The vehicle was filthy, smelled like a barn, and had a nonfunctional passenger windowKEVIN C.
Customer Reviews for Topanga Oil Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Ali G.
Customer did not leave a comment.CAMILLA W.
Unable delayed approval online?DONALD J.
Never received my billNORMA B.
Customer did not leave a comment.Maria A.
Customer did not leave a comment.Rene G.
Never got a correct receiptLauren L.
I was charged extra fees for services I did not requestCHRISTOPHER N.
Filthy truck, full of cigarettes and then when I returned the truck you charged ME the cleaning fee. Truck gas was also on empty, not 1/4 tank like you said. I filled up the gas.Ron A.
Customer did not leave a comment.mohammad T.
the person working there showed up 45 mins late. It was still before my official appointment but never met a more rude person. He wouldn't look me in the face when I asked questions. And when you wear a mask that is very important. The gas was written wrong on the slip but I filled up to them spot mentioned just to avoid your rude emails employee. I felt like he would grab my credit card out of my hand. I felt he was looking for a comfrontation. Obviously the trucks drive like a truck but inam not sure how wow the trucks are maintained. Sounds like there may been transmission issues. Either way - didn't mention to your rude employee. I felt like he wanted an excuse to fight. I will never use this site again because of him. Calll me with questions. (818)312-1969. Dan YellinDANIEL Y.
Great experience. The staff was great! Easy to pick up and drop off. A+++++++AMY S.
Customer did not leave a comment.Samantha L.
Well maintained car, but not clean - left over trash from previous renter left behind as well and just plain dirty :/ The gentlemen that helped check me in/out were very pleasant though, did a great job :)Marlene P.
The only issue I had was returning the vehicle. I took 8 pictures to upload to app but it did not upload. I tried calling customer service but was on hold for more than 15 minAryan Y.
Customer did not leave a comment.MARYAM F.
Customer did not leave a comment.Cesar A.
Customer did not leave a comment.CHRISTOPHER T.
truck was getting old for shocks and steeringCRAIG S.
Maria was very helpful and efficient.PATRICK D.
The check in process was LONG and tedious. It doesn't seem that U-Haul is really ready for Digital. However, if you encourage clients to upload their ID and most everything BEFORE they arrive, that would be helpful.William L.
The return experience was awful. The associate was rude and disrespectful upon my return of the vehicle. He did not offer a receipt for the return and told me I would get an email later with the final charges. He then put down that I returned the vehicle with less gas than I drove away with which was dishonest. The fact that he didn't want to give me a receipt for returning the vehicle was completely unacceptable. Furthermore, when I walked back into the store (no other customers were present, he told I would have to wait). He was a complete jerk. I also put more gas in than what I drove away with! and told him I would report this. I am very disappointed and upset with my experience at this location. Horrible customer service experience. I will never do business there again.SHARON B.
Customer did not leave a comment.DAVID M.
Customer did not leave a comment.DAVID A.
Most things went well. My vehicle was ready on time. The customer service representative was friendly and efficient. The issue was that in addition to reserving the cargo van, I reserved furniture pads and a furniture dolly in advance. When I arrived, the customer service representative said the pads and dolly were not available. The whole purpose of renting the van was to move furniture that was too heavy to move without a dolly. I should have been notified before picking up the vehicle that these items, although reserved well in advance, would not be available. For that reason, I cannot refer you to a friend or give a sufficient rating.ROBERT O.
The representative when I picked up the van was very professional, courteous, and helpful. The representative when I returned the van was very courteous. Good job both of them.ANNAMARIE C.
Customer did not leave a comment.KIMYATA S.
No need for improvement. It was perfect.JIMMY J.
The truck either needs to be salvaged or repaired. The exhaust leak into the cab is pretty bad. The drift shaft needs to be replaced and the engine does not shift properly.JAMES D.
I had asked for a Dolly & few Mats, paid for them in advance but the location did not have those. They did reimburse me the money but not having the items pre booked 1 week in advance threw my plans out of order. Make sure to have the products pre booked at the locations serving the U-Haul Service.ROHAN S.
Customer did not leave a comment.Betty R.
The app system did not seem to be working, the person at the location gave me the starting mileage and gas tank levels so that I could check. she asked me to advise her of any damage that I thought exceeded what she told me. I just left with van, just parked the van at the end of the day. Today, I received the invoice statement in early am, and all seemed as originally anticipated. My mileage useage was higher than anticipated, but the invoice was set up correctly. Thanks.david S.
There was a mess inside the vehicle. The dashboard was all sticky because of soda spills. Also, the worst thing was the deep smell of smoke. Nothing was cleaned before my rental.Edward P.
Your app is mediocre. I would not use it again.ELMER M.
Customer did not leave a comment.TIGRAN A.
Not much; all went very well, the representative was excellentGeorge K.
Customer did not leave a comment.David S.
