Customer Reviews for Town Centre Self Storage
(Distribuidor de U-Haul del vecindario)

272 comentarios

3495 Denmark Ave   Eagan, MN 55123

(651) 964-3055

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 1 p. m.
Horario especial
  • 9/5/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(651) 964-3055

3495 Denmark Ave
Eagan, MN 55123

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 6 p. m.
  • Sáb.: 9 a. m. - 4 p. m.
  • Dom.: 9 a. m. - 1 p. m.
Horario especial
  • 9/5/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

Needs to be better organized and give clear instructions. This is not user friendly.

Shyanne Y. 
Clasificación:
3.0

Not to happy about an extra $15 “fuel” charge after I dropped the truck off. Wasn't told this at all. I actually was told very little information I had to have some random guy that was there to assistance me.

Reanna R. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMY M. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lee E. 
Clasificación:
3.0

You didn't include my requested dolly. This caused issues. Just supply what people request and are paying for.

CHRIS H. 
Clasificación:
1.0

Over charged us by an extreme amount. I will be contesting the charges and filing a fraud charge against this location.

kimberly N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Assad M. 
Clasificación:
3.0

The after hours pick up was hard to navigate through the website provided on the email. I ended up needing to make a phone call, the website closed out and when I opened it again I was unable to continue with pick up. I was left without the code to exit the facility or the code to get the key. The U-Haul customer service hung up on me twice and was entirely unhelpful. I ended up calling the storage facility where I was picking up and they were able to help. The truck was not clean. There was dust, dirt and trash in the back and the front seat area was sticky. Whoever had the truck before clearly did not clean it up and the company did nothing to make sure we were given a clean truck.

Jonathan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bishar Y. 
Clasificación:
3.0

U haul sent me a confirmation email with thr correct pickup location, and a text message with a different pickup location. My account also shwoed the correct location, until I arrived to pickup ths truck. Wasted 2 hours

Roland H. 
Clasificación:
5.0

Uhaul website issues with contactless pickup and drop off. Not an issue from this location just the uhaul process.

Kendall G. 
Clasificación:
4.0

Didn't bother me at all but van was a little dirty.

David R. 
Clasificación:
5.0

Everything was great. Excellent service. And the young guy who was at the location where we picked up the truck was very professional.

Garrie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donna P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rickey V. 
Clasificación:
5.0

The location and rep was great. I chose the 24/7 share option but it didn't work for pick up or drop off. Fortunately the location updated my reservation for the time lost from the failed app and was very helpful.

Lucinda M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David K. 
Clasificación:
1.0

The car was not checked before , there were blankets with gasoline or something like that in the back and trash in the front. The lady was super nice though !

Taylor L. 
Clasificación:
5.0

The truck had a hole in the exhaust

Charity L. 
Clasificación:
2.0

Your parking lot is covered in ice. I fell and severely injured my shoulder walking to the office. I am seeing a orthopedic surgeon on Tuesday 1/25. Also I was overcharged $44.00 for my rental. I've used uhaul probably close to 100 times and am Extremely Disappointed. Jeff Yohn

JEFFREY Y. 
Clasificación:
2.0

Inside of truck was dirty and had food residue. The display warned me a tire was deflated - if I had not brought my own foot-pump I would have had to wait hours for service because the office was not equipped to take care of it. Both truck cabin doors had trouble closing completely. I had reserved a pack of moving blankets but the location did not prepare for this and gave me a discount. Also I had to drive around the lot to find the truck myself. I got the job done but the truck was simply not prepared for me.

James F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

mohamed H. 
Clasificación:
1.0

My 24/7 app pick up was changed to manual pick up and no notification was provided. My pickup time was also changed so I had to wait and go back the location until it was opened. My reservation had a $50 guarantee and U-Haul did not provide any compensation. I had to pay my moving help people whom I hired an extra hour and lost a lot of money

Rajesh R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen L. 
Clasificación:
5.0

excellent customer service

Jonathan M. 
Clasificación:
5.0

I had a documented reservation to pick up a 20' truck at 9AM on 10/28/21 in Bloomington, MN. When I got there, they told me I had no truck - even though there were four parked on the lot. I was informed "Those are not for you, go to Eagan, they have your truck". Of course when I got to Eagan, they had never heard of me or my reservation. Yet they bent over backwards to find me a 10' truck. LET ME MAKE THIS CLEAR: Every front office employee at the Bloomington, MN location working 10/28 needs to be fired. They were rude, lazy, uncaring and incompetent. Every employee at the Eagan, MN location should get an "Employee of the Year" award for their positive customer service and attitude.

