Customer Reviews for Town Center Exxon
(Distribuidor de U-Haul del vecindario)

453 comentarios

10141 Little Patuxent Pkwy   Columbia, MD 21044

(443) 393-7874

Location Hours

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 4 p. m.

Services at this Location:

Contáctanos

(443) 393-7874

10141 Little Patuxent Pkwy
Columbia, MD 21044

Services at this Location:

Location Hours

  • Lun. - sáb.: 8 a. m. - 6 p. m.
  • Dom.: 8 a. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

CHAD S. 
Clasificación:
3.0

El cliente no dejó un comentario.

BRANDEE W. 
Clasificación:
5.0

Everyone was super nice and helpful! I would absolutely use them again

Christian H. 
Clasificación:
1.0

Truck was not clean or truck was so beat up

IJAZ A. 
Clasificación:
5.0

Very helpful two thumbs way up

BERNARD C. 
Clasificación:
5.0

Padma was a great help. Thanks UHaul team.

AMIT G. 
Clasificación:
5.0

Excellent Customer Service, I would use this site again

KIMBERLY S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jay J. 
Clasificación:
4.0

I had some issues with Uhaul app and reservation system. While I reserved a 27 ft truck 1 mil from home, I was reassigned a 20 ft truck, 10 miles away 24 hours before pick up. This extended my load number with an extra trip, mileage, and overall cost. While I liked the check-in & out process on the app, it occasionally had hung from lack of good reception. I was unsure or unable to load some photo verifications

Lee R. 
Clasificación:
5.0

Uhaul is Great everything went smoothly pick up and drop off was easy

Julie F. 
Clasificación:
3.0

Hand truck wheels squeaky and did not roll smoothly. Returning the truck, the attendant at the gas station was unhelpful.

Robert M. 
Clasificación:
1.0

First truck provided did not start. Second truck had issues with the keys not coming out of the ignition. Lied about fuel return level.

GABRIEL D. 
Clasificación:
5.0

Vehicle was clean inside. Outside not so much,

ROY B. 
Clasificación:
5.0

Very easy process, used mobile for most of check-in and talked briefly to the helpful staff inside the gas station to obtain the key. Overall, excellent experience.

Martin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH T. 
Clasificación:
5.0

Keep up the great customer service. Our experience was great. Service provider was very knowledgeable and kind.

FREDY C. 
Clasificación:
1.0

El cliente no dejó un comentario.

GLADSTONE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOANN M. 
Clasificación:
4.0

El cliente no dejó un comentario.

WILLIAM R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eunice S. 
Clasificación:
5.0

nothing

Roy B. 
Clasificación:
5.0

The check out was particularly fast and I received my bill so quickly. I will definitely schedule my next move with Uhual and recommend to others.

ALLISON H. 
Clasificación:
5.0

Nada

Andrew P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zachary M. 
Clasificación:
5.0

How do you improve perfection?

ROBERT L. 
Clasificación:
4.0

Good experience

RICKEY F. 
Clasificación:
5.0

Best service

SHAHNAWAZ T. 
Clasificación:
5.0

excellent service

MICHAEL D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Earl R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maryam E. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

N/C

STEPHEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amar S. 
Clasificación:
5.0

All good

Ronaldo I. 
Clasificación:
5.0

The owner was very nice and professional. I was in and out. She made sure I understood everything. Would definitely rent again.

Paulna F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW M. 
Clasificación:
5.0

Easy experience, friendly and helpful staff

Jim K. 
Clasificación:
4.0

It was not clear that I could not return the vehicle after hours. I was told that I could do this at the office where I picked up the vehicle. I called the drop off location after hours and was told that this was not possible. The next morning I had no problem dropping off the vehicle but when I inquired about the after hours dropoff, he informed me that they (Exxon) don't have a key to the uhaul dropbox. The Exxon personnel who took the keys and processed my final statement was very nice and professional. I would recommend both locations to anyone in need of a rental truck.

DAVEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Karl S. 
Clasificación:
5.0

I had a fantastic experience

OLUWOLE O. 
Clasificación:
3.0

I had a issue with the agent because she insisted that after I pumped the gas in to refill the truck that it was still not full. I went back to pump some more in and gas splashed out and wasted on the ground and me after I had told her that was all it could take.

KEVIN H. 
Clasificación:
5.0

Lady at the Exxon was a great 👍

SIRAJ S. 
Clasificación:
5.0

This lady seems to be the only one that understand. Wish I would have delt with her in the 1st place.

JASON B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard B. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY L. 
Clasificación:
3.0

Ordered a dozen furniture pads and only 5 were recieved as that was all that was in stock

Justin L. 
Clasificación:
4.0

Checking in on line made a difference. However when it is a convenient store you have to deal withe the other customers who come in for coffee or other things, which creates a line anyway.

