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Charlene B.
Customer Reviews for Tonys Standard Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you!
Theresa S.Very friendly and efficient
Robert F.Love renting from here. They are always helpful and everything goes smoothly and as expected.
RONALD B.The people working there were the best I've ever dealt with. They were courteous, informed, and fair. They made the process seamless and easy. I would highly recommend them.
Michael G.Easy, clean, friendly and professional staff. Great experience.
Jan O.They were super friendly and helpful.
Kimberly G.If you're going to “force†customers to go the online route your system should be more reliable. The reason I rated Tony's so highly is that the only reason I was able to drive a U-Haul vehicle away that day was their initiative. The system was down but they got me out!
David C.Perfect as usual
David K.The inside and outstanding van was dirty and smelly
Lazaro P.Very personable owner took care of me. Explained everything to me and answered all my questions. Couldn't have been a better encounter!
james K.Was able to get the van mainly checking in with the app. The person who gave me the key was very friendly and helpful. Really easy, great experience.
Ronald B.Professional and efficient service!
Ron A.The process on the phone was a little frustrating but Tony's came through and went and picked up a trailer at another location for us so we would not have to drive all over!!!
Lonnie M.The associate at Jolly and Cedar Lansing Michigan should be fired. That idiot offered no apology or explanation as to why my trailer was unavailable as promised by uhaul. Not good!
richard Z.Was happy with the rental & service
Ron P.Bed service
Luis A.I can not view my email receipt. Times me out. Site will not come up
Kathleen G.The mobile checkin was fantastic and easy!
Amanda E.Keep doing what you're doing and very nice people to work with!!!
Deborah M.Kind and courteous. Innovative with check in process and plenty of inventory. This location definitely represents UHaul very well.
Cynthia C.First time using the phone app was a bit cumbersome but after a few minutes all went well.
Ann S.Appreciated that the owner answered the phone at 6:00 pm on a Sunday night.
Amy V.The guys at tonys standard service went above and beyond to help me get the right equipment.
Andy W.This is not the location I chose and requested to pick the truck up at, but is where we had to go to get it. Very frustrating. I requested a specific location and for someone to be present at the time of pick up and got neither.
Ernest M.Offer free uhaul trucks
Bradley P.Tony and his staff were friendly, informative, and very professional. Highly recommended.
Edith A.Tony's went out of their way to successfully accommodate a last minute request from me - everything was great - they did a Magnificent Job!! Thanks!!
Laurie L.Nothing every thing good
Steve H.Needs a larger parking area.
Landon B.No hassle drop off. A guy came out with an iPad of sorts, asked for our name. After confirming who we were he unhooked the trailer and said thank you, have a nice day. Very friendly and we even had a small conversation about vacations.
REINHARD B.Easy to find a parking space and return rental after hours. Worked very well.
GREG L.I rented a 10 foot van. I'm 6'1 and there is no room to adjust the seat. I only drove 6 miles round trip but I'm sure I wouldn't want to drive any farther sitting on the steering wheel.
Steven M.No issues
Linda D.It was a little Inconvenient as I had to drive from Janesville Wisconsin to pick it up
Julie L.Both tires on the trailer were bald. Check trailer condition before renting it out to someone.
Mark N.returned the truck after hours
GALE G.Nothing
Paul B.Everything was great
Boyd M.Charged a $25 late fee when nothing was left in truck.
Teonna A.Tony is very professional and helpful, this my 2nd time renting from Tony's Auto and I will use it again if I need to
Benny A.The young man at the counter told me all I needed to do was drop off the truck and put the keys in the box. I was charged an additional $19.95 because I later had to return to the site of drop-off and take pictures 4 hours later. I was lied to face-to-face and could have had a horrendous amount of hardship beyond an extra charge were it not for a chance happening to read the extra text message sent to me. I cannot stress this enough; what I was told by the person I was purchasing the rental from and the contract told me two very different things. Tl;dr Pathetic attempt at customer service nearly costed me a hell of a lot of money.
Nathan H.Very friendly, helpful and informative
Jo J.