Keith N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler E. 
Clasificación:
1.0

I was overcharged. I placed my order online and also ordered a dolly. The guy at the counter looked at his computer screen and verified my rental a day before. I arrive at my scheduled time and he printed up my invoice and handed it to me to sign. The dolly for $7 was listed on there. I get into the truck and looked for the dolly. There was no dolly, so I just proceeded without it. I return the truck and I get my final bill and there is a $14 insurance charge and the $ 7 dolly charge. I did not order the insurance and I asked the guy about the dolly. He says they do not have them at that location. Why was I able to order one and have the guy see it on a screen and printout and not say a word! When I asked him, he said he does not carry them at that location. ?????????????????????

Angeline S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg R. 
Clasificación:
2.0

Ensure windshield is clear of bug splotches. Ensure dolly is included in truck as reserved. Maintain earlier hours of operation.

James P. 
Clasificación:
3.0

Truck was not cleaned before we picked it up. It was full of moving blankets from the previous user, trash was left in the cab and it was not swept out. One moving blanket covered in dry leaves was left spread out in the back. We shook it out and folded it up. Also called the morning of to adjust my time because we over slept. Was told it was done but when I got a call an hour before my return time I learned it wasn't done. We were forced to rush the truck back due to the locations mix up. They had a reservation that came to get the truck before I was due to return my 24 hr rental. No apologies, no thank you for cleaning. Nice van but unimpressed with the customer service. Gave it an average rating because this appears to be the new norm.

Tracy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANKO T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul N. 
Clasificación:
4.0

Maybe send a reminder email the day before rental to complete online checkin. Our experience was mostly smooth but had to wait a few minutes for employee to arrive after 9 am. Good experience overall.

Susan A. 
Clasificación:
5.0

Great, friendly, helpful employees!

PAUL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

JoAnna P. 
Clasificación:
2.0

Upon pick up, I was informed they did not have the equipment I had rented (2 ) 2 wheeler's. I was told they only have one, but I could go look at another Uhaul if I wanted and they only charged me for the (1) 2 wheeler The truck was full of sand in the drivers side & passenger side of the cab. I did drive to 2 other Uhaul locations to find a 2nd 2 wheeler and the Burnsville location had one available for me to take. The lady at this location was very kind and attentive to working with me.

Jo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben G. 
Clasificación:
2.0

There was an issue with scheduling and the van we had reserved was not there. Luckily, there was a truck available but during a much shorter time frame and we had about 2 hours to move out of our place. This could have easily been avoided when the van didn't show up at the time it was expected and we could have been made aware to try to find another place to pick up from so that we would not have been so crunched for time.

Kaia Z. 
Clasificación:
3.0

Back up camera was not working

Muinul C. 
Clasificación:
1.0

Poor customer service

Hussein O. 
Clasificación:
5.0

U Haul over booked trucks at this location and in turn our move was delayed by 8 hrs. I had done all the necessary steps to check in, confirm, pay etc and this still happened. Quite frustrating and no advance communications about this snafuâ€"learned of it when I arrived at pick up spot.

Peter S. 
Clasificación:
3.0

Multiple cracks on the windshield that were not noted by staff. Garbage and paperwork from a previous renter in the van, as well as crumbs and sand on the floor of the van.

Don S. 
Clasificación:
2.0

They didn't have the size truck I had reserved nearly a month in advance. TheUHaul website allowed me To book pickup at 830 am, but the location didn't open until 9. There was no set up to get gate code or lockbox code. Staff that arrived at 9, did her best. Gave me a discount on mileage since I had to make 2 trips.

Doris O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sharon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marcy W. 
Clasificación:
1.0

The attendant that did the paper work and rented the trailer attached it to my hitch but did not tighten it enough to the ball. After leaving the location the trailer came off the hitch while making a left turn onto a busy road and just before getting onto the interstate. I was able to pull off to the shoulder and fortunately no damage was done to the trailer or my SUV. I reattached and fully tightened it and had no further problems. Lubricating the knob threads that tighten the hitch would probably avoid this problem.

