Customer Reviews for Tool Shed Equipment Rental Inc
(U-Haul Neighborhood Dealer)

306 reviews

416 N Perry St   Johnstown, NY 12095

(518) 736-1798

Office Hours

  • Mon: 9 am–3 pm
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(518) 736-1798

416 N Perry St
Johnstown, NY 12095

Services at this Location:

Office Hours

  • Mon: 9 am–3 pm
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This location was amazing. Will rent from there again and recommend. However the location on st thomas place in Gloversville ny was horrific. I left in tears and when I said I wasn't getting one my son contacted the tool shed. Maybe be chosier about who you let have places under the name of uhaul. With st thomas location would never use again

Jennifer Tennant 
Rating:
1.0

Muddy with limited lighting.

Jeffery Mayes 
Rating:
5.0

The truck ran great & the people at The Tool Shed were Awesome to work with!

Tina Burdette 
Rating:
5.0

Nothing

Christopher Vanhorne 
Rating:
5.0

Customer did not leave a comment.

Derek Sutherland 
Rating:
5.0

Nothing, everything was fine

Walter Buyce 
Rating:
4.0

Customer did not leave a comment.

Brenda Shannon 
Rating:
3.0

Customer did not leave a comment.

Michael Kennedy 
Rating:
2.0

Customer did not leave a comment.

Frank Guy 
Rating:
5.0

Customer did not leave a comment.

Michael Butler 
Rating:
3.0

Customer did not leave a comment.

richard vanwagner 
Rating:
5.0

Customer did not leave a comment.

John Ralph 
Rating:
5.0

Customer did not leave a comment.

Lindsey Haas 
Rating:
5.0

Have more assets in the area.

Richard Potiker 
Rating:
5.0

awesome owner. Honest and committed to a good honest deal

Alexander Greenlaw 
Rating:
3.0

This location had the vehicle I needed. The staff was excellent!

Maryalice Rebis 
Rating:
5.0

Thank you,just thank you.

JANICE MILLER 
Rating:
5.0

Customer did not leave a comment.

bruce abbott 
Rating:
5.0

Customer did not leave a comment.

Jameson Wells 
Rating:
5.0

nothing easy setup and drop off and billing was easy AAAplus

keith smith 
Rating:
5.0

All was good

ANTHONYLEE ISABELLA 
Rating:
5.0

I was leery on trying uhaul again after a different location I went to last year and had an absolutely horrible shady experience. However, this location was very helpful and honest and my bill is exactly as it should be as well. I would highly recommend this location to anyone looking for a uhaul, no matter the size. Friendly helpful people!

AImeejoe Getman 
Rating:
5.0

Customer did not leave a comment.

Bobbi Hodgson 
Rating:
3.0

Your return policy is over complicated. I returned the vehicle the same day I rented it. Put the key in the drop box and then saw your request for mileage,...I had locked the doors and dropped the key before. Could not provide. I returned the vehicle at 5:00 same day

Brian Albanese 
Rating:
5.0

Just keep being great. The people here are friendly and it was an easy process

Rafael Sanchez 
Rating:
5.0

Excellent customer service will rent from tool shed again

keith smith 
Rating:
4.0

The proprietor was awesome! More than willing to do whatever it took to make me a satisfied, customer

Paul Raisch 
Rating:
5.0

Jake, the proprietor handled everything professionally and to my expectations

Paul Raisch 
Rating:
5.0

Great service and friendly staff!!

william hickey 
Rating:
5.0

Customer did not leave a comment.

Dwight Jacobsen 
Rating:
4.0

I opted for 24/7 pick up but when I arrived-that was unavailalbe and had to wait for the shop to open-about a 45 minute delay to my day. Dont offer 24/7 service to this shop.

Anna O'Connell 
Rating:
5.0

Customer did not leave a comment.

Denisse Moya 
Rating:
5.0

Customer did not leave a comment.

Luanne Williams 
Rating:
3.0

Customer did not leave a comment.

Courtney Wormuth 
Rating:
3.0

The employees were nice and knowledgeable for sure. But would be nice to have employees there during work hours. Also the truck was not clean and had a tire pressure light on.

MATTHEW MCGAHEN 
Rating:
5.0

Was fast and friendly

Reggie Normandin 
Rating:
5.0

Customer did not leave a comment.

Maigan Gonch 
Rating:
5.0

Customer did not leave a comment.

Everett Carruthers 
Rating:
5.0

Customer did not leave a comment.

