferson 
Rating:
4.0

The people at the desk were very helpful and kind. Thank you!

Angela Renner 
Rating:
5.0

There was a bag of trash in the back that we left there. The truck was over 100,000 miles, but ran well. Worst flaw was the windshield that appeared scratched from a bad wiper blade. Process was easy and agent was great - I would rent here again.

David Wright 
Rating:
3.0

ON an after hours drop-off someone was kind enough to inform me that the trucks needed to be dropped off inside the gated storage lot. She opened the gate for me, otherwise I may have been charged extra. The website and app get 2/5 stars. After requesting a 15' truck, it reserved one in another city 45 minutes away all the while indicating it was at the pickup location I specified. I received a call from the pickup location confirming the pickup and I had to get customer support to reserve a smaller vehicle in town. Upon trying to return the truck using the app, the u-Haul app did not let me take photos of the truck for the return process.

Justin Carlson 
Rating:
5.0

Customer did not leave a comment.

Getachew Erago 
Rating:
5.0

Customer did not leave a comment.

Jennie McDonough 
Rating:
2.0

Was very unhappy that my UHaul pickup location was changed from Eagan to Bloomington with no notification at all. I scheduled a pickup location 2 minutes from my address. Instead I had to rent a shorter truck. Very poor customer service.

David Cutler 
Rating:
1.0

The location manager Tabatha could not have been a more unpleasant, rude, lazy, and condescending person if she tried. I’m being completely serious. She told us a truck wasn’t available, so I said went to my car, booked one AT THAT LOCATION and walked back in to pick it up (the reservation was for that exact time). Tabatha told me she wasn’t giving me the truck and that it wasn’t available again. I showed her my reservation and she refused again saying it wasn’t in her system. I told her I have the confirmation number and she refreshed and poof there it was. She reluctantly gave me the keys, told me I must return it by noon (even though my reservation was through 1:30 PM) and said to pull it around myself. I did not want to navigate the truck through their maze of storage units but she refused to pull it to the front for me. I did it myself. Upon returning the truck prior to my contracted time, I put surplus gas, gave her the mileage and just wanted a receipt. She said that one would be emailed in a super rude tone. At this point I’m freaking done with this lady and told her I need a paper receipt, that the emailed receipt didn’t come through my email yet. She said fine but I need to wait outside (for no reason, it’s below freezing out). At this point I’m heated and told her I’ll wait inside unless she wants to trespass me over asking for a receipt. She starts working with a guy who came in after me and after five minutes of realizing I’m not leaving without a receipt reluctantly printed it and our business was done. Few words describe how I feel about that interaction but I’m sure you can think of a few. I have audio and video of my interaction with her. I will contact their management and corporate and do everything within my rights to ensure she doesn’t have the opportunity to treat another customer like that again. Such an awful human being. Miserable person. Good riddance. What I think happened is she was allowing friends or family to use it off the books for free and I screwed up her plans. I believe that’s why she lied about the availability and treated me like crap from the start. Why else would you actively push people away from renting a uhaul unless you’re just a lazy miserable human being.

Jeremy Smith 
Rating:
1.0

Paid full price for six blankets and found to be only four blankets after reaching sixty mile destination. Needed those two blankets! Returned blankets to original location during scheduled business hours to a notice of “Be back soon” to waiting over an hour for no one to return. Left four blankets at door front with contract paperwork. Phoned emergency number listed on store sign to a recording! Not a proper way to conduct business for any of these instances.

james baehman 
Rating:
5.0

Customer did not leave a comment.

Luke Hjermstad 
Rating:
5.0

Great staff which are very helpful and knowledgeable. The equipment is clean and well serviced. The rental rates are appropriate and location is great. Appreciate the great communication and information from the company. Thank

rick meyer 
Rating:
5.0

The employee who helped us went above and beyond, she was very polite and answered all of our questions without hesitation. She deserves a raise.

Elicia Henkel 
Rating:
3.0

Customer did not leave a comment.

Dawn Martinez 
Rating:
5.0

Customer did not leave a comment.

Fikasu Gutema 
Rating:
3.0

Warning lights on the dash, tires needed air. Overly complicated return process that involves the website and sending text messages to staff even though the office was still staffed

Dean Charles 
Rating:
4.0

Ice sheet walking to the truck was not good. I understand we are in Minnesota, but it was hazardous.

