El cliente no dejó un comentario.wilford F.
Total Stop Inc
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Floorboards of truck were covered in mud and cabin smelled heavily of cigarette smoke. I highly recommend this location because Bob the manager is one of the best Uhaul managers I've ever dealt with..Gino F.
i like heretoai D.
El cliente no dejó un comentario.Christopher T.
El cliente no dejó un comentario.DUSTIN L.
Didn't see much to improve. There was plenty of vehicles there and the gentleman was very nice.Greg S.
Bob is a good guy and he makes sure you have what you need. He cares about the equipment and that it is ready to go when you need it. I would recommend this location.Dean R.
Not that the location was that much at fault. Truck had 1\4 tank gas and I had to drive from B.A. to Sapulpa to pick up my load. On the way in through Arkansas while at a stop light with my foot on the break the engine rpm went up and back tires spun so I quickly put it in neutral. It idle down and then did it again while I was there stopped. This was a scary experience.james P.
El cliente no dejó un comentario.DEMETRIUS C.
El cliente no dejó un comentario.DEMETRIUS C.
Mr Ahmed walked me through the whole process & made sure I understood all the ins & outs of the truck. He helped guide me out of the location. He made the checking out & back in very easy.Judy S.
El cliente no dejó un comentario.levi A.
El cliente no dejó un comentario.Sean P.
El cliente no dejó un comentario.Zo T.
El cliente no dejó un comentario.Kayela H.
Bob is amazing guy to rent from. He works really hard to work with my schedule and having this trailer to rent when I need it. Very accommodating!Lynn H.
The manager helped me hook up the trailer and sent me a copy of the contract but I had to unhook it myself(which was no big deal). He said he would email my release copy but I have not yet received it.Wayne W.
No suggestionsPatti U.
El cliente no dejó un comentario.Kay T.
Excelente servicio!!!Jorge S.
El cliente no dejó un comentario.John K.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.Craig P.
Not necessarily this site, but the set up for the rental through your smart phone is a bit tedious.Rick C.
El cliente no dejó un comentario.Tesla M.
The property was crowded with rental equipment and was difficult to access the trailer that I was needing to rent. You simply need more parking space.rick B.
El cliente no dejó un comentario.Ed C.
El cliente no dejó un comentario.Tamra L.
Great customer service. Went out of his way to ensure I was taken care of. Gracias.Paul M.
El cliente no dejó un comentario.Joseph C.
El cliente no dejó un comentario.Carla H.
El cliente no dejó un comentario.Kenna T.
El cliente no dejó un comentario.Tarsha R.
We were charged for gas when we filled it up. Representative was rude when we picked up the vehicle.David G.
The car trailer had a blowout within the first 100 miles. The vehicle securement straps came off the tires several times. We finally got some ratchet straps to hold it on the trailer.Raymond H.
El cliente no dejó un comentario.Thurman S.
Polite and very helpful. Will definitely do business here again.Daniel G.
El cliente no dejó un comentario.Alexander H.
This was my best experience with Uhaul to date! For what seemed to be a one-man operation it seemed to be the smoothest rental experience I've had with you. this will definitely be my number one location to rent from in the future.Randy F.
The Dealer was pleasant and very knowledgeableRandell F.
So easy to use, equipment available as needed, owner extremely helpful and made the experience positive. Will use again for moving needs.LOU B.
Couldn't help us with a discount for the truck breaking down or when I would receive my deposit backLadonna M.
I arrived to drop the trailer before opening. I tried to put the trailer next to the other trailers, but there was no room to maneuver. I put the trailer next to a truck away from any driveways or building entrances. As I was unhooking the trailer, the owner/worker arrived pointing and telling us to move the trailer. Then proceeded to get confrontational with my elderly father about how we needed to move it or he would have it towed. I had already unhooked and checked it into U-haul in a place stated by u-haul to leave it. For the cost of $1100 to rent and the problem with reserving it 21 days prior and having to drive round trip 7 hours to pick up the trailer prior to my 1700 mile move. There should have been some there unhooking and thanking me for my business. Not complaining and telling me he isn't making money U-haul is. I would highly recommend using a different U-haul location.Steven F.
Everything was goodRita B.
