Customer Reviews for Total Stop Inc
(U-Haul Neighborhood Dealer)

1,259 reviews

321 S Elm Pl   Broken Arrow, OK 74012

(918) 259-0332

Office Hours

  • Monday - Thursday:
    9 am - 2 pm / 4 pm - 7 pm
  • Friday:
    9 am–12:30 pm
  • Saturday:
    9 am - 2 pm / 4 pm - 7 pm
  • Sunday:
    9 am - 2:30 pm / 4 pm - 7 pm

Services at this Location:

Contact Us

(918) 259-0332

321 S Elm Pl
Broken Arrow, OK 74012

Services at this Location:

Office Hours

  • Monday - Thursday:
    9 am - 2 pm / 4 pm - 7 pm
  • Friday:
    9 am–12:30 pm
  • Saturday:
    9 am - 2 pm / 4 pm - 7 pm
  • Sunday:
    9 am - 2:30 pm / 4 pm - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Edwin Cheney Jr 
Rating:
3.0

Customer did not leave a comment.

Terry Newcomb 
Rating:
1.0

Store was dirty and cluttered. Truck was dirty and smelled. Noticed the store closed at 12:30 on a Friday afternoon. Reserved truck for 12:15. Received a call from someone at the store at 11:45 a.m. stating I needed to pick up the truck as nobody would be there after 12:15. My check-in was rushed. I also reserved 6 moving blankets and was told he had none to offer. Had I known I would have reserved from another location all together. On my way out I noticed a few blankets thrown on top of something else and I asked if I could have them. I was given only two of the three blankets. Overall poor customer experience and wouldn’t recommend using this location.

Dorothy Wampler 
Rating:
5.0

Bob and his brother are amazing! Kind, friendly and very helpful! I needed to use the car hauler longer than expected and they were very accommodating. I will be using them in the future for sure!

Lindsay Comiskey 
Rating:
3.0

Countertop was very tight making it difficult to make eye contact with the lady.

ruth fadely 
Rating:
3.0

Customer did not leave a comment.

Jill Beard 
Rating:
4.0

Always a great experience at this location. He is very thorough and pleasant. Also, quick service!

Latisha Kimp 
Rating:
3.0

The truck had mud on on passenger mirror and side and the inside of the bed had trash and a threaded piece of bar in the back

tyler lee 
Rating:
5.0

Friendly! Made my drop off quick and easy!

CINDY ANDERSON 
Rating:
1.0

They called me to come early, so I went early and sat in the freezing cold for 45 minutes waiting on them. I pre paid and they had me pay again. I did not feel comfortable about it at all!

Lupe Abad 
Rating:
5.0

Customer did not leave a comment.

Kelly Powell 
Rating:
4.0

Your enclosed trailers need trailer jacks. They are impossible to unload by yourself.

grgory fell 
Rating:
5.0

Customer did not leave a comment.

Jeff Wagner 
Rating:
5.0

We have rented on multiple occasions over at this location, always wonderful experience, people are very nice and helpful!

Ahmed Rizwan 
Rating:
5.0

Customer did not leave a comment.

Rick Hitchcock 
Rating:
5.0

After hours drop-off, but process was easy

Michael Grant 
Rating:
1.0

The truck smelled very bad, the windshield wipers did not work, there was only one headlight in the passenger side.

Charles Sanders 
Rating:
5.0

Customer did not leave a comment.

Edward Coffman 
Rating:
5.0

Customer did not leave a comment.

Antoinette lemons 
Rating:
1.0

When I went to return the trailer, so I pulled in and went inside to get someone to help me just for them to come out just to tell me that I pulled in the wrong and didn’t even try to help me turn around (this was at 12 on a busy street) basically went back inside, eventually got it back in and unhooked everything by myself, then had to go back inside to make sure they didn’t need anything else, I never had to do this at other locations and felt like they didn’t care at all

Derrick Hawkins 
Rating:
4.0

I needed to rent 2 trucks but was not allowed to use the same location for both. Forced to go to 2 separate locations to get both truck. Poor customer service policy

Charles Noble 
Rating:
2.0

Excellent customer service!! Going to be using very soon again. Although, office is a old dusty gas station…the man that helped me was very nice and helpful.