Wayne Anderson 
Rating:
5.0

Customer did not leave a comment.

JUSTIN RODELL 
Rating:
2.0

Unfortunately there was mouse poop all over the inside of the box. Had to wash everything we moved with it.

Levi Pritchett 
Rating:
5.0

Customer did not leave a comment.

Damon CARLSON 
Rating:
5.0

Customer did not leave a comment.

Allan Grimmer 
Rating:
2.0

Dropped truck off. Customer Service Person said we were good to go and we would be sent a final invoice. Called 3 hours after dropping the truck off to let her know we had still not received confirmation/invoice. Was told she will look into it and make sure we would get what is needed. Still have not received anything.

Joann K Bourget 
Rating:
3.0

I chose this location because it was close by and I had to go to the location three days in a row to get a 10 ft truck. Multiple issues. I am grateful for Crystal who was helping me and she wears a lot of hats.

Leah Lund 
Rating:
5.0

Customer did not leave a comment.

Alec Skar 
Rating:
5.0

The service was fantastic, friendly and efficient.

Douglas Lauder 
Rating:
4.0

Customer did not leave a comment.

Ed Favorite 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Rivas 
Rating:
3.0

The big problem we had was that we thought that we would be able to get a 10 foot truck in Hastings. Instead we were told that we had to go to Eagan which added a 50 mile round trip to our rental. This added an hour travel time and $70 to mileage. There were other closer UHaul locations to us.

Peter Majeski 
Rating:
3.0

It was a good experience compared to the following experience in Mpls. We rented out 2 different trucks, 2 different days in 1 months time and Mpls charged us $125+ more for keeping the truck an extra day when we were told it would cost $10. We are currently trying to get re-imbursed but Mpls u-haul are giving us a line of bull. Bad customer service. We were told $10. They charged my sons card for an extra $125+! That’s a lot of $! Who has that kind of $ to just let a company take? We would’ve brought it back on time had we known the Mpls u-haul was going to over-charge us $125+! WE WERE TOLD $10! I’m going to write reviews on this particular (Mpls) u-haul! We feel like they did it on purpose! Anything to get more $ out of people! BAD CUSTOMER SERVICE! My son works hard for his $.He has a family! He doesn’t have that kind of $ to just throw away. Or have taken/stolen from him! Shame on them for taking advantage of people and their $! That’s why people don’t like to leave their card information out there with companies like u-haul. Because they take advantage of it and over-charge people for anything they can. U-haul took my sons $. He deserves to be re-imbursed the $125+ they took from him. We were misled and it seems intentional.

Christine Rucci 
Rating:
1.0

Customer did not leave a comment.

Nyanchok Nyuon 
Rating:
5.0

Customer did not leave a comment.

Justin Mato 
Rating:
4.0

Customer did not leave a comment.

deb hoffrogge 
Rating:
3.0

Had a sign up saying they would be back in 10, waited 30 mins and ended up going into a door that I didn't realize was a house. Only then did she come out. Then told me they didn't have the dolly I requested, only for me to find one in the truck...not sure if it was inspected. Was nice however and didn't pester me with too many upsells

Andrew Wood 
Rating:
5.0

Customer did not leave a comment.

TAMIRU GONITE 
Rating:
4.0

Customer did not leave a comment.

Henry Ostby 
Rating:
5.0

Customer did not leave a comment.

Margaret Adams 
Rating:
5.0

Customer did not leave a comment.

Linda Eckman 
Rating:
1.0

The person who worked with us was great however we rented a 16 ft truck and the only truck available was a 10 ft truck whchnforced us to make multiple trips

Mark Casagrande 
Rating:
5.0

Customer did not leave a comment.

Kamal Al Amin 
Rating:
5.0

Everything was great! Also Chase is an asset to UHaul!

MARJORIE ST PETER 
Rating:
3.0

The person answering my phone call seemed irritated that I called. Returning was frustrating trying to follow email instructions.

Bruce Kuhn 
Rating:
5.0

When scheduling to do pickup with just a phone, needs to be clearer as to what to expect when picking up the truck.