Make sure the ac works or is on so people waiting isnt sweating the buts off waiting make sure that reservations dont overlap each other thenn tell the person there to pick up a trailer that they have to have it back by the end of the day or they cant have it. And dont get me started on the first one i went to where the guy working there was very rood and after 30 min tells me that they dont even have what i need. I use uhaul a lot and im about to start looking elsewhere for trailers.EDWARD G.
Clean and service equipment, agent was very friendly and accommodating. Told truck had just arrived from Arizona with low mileage for our approximately 1800 mile journey. Trailer required use of emergency assistance prior to departure from residence as left side tire strap was over spooled and tied around spline with all slack pulled through, equired lubrication to get tie down to release. Putting us four hours behind schedule. Truck had two issues, Jake brake wouldn't disengage, and electrical gauge issues, oil gauge jumped low to high multiple times before going out entirely 1/3 into our trip, with entire digital portion displaying only an oil can. After pulling over multiple times on freeway, checking oil, after restarting first several times displayed normal for 5 to 25 miles first four times,before going out entirely. Needless to say, mental anguish when in the middle of nowhere isn't pleasant! Realize issue with a new Ford isn't UHAUL fault, but, it would be nice to see UHAUL make some reconciliation.Louis R.
Truck was clean but had mechanical problems in the front end. The truck pulled hard to the right while driving and made sudden jerks when applying the brakes. The truck should not be allowed on the road until repaired.Bily M.
No habia nadieWILLIAN O.
This process from online to in person was completely misleading and disappointing. I received the worst customer service I have ever experienced anywhere. I expected to pay $19.95 for a rental and whatever additional fee for gas if needed. When I showed up my quote jumped all the way to $45. $19.95 for the rental plus a $10 insurance which was optional online, but apparently mandatory if you select a cargo van, and I was not told until I showed up to pick up the van. My original estimate for gas was $10 at the most. It was brought up to be charged by mileage which was WAY MORE $$ than what was actually used for LESS THAN 2 hours of actually driving. All of this brought my total to $61.70 for less than an afternoon of moving. I have used u-haul in the past to move and when quoted 19.95, it has been 19.95â€"same vehicle, same time window. This will be the last time I use u-haul and I definitely will not recommend this particular location to anyone.Nicole B.
El cliente no dejó un comentario.Thomas K.
Great experience! Will definitely use this location again.Lauren R.
Maybe next time I shouldn't have to hook up my own trailer and pull it out of the back lotWilliam B.
El cliente no dejó un comentario.Michael C.
El cliente no dejó un comentario.Steven C.
Store was closed during open hours.. didn't answer calls well when we phoned. Helpful in person.COREY G.
El cliente no dejó un comentario.Kevin S.
He was frantic because he couldn't navigate to the inventory and as a result I was 50 min late to leave and was still asked to be in by three. MalaAndrew W.
El cliente no dejó un comentario.Patrice R.
The online process to pick up truck wasn't very user friendly. Much easier to go insideCharles F.
El cliente no dejó un comentario.KEVIN E.
El cliente no dejó un comentario.Shannon S.
El cliente no dejó un comentario.Jack S.
El cliente no dejó un comentario.kevin S.
Great Family friended organization, recommended to everyone i know ðŸ‘James M.
El cliente no dejó un comentario.Jorge H.
I felt rushed. The truck was filthy. When I got the truck home there was NOT a utility dolly inside. I tried calling the store no one answered. I drove back to the store and there was a sign on the door. "Be back in 15 mins." I drove back by 20 mins later and no one was there and the door was locked. I kept calling for over an hour an no one answered. Luckily I found another Uhaul location. Just happened to be the "corporate office" The lady behind the counter went above and beyond to help me. I will use her location in the future. I will NEVER go back to 321 S. Elm. HORRIBLE customer service.Lisa K.
Nothing. These guys were great.Anthony A.
Terrible website. When asked when I'd return the unit, I just arbitrarily selected a time. I knew it was a 24 hour rental, and it never occurred Uhaul would book this for another person based upon my "guesstimate ". Uhaul..shame on you for not making it extremely clear to me what may occur. Someone did in fact book this for my estimated time of return. They were extremely upset when this unit was not available. Then, when the owner guessed at my return, he was wrong, and the system tried to charge me for another day. I get it...it's all about revenue stream, but your website did not clearly point this out.Steven J.