Richard K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEFFREY F. 
Clasificación:
5.0

Great, friendly customer service agent. All went as planned, no surprises!

ROGER E. 
Clasificación:
3.0

This location is a storage facility. When i picked up my truck it was parked outside the gates and I just picked up the keys. When i dropped it off after hours a lady was nice enough to catch me and tell me that if the truck is parked outside of the gate, not in, that i will be charged $100 extra. I had no code, but thankfully she let me in with hers. I also was not provided the 2 dollies I paid for.

abby E. 
Clasificación:
3.0

If someone is going to be late bringing back the truck somebody from the company needs to call and find out where they are

James H. 
Clasificación:
5.0

The office was closed when I dropped off the truck. I followed the online instructions for drop off.

Kurt C. 
Clasificación:
3.0

1) Tried using the auto-pickup. Said to find the truck but the truck was behind a locked fence. Maybe I missed it but app didn't say how to get inside fenced area. Had to ask the person working. - turns out they had the key anyway so even if I got inside the fence I wouldn't of had the key. 2) THE AC DID NOT WORK on the truck. It was a long hot drive. Weather was 90+ degrees.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martha R. 
Clasificación:
5.0

Provide better instructions on returning a U-Haul. I returned the van last night after hours and found myself locked inside the storage area. I ended up needing to climb my way out. Other than that everything went just fine!

Michael C. 
Clasificación:
3.0

There was garbage all over the truck's cab even though I was required to furnish 2 photos showing the truck was clean for the next user. Speaking of photos, the drop off was much worse than the pick up. The young lady at the desk was great and I was on my way in a few minutes. However, the tedious drop off after hours, including the multiple photos of the odometer, inside and outside of the truck and where it was parked took way too long. Plus, .79 per mile?? Did I mention the truck was filthy? I expected better.

Phill C. 
Clasificación:
4.0

The movers you advertise and have as an option when booking a Uhaul are terrible. They were a no call no show and when we cancelled the mover called my husband to yell at him. He said he was sleeping when we placed the order. Why are they an option if they aren't readily available. He also sent an emoji of the middle finger. So unprofessional and disappointing. We had to move ourselves.

Corey M. 
Clasificación:
1.0

The customer service here is the worst! Needed to use the truck share option and they forgot to put the keys in the lock box or provide any information. On how to access it. Called Uhaul customer service and after waiting online for almost a half hour was told they couldn't help me. When I finally got the van--three hours later--it was filthy. Dog hair all over and a wet dog smell. Food wrappers...they left a two-wheel cart in the van which meant taking more time to return it because I needed the space it took up. No one ever apologized I was treated so rudely, like it was all my fault. Errors in billing OMG!! I will never reserve from this place again. What a nightmare.

Judith J. 
Clasificación:
3.0

I used the smart phone app to check in, but that did not work very well for this location. First I got a code to enter the locked storage area, but then had no idea which truck was mine. Once I found a truck with the help of an assistant, I had to go walk back out through the locked gate to where the keys were kept and then follow the process to get a key, Then get another code to go back through the gate to go back to my truck and then to finally exit. It would've worked better if I could've got the key first and then go find the truck. Hope that makes sense

Brian K. 
Clasificación:
1.0

I've rented a truck for 24hrs, 9am to 9am. I have returned the truck same day I rented it, dropped the keys in the lock box, but saw the online odometer check out notice too late. Called the place next morning at 9am and I was assured this is "fine". It was not fine, because I was charged for 48hr period, instead of 24hr. UHaul does not respond in their online chat system. I have tried calling them twice, to sort this out. The estimated wait time was "10 minutes". I waited for 40, before hanging up.

Hristo Y. 
Clasificación:
1.0

Had 24/7. Got code opened box NO KEY. U-Haul Corp had to get me another truck. Was over charged for gas - I took photos! Before and after. Was charged 20.00 for over night service! Again. I called left message NO REPLY from Town center storage. Called U-Haul. Marsha solved the problem. The truck was dirty. Rust water all down the right side. Dried.