The cars should be pre-inspected by both the renter and the renting company. As a renter, I don't want to examine the entire car to find something wrong with it and report it to the renting agency. When the car is returned, you should give a receipt as proof of it's return.Salahadin J.
The check out and return were effortless and took hardly any time at all. Excellent experienceMARK L.
Well, when the reservation is made online it will be great if the pick up process is not time consuming in your office. I was filling information which I had already giving online and thought it was not necessary.Ana C.
Everything was quick and easy in and outFahimeh N.
Employee behind the counter was super helpful.Thomas S.
I didn't recieved the utility dolly as promised. I was not informed about this. The same thing was happned last year. Not going to rent from uhaul again.arpan rameshbhai P.
Excellent customer service quick in and out, no hassle.MARIA A.
No covers to buy Not the van i rented No cart or any thing to lift furniture or appliances You charge me cleaning fee for me living a brand new cover in the van for future use!!!!! Very bad service!!!! Fells like a rip-off!!!!!!!!!!!!Elad H.
Not very customer service based location. Not all items were on truck as requested such as dolliesChris D.
I originally wanted packing blankets, which were not provided, but, I wasn't charged for them, which is good. Some technology that would better help meter the amount of gas that needs to be refilled, and/or a refund on the total bill if overfilled (this might have happened in my case and I just misread the receipt.)Klaus S.
I made and confirmed a reservation for noon for a cargo van and appliance dolly. When I arrived I was told that this location does not have dollies and there was no van available, but the nearest van was in Beverly Hills. Shortly after I received a call telling me that they would have another van in a couple of hoursMark M.
When I was given the cargo van it was not clean at all and I returned the vehicle in the same state as it was given to me. I am charged with $25 now as cleaning charges. This is not an acceptable behaviour.Harikrishnan M.
Not much .Rita N.
The lady at the counter was super helpful and Made it an extremely quick and easy process. However, I would check your engines from time to time because it doesn't sound to good. Easy quick process.Ryan M.
Customer did not leave a comment.michael S.
The service worker was short tempered, I had issues with the 24/7 pickup service, and I was double charged. I am very upset.Crystal R.
I forget the representatives name, but was efficient and had me in and out for both the pick up and return. Thank you good sir.dominique G.
When I picked up the cargo van I rented there was a tire pressure sensor light. I didn't notice this till I drove away and when I returned to the place to question this, the clerk said there's nothing he can can do. I ended up bringing back the van to this horrible location and re-renting a van from the much better Corp center in Chatsworth. William at that location helped me so much and is a great person and they are lucky to have himKris W.
Customer did not leave a comment.Charlotte S.
Customer did not leave a comment.Stephen H.
Customer did not leave a comment.kathy A.
Rude, dishonest and arrogant. When I called the reservation line they said I can have the truck for the day. When I arrived he said I can only have it for 5 hours, he Could have finished the process then move to the next customer but he keep took the next Person and took almost 30 minutes to finish the process, none stop telling me â€œ listen, I do it when I do itâ€ . Didn't explain notting and was fixated on pushing me insurance when I already told him I have an umbrella insurance that covers and even had the policy with me. He told me 0.99c per mile but my card was charged $1.19 per mile. Lucked I only needed two hours and brought the truck back Even way sooner than 5 hr but on my paperwork he counted the 5 hours from the moment I walked in not the moment I got the keys. When I asked is there anything I need to know about the drive, he said â€œits a car, you can figure it out â€œ.Not happy as he gave me more stress while I was in the middle of an emergency and had to move my stuff fast.SEYED M.
The cargo van I rented was extremely dirty both outside and in (cab and cargo). I was told that the local dealer location had no capability to sanitize the equipment. Being on a deadline and of a vulnerable age to Covid, we cleaned and sanitized both the cab and cargo area before using the equipment. It took over an hour to clean the filthy interior. The exterior running boards were saturated with red clay. Overall it was a very distressing experience.Harry K.
I ordered the smaller dolly and the truck didn't have it. An area of improvement would be providing the tool a customer orders/pays for. Would've been very helpful to have during the move. Other than that, everything went great.Gio V.
Revise your process. I didn't particularly enjoy having to wait to be approved when I was already at the location. I thought because I checked in the night before this would be handled. I had Day workers with me and I had to wait for approval. If for some reason I was not approved at that time what would I do with my workers?. I suggest getting the approval process done during the pre-check in process, which I thought was the whole point for the pre-check-in?Dean R.
