Customer Reviews for Total Stop Inc
(Distribuidor de U-Haul del vecindario)

1,067 comentarios

321 S Elm Pl   Broken Arrow, OK 74012

(918) 259-0332

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 9 p. m.

Servicios en esta ubicación:

Contáctanos

(918) 259-0332

321 S Elm Pl
Broken Arrow, OK 74012

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 9 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
2.0

Strap was torn on the trailer, location should have seen that instead of myself after I drove off. Computer was slow and unable to process my payment.

jacob T. 
Clasificación:
3.0

I'll use this facility when I can. A bit unconventional but CC the gentleman is accommodating and and made before opening return easy.

Robert C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
1.0

I was overcharged for 20 miles.

Mechelle B. 
Clasificación:
1.0

Would never recommend this place! What horrible service! I will tell all family and friends never go there. Establishment had no air conditioning in the office, filthy dirty.

Connie M. 
Clasificación:
3.0

Truck was filthy inside the cab. Probably hasn't been cleaned for quite a while. Rear door was difficult to open and close. Axles on rollers were very rusty. I lubricated with WD40, bit it didn't help the situation.

Daniel V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kelly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henrietta P. 
Clasificación:
5.0

In and out quickly. Friendly attendants

Scott P. 
Clasificación:
1.0

You have to guess how many miles you are going use. Then you don't a refund of what you don't use. Hired mover helpers. Had friends show up to help load canceled them without any problems. Money refunded. Turned the truck in a day and 10 hours early. No refund from them!

Tommie S. 
Clasificación:
3.0

We received the uhaul 3/4 tank full and we returned it the same. They then charged us to fill it the rest of the way up

Rachel B. 
Clasificación:
5.0

The location itself doesn't look like much at first glance. Nevertheless, the customer service was incredible- friendly, polite, timely, professional, and accommodating. My reservations had several last minute changes, not even an issue for this team. The truck was out front, clean, gassed up, and ready to go before I got there and the multitude of changes were managed without a problem. I was impressed. I will be looking to this site in the future to handle my uhaul needs.

Michelle Lynn G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mirta N. 
Clasificación:
5.0

Very friendly both Bob and his brother

Gemma H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie Ann R. 
Clasificación:
2.0

I had reserved to pick up uhaul truck on Saturday 21, 2022 and I had received a call Friday 20,2022 at 4:40 PM asking if I still wanted my U-Haul and if so i needed to pick it up that night. So I had to leave Wichita before I needed to to make it back to pick up truck. In turn that made me have to drop off the truck a day earlier than planed had to drop truck off on Sunday the 22, 2022 instead of on Monday 23,2022 like I had planned on.

Alfred B. 
Clasificación:
2.0

Me alquilaron un camión en muy malas condiciones, una llanta se explotó, y las dos de adelante llegaron al destino casi en la lona que se le ven los alambres! Casi la estoy contando pude haberme matado en la vía! Tienen que hacerle mantenimiento a sus unidades

JESUS N. 
Clasificación:
3.0

It was crowded and the owner left around the time we told him we'd have the trailer back. However, the really bad part of the experience was due to Uhaul, not the rental location. We couldn't turn in the trailer on the mobile site because it was messed up. Couldn't get through when trying to call to get help. It was super frustrating… finally someone on the chat was able to help us. With the trailer not having any theft protection devices, I was very worried someone would steal the trailer we'd just returned before anyone was able to confirm we had returned it.

Chandra G. 
Clasificación:
5.0

The owner is very kind! I will definitely rent from him again and refer others!

Jen C. 
Clasificación:
1.0

Place was run down. It look like it's going out of business soon and smell bad. Opening hour was 9 am no one show up so I hook the trailer up alone and took it about 9:20, there was another customer pick up a truck too without any help because no one was here!

Kyong C. 
Clasificación:
4.0

Staff was very courteous.

JUSTICE M. 
Clasificación:
4.0

El cliente no dejó un comentario.

mark S. 
Clasificación:
3.0

Make the 24/7 reservation pick up more user-friendly and easier to find phone

PHILMORE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alice C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DANIEL W. 
Clasificación:
3.0

Location very hard to access.

ANDREW P. 
Clasificación:
4.0

Left my garage opener in UHAUL. Please look for it brother !

Rahim A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Allen D. 
Clasificación:
2.0

Keep customer informed or your movements. No surprises.