Raniery D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maurice F. 
Clasificación:
5.0

Bemnett was super helpful and easy to deal with!

Sheri P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ermias G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZUHIER H. 
Clasificación:
2.0

Dirty truck; faulty billing; unable to use app to return the truck after hours (which we were also charged for); and no response from this location to several phone calls to try to address these issues. Unfortunately a poor experience overall. :(

SHARON O. 
Clasificación:
3.0

The alignment on the vehicle was so bad that the truck wanted to swerve to the right super hard the entire time I was driving made the degree of difficulty much more difficult in the whole moving process

Dominick G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel G. 
Clasificación:
1.0

The check in process was slow and confusing. And they failed to provide the equal paid for. It was the single worst experience I have ever had renting a vehicle. I would not recommend in any way

Seth T. 
Clasificación:
5.0

Excellent attention. I recommend it.

Granada C. 
Clasificación:
3.0

Backup camera non functional. No assistance provided by u-haul.

Dakota P. 
Clasificación:
5.0

Make it easy to see what size truck is really available at each rental location

Thomas J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard E. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kristofer N. 
Clasificación:
3.0

The clerk that assisted me was rude and dismissive when I asked questions. Her instructions were unclear and confusing. Work on your customer service basics.

Kristi P. 
Clasificación:
5.0

El cliente no dejó un comentario.

John V. 
Clasificación:
5.0

The rep was very friendly when we picked the truck up. She was hustling because there were 3 of us there. She did an excellent job not keeping us waiting any longer than necessary! We were given the equipment we requested and return using the mobile return was great.

Steven K. 
Clasificación:
1.0

I returned the truck the same time I picked it up and was charged for an extra day. I put $25 in gas and was charged an additional $62.72 for 75 miles of driving. I was definitely ripped off.

RANDALL W. 
Clasificación:
4.0

The assistant at the location was VERY helpful when my phone wasn't loading things correctly

Matt S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL W. 
Clasificación:
3.0

This isn't a U-Haul lot and is poorly marked but it gets the job done.

SAMUEL M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Ahmed A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rich V. 
Clasificación:
1.0

Self-check in was slow and cumbersome. Eventually had to get someone at the office to help and they needed a new credit card and a lot of information I already gave when making the reservation. Original pick up was supposed to be in a completely different city, 75+ miles away. Truck was difficult to drive (had to hold wheel at an angle the whole time for it to drive straight).

Garrett H. 
Clasificación:
1.0

We purposefully chose a p/u location that was convenient and would be open at our arrival time (6pm). U-Haul changed the location to Towne Center Self Storage which was very inconvenient location wise and it was closed. We used the mobile p/u instructions, the gate code did not work, we called U-Haul but were just on hold. Luckily pressing the button for assistance on the key code pad alerted someone - a man showed up a few minutes later and reset the gate and got it open. Then we were in the gated area, with our truck, and the gate would not open again! Again, a man came and opened it but clearly there was some malfunction and U-Haul was absolutely no help. After that fiasco we realized U-Haul did not put the furniture pads we requesed in the truck, but of course there was nothing we could do because we weren't at a U-Haul provider, nor was there any staff available. VERY disappointed in this experience and will NEVER go with U-Haul again if we can avoid it.

Gina L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lorrin W. 
Clasificación:
5.0

The van I got only had 1/4 of a tank of gas. I only drove it 20 miles but needed to get it back to a 3/4 tank before I returned it. This seems unfair seeing as I didn't use all of that gas.

KELLEY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachael E. 
Clasificación:
4.0

I found it odd that there was nobody in the office when I returned the rental. I think there should be someone in the office if the office is supposed to be open. Thankfully I didn't have any issues but what if I had?

Amy W. 
Clasificación:
5.0

Everything was great! Simple and professional. Very kind workers

SAMIA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Long N. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

debra T. 
Clasificación:
5.0

I panicked after I dropped the truck off because I was not able to check my phone until later that evening. I'd received a text saying to park the truck on the inside of the gate which I didn't realize that's what I needed to do. When we picked up the truck the only instruction given was where to drop the keys off. I'm glad things worked out ok in the end.

Brenda F. 
Clasificación:
4.0

El cliente no dejó un comentario.

JULIE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole L. 
No se han enviado comentarios para esta ubicación.

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