LATIA D. 
Clasificación:
5.0

Excellent service!! Very satisfied and would recommend to friends.

susan B. 
Clasificación:
1.0

You need to have a customer service person who knows what customer service is about. This person was rude, didn't know how to speak or clearly answer questions and brought out a broom and rudely said sweep out the truck. Which we didn't do because the business card was from someone else and she made a snippy comment about that. We moved a sofa only, the truck was in the same condition that we received it except we wiped down the inside before driving because the seat was dirty and cleaned the steering wheel. She was the only one there and appeared to be more agitated when other people came in.

VALERIE B. 
Clasificación:
4.0

Easy location. The cab of the van was filthy but I was only using for two hours. The gas station is overrun with litter ... so not a pleasant place to go. But the clerk was friendly and helpful.

Kimberly L. 
Clasificación:
5.0

El cliente no dejó un comentario.

George M. 
Clasificación:
3.0

The uhaul authorize rep was rude and unprofessional and it a very unpleasant experience

Shakil B. 
Clasificación:
5.0

Discount for veterans

PERCY D. 
Clasificación:
5.0

Great service!

Oscar G. 
Clasificación:
5.0

I DID NOT opt for safe move yet $14.00 has been charged? Please refund at the earliest. Thanks a lot

PULAK D. 
Clasificación:
2.0

The attendants were very rude and unhelpful. I felt rushed and unwanted there. I couldn't even get parked before I had a woman come up demanding to get out of her way so she can take pictures and take the keys. When I was done doing online check out, I was about to leave, but was then told by an arrogant man that I had to bring the rental equipment back inside or else I would be charged a huge fee! The app told me to leave it in the truck. Whatever, I wasn't going to argue with him. I make a trip back and grab the stuff to bring in. Struggling with the door, both employees are just standing there watching me struggle. Very dissatisfied with the quality of customer service and attitudes.

Sean P. 
Clasificación:
5.0

Awesome! The trucks are nice and the people were great and the hours are convenient. I love having the gas station onsite. This is the 3rd time I have used them this year. All 3 rentals were cool.

Tonya J. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jose P. 
Clasificación:
1.0

I retuned the truck cleaner then I found it with more or equal gas. They charged me $50 when I returned the equipment. Not sure for what they charged. Staff was very rude and not very helpful.

Gunnar G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin B. 
Clasificación:
1.0

They services is very poor, and the don't even know what the doing ,they suppose to hire someone who can do this job, I don't think I'm going to rent U- Haul in that location ,

Jameson S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

Great service and very efficient

Greg W. 
Clasificación:
2.0

Not rent it out before checking it in

Renadah P. 
Clasificación:
5.0

Great service

DEBRA N. 
Clasificación:
5.0

The check in process is lengthy. Also, please make it more clear that you will be contacting the alternate contact before we can get the truck.

Hannah C. 
Clasificación:
1.0

El cliente no dejó un comentario.

JENNIFER A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Percy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILLIP M. 
Clasificación:
5.0

perfect

kenny K. 
Clasificación:
2.0

I won't use this location again. I reserved the van for 24 hours at 10 AM and when I confirmed the contract, was expected to return it at 7 AM. Other issues also. We just felt we were taken advantage of.

Kimberly W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DELORIS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tigana D. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph I. 
Clasificación:
4.0

El cliente no dejó un comentario.

Erika K. 
Clasificación:
5.0

Service was prompt, truck was ready, clean, and surprised at the updates w/USP, 120v outlet, and backup camera. Rates were lower than competitors for in-town move.

Kyle S. 
Clasificación:
2.0

The cashier gave me the wrong keys and now uhaul double charged me

ASHLEIGH E. 
Clasificación:
2.0

I was charged $25 for a cleaning fee for a truck that I didn't mess up.

Tonika H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARIA W. 
Clasificación:
5.0

Everything was perfect! And they were super understanding when I went over the time that the truck was due back!

JESUS V. 
Clasificación:
5.0

Ms. Padma's customer service is simply awesome. Gracias

PULAK D. 
Clasificación:
5.0

The clerks were very helpful

Robert S. 
Clasificación:
4.0

The process for uploading my drivers license did not work properly - this would have improved the overall experience.

Mike C. 
Clasificación:
3.0

Everything was Ok. I was apparently assigned the wrong vehicle at pick up time. It all worked out in the end, though. An average experience. I would rent again.

Michelle R. 
Clasificación:
5.0

Clean vehicle, good customer service.

KELSEYLEIGH N. 
Clasificación:
2.0

Insufficient space to park truck.

Douglas F. 
Clasificación:
5.0

El cliente no dejó un comentario.

roy B. 
Clasificación:
3.0

Better explanation of the process beforehand.

Jared W. 
Clasificación:
3.0

The vehicle was very dirty in the inside. The tire pressure light stayed coming on. The low oil light stayed on. There was sticky stuff in the windows. Overall very bad experience with this Rental.

Linard B. 
Clasificación:
1.0

El cliente no dejó un comentario.

Lauren W. 
Clasificación:
1.0

Hard time dealing with Mr. Shah & his associates, including Nancy.

KAUSHIK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amin E. 
Clasificación:
4.0

El cliente no dejó un comentario.

PASQUALE R. 
No se han enviado comentarios para esta ubicación.

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