I'm sure that no one will read this but I'll add a comment. The staff at Tony's Tires was excellent. My issues began when I arrived at my home and opened the back. Someone had spilled a vanilla milkshake near the middle of the box and because our driveway is on a slope, it flowed throughout the back of the truck. I didn't see it and walked up the ramp and skated across the floor before falling. I fell again out of the back door near the ramp while attempting to clean it with rags. At 65, I'm lucky I didn't break a hip. The next morning we made our 2nd stop to load my daughters apartment where we were plagued with flies all day, due to the stickiness and sweet smell. During our unloading in Bentonville, we tracked this stickiness into her new home including the flies that came along with us. We have used UHaul many times over the years and have never had any issues. No offer of reimbursement was offered when I reported the issue 1st thing Monday morning. This experience was not pleasant nor was our drop-off experience listed below.
TIMOTHY K
Customer Reviews for Tonys Tire Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I reserved the truck @ uhaul.com. The dealer was closed on Sunday. I had to use the mobile app to get my rental. The app told me the rental unit was to the right of the entry drive. There was a truck there, but the key did not operate the vehicle. From where I parked, I could not see the other trucks available. I called the 1-800 number. I waited 30 minutes or more to get it resolved.1-800 called the dealer at home. The truck was on their lot next to some UPS trailers. Had the app told me where the truck was located, I would not have had a problem.
Preston SI left the truck when the location was closed. I did not encounter personnel.
Beverly BNOTHING IT WAS PERFECT
James JThe interior of the rear of the truck was completely trashed. Totally disappointed. Truck had to be cleaned before we could even load it. The front tires were different treads and shook the entire trip from Fort Scott to Independence. I rent a lot of trucks from Uhaul and this was by far the worst experience.
Brandon MThe Roof leaked and all my belongings got wet. Still airing out mattresses and furniture. Obviously this Uhaul was not inspected before it was rented. The location did not have any employees and I dealt with the rental over the phone to get the keys etc.
Kathleen CRight front tire was low on air pressure. When we got the truck is was completely on E. They did give us a credit but to leave it on E is a little ridiculous.
Camron SEnsure that the truck is properly equipped with tie down supports inside the truck so they can be used - an entire middle section was pulled off the wall and unusable.
Derek LTried to check in/check out entirely online through the app. For some reason, even though I've used U-Haul with my account several times, it took a long time to 'get approved'. Equipment was dirty, trash left in cab and then I had to go inside for the key. The guy was very confused and didn't want to give me the key without calling someone else - he 'didn't have time for you U-Haul people today'. Checking out was just as troublesome. Could not upload odometer photo - tried on 2 different phones and probably 100 times with different angles. Finally someone called me, asked me to text them a picture of the odometer reading and quickly sent me a receipt. Very odd experience this time.
Eric GAlways a great place, fun and good customer service
MARLENE WAll the guys at Tonys Tire were excellent helpful and considerate. Would recommend them to all of my friends it is a place not only to get your car worked on but to rent a U-Haul trailer. Wanted to shout out to John who personally took care of me.
jack dNo improvements needed. They helped me pick the right trailer for the move. Excellent experience.
JAMES GMake sure your fuel gauge is accurate. I was given a truck that was on empty
SABRINA AI've rented many over the years this was the first time I was asked if I wanted them to hook trailer up for a additional charge that was odd. They didn't check the safety of the trailer or my vehicle which they always have in the past. Maybe this is new policy I don't know.
Pierce MJohnathon was really helpful and provided excellent customer service.
Brian WI was misquoted and charged 200.00 more and was promised to be reimbursed and have yet to hear from Tony again.
Amanda DNinguno
DAVID FGreat job during trying times!
Skylar JThe dollies I ordered we're not included inside the truck. I had to call u-haul support and place a 2nd reservation to get the dolly equipment at a different location. When I arrived at that location they did not have a record of my order. When I went on my dashboard to begin the pickup process for my dollies, there was a system error that prevented me from completing the pickup process online. The person at the 2nd location understood my situation and left me borrow the dollies without a record of my order in their system. The whole thing felt shady and very buggy.
Wesley MWe reserved a utility dolly and no dolly was in the truck. The facility was not open so we couldn't tell them to go get us a dolly. Our move would have been so much easier with a dolly.
Gregory SThe manager was very kind an very helpful would use that place again.