JOANNEM ALONSO 
Rating:
1.0

First, I arrived at the tool shed rental place after booking the appointment online the night before. The lock boxes are not where they are indicated in the photos. After finally making it through the prompts and being assigned a truck. My fiance, two children and I looked through the lot and could not locate the assigned truck. After 30 minutes my fiance called the uhaul help line and had a 20-30 minute wait, we opted for a call back then called our other local uhaul place,JJ Prestine, which answered the phone and said he could help, and would be able to transfer the rental. We arrived and were getting set up when Uhaul customer service called back. I spoke with them, was told I would get a refund for the tool shed rental and a $50 credit for the aggravation. After that JJ finished a different contract, extended my time and took good care of me, I returned the truck ahead of time and finished. However, the following day, the woman from the tool shed location called me and asked me why I hadn't returned the truck. I explained that I never took it and the truck was not there. She said she would look into it. About an hour or so later I received a call from the police asking me about this mystery truck. I spent 20 minutes of my work day explaining to the officer the details of my experience. I asked the officer to please go check any camera footage because I did not leave with a truck. He called back later in the day with some follow up questions. Now one more day goes by and the tool shed place charges my card nearly $300 dollars!!! I immediately called uhaul customer service and spent another 30 minutes on the phone explaining the details, which got escalated to management and then to a district rep. I have yet to hear from the rep. I have had the worst customer experience of my life at nearly 40 years old. The Tool shed rental place should be closed immediately.

Randy Robb 
Rating:
5.0

The staff help me tremendously and I felt much appreciated as a customer.

Sprindek Crawford 
Rating:
5.0

Very nice woman really nice quick service.

Mick Warren-Harrington 
Rating:
1.0

Customer did not leave a comment.

Ron Rhodes 
Rating:
5.0

Customer did not leave a comment.

keith festa 
Rating:
5.0

Awesome service. Always in and out

Sprindek Crawford 
Rating:
3.0

I guess if I couks get more rewards then better it be.

MICHAEL MAZARELLA 
Rating:
5.0

...could be free...lol

Scott Passero 
Rating:
5.0

Great customer service!

Carol M Politi 
Rating:
5.0

Customer did not leave a comment.

Patrick Kennedy 
Rating:
5.0

Customer did not leave a comment.

craig brookins 
Rating:
4.0

Customer service was excellent would absolutely recommend them again!

Anthony Manoni 
Rating:
4.0

The 24/7 truck pickup/drop off was a little confusing. Glad someone was there when we dropped it off

Paul Vandenburgh 
Rating:
5.0

I had a great experience at the store. Jake was very professional and a good guy. Thanks for the uhaul rental.

Aaron ercolino 
Rating:
3.0

The staff there were very pleasant and efficient

sharon bump 
Rating:
5.0

Great place. Friendly. Highly recommend

Gerard Murray 
Rating:
1.0

We picked up a vehicle that was dirty in the truck bed. Dried mud everywhere. When inspected with owner of company (we assume) he even commented on condition of truck bed. We didn’t take pictures since person had been with us to see condition. We loaded and unloaded truck on pavement then returned in same condition that was in when we picked up. But since we didn’t clean the previous renters mess, we were charged the cleaning fee. I have used uhaul services from both Fonda and Amsterdam with no problems, I would recommend to everyone to pay the little extra in mileage unless you want to be charged for things you didn’t do. It makes me wonder if they charged the previous renter a cleaning fee too and then just didn’t clean it to make some extra $$. If you rent from here make sure you take lots of pictures, in case they try to screw you over too.

Michael Rauch 
Rating:
5.0

Customer did not leave a comment.

Kevin Serrano 
Rating:
5.0

Trailer was full of snow and wood chips. Marker lights stopped working halfway through the trip. Otherwise, convenient location, friendly and helpful staff.

James Ruggeri 
Rating:
4.0

Customer did not leave a comment.

Leo Van Allen 
Rating:
5.0

The people at the location were great. No one had checked the truck after the last customer had it, and it was stuck in the mud where it shouldn't have been parked in the first place. The cab of the truck was really muddy and dirty, and the back door was completely frozen shut. Since it was before the location opened, I contacted Uhaul and asked for help with the stuck truck, and they were going to charge me $415 to send someone to get the truck unstuck, when I'm not the one that got it stuck in the first place. Luckily a guy that worked for the location showed up while I was struggling and helped get the truck unstuck with a tractor. He was very kind and very helpful. I probably won't use the 24/7 mobile option in the future, due to the issues and the complexity of the process.

Clara Snyder 
Rating:
5.0

Nothing very friendly and knowledgeable. Would definitely recommend them to a friend.

Ashley Gaugler 
Rating:
5.0

Customer did not leave a comment.

Wendy Labombard 
Rating:
5.0

Gott a truck with a battery that must have needed a new battery, had to get roadside assistance 2x

TANYA CHANDLER 
Rating:
5.0

I had a really good experience. Everyone was so professional and willing to assist where necessary. Thank you!

Jacklyn Bowen 
Rating:
1.0

I was very upset with the mixed communication between 2 people at TOOL EQUIPMENT SHED JOHNSTOWN NY. As I called and did what I was supposed to do, they weren’t straight forward with me about information for examples what day they’re closed and how to go about returning the key if no one is there. Then I was threatened with the police when I asked why I was getting different answers? Never again would I ever use them or tell anyone about them.