El cliente no dejó un comentario.Keila R.
I could only give an average score as there was no one there when we returned the trailer. There were trucks in the way, so we had to park the trailer off to the side. Although the agent was there to help load the trailer, he would not come over(he lives next door) to help us unload it. I had to use my truck jack to get the trailer off my truck. As soon as we pulled out we saw the agent walking over to inspect the trailer. So yes, if you're looking to rent a truck, I would recommend. The location is very handy. If you're just renting a trailer, bring your own help to unload it.Leslie M.
First at the pick up location no one did an inspection of the truck with me and it was night time. When i droped it of i was wrongfully accussed and harassed by melissa the uhaul employee who recieved my truck. She accused me of damages that had nothing to do with my rental. I am extremely disappointed and offended i would never recommend this to anyone.luiz D.
Nothing to improve. I had an excellent experience. The guys that work there were very respectful and nice. This location will definitely be the place I go to for now on in the future.CHRYSTAL M.
This location was great and met our needs after a rough start. We rented a 17â€ truck originally at another location, got confirmation and went to pick it up in the morning only to find the store there was closed and when calling sent straight to voicemail. We eventually were able to transfer our request to Total Stop and able to get a 16â€ truck but wasted an hour that could have been spent moving. The service at total stop was good and accommodated what we needed would recommend; however the original location-Builders Transmission/ uhaul where initially reserved a truck; highly do not recommend. This issue needs to be fixed.BRYAN S.
El cliente no dejó un comentario.Lauren B.
El cliente no dejó un comentario.Lane G.
El cliente no dejó un comentario.KIMBERLY W.
There was no air conditioning in the office, and it was hotter than hell.Ralph H.
IN MY OPINION , NOTHING. GOOD SERVICE OVERALL.Kikelomo A.
El cliente no dejó un comentario.Kenyetta J.
Bob was very helpful and accommodating. Only issue with truck was cup holder too shallow and my coffee spilled right at start of trip.Walter D.
Mr. Ahmed attempted to intentionally have me drive the rented truck and trailer through an area too small to navigate (Building was damaged from other trucks hitting it in this area), then got upset when I didn't. Instead of allowing me to drop off the equipment, he wanted to have me reorganize his lot and get all the equipment where he wanted it. I am not a Uhaul employee. After 10 minutes of intense argument, I left the truck and trailer in his parking lot. He then put a cleaning charge on the truck to spite me. DO NOT RECOMMEND.Wyatt B.
El cliente no dejó un comentario.Allen W.
Quick review on how to start truck.Sandra M.
El cliente no dejó un comentario.Derrick D.
El cliente no dejó un comentario.Carla F.
Excellent customer service. Very easy, Bob did a step by step with me and was professional all the way. I will not hesitate to return to this rental place.Myriam P.
El cliente no dejó un comentario.Christina S.
There is very little room to navigate on the property when returning equipment after hours.Jason H.
Had to revisit location to re-do forms for a one-way rental. Otherwise, very slow and not computer savvy.charles B.
Very friendly. Helped us hook up and unhook the trailer we rented.JOHNNY D.
Friendly and helpfulMARILYNN T.
El cliente no dejó un comentario.TERRI V.
El cliente no dejó un comentario.Laurette S.
El cliente no dejó un comentario.Seymour W.
Highly recommend this location!! They were very professional and helpful in taking care of our needs. Definitely will use this location again should we need the use of another Uhaul rental!!!Rhonda G.
Though the truck was dirty, the vehicle ran smoothly and the prices were more than reasonable. The gentlemen who rented me the vehicle we're helpful and thorough. I would recommenddevin Y.
Location was not clean and was quite disorganized. The vehicle was not clean and had a low tire pressure warning light on which required me to check all the tires and air up the low tire which was 50 psi below the required inflation. This location also has no parking to leave your vehicle when you use the rental van/truck for moving anything locally so you must arrange for a ride to and from the location. There was also no forewarnings if this. Overall I would try to avoid this location in the future if at all possible.Miles L.
Wonderful people to deal with! Excellent service!Shane G.
very small lot. hard to put the trailer away.Daniel T.