DARRELL FHe was very friendly
George AGreat experience
Dana PDropped off my trailer early Sunday morning 5 hrs before the due back time. Not open for business at all on Sundays
Christopher BMade a reservation online 1 week in advanced.... the guy at the pick up location called me and confirmed that he had everything and It would be ready to get picked up on Friday at 4:00... Upon arrival the trailer was there however the dolly and moving blankets he had given to someone else... AFTER I made my reservation. I then had to drive all the way across town to get the other supplies... What good does a reservation do you?
Nate SDrop off was after hours. We had a 6x12 trailer. Difficult to get unhitched by yourself. It would be helpful if U-Haul came up with some type of jack system to help lift the trailer off the ball. Trailer performed well on the trip.
THOMAS CGary does a great job of customer service at this location!
Jim BThe drop off place was an excellent location. I dropped the truck off after hours.
Linda MWas given a truck w/a water leak, they had repaired with "tape". The rental manager hide this fact in the paperwork, that said "I accepted the truck as is". If I had been shown this paperwork, I would of NEVER accepted this truck. The king mattress set (value of $1000) was damaged, when unexpected rain came during the move. Filed a water damage claim w/ "insurance" they sale & they denied the claim w/excuses. What is really sad this rental manager, had his iPad up & open the the bible scriptures. Guess he skipped over the part about don't lie & to treat other right...Will spread the word, NEVER do business with Tonys Tires Uhaul Rentals
angela dThe online registration and call center was a disaster. 40min in the line talking to 5 different people, 4 times kicked out of the line.
MATTHIAS SNo complaints
JERRY LThe cabin of the truck needed cleaning and disinfecting. One or both of the passenger seats sounded as if it/they had loose bolts.
RITA BOver 90 minutes to check out truck and trailer after reserving and confirming on line. Couldn't possibly have taken longer if I had just walked in and made reservation. Gentleman at location was nice but just not in much of a hurry. And I can't understand why uhaul sent me to "tony's tire" when I drove right past the towson ave uhaul store which had several of the trucks and trailers that I was renting.
Kevin BAnother enjoyable transaction
Gary PNothing everything great
deborah rI would not even recommend U-Haul to a friend. I reserved online AND Checked in online, so that I could be out the door in a matter of minutes. I had my lunch hour to pick up something I had purchased less than a block from the UHaul location and take it to my house less than two miles away. When I arrived, he told me there was no reservation--nothing. I went out to my car to get my documentation. When I came back in, he told me they did have the reservation...just none of my information. He proceeds to take my address, credit card info, EVERYTHING. Then takes me up front to sign papers. Only the total is more than it was when I reserved it. I asked for detail on those charges, and the first thing I noticed was that he had some $28 insurance on there when I had only taken the $14 insurance. He tells me he will fix it and goes to the back. He comes back 5-10 minutes later, tells me he can't fix it, and that I should just sign it and he will fix it when I return it. By this time, it is 1:30, and no way I can take care of what is needed, so I declined to sign and just left. I called UHaul HQ on the phone and was disconnected once, then transferred from international to regional and back to international, then after I told them what the problem was, the agent would not speak, so I finally just hung up. Pretty sure that was the worst business experience of my life.
Jerri LIt is a tire shop that also handles rentals. The rental personnel weren't on site so no one on the tire side was willing to do anything other than accept the vehicle and the keys. it was very confusing.
Rhonda BDropped off after hours
James MGood service friendly staff
Bradley MEasy drop off
Derrick CI think you did a great job
Ernest PCharged twice for gas
Kathy RConvenient location. Helpful staff. Rentals are not their primary business so parking and office weren't oriented to rental customer.
SEAN SThe original drop off wouldn't accept the trailer. He said he was moving and I had to take it to another Uhaul outlet. That put me an hour out from work trying to locate that place. Tonys Tire was very helpful and did an excellent job. H. Phillips
HARVEY Pwell have rented from uhaul for years and awhile back worked for you i felt i was not giving a choice in what to rent. I wanted a 14 foot truck and lot was full of trucks was told after they heard us say we needed it badly on tht day that they had none to rent because what was there was in town only so i had to rent a 20 ft one which is more then i wanted to spend Will be interesting to see if any one reads this
pedro gNo need for filling out paperwork twice when reserved online.
JONATHAN MThe cab and cargo areas had dried mud on the floors, cab had dirt/stuff in the door pockets, actually just plain dirty inside. I had to clean it before I would drive it any distance. Overall - Very Disappointed!!!
GEORGE WThis was not the reserved location. We had to travel miles out of our way to pick up our truck making us 2 hours late for our loading time. This location was fine, but the original location should have been ready for us. We had reserved the truck a week in advance.
ROBERT B