The truck I rented pulled severely to the left while empty or full.GEORGE L.
Customer Reviews for Town Center Exxon
(Distribuidor de U-Haul del vecindario)
Columbia, MD 21044
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8 a. m. - 6 p. m.
- Dom.: 8 a. m. - 4 p. m.
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Daniel A.
charging for the gas.brielle D.
Everything went smoothly, I was just a bit worried when i returned the van because the attendant did not check the mileage. I took a picture just in case. Thankfully, the amount was correct when I received the receipt via email.Mashel W.
This location was understaffed and I had to wait a long time to pick up and return my rental. Also, they said that they called me to let me know that my U-Haul was ready and then I was late and I never received that call so they gave my truck to someone else.SANDRA H.
The green tag was already broken off when I picked up the truck. It was only $7, so I didn't say anything, but we had our own trolly and wouldn't have needed it if the green tag was intact. We did end up using it too, so not a big deal, just unfortunate tag hadn't been replaced from prior customer. I thought it was only $7. But since I had the truck for two days. I was charged $14. Please check and replace tags between customers. Gracias.Christina A.
Thanks guys ,if i ever need a truck again i know we're to go.MARIO S.
Truck interior could have been cleaner. I was most unhappy to get the invoice with an extra day charge (they checked in the truck 4 minutes past the ck in time when I had brought it in 1 hour earlier). As a result I had to use your horrible phone system to talk to customer care. I use this location even though I have to drive 15 miles rather than your corporate owned location in Takoma Park, MD as it most often takes 40-60 minutes to check in, at the Columbia location 5-10!!!!KENNETH F.
El cliente no dejó un comentario.AMEENAH P.
Don't ask customers to park the trucks for you.MIRCEA G.
El cliente no dejó un comentario.Laura O.
Driver's side door does not open from the outside. Very inconvenient! Also very hard to open the back. It took a couple of tries to get it to go up.George L.
I've used this company 3 separate times; 2018, 2020, and most recently in 2021. Each time customer service was absolutely great. I'm in the military and they went above and beyond to make sure I was well equipped with an extra dolly for no extra cost. I was informed that the vehicle I was currently renting needed to be in New Mexico the next day and needed to have it back by 8 pm. Since I just bought a home I did my best to get as much as I could done â€" but needed more time. I arrived at 5 PM and requested a change of vehicle which they had no problem writing a new contract. They are extremely flexible with your situation and I have no doubt they will accommodate for anything you may need! Absolutely great company and I will always recommend their services!JAMES P.
El cliente no dejó un comentario.RUBEN N.
There were a lot of issues with multiple customers which my rental was about to be given away. I am being over charged which the amount that claimed to be charged to my card was 41.00 more and o one can tell me why. It wasn't a pleasant experienceDarin W.
El cliente no dejó un comentario.Stephen V.
El cliente no dejó un comentario.AMADU S.
Nothing. Service was amazingCHRISTINA L.
El cliente no dejó un comentario.ROSS M.
The attendant was so sweet and very helpfulâ€¦ she took me to the truck went through the entire process. We checked the truck mileage and gas tank the attendant was so sweet she asked me to how was the ride and all overall good experience and I will use this location again and recommend to my friends and families.AARON W.
El cliente no dejó un comentario.BONNIE S.
El cliente no dejó un comentario.WILLIAM W.
They screwed up my reservation but did take care of me.Eric Q.
List location as an Exxon Gas Station along with address.THOMAS C.
The cargo van I was assigned via online/24-7 check out was being held for someone else. So the lady at the desk had to give me a different vehicle. I was double charged for this so my bank held $600 away from my account for the whole weekend. The first vehicle they gave me had a flat tire, and the second vehicle I was requested to "not lock the drivers side door" because it was broken into and needed to be fixed. When I returned the van, the gas station was out of gas, so I had to add a few extra miles to go to a different location and back, just to fill the tank. I never signed any paperwork, and I never approved damages that were previously made on any of the vehicles. It felt very sketchy to me, and will never rent from this location ever again.Jeremy M.
El cliente no dejó un comentario.Logan T.
El cliente no dejó un comentario.ELIZABETH M.
El cliente no dejó un comentario.Adrianna C.
El cliente no dejó un comentario.alan N.
It is annoying to have to walk â€œdown the hillâ€ to get the truck and then again to drop it off. The annoyance there didn't compare to your website, though, which has never allowed me to register, submit any data, or send a picture despite trying probably a dozen times. Your website is a worse UX than Red Robin, and that is difficult to achieve.MATTHEW M.
El cliente no dejó un comentario.LA KESHA M.
You need to hire a worker to handle only this type of job. Hsving one person to dealing with the customers at a gas station,plus handling the duties for reservation for uhaul is very inconvenient to the least.Mammie K.
El cliente no dejó un comentario.Kobby A.
El cliente no dejó un comentario.DOUGLAS P.
