Comentarios del cliente para Tool Shed Equipment Rental Inc

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Tool Shed Equipment Rental Inc

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PAUL O. en

Grado:

Everything about the drop off was horrible we were told by the pickup location to drop it off in gloversvill ny and that's what we tried to do and the people at that location were great but uhaul told us to go to a different location in johnstown and it was horrible

JEFFREY H. en

Grado:

El cliente no dejó un comentario.

Ted S. en

Grado:

El cliente no dejó un comentario.

Joseph L. en

Grado:

On line it said that they would be opened until noon. We arrived at eleven and no one was there. I hope it all goes well from here.

James R. en

Grado:

The van was full of cat hair. I’m allergic to cats. It was a miserable day of driving. Otherwise, the van was in good condition and the staff was pleasant and helpful.

CHARLIE W. en

Grado:

El cliente no dejó un comentario.

tom F. en

Grado:

Both representatives that I dealt with were top-notch, very professional and helpful.

LANEL P. en

Grado:

I'm VERY upset with my experience. The lady that was there was completely rude and overcharged us alot.

Brian M. en

Grado:

El cliente no dejó un comentario.

Charles S. en

Grado:

Fast and friendly staff!!!

Bill L. en

Grado:

El cliente no dejó un comentario.

Thomas B. en

Grado:

El cliente no dejó un comentario.

Kendra W. en

Grado:

Very nice staff

Paula F. en

Grado:

El cliente no dejó un comentario.

Karen C. en

Grado:

As the location and gentleman who rented me the uhaul was good the uhaul service was horrible. When I rented the truck my total was $33.79 and my return price was $33.80 well after checking my bank transactions uhaul took 233.79 when I checked out the uhaul and when returning I was charged $200.01 so a total of $433.80 for a $33.80 purchase! Now I’m fighting to get my money back!!!! So unfair and as I have used uhaul in the past quite a few times I will not be doing so again!!!!!!!

David F. en

Grado:

The guy there was super friendly and helpful.

vince S. en

Grado:

El cliente no dejó un comentario.

Patty M. en

Grado:

Even though the 1800 number had given me a different rate than what they normally charge, the employees at the location were willing to make it right in the end. That was very much appreciated. Thank you Tool Shed employees

Larry V. en

Grado:

Car trailer I picked up three light out bear wire poor maintenance

Patrick L. en

Grado:

Very pleased with there service ,hassle free and was quick to get me going . Def will use the again...

Charles W. en

Grado:

My rental was returned on a Sunday. The Tool Shed is closed Sunday. They came in on Monday and charged me the extra day. I had to waste 25 minutes getting it straightened out.

judith S. en

Grado:

They are the best. Very friendly and helpful.

Carolyn C. en

Grado:

The safety chains were too long and one or two links were worn and should have been replaced before pickup. the chains were nearly, or did, drag for parts of the journey. Otherwise the Johnstown location was good. BUT HERE IS THE FULL STORY: AND IT IS BAD. I was SUPPOSED to pick up a trailer at Hamburg Street in Schenectady, NY. The fellow there got me mixed up with someone else and needlessly made me wait an hour. Then he found that the original reservation had been botched and only a dolly was reserved (I had made it clear I needed a trailer). Hamburg Street had no trailer. Hamburg Street then sent me to an address in Menands, NY, near Troy. There, there was no trailer, and THEY sent me to another U Haul address in Menands . At the THIRD location (275 Broadway in Menands, NY) there was a trailer there but NO ON E THERE to rent it to me. There was only a viscous German Shepherd in the office and a note to call a number and leave a message. The number did not accept messages. Complaints on the phone to two different scheduling managers revealed that I could wait another hour for the Broadway operator to return to his U Haul business and rent me the trailer or I could drive to Johnstown, NY - at least an hour in the opposite direction. I figured my chances were better in a different place. NOW the confusion, driving, phone calls, being put on hold, and waiting for answers has taken up about 4 hours of my time. 6 HOURS after my original pick up time I left the Johnstown location with a trailer and STILL had a 45 minute drive (instead of the original 10 minute drive from Hamburg Street) to get home. U HAUL'S TOTAL INEPTITUDE COST ME A FULL DAY.

Maria K. en

Grado:

I’m sure personnel is great however I didn’t see anyone. The other U-Haul equipment that was there looked in good condition. Hours could be more customer friendly.

Richard g K. en

Grado:

very friendly and helpful a great group of guys and the cat is friendly to

Rodney S. en

Grado:

Nothing. All was great.

joe F. en

Grado:

Attentive, appreciative for our business. Will definitely use this location again.

ed S. en

Grado:

El cliente no dejó un comentario.

robert T. en

Grado:

Vehicle was just what I rented. Customer service was exceptional. A pleasure to do business with.

Jeff W. en

Grado:

They were great

William Z. en

Grado:

El cliente no dejó un comentario.