Norman C. 
Clasificación:
5.0

They were the only place open on a holiday and a Sunday at that I very much appreciate them!!!! They went out of their way to accommodate me in any way and help me with putting hand cart in truck for me.

Sandra F. 
Clasificación:
5.0

Nada

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank J. 
Clasificación:
3.0

I asked the staff what I needed to do about the dolly I did not receive since I paid the rental fee. And he did not answer my question just told me to do what I had already done. And then I was charged another $150 for the utility dolly.

Amanda L. 
Clasificación:
4.0

Nada

Rosa H. 
Clasificación:
5.0

El cliente no dejó un comentario.

FRANCIS G. 
Clasificación:
3.0

Print out the contract.

Bryan C. 
Clasificación:
1.0

Closed at 330 pm on Fri 31 Mar, so no one to acknowledge turn-in. I called at 745 am today, but no answer or voicemail. I'm concerned about being charged late fee for an early turn in. I RETURNED IT DURING REGULAR STORE HOURS, so please do not levy additional charges.

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi H. 
Clasificación:
2.0

Need more rental locations open for business on Sunday

William J. 
Clasificación:
1.0

There was no attendant, with an illegible note on the door. There was no parking or maneuvering space as there were upwards of 20 trucks and trailers parked in a small area, including in a mud and grass area surrounding the shop. We waited 45+mins for an attendant to show up, before starting the auto return process, during which time other customers showed up to inquire about the attendant/shop. After the entire check in process was completed, with truck and trailer parked, as directed, and the keys left in dropbox, the attendant arrived as we were leaving, waving us to come back. He was extremely rude and yelling about all the trucks parked everywhere, as if they had anything to do with us. He then opened the lock box and made us move the truck and tried to get my parter to move another truck as well as un-hitching the trailers and moving the trucks again. At that point, I advised him that we were, and had been for some time, done with our drop-off, with no further obligation to him or u-haul, and that from a legal/insurance standpoint no longer able to drive/work as his agent. When he replied that no, we weren't done, I decided to leave rather than continue any further discussion. Overall terrible experience.

ROBERT S. 
Clasificación:
2.0

The uhaul was completely dirty. Ruined my mattress. Had to clean the back of the truck myself after I realized that it had gotten my mattress and other things all dirty andi didn't want to ruin anything else. Driving area had so much dog hair EVERYWHERE literally piles and it got all over us and everything else. Very bad experience.

Jermaine R. 
Clasificación:
4.0

The owner was very helpful and pleasant to deal with. He offered further help in the future if we needed it. Will take him up on the offer if in need of a vehicle again.

Marc S. 
Clasificación:
5.0

Great place to rent from. The clerk was easy to deal with. Seems like a good dealer for I-haul.

RICHARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ed C. 
Clasificación:
5.0

Everything is already great

JOSEPH D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Mark T. 
Clasificación:
5.0

El cliente no dejó un comentario.

IRVING R. 
Clasificación:
5.0

Always a great experience at this location

ERIK D. 
Clasificación:
1.0

The inside of the building has a horrendous and offensive odor. The dealer does not have a printer but depends on sending everything to a client's cell phone so nothing can be read by the client. Everything is very small print which is impossible to read on a cell phone. I presented my current automobile insurance card, and the dealer said it is not required and did not even look at my insurance. When I arrived home after the rental and printed off the contract I found the Dealer added on something called CDW for $10.00 without telling me. When I asked about it later he said U-haul REQUIRES him to add that insurance for all cargo vans. I asked where in the advertisement or contract it says that. He told me to contact U-haul directly. I contacted U-haul via live computer chat and was informed the CDW insurance is NOT required by U-haul but an option customers can purchase. Corporate U-haul refunded me CDW $10.00 charge that was forced on me by trickery and lies by this dealer. DO NOT EVER GO TO THIS LOCATION FOR RENTAL I will rent from U-haul again, but never from this location.

WILLIAM B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Abiola L. 
Clasificación:
5.0

Not much.

Jack S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARY M. 
Clasificación:
2.0

Never received deposit of $90.

Ricardo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jerome C. 
Clasificación:
5.0

no comments to add.