Cynthia Dougherty 
Rating:
5.0

Absolutely NOTHING! Great customer service!

Charles Shrout 
Rating:
5.0

Customer did not leave a comment.

Iris Carter 
Rating:
5.0

Very fast and friendly

Camille Sandoval 
Rating:
5.0

Customer did not leave a comment.

Scott Pierce 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH AMANBAYEVA 
Rating:
5.0

Customer did not leave a comment.

Daniel Savage 
Rating:
4.0

Customer did not leave a comment.

david Gibson 
Rating:
1.0

Customer did not leave a comment.

Jasmine walden 
Rating:
5.0

Customer did not leave a comment.

Justin Dillon 
Rating:
3.0

Location was messy and didn’t open on time. Manager was helpful and nice. My 15’ truck had 150k miles and was a piece of junk and not clean but got the job done.

Regina Wary 
Rating:
1.0

Horrible place

Theresa Horner 
Rating:
5.0

Nothing

Steve Pulliam 
Rating:
5.0

Customer did not leave a comment.

Francisco cambranis 
Rating:
5.0

I have used this location and will always use this location when needed. Very friendly and helpful. Thank you again, Charissa Cozort

Charissa Cozort 
Rating:
4.0

Customer did not leave a comment.

kimellan campbell 
Rating:
3.0

The whole place is old and run down. It's an old total gas station but it's just dirty and grungy now.

Kevin Edelmaier 
Rating:
5.0

Customer did not leave a comment.

Arnold westerhold 
Rating:
1.0

I arrived to drop trailer off and there was no o e there to help get trailer off my truck. Then I receive a bill today for am extra day rental because I was 1 hour over in returning because I had to go find someone to help me remove the trailer. He was not there so has no clue what time the trailer was returned if it was on time or what. I'm asking for 1 days refund on the rental

Darla Walters 
Rating:
5.0

Customer did not leave a comment.

Anthony Cox 
Rating:
4.0

Customer did not leave a comment.

Gregory Hunsaker 
Rating:
5.0

We were well taken care of by Bob!

SMILEY ELMORE 
Rating:
5.0

Extremely helpful and accommodating. Will be using again!

Gregor Macpherson 
Rating:
5.0

Customer did not leave a comment.

Tou Vang 
Rating:
1.0

There was one person working and 3 people waiting, he just told me to drop it in a spot which was difficult to back into because there were so many trailers there and very little room to maneuver. I had to unhook it myself with no help.

George Tetterton 
Rating:
3.0

No one is in the office from 12-5

Christopher Allison 
Rating:
4.0

Customer did not leave a comment.

Benjamin Coursey 
Rating:
2.0

System is crazy. I couldn't go into a office and verify myself after reservation. I had to cancel. Just buy one out right. It was ridiculous.....

JOSEPH EATON 
Rating:
2.0

did not agree with charges, ended up being double my budget, not happy, won't use again.

Michael Gibbens 
Rating:
3.0

Had the hardest time return the truck. I was 25 miles from this location that I didn’t choose to drop off at. I called Uhaul to see if we could change the location of the drop off. There was a location one mile from us. We had been unloading the truck in 120 heat index weather and were exhausted. I spent one hour on the phone being moved from one department to another. Finally the lady said, sorry but that department is closed and so you can’t change locations. The person driving the truck had to go to her hotel which was in another nearby town and I had her car at the location were we unloaded the truck. We had to take 2 cars and the truck and each drive the 25 miles to drop off the truck. Then she took her car to her hotel and the man that drove her car there rode with me back another 25 miles to our location. So we had to go 50 miles out of our way to return the truck. There is no way to change locations using the app. When we went to drop off the truck it was closed and we had to take pictures to download on the app to show we had dropped them off and show odometer and gas readings. The app wouldn’t download the pictures. I had many problems with the app. You need to redo it to be more user friendly.

GAYLE FALCONER 
Rating:
1.0

Customer did not leave a comment.