Scammy location. We returned the truck a day early because we were done with it. They still charged us for three days. The girl on the phone when I called and said that we'd be returning the truck early did not say anything about still being charged for three days. There was a dolly in the truck that we never asked for and never used. The green zip tie on the dolly was apparently broken, just shoved through the hole and left hanging there. We did not realize that until we were half-way through loading the truck. We never used the stupid dolly. I guess they are not making enough money and so are scamming people that way. I question their maintenance as well. Steering was making strange noises on the highway, like a steering linkage was loose. Well, it's done with, we're gone, good riddance. But word of wisdom here: DO NOT RENT from this location! Scammy, scammy, scammy.Galina W.
El cliente no dejó un comentario.AAMIR K.
1. My pickup, took 35 mins, as I was 'verified' right when I went to pickup the vehicle. All this needed was an alternate number, yet it took 35 mins because of in the moment and processes. 2. I was told there would be an appliance dolly in the van, it was not there, I had to go ask for it, have them trace it, and then wheel it in myself, and then wheel it back to the attendant.Sharad B.
Unorganized or just not enough staff. Staff will wait on all gas paying customers 1st even though I was in front of them. My time was not taken seriously. When I dropped the truck off the guy that waited on me wasn't friendly. The lady that helped me during initial pick was great. Very kind and doing the best she could. More staff is needed.Monique M.
The gentleman that assisted me made sure that I completed the return successfully and ensured everything was satisfactory.TAISHAY K.
El cliente no dejó un comentario.DON C.
El cliente no dejó un comentario.Gary P.
El cliente no dejó un comentario.Swetal S.
Rented from here several times and it's always a pleasant experience.Kenneth M.
El cliente no dejó un comentario.RICHARD R.
Friendly and helpful, great customer experience.ANDREW R.
Have the person explain the return process that it will include using the website and picturesKelly G.
Person behind the counter did not know what he was doing and it took forever to go through the process. When the manager came over he took over and was extremely rude to us Two other customers went through the same thing.STANLEY C.
Vehicle was in great shape. Brand new with low mileage. There was no walk-through before the rental. I was told to record mileage and gas level before I left, which I did. When returning, I was told to leave the vehicle. I replaced the gas I used at my cost. Once again, no walk-through for return, and I was still charged for fuel even though I returned the vehicle at the same level as when I received it.Philip B.
one guy runs both Exxon and uhaul at same time, need to eliminate one of the business. Just a few minutes late because I had to wait in line, then told me I had to park the truck down a hill then waited in line again and charge an extra day.!!!!LEE S.
Uhaul continues to advertise a military discount however each of my last four rentals the locations did not follow the policy, it's clear that Uhauls military discount is a fraud. Also, this location took my reservation for a 20 foot truck and called me an hour prior to my scheduled pick up time saying they didn't have the truck available, resulting in me having to pay for extra miles due to using a smaller truck than I reserved.MARK H.
Service is horrible they checked me out once I returned my truck inspected everything sent me my invoice and everything they asked me to park the truck all the way in a different parking lot in 95 degree heat because the lady working couldn't drive the truck even tho the truck was parked in a parking spot might I add once I declined she got upset and 3 hours later once I'm gone charges me an additional 25 dollars for an additional truck cleaning fee that I will be calling uhaul during business hours to get that refunded because as I said my truck was clean and inspected and I have picturesGORDON S.
Extremely nice even when she was busy.PETER C.
El cliente no dejó un comentario.KEYVAN R.
The lady working there is a perfect assignee to destroy company reputation in seconds. I have been using U-Haul for more than 2 years already and probably today's experience will be the reason not to even glance to this company anymore. Moreover, car was stinking like a fish... Literally! As if someone kept dead fishes inside the car for a long time and I had to carry brand new furniture in it...BAKHTIYAR M.
The whole process was quick fast and the lady and gentlemen were nice and helpful i was able to pay a quick fee and keep it moving i will definitely be backMAURICE B.
El cliente no dejó un comentario.Stuart S.
El cliente no dejó un comentario.KEVIN W.
El cliente no dejó un comentario.GIFTY D.
El cliente no dejó un comentario.WILSON O.
El cliente no dejó un comentario.NKEMAKONAM O.
El cliente no dejó un comentario.Robert C.
The female employee who I rented my truck from was very disrespectful and ignorant. And when I gave her the alternate phone number she said I was a liar and try to embarrass me in front of customers.JASON G.
El cliente no dejó un comentario.Kwok E.
No comment.MONICA M.
The Exxon staff, although not directly affiliated with UHaul, was less customer service oriented.KEITH S.
Equipment reserved not available. Why doesn't uhaul stock more furniture dollies? Van parked near wasps nest.HEIDI S.
The truck was in pretty bad shape. It ran but was seemingly old and worn out. It didnt drive smoothly and was difficult to manage on the highway. Time to retire this one!Audrey M.
El cliente no dejó un comentario.Yunus A.
Very unprofessional, and not great with customer service. Our truck was not ready until hours after reservation time. Communication could have been better . I do expect my $50 refund because of this delay.KORINNE C.
El cliente no dejó un comentario.Tammy B.
