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The trailer had a little damage on the grip area (smashed down). The trailer was usable and did it's job. The staff was helpful and it was much appreciated.
Additional lighting at the storage units
very convenient
Needs another person to help with rush of customers. Not enough parking/too much equipment.
Everything was great, both locations had very nice people, the truck ran great and smooth especially having so much in it, No problems!
Nothing the service was Greg and the people they were great also and friendly
Couldn't adjust the mirrors
No problems, easy to rent, friendly and helpful staff
Keep Antonia Huamani as a employee. Excellent service and very helpful with all my needs.
I was in need of a truck that day and uhaul came thru . thanks so much.
More lighting
no problems
Very nice ladies at the office. They were informative and helped hooking up the trailer. Would use them again.
Everything was in order. Very satisfied. Business was very customer friendly.
Great location, great service, truck was ready on time, requested online and was easy to pickup
Absolutely nothing! Great office.
N/A
Tell your customers deadlines for equipment as opposed to just telling you to return tomorrow the equipment and then charging the customer 77 bux for an extra day when the equipment was out for only 45 min over the 24 hour deadline that no one told us about
The place kept my belongings secure, security cameras, password gate, locked storage unit. Access to my unit was easy and able to drive up to my unit was very convenient.
Storage is not a uhaul. No first month free rent.
Sold my stuff
none
Very helpful staff. Great location. Seems safe with the coded gate feature. Definitely recommend!
Susan was great to work with! She always went out of her way to help!
Customer service was amazing!
It has 24 hour drop off, but uhaul should recognize that they have no space to drop off a 26 foot truck and trailer at night. The Best I could do was to partially blocked off the parking lot. From anyone else and struggled to get it out-of-the-way of the gate for people accessing their storage facilities. My other complaint is a incorrect charge on the Bill, but not the fault of this location.
The ladies at the front desk were very nice and friendly. I moved in the past weekend. No problems.
The staff never failed to be helpful. When we checked out, I felt like I was leaving behind an old friend. Thanks for your service and help over the years.
Very clean and secure place
Very nice staff and facility
Online return was confusing. Almost was charged and extra day. People at location wasn't helpful when I called the day after I returned the truck.
Thank you
Front desk lady didn't care to answer our questions. They didn't pay much attention to us. As soon as we signed, she went back to her computer and ignored us. We felt like we were talking to ourselves. Had an, I couldn't care less behavior. Very unwelcoming and not helpful.
This by far is the best location we have ever used. Great staff, superior customer service makes it make this our favorite U-Haul location.
This facility was great! On the other hand the Uhaul location on Towson Ave is one of the worst customer service experiences I have ever had! The reason I had to go to total self storage was due to the guaranteed reservation for a 26' truck at 9 am (which the Towson location called and told me wouldn't be ready until 10:30) was not available and they didn't have the truck available and that I could have a seat and they would get to me when they could. I then called Uhaul customer service and was on the phone with them for over an hour and they were able to get the regional manager to take me to the storage place that had the truck. Overall it was a horrible experience and I could never leave a good recommendation for the Towson Avenue location.
Nothing. Friendly and helpful
Not many slots to drop off rigs here. It would be great if there was either more space or an additional lot. Hard to maneuver in tight lot. Well lit though and clean.
Perhaps a sign indicating drop off procedures? Otherwise, nice well lit area.
This location is great!! In and out very quickly!!
These folks are really accommodating...just need more space when dropping off,no turn around we got in and almost didn't get out.we had a truck and tow dolly...
Very nice people!
N/A
Susan was outstanding and very helpful, will use her service again!
I had a great experience when using this storage facility. They answered every question I had and made sure I had the information I needed to use the facility.