Justina Skaine 
Rating:
5.0

Customer did not leave a comment.

LOUIS DEGUAR 
Rating:
5.0

Customer did not leave a comment.

Travis Collier 
Rating:
4.0

Great people to work with very friendly and helpful I would rent anytime or recommend to anyone love them

jorge quiros 
Rating:
5.0

Customer did not leave a comment.

Paul Crescente 
Rating:
5.0

Customer did not leave a comment.

VANESSA COTROMANO 
Rating:
4.0

Customer did not leave a comment.

Pam Horton 
Rating:
5.0

While the service I received at the pick up location was exceptional, my overall experience was not. I had reserved a truck for the night before, and they moved to my pick up location half an hour away, and did not compensate me for mileage. I also refueled less than a mile down from the drop off location, and I was still charged a fueling fee

Sabastian Witbeck 
Rating:
5.0

They are great at this location

mark gillen 
Rating:
5.0

Excellent service and courteous salesperson. Would definitely use this location again

Mike Capparello 
Rating:
4.0

Customer did not leave a comment.

Katherine Angeles 
Rating:
5.0

Not lie and say you don't have a bigger truck when you do. I needed something bigger than the cargo van and was told that nothing was available but upon pickup and drop-off of the van there were 3 other trucks there

Rafael Sanchez 
Rating:
4.0

All good

George Boudreau 
Rating:
2.0

After you charge them $98.55 tell them the bill is paid in full then turn around and add another $26.87 when not authorized! I suggest you return the $26.87 or I will have no other choice but to turn you into the Better Business Bureau!

Kelly Reed 
Rating:
5.0

The people were super nice and helpfum

Alexis Williams 
Rating:
4.0

Luckily it was available, but there was some damage to one of the fenders and when I got it back to the house and opened it there were a bunch of boxes inside inside and haven’t been swept out by previous renters. The outside of trailer was clean.

Dennis Person 
Rating:
5.0

Great Customer Service!!!

Mike Garassi 
Rating:
5.0

Great place nice people

Bobbie-Jo Perry 
Rating:
2.0

Was given a truck reading 50 miles until empty so put 30 in gas in it right away, ended up only making one of the 2 loads i had planned so only went a total of 28 miles. I returned the truck with more gas in it then i started with and still got charged for gas and a fill up fee.

Jared Barkley 
Rating:
5.0

I gave rented uhaul 3 times now always had great service and care thank u again

Tammy Martin 
Rating:
5.0

Customer did not leave a comment.

Clifford Miller 
Rating:
5.0

Customer did not leave a comment.

Randy Denton 
Rating:
5.0

Really great U-Haul experience. Best have ever had actually!

Steven Becker 
Rating:
5.0

Had a quarter tank of gas but it back in before drop off shouldn't have to pay extra

Joshua Morehouse 
Rating:
1.0

Customer did not leave a comment.

nicholas witzke 
Rating:
5.0

Allow us to buy the insurance the next day People here are great to do with

mike mcgregor 
Rating:
4.0

Customer did not leave a comment.

mark candela 
Rating:
5.0

Always amazing customer service every time I need to get a truck!

Desiree Rinehart 
Rating:
3.0

Customer did not leave a comment.

jennifer mcgowan 
Rating:
5.0

We tell you every time how amazing the tool shed is. We’ve asked you to give them a pickup that we can rent at least 10 times. We are just wondering if you actually value your customers opinions or not. Once again top notch service from the tool shed. We use them once a week. We won’t go any where else. PLEASE PLEASE GET THEM A PICKUP TRUCK. Thank you have a great day

Bryan Gasner 
Rating:
5.0

Customer did not leave a comment.

sonya zinner 
Rating:
5.0

Friendly staff and efficient. Truck was clean (brand new) and drove perfectly. Ordered 10 furniture pads but only 6 available. We made do.

Lori Vinciguerra 
Rating:
5.0

We use the tool shed all the time. You can not ask for better customer service. They are the only dealer in the area we will use. The only thing that would be better is if they had a pickup truck on hand for us to rent. I’ve put this in multiple reviews . PLEASE GET THEM A PICKUP TRUCK. Thank you

Bryan GASNER 
Rating:
1.0

2 bald tires , trailer harness wire was too short. One tire blew apart we where stuck on the side of the highway for one and a half hours and it took a total of three hours to get a replacement. Very bad experience,

emilio mauleon 
Rating:
5.0

its time renting with the 24/7 friendly and it wasn't that hard to navigate they phone camera and instructions

Debbie Walters 
Rating:
5.0

Customer did not leave a comment.

Michael Giovannangelo 
No reviews have been submitted for this location.

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