Sean Willis 
Rating:
5.0

Friendly, I and out fast

Ramon Acosta 
Rating:
5.0

Customer did not leave a comment.

taylor cross 
Rating:
4.0

Customer did not leave a comment.

Jack Wright 
Rating:
2.0

It was very strange, nobody was there during business hours and we had to wait for an employee to randomly show up and unhook our trailer, and then he left again immediately. there were other people who came after us who were looking for an employee to check them in and couldn’t find one, they had also called ahead and been told employees would be available during that time period. All of this happened during their posted open hours. They just need someone to stay at the location during business hours, or at least leave instructions for how to check in rentals solo.

Sean Tyler 
Rating:
5.0

Customer did not leave a comment.

Amy Hunter 
Rating:
1.0

There were no ramps provided by this location to the trucks. A box truck without a ramp to load it is completely useless

Jared Kerr 
Rating:
3.0

I left the truck with 7/8 of gas and they charged me $10 as if I returned the truck with 3/4.

Ricardo Santorsa 
Rating:
3.0

Per Total Stop's advertisement hours on the UHaul website, they are opened Saturday and Sunday from 9am to 7pm. We arrived at Broken Arrow, OK Friday night, unloaded Saturday morning and arrived at Total Stop in the 1:00 pm hour to return the enclosed trailer - while there was a white vehicle parked on the south side of the building and lights turned on inside the building, the front door (to the business was locked) with a door sign hand written indicating that "I will return at 5pm"!! I phoned the business number three times - allowing it to ring multiple times until my call was ended by the routine 'click' which occurs when a caller doesn't hang up...and there was not an answering machine to leave a message during any of my THREE PHONE CALLS. We returned to the business a few minutes after 5pm and fortunately someone was there. We were scolded by the individual who waited on us because we'd left the rental chained and locked to a similar trailer (since no one was there at 1pm neither could we reach anyone by phone or leave a message). The individual stated "I don't make money off of these so when I see someone coming with one of these trailers to drop it off I flag them with my hand telling them 'No - return it somewhere else...' because I don't make any money off of these - only on these big rental trucks." We'd noticed that (upon our 5pm return to the business) there were MANY MORE big U-HAUL rental trucks. There were two when we first arrived at 1pm and at 5pm there were approximately six more.

Mary Kay Remigio 
Rating:
4.0

Customer did not leave a comment.

Amy OBryan 
Rating:
5.0

Good customer service and use of app/mobile software to make the whole process quicker

Christopher Call 
Rating:
4.0

Customer did not leave a comment.

Dwain Stanton 
Rating:
3.0

Keep providing an exceptional service.

Edd Prothro 
Rating:
5.0

Customer did not leave a comment.

JASON MARRACCINI 
Rating:
5.0

The pickup went smooth and is very conveniently located. The counter person was very helpful. I will continue doing business with this location as needed.

Duran Nelson 
Rating:
3.0

Customer did not leave a comment.

Daniel Gonzalez 
Rating:
3.0

Customer did not leave a comment.

shannon McCraw 
Rating:
5.0

Customer did not leave a comment.

Chad Keeney 
Rating:
5.0

Customer did not leave a comment.

Thomas Berger 
Rating:
5.0

Really everything was awesome!

Wesley Wright 
Rating:
1.0

The facility had a smell I recognize from my days of building maintenance... smells of roaches. Was not a comfortable place to be and I was in a hurry to get out. It took way to long to get my rental as the online forms would not work. After waiting 20 min for the gentleman to help the customer ahead of us we were on the road. The truck had dangerous steering and was beyond well used. When we returned the truck nobody was there so I finished online. I got ahead of myself a bit and dropped the keys in the lock box before I finished taking photos. The attendant, different guy, returned and we asked for the keys out of the lock box so we could finish checking out. He retrieved them for us. Once finished, I followed the instructions online and dropped the keys in the lock box. The attendant came out and belittled us for putting the keys in the lock box instead of handing them to him. He made such a big deal about it that we had to raise our voices and explain we were following instructions. I will not use this location ever again. In fact, pensky truck rentals are cheaper, cleaner, and less stress. So, I will be hard pressed to ever use uhaul in the future. 100 dollars for less than 7hours with a truck... robbery!

