Comentarios del cliente para Topanga Oil Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Topanga Oil Inc

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

Gary L. en

Grado:

Website information is a bit deceptive, as it indicates that moving supplies (boxes, tape, etc.) are available at the location. They are not.

Shlomo M. en

Grado:

El cliente no dejó un comentario.

love B. en

Grado:

Get better running trucks. But overall customer service was great. 4 1/2 stars given

Diana H. en

Grado:

I had an effortless experience, the staff at Topanga Oil (Mobil) were friendly and helpful.

Jeffrey F. en

Grado:

El cliente no dejó un comentario.

Maria A. en

Grado:

Excellent customer service ????

Michael K. en

Grado:

Your online system is stupid. It feels like a 14 year old from 1996 developed it. Either make it simple to use or don’t do it. If Hertz can do it, so should you. I was surprised that I didn’t have to use a rotary phone to use the system. Otherwise, quite an enjoyable rental.

Samantha G. en

Grado:

Honestly such a horrible experience. I rented out the vehicle a week in advance hoping it would save time because I had a tight window to move all my stuff. It took about 30 minutes to get the vehicle once we checked in upon arrival because it needed an agent to process it through the app. Even though we had done all this ahead of time. THEN the dolly I rented wasn’t there, so everyone helping me move pretty much threw out their backs loading. When we stopped the car, the wheel locked and we were unable to put the key back in the ignition so we had to call customer service again. There was high volume so that delayed us another 20 minutes. THEN we had to rent a dolly on our way because there was no way we were unloading without one. But we had to pay a second time for the dolly we had ALREADY PAID FOR because it was a different location. Bull shit. This delayed our day another 30 minutes. HORRIBLE HORRIBLE experience. I’m hoping we will at least get refunded for the second dolly rental when we return it. Our day was delayed so we had to pay our movers more, and honestly such a money pit. Horrible

Craig S. en

Grado:

awesome

Gennadiy R. en

Grado:

El cliente no dejó un comentario.

James M. en

Grado:

Checking in online is a joke if i have to wait 15 minutes in the sun for a person to check me in elsewhere. At least a store would have A/C.

Loveriza S. en

Grado:

I always go to this location to rent a van. Maria is very efficient, friendly, and thorough.

Jose B. en

Grado:

El cliente no dejó un comentario.

Cary F. en

Grado:

Staff at Topanga location was really helpful and friendly.

Asuman M. en

Grado:

El cliente no dejó un comentario.

kim W. en

Grado:

Very very good. Thank you

Kevin D. en

Grado:

Easy, quick paperwork and easy return. No fuss. Everything is as expected. Great service.

Dmitry A. en

Grado:

Was a bit dirty inside

John R. en

Grado:

The on-line reservation and check out was a disaster!. I was to get the van at 8 pm for an early morning departure. I was not able to get it straight until 8am, which cost me a job worth $5000 because we were behind by 5 hours. I'll never do it again.

Harry H. en

Grado:

El cliente no dejó un comentario.

G. Frank P. en

Grado:

Great service ????

James D. en

Grado:

Vehicle was FILTHY, cigarette ends, ash trays full, papers all over. DISGUSTING !

Michael S. en

Grado:

El cliente no dejó un comentario.

Ed S. en

Grado:

El cliente no dejó un comentario.

Maria A. en

Grado:

El cliente no dejó un comentario.

Liad M. en

Grado:

El cliente no dejó un comentario.

Omar S. en

Grado:

El cliente no dejó un comentario.

Ian K. en

Grado:

First time using the app for a rental. It didn't require an pre-rental inspection (photo) of the cargo area like it requires a walk-around for damage, but should. Took a little longer than I expected it would with the app, and there was a small glitch with the reservation (I was about a block away walking to the station and it didn't assign the equipment, requiring I make a phone call) but not bad.

Lee O. en

Grado:

Nothing! Service was friendly, professional, and everything went very smoothly. Best U-Haul experience ever. Thank you!!

Janeen G. en

Grado:

I appreciated that the clerk who assisted us was very courteous and timely. Great service

Paxson H. en

Grado:

El cliente no dejó un comentario.

Dale S. en

Grado:

El cliente no dejó un comentario.

Ruth P. en

Grado:

Clean the vehicles and check tire pressure. Don't overcharge people like you did me. In fact I think this rental calls for a complaint to your licensing authorities. The truck said $19.95 a day (PLUS RELATED FEES) as did the website when I reserved it. Not only did it take nearly 1.25 hours to complete the rental and take it to a tire store to get air in the tires, but you charged me $89 PLUS fees for that privilege. This was a very poor effort on your part and I should only be changed the amount I was quoted, around $40 with fees and mileage, not the $126.26 you actually charged.

wilfredo C. en

Grado:

El cliente no dejó un comentario.