RAIF D. 
Clasificación:
1.0

The trucks at this location are not clean. The trucks are terrible, filthy, smelly, sticky, and dirty, etc. The transmission was slipping. The seat and dashboard was sticky, cup holder had trash in it. The store smelled like a dead animal; it is also filthy, there is caked on dirt everywhere. The store attendant was advised of the issues with the truck but he said he did not own the truck, U-Haul owns it. The attendant said he did not have the ability to email or print me a receipt I had to take a picture of the computer as my receipt. I want a full refund.

MARCUS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

KURT U. 
Clasificación:
5.0

I only wish I had a hitch tightener. Absolutely would have paid extra had one been available.

CODY S. 
Clasificación:
5.0

While the mobile check in did not work” gps kept saying i was at the wrong location. I ended up checking in with the owner and it was a pleasant experience.

LAWRENCE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARLA S. 
Clasificación:
5.0

The windshield wiper broke and we were in the midst of rain.

DAVID H. 
Clasificación:
2.0

Ensure that the truck is in working order so that we don't have to get it jump started. We were less than 5 mi away from the business and it would not start back up. someone had to stop and help us. Routine maintenance would be helpful.

Lynn I. 
Clasificación:
5.0

Great manager, easy to work with and helpful.

Gregory D. 
Clasificación:
3.0

El cliente no dejó un comentario.

DONALD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Megan T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAKIRA T. 
Clasificación:
3.0

El cliente no dejó un comentario.

ALLYNCIA D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Deserae M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rocky W. 
Clasificación:
5.0

Great customer service!!

MICHAEL M. 
Clasificación:
5.0

The truck I rented ran great for 400 mile plus trip. No issues at all. Truck was clean and gas filled when I picked it and dropped off. Definitely would use Uhaul again.

STEPHEN Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA L. 
Clasificación:
1.0

Horrible location, very small lot and too much equipment crammed on it. Very unsafe and almost impossible to pull out of lot into traffic. First truck i was given had a terrible front end problem, too the point i could barely maintain my lane of travel. I will definitely never rent from that location again.

JONATHON RAY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Blevins J. 
Clasificación:
2.0

I was charged for 2 dollys and I didn't even use one.

SHARON F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTIN M. 
Clasificación:
1.0

Pick up location was only partially paved. It had rained heavily, and our shoes got muddy. Then of course, that mud was dragged into the truck.

Roger M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON B. 
Clasificación:
1.0

Location was not open from 2 pm until 3 pm which cost me extra since my movers were waiting on me. This is very poor business.

Kay P. 
Clasificación:
5.0

Worked just what we needed.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris T. 
Clasificación:
5.0

I honestly don't think you should change anything. The service is excellent, I was treated with respect and a smile which to me is very important. The gentleman was very helpful and knowledgeable of your products and also made recommendations as to what could benefit me the most.

raul P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Travis N. 
Clasificación:
5.0

Super friendly owner! Gave us an extra day.

STEPHEN B. 
Clasificación:
5.0

Was able to get what I needed in a quick efficient manner. Excellent customer service beginning to end.

marion H. 
Clasificación:
4.0

Vehicle was clean but smelled like someone used it to move farm animals.

Lisa M. 
Clasificación:
3.0

Service was fine but parking of vehicles was very limited. More parking is needed for this location.

MARK N. 
Clasificación:
1.0

Everything was fine until I returned the van. He charged me 101 miles!! We made 16 trips moving items in the can at 4 miles each way. He out right lied and charged me double for mileage! NEVE

STACEY E. 
Clasificación:
3.0

I mean - it was fine. Not great. Not bad. Fine.

William J. 
Clasificación:
5.0

The gas level in the truck was incorrect by a quarter tank.

Isaac E. 
Clasificación:
5.0

Easy to drop off! Thank you for the instructions!

JILL S. 
Clasificación:
5.0

yes, i will recommend this place to a friend and the owner was very helpful and friendly and did not overcharge me for anything

David P. 
Clasificación:
5.0

This location is top-notch! Always great service and very accommodating owner. I've told ALL my friends and he's the ONLY guy I rent from while in Tulsa!

Steve J. 
Clasificación:
5.0

The owner of the company that helped us was very helpful and friendly. I will definitely recommend people to go to this location.

BOBBY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES P. 
Clasificación:
5.0

I'm a multiple user / renter at this location. The help and professionalism is the reason I return here.

John D. 
No se han enviado comentarios para esta ubicación.

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