Bonny Miller 
Rating:
1.0

The truck that we were supposed to get was not there so we had to go with a smaller size truck. It took us multiple trips instead of just one since we had a smaller truck. Also it took forever to get the new truck, we were late meeting our movers at our apartment.

Haley Cox 
Rating:
2.0

It’s an old run down gas station, that is closed and being used to store junk in. No one on site, if there was a problem it can’t b reported

DAVID LANEY 
Rating:
3.0

Customer did not leave a comment.

Pamela Engel 
Rating:
5.0

Customer did not leave a comment.

George Normandin 
Rating:
3.0

At night, this location is pretty dark and we didn’t feel exactly safe dropping off the truck and trailer after hours.

KEVIN THOMAS 
Rating:
5.0

This office is cluttered and has no air conditioning. However, the employee knew exactly what I needed. The entire process of dropping the trailer and driving from the lot took less than 15 minutes. Excellent service.

A. Lee Waits 
Rating:
1.0

Worst experience and will never use that location again. I returned at 1640 to return the equipment and no one was there. The location didn’t close till 1900. Additionally, I presented my tax exempt card and the guy still charged me tax. He is required by law to accept my tax exemption. I will be reporting him for denying my tax exemption. He never asked me if I wanted to charge to the card on file or a different one. Retraining is highly recommended for this individual.

Angela Roda 
Rating:
1.0

Was a sign on door said will be back 15min and I waited almost 30min as I was finishing online drop of he work showed up and was rude place smelled very bad build looked like it was about to fall down this was at 10 30 in the morning

John Morris 
Rating:
1.0

I would love to send pictures of the truck I rented. It was disgusting in and out! Please contact me

Leland Hollis 
Rating:
5.0

Customer did not leave a comment.

Kylee Delmont 
Rating:
3.0

Customer did not leave a comment.

Esteban Aldana 
Rating:
5.0

Customer did not leave a comment.

eric sommerfeld 
Rating:
3.0

Customer did not leave a comment.

Brian Quinn 
Rating:
4.0

The store was outdated and kinda dark and a bit messy. Person there wasn't really friendly, but not rude- maybe a cultural thing? I had to locate my vehicle from code on key and even asked which one and told this basically as an answer. Luckily, only 2 vans on lot. The check-in, drop-off and online service were efficient and text/email auto process nice.

Kathryn Polifka 
Rating:
5.0

Customer did not leave a comment.

Shonna Williams 
Rating:
4.0

Customer did not leave a comment.

james freed 
Rating:
3.0

Customer did not leave a comment.

stephen snell 
Rating:
5.0

Nasir, was wonderful to work with. Will use this location again.

JEROMY DIONNE 
Rating:
5.0

Customer did not leave a comment.

Debra Briggs 
Rating:
1.0

Customer did not leave a comment.

James Gardner 
Rating:
3.0

Customer did not leave a comment.

WILLIAM BURNS 
Rating:
3.0

Fix the parking lot. The holes are huge.

Gabrielle Hunter 
Rating:
3.0

No gas cap. No tail light. Shook at 65 mph.

Nikki White 
Rating:
1.0

The office was nasty and they was 10 minutes late getting there so I could get my truck. The truck is so out of condition it is terriable. This place needs to be closed down for sure.

debra holder 
Rating:
3.0

Pretty simple, they showed me where to drop the tow dolly and they advised me they would email me a receipt. They did as promised the following day. I would have felt a little more comfortable if they would have given me something at the time I dropped off showing the time of return. They were honest about the time on the receipt that was emailed, so it worked out.

Tim Wilson 
Rating:
4.0

Customer did not leave a comment.

Brittainy Killian 
Rating:
5.0

Nice guy

Dan Houston 
Rating:
3.0

clean and maintain the trucks, dirty truck wanted to turn off when idling on traffic lights

Gilberto Soberal 
No reviews have been submitted for this location.

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