I signed up for mobile pickup thinking it would be easier. I was wrong! On the day of the rental I signed into my account. After providing my license (front and back) and GPS location I was told on the application to go into the Mobil gas station and obtain my key. The attendant there told me to call Uhaul and obtain a code to open. I called and after nearly an hour I finally received the code to open the lock on the back of the truck. Why would you ever inconvenience your customers this way???? Once I'm signed in, give me the code on my phone so I can be on my way. I lost nearly an hour that day because your system sucks. I wouldn't even use your trucks if you didn't have a monopoly. If I absolutely have to use Uhaul again I'll be going to an in person location. Secondly, I requested an appliance dolly. No appliance dolly was present in the truck. Instead you provided me with a utility dolly. I'm moving a fridge. That POS won't work cut it. Instead it'll break it and then you'll charge me. Why can't you update your system to alert your customer that no dolly is present in that particular truck so I could look in another location? You inconvenience your customers, have them do all the work and then charge ridiculous fees. Your company sucks!!Gregory A.
Excellent fast and easy check in and out! The ladies inside the gas station were extremely nice and attentive in helping me out.neveen H.
Customer did not leave a comment.Lamar D.
Customer did not leave a comment.Judy B.
Not friendly attitude worker in gas station!Serguei K.
When I went to pick up the truck I'd reserved at the 6423 Topanga Canyon Bl location, I was denied service simply because I didn't have a smart phone that could connect to the internet. I had an entire day of moving plans arranged with various parties, and suddenly I was being told U-Haul wouldn't rent me the truck, ruining all of my plans, because I couldn't take a picture of my license with my phone! I received no advanced warning that this would be a requirement.Gabrielle K.
Help make the approval process quicker. I wasn't prepared to take photos of my license and face, then the approval waiting time was about 15 minutes. I was standing in the hot sun with a lot of things in my hands and I had to put everything on the ground to keep taking photos. The manager at the location was great.DJ B.
The staff was pretty rude and shortDevin L.
Friendly, professional and 5 star serviceNADJA S.
The people I contacted first of the box location on Ventura we're very nice very helpful. So your web on the computer gave me a little bit of trouble and I finally had to set up at another location. It would be nice if it says what time things closed and when I was trying to put in a drivers license it just ended up taking a picture of my face instead of thelicense. But everybody was very helpful and I ended up on Topanga Avenue got the truck no problem they helped us and it's already returned a few hours later.Daryl G.
Inside the vehicle cabin it is dirty and smells like cigerate, in the back of the vehicle storage its all some mud sand and smells like plant soli, vehicle condition is very bad , its shaking and pulling towards left and no pickup even after acceleratingRaghunadh V.
It went very smoothly!Marc V.
When I got in the van and checked the gas gauge it was less than what they wrote on my paperwork so the clerk revised my paper. However, after I returned it, I noticed that they charged me $4.75 for a gallon of gas even though there was more gas in it then when I picked it up. Called the station and they said they were going to refund it but I have not received anything yet.Dennis M.
Customer did not leave a comment.Christian A.
Customer did not leave a comment.Yakov S.
They only had that one truck , I wanted to get a bigger one that morning but they had none . Just received my invoice they charged me for gas when they should have not . I filled the tank at the same gas station where the truck was picked up to the same level they gave it to me . I am asking for the invoice to be corrected . Would appreciate your follow up . ThanksRodolph N.
Better Customer Service. No Dolley in the truck and the attendant had an â€œOh wellâ€ opinion and said â€œthere a small Uhaul location see he couldn't help me. Although I listed to have a hand truck on the truck when I made my reservation. I ended up at Home Depot to rent from them. Worst experience ever after using uhaul for over 20 yearsDerek D.
Customer did not leave a comment.Ginger B.
The staff working that day were very nice, personable got me in and out quickly.Tracy S.
Customer did not leave a comment.KEITH C.
Customer did not leave a comment.Christina A.
The truck stunk and when I tried to get a new truck, the representative made it clear that I would be charged for the stinky truck along with the new one as my money would not be refunded for the first truck.Scott T.
Customer did not leave a comment.George K.
Customer did not leave a comment.Samsaam P.
Customer did not leave a comment.TINA M.
We realized after driving a few miles that there was no gas in the truck. We than had to search for the nearest gas station. The truck was dirty as well...trash had been left in truck. The rental was set up for 8 hours yet we were told we had to have the truck back by 3pm! Very stressful....the young lady that checked us in was very nice but the young man that we turned the key into was indifferent and not the least bit interested in dealing with us.Kristie P.
The people working were very nice however the van I rented was suppose to have furniture pads and didn't. So I was told they were removing them from my order. Then when I got my receipt Via email I saw that now only was I charged for renting furniture pads but for a damage feee because since I never had them I had no way to return them.Elizabeth F.
Customer did not leave a comment.Heberto F.
they didnt enter the milage right and tried to charge me over 900 dollars.LORI R.
Customer did not leave a comment.Tathagata R.
Make sure if appliance dolly was listed with truck rental that it's in the truck so I don't have to drive to another location to pick one upCrystal V.
Customer did not leave a comment.Eric M.
Website information is a bit deceptive, as it indicates that moving supplies (boxes, tape, etc.) are available at the location. They are not.Gary L.
Customer did not leave a comment.Shlomo M.
Get better running trucks. But overall customer service was great. 4 1/2 stars givenlove B.