Thomas Trumpy 
Rating:
1.0

N/h

ABDIRASHID FARAH 
Rating:
1.0

Refund my 300 dollars extra that no one told me. About and figure out a better system.

Vincent Michalek 
Rating:
4.0

Fix the A/C in truck. Otherwise, truck was old but got the job done!

Fredrick Evans 
Rating:
4.0

The Online check in is a joke, I sat there for a half an hour trying to log on and take SEVERAL head shots to move forward to gain access to my keys and all it did was bring back to to log in again over and over again. Luckily Chase showed up early checked me in my movers were waiting.

Krista Shelton 
Rating:
5.0

Customer did not leave a comment.

DAVID GESCHWILL 
Rating:
5.0

My rental person was amazing!!! I believe their name was Chase. They should be commended. I would rent their any time!!!!

Paul Gebhardt 
Rating:
4.0

I had requested an 8 a.m. pick up, but this location doesn't allow that. It should state that clearly when you reserve a truck. We had to rush to get our move completed on time.

Kathy Windels 
Rating:
5.0

Friendly

Olga Alvarado 
Rating:
5.0

Friendly service, through and through. He was very accommodating. I also witnessed his service to another customer, and he went above and beyond.

Lonnie Lowe 
Rating:
4.0

Customer did not leave a comment.

Jason Hall 
Rating:
2.0

Customer did not leave a comment.

Jennifer Gerboth 
Rating:
3.0

The truck I had made a reservation for, was not available git a call about it just around the time I was on my way to pick up my reservation; initially I was asked to call a num to try to find a truck at a different location; then I larger truck became available which I took, but I was charged the higher price for the rental, even though it wasn't my fault that the van I had made a reservation for was not available; unfortunately it's the 2nd time I have the same issue & last minute somehow the truck I had reservation is not available; the larger truck made me work more to load/unload+ had to park farther away outside of parking ramp due to truck height...

Jorge Silva 
Rating:
5.0

Customer did not leave a comment.

Teresa Mettner 
Rating:
5.0

Make checking out at the end of the rental a little easier. Older people wouldn't be able to check out like that

Geji MckinneyBanks 
Rating:
1.0

Needs to be better organized and give clear instructions. This is not user friendly.

Shyanne Yang 
Rating:
3.0

Not to happy about an extra $15 “fuel” charge after I dropped the truck off. Wasn’t told this at all. I actually was told very little information I had to have some random guy that was there to assistance me.

Reanna Rothwell 
Rating:
5.0

Customer did not leave a comment.

AMY MILLER 
Rating:
2.0

Customer did not leave a comment.

Lee Erickson 
Rating:
3.0

You didn't include my requested dolly. This caused issues. Just supply what people request and are paying for.

CHRIS HORSAGER 
Rating:
1.0

Over charged us by an extreme amount. I will be contesting the charges and filing a fraud charge against this location.

kimberly Nelson 
Rating:
5.0

Customer did not leave a comment.

Assad Mohamed 
Rating:
3.0

The after hours pick up was hard to navigate through the website provided on the email. I ended up needing to make a phone call, the website closed out and when I opened it again I was unable to continue with pick up. I was left without the code to exit the facility or the code to get the key. The U-Haul customer service hung up on me twice and was entirely unhelpful. I ended up calling the storage facility where I was picking up and they were able to help. The truck was not clean. There was dust, dirt and trash in the back and the front seat area was sticky. Whoever had the truck before clearly did not clean it up and the company did nothing to make sure we were given a clean truck.

Jonathan Strong 
Rating:
5.0

Customer did not leave a comment.

Bishar Yusuf 
Rating:
3.0

U haul sent me a confirmation email with thr correct pickup location, and a text message with a different pickup location. My account also shwoed the correct location, until I arrived to pickup ths truck. Wasted 2 hours

Roland Hauff 
Rating:
5.0

Uhaul website issues with contactless pickup and drop off. Not an issue from this location just the uhaul process.

Kendall Gillum 
Rating:
4.0

Didn’t bother me at all but van was a little dirty.

David Ritzman 
Rating:
5.0

Everything was great. Excellent service. And the young guy who was at the location where we picked up the truck was very professional.

Garrie Huisenga 
Rating:
5.0

Customer did not leave a comment.

Donna Patterson 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top