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Nick S.
Customer Reviews for Total Self Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Great service great vehicle would recommend.
Crista C.Your representative is everything. She knows what she is doing, I have used this business in the past. The uhaul was low mileage and drove well
Jacob E.Great customer service from this location.
Rickey S.Nothing. Service was quick ,easy and friendly. Gracias
KELLY M.Employees were very helpful and knowledgable.
joseph K.Make sure your U haul locations are as well trained and informed as the woman who helped me
Jacob E.I think should have have been refunded money for putting more gas in the truck on the return it's was barely under a fourth and I put over a half a tank in it and was charge 10 more dollars for what ever reason.... But the lady at the desk was so helpful and polite I would most definitely return to that location...but may need to talk about reimbursement on gas if more is put in there then it was when getting the truck
Remy M.Super nice and friendly,and made sure I understood my rental agreement. Gracias
richard M.I should have asked the lady's name who helped me. She was so helpful and when I realized I had made a mistake she was very helpful in fixing my mistake and in making sure I was able to pick up at her location. She fixed my reservation to reflect my wishes and did it seamlessly. Outstanding customer service, but beyond that she was very nice and took the time to explain to me what she was doing. I appreciate that. A true professional.
Ric G.EXCELLENT CUSTOMER SERVICE!!!
DeShonne R. | Overall ExperienceExtraordinario servicio al cliente
DeShonne R.Rented us a car hauling trailer with worn out tires. Had a blowout on the trailer on I-40 at Hartman AR. It was the three hour wait for a replacement tire. The replacement tire went flat before we could finish a 125 mile trip.
Regie R.My parents kept their motor home there when they weren't using it. There has never been any security issues of any kind. They are always there to help you and are very friendly and caring folks. I would recommend this place to all my friends.
DAVE OR ORA L. | Overall ExperienceGreat place
Thomas W.Very professionally run and the office staff perfect. Gary
gary t. | Overall ExperienceMake sure the utility trailer is clean and free of previous renters debris. We had to sweep almost a bucket of sand out and remove two 3ft pieces of metal Otherwise the customer service was great!
Pamela S.Fast and Great Price !
Connie H.Teach me how to back a utility trailer 😳
Pamela S.Fast and efficient with my check in so I could get home and rest after a long trip from Florida !!!
Stephanie W.The young lady that assisted me could not have been more patient, kind, or helpful. Not only did she happen to have the exact equipment combination I needed, she also understood my unique situation, and structured the rental agreement to provide me the time and flexibility needed. I can't even begin to thank her enough, In fact, I plan on calling the location and thanking her personally.
Michael Z.Customer Service was second to none!! Amazing experience.
Buck H.After this fiasco, I wouldn't recommend Uhaul period!
Sherri C.I was sent a text with my reservation information. The link did not work. I tried to call the number, and wait time was over 40 minutes. I tried to use the chat and got booted off a couple of times. Finally got thru and had a chat conversation, but the online experience was frustrating.
Sami W.Great customer service, professional and made the transition easy
Rickey S.This is by far THE very best storage facility inthis whole Ft Smith and surrounding areas. They are always friendly, always available and great to work with for any reason. Short or long term this is the storage facility for anyone. Debra Presson
DEBRA P. | Overall ExperienceSusan and Antonia were very pleasant and easy to work with. Would use this location again if the opportunity arises.
SUSAN G.Sat in lot for over one hour with a glitch in the app. Rented with ¾ tank of fuel...returned with ¾tank of fuel and was charged 25.00 fuel charge....disgusting as I am handicapped and the stress of returning the truck with app was horrendous. I was on hold for 45 minutes until I bypassed app and went straight through Uhaul.com Why the fuel charge?
Aubri P.So many things
Jonathan C.Never worried about my property being secure
Brad W. | Overall ExperienceStaff was great and easy to deal with. Truck was good. The hot/cold dial was frozen and wouldn't turn. Luckily it was stuck in the middle and it was a mild day.
JEFFREY M.I was very pleased with out storage unit and this facility. I would use it again and recommend it to a friend.