El cliente no dejó un comentario.SAMUEL F.
The associate that assisted us 8/13 @0800 was excellent! Very friendly and personable.Dennis N.
Fix the mobile pick up. We kept getting an errorMarlin C.
El cliente no dejó un comentario.Denise P.
I'm missing $100Danielle H.
Front desk was rudeGeorge D.
I returned the truck to the location and pumped gas there. Your site says trucks get 10mpg. I put 2 gallons. I used 13 miles on the trip so 2 gallons should be enough at 10mpg. The attendant checked the mileage and the gas level while I was at the pump. Since their lot is not large enough for 20 ft trucks they asked me to drive the truck back over to a big parking lot across the road while they calculate the refund. I came back and the guy said I would get my receipt and he didn't know how much the refund was. Refund should include mileage and dolly that they didn't have. The receipt still had charges for the dolly and they also added 2 gallons for the fuel. He said his picture shows half of the tank. My photo is above half and in any case he checked this right at the pump because I wanted to check that everything is good before driving the truck back to the big lot (since they can't actually hold their capacity of trucks in their facility). I have receipts via Citibank showing that I purchased gas there. I shouldn't have had to ask them twice to refund me for the dolly they didn't have. I also should not be charged any extra gas per your mpg guidance on the uhaul site. Their additional charges on top of my 2 gallons would imply that I drove 40 miles instead of 13. I also shouldn't have to drive trucks around to other facilities and take up extra time. This headache is on top of the truck and the attendant smelling very bad. And when I and other uhaul customers were trying to handle business they kept taking other customers who were buying cigarettes and other items at the gas station, taking up more time and also talking amongst themselves. It was extremely rude. After inquiring again they offered to refund me for the dolly (which should have already happened) and $5 of the $10 for the gas. I said okay and walked out as I already had been there for probably 30 minutes attempting this return and anything less than a full refund for the gas I planned to discuss with customer service. Email has not come with any updated receipt, even for what they said they were doing. In any case it should not be a negotiation to refund the dolly they never provided and either they have very weak pumps or your mpg guidance as a company is incorrect. I will not use these non uhaul sites any longer and most likely will check other companies outside of uhaul as my customer service chat inquiries have not been responded to twice when these non uhaul sites haven't had dollys and I didn't get the refund. What is the point of planning to not have to lift things without dollys and renting with your company only to have excuses but still be charged? What is the point of having to ask repeatedly for a refund for something I didn't get.MENSAH A.
Excellent serviceâ€¦ will use this location againâ€¦ the attendant were very polite and quickâ€¦ I give her five star for her serviceashley G.
El cliente no dejó un comentario.Edward G.
The truck needs servicing. It was a very rough ride especially when accelerating and decelerating. Additionally, the location did not record the correct mileage out number and over charged me. When I called they were rude and told me I didn't do something right. The entire process was digital and I answered and corrected the information provided as requested. It is unacceptable that the information I uploaded was not reflected on my contract - especially when there is not paper copy. I expect a resolution to this issue promptly. I have been on hold for more than 25 minutes waiting for corporate customer service. This is an extremely poor experience .ELIZABETH J.
1. Make sure that all equipment that is requested is available. I reserved 2 dollies but location only had one 2. UHaul associate mixed up keys and it made me 20 mins late on my moving journey. I ended up returning the UHaul 15 mins after it was due as a resultBRYANT-DOUGLAS H.
Mileage charge, $0.89/mi, is a bit too high.ming L.
El cliente no dejó un comentario.CHRISTOPHER M.
El cliente no dejó un comentario.George M.
Friendly service.KENNETH R.
Everything was great!!!James S.
The service was top notch. The lady was very friendly and answered all my questions. I love renting from this locationEMMANUEL T.
El cliente no dejó un comentario.MICHAEL J.
Ms Padma she was very professional.. would like to recommend to all our friendsNEAL T.
El cliente no dejó un comentario.COLIN D.
Padma the manager was very rude when I tried to explain that the pick up location put notes into the uhaul system regarding the rental truck not having AC for the entire trip. Padma would not listen to a word I had talking over me and cutting me off. She told me that she could not do anything and did not see any notes after I confirmed with the pick up location that the notes were in the system. I will never be using this location again as this is the second time I have had to deal with her and her rentals.Joshua H.
Have more staff on hand to help check in the customers for only Uhaul. The person on duty was busy with the gas station part of their business and didn't have time to deal with the Uhaul customers.Vonetta K.
Padma took exception care of me and made me feel like family. Cannot recommend her and this location enoughAlan D.
El cliente no dejó un comentario.SOFIA N.
it was an excellent place to rent uhual... the assistance was very helpful and location was very clean and trucks were clean too...YUNG-HUA C.
El cliente no dejó un comentario.Manjunath M.
The location is great, however if your a customer requiring a van, the question that the customer is ask aren't done in a privately. Other customers can steal your informationMARY W.
It's good thankFernanda P.
El cliente no dejó un comentario.SANDEEP G.