Michael B. | Overall ExperienceIf someone calls while you are dealing with your first customer, take their number and call them later, dont make a reservation for September. Also dont let us walk out and hook up trailer by ourself so you could help a man after us reserve one. Then we get out there our trailer number is not there so she finishes with the man before finding and getting us a different trailer. Man get to leave when we do, really?
lisa C.Staff was very helpful and professional with anything I needed. I will use them again in the future and I will gladly recommend them to my friends and family.
Diana M. | Overall ExperienceCustomer service was phenomenal. I couldn't have been happier with my experience at Total Self Storage. I will be recommending them to everyone in the future.
Christopher R.The app didn't work, but thankfully the front office was able to help. Wasn't able to fill out any before and after condition info.
NICHOLAS P.Give more of a heads up that the Covid procedures mean your pickup could take 30 minutes of a scavenger hunt around the facility.
Kaylee W.Old lady was very nice and helpful. She got out of her office to check that everything was okay.
Sidney M.A little more knowledge about uhaul and there servces.
CRYSTAL C.I am sure something could be done for improvement, but I don't know what it would be. I was very satisfied with their service.
James C.Just do what you have done.
Bruce S.Easy to follow step by step directions-great using the website/app.
Ramie B.There was some water damage to my bed, but I had insurance. Reported it to Susan. She was very helpful in instructing me how and where to file my claim.✍ Antonia offered to let me use a trailer to move my belongings from the unit that was farthest from my 27' shipping trailer. All of the staff I have encountered the past three years are excellent❤ I highly recommend this storage facility
Anna H. | Overall ExperienceSusan is friendly, funny and cares about the people.
TERRY R. | Overall ExperienceService was excellent
RICHARD N.to make sure the acting before the customer get the truck!! but everything was great!
michael H.The Zero Street location was great. It was easy to find and easy to park the truck.
tyler A.Great staff, clean and secure storage.
Joshua S. | Overall ExperienceI've used this location twice in the past 6 months. Top notch customer service, always friendly, willing to help, and will try to save you money where they can! I will definitely be back to this location
ZACHARIAH S.Nothing, Ms. Antonia was awesome and so very knowledgeable and helpful. She is the kind of employee everyone needs. She really made our moving experience so much more tolerable. Thank you so very much Ms. Antonia.
Dedre P.Always receive great customer service at this location
joe lee B.Representative at location was quick, efficient and friendly.
Robert S.Helpful, courteous and professional office. Reserved online- confirmed with office. Smooth process - speedy pickup and return.
PATRICIA B.The trailer had a little damage on the grip area (smashed down). The trailer was usable and did it's job. The staff was helpful and it was much appreciated.
DUSTIN P.Additional lighting at the storage units
Joe B.very convenient
Zbigniew B.Needs another person to help with rush of customers. Not enough parking/too much equipment.
Chris S.The place kept my belongings secure, security cameras, password gate, locked storage unit. Access to my unit was easy and able to drive up to my unit was very convenient.
JAMES S. | Overall ExperienceStorage is not a uhaul. No first month free rent.
roger d. | Overall ExperienceSold my stuff
JAMES T. | Overall Experiencenone
Gorton C. | Overall ExperienceVery helpful staff. Great location. Seems safe with the coded gate feature. Definitely recommend!
debi r. | Overall ExperienceSusan was great to work with! She always went out of her way to help!
BRYAN P. | Overall ExperienceCustomer service was amazing!
Ryn G. | ReservaciónThe ladies at the front desk were very nice and friendly. I moved in the past weekend. No problems.
Lori C. | ReservaciónThe staff never failed to be helpful. When we checked out, I felt like I was leaving behind an old friend. Thanks for your service and help over the years.
ELIZABETH H. | Overall ExperienceVery clean and secure place
Annette R. | Overall ExperienceVery nice staff and facility
ERIC J. | Overall ExperienceGracias
JODI H. | Overall ExperienceVery nice facility, friendly staff, definently going to continue holding onto a unit here for awhile
Privacy R. | First ImpressionsA very nice and clean facility, I just wish they had more units available so I could have gotten a unit the size I really need.
Privacy R. | First ImpressionsThe two ladies in the office were very helpful and courteous
Privacy R. | First ImpressionsI had a great experience when using this storage facility. They answered every question I had and made sure I had the information I needed to use the facility.
linda l. | First Impressions