Customer Reviews for Toms Food Store
(U-Haul Neighborhood Dealer)

Rating:

2.0

Uhaul location did not verify my credit card on file or come out to look at the vehicle, asked me to take my own photos of everything and just show on my phone as he stated he did not want to go outside.

Rating:

1.0

Really disappointed will never go back to this location. Only had one truck available and was told the truck had a leaking tire that I should check the tire and fill with air if its low. Sure enough had to stop and fill the tire twice at the gas station for $2.00 each time. When dropping off truck spoke with different clerk told them how disappointed I was having to fill the tire twice and they said well you bought insurance so why didnt you call to have the tire fixed. Thats what insurance is for. He was rude. Horrible customer service. If they are aware of this problem with the tire why dont they fix it before renting it out?

Rating:

4.0

Received a confusing email, “click here for receipt , didn’t realize it was an estimate, much discussion with store , looked like I was charged twice. Took a while to see , click here for receipt is confusing

Rating:

5.0

Everything went very well and was easy to pick up and drop off. Both gentlemen were very helpful and kind. Made my trip quick and easy. Will definitely use that location again. Thank you

Rating:

1.0

The guys was rude AF, he had what I wanted but tried to make me take the 30$ truck. I asked for something to add on was told they didn't have it but the store sold it. Then when I fought him and said cancel he had my truck I ordered and the dolly. He was rude and tri d to take advantage because I was a female. My husband came in and his time changed. Never ever ever would I go there and may even try some place else to rent a truck next time I move!!! Ohhhhh and they have charged me miles (1.78$) for the 8 kms I drove (should be 1.09$) I now have to call about that!!!

Rating:

2.0

On the website if the location chosen does not have the equipment requested it should not be available. It was rainy and I needed blankets..didn't get them. Also the service was below poor. To close out my account which took 5 mins I had o wait 15 till all the previous customers were taken care of first...not acceptable especially in a busy location and if your in a hurry. This Is a ridiculous policy!

Rating:

3.0

If I had known there was a UHaul store down the street from this location I would not have booked this location as the drop off.

Rating:

5.0

The service was very efficient, friendly and clear. I would highly recommend Toms Food Store for Uhaul pick-up.

Rating:

5.0

All was good

Rating:

3.0

Due to this being in a variety location there was only 1 person there to run the store and the check- in. Was there for about 40 mins to process everything.

Rating:

5.0

Can someone please call me at 16474566436

Rating:

1.0

There was a massive black bag of dirty clothes in the back that was not mine, I was charged $40 extra.

Rating:

3.0

The truck had empty soda cans and crumbs all over the cup holders and seats. There was no equipment inside the vehicle, we had to drive back to the store to get it.

Rating:

1.0

Employee is rude and robbed me of money

Rating:

1.0

The manager at this location is rude and unprofessional. My vehicle was damaged in the parking lot when I had parked it there while using the U-Haul, and when I asked to see his camera footage to see what happened, he screamed at me on the phone and told me that because I was late bringing the U-Haul back (I had called to notify about an emergency that I had no control over plus I paid the extra fees) that he refused to let me see the camera footage and told me not to call back and hung up in my ear! Unacceptable behaviour from a store manager, and a poor representation of U-Haul’s service providers.

Rating:

2.0

Not the best part of Oshawa. Truck had an issue with the front left tire pressure sensor. AC did not work well at all.

Rating:

1.0

The U-Haul was absolutely disgusting. Nobody come out to check for dents or scratches or damage to the unit before I picked it up. I took pictures myself to make note of it. I had to sweep out the box before I could use it. It was so filthy with sticky gum, and dirt, and The cab of the truck. The floor was filthy. The consul and drink holders were full of potato chips, and it smelled like cigarette smoke. I’ve never rented a U-Haul so disgusting in all the U-Haul‘s that I have ever rented. The gentleman operating the business didn’t seem to care , and when I got to my destination, my wife, who was following me told me the gas cap was open when I went to the back of the truck to lock the gaps cap was actually busted in two parts. The insert was still threaded in and the cap was dangling. I was concerned that I wouldn’t get it out to put fuel in however, I was successful and noted it by taking pictures before and after plus the mileage to show that it happened with a previous customer and pointed that out to the clerk not only will I never rent from that location again I will question whether or not, I will rent from U-Haul again. This guy has no way of cleaning the U-Haul‘s. It’s in a parking lot of a convenient store that he men’s by himself and there’s no gas station next-door so when you receive it the tank is like almost empty which is fine we refilled it and used what we used. However, it’s just poor poor service.

Rating:

5.0

Very convenient

Rating:

3.0

Low tire pressure in left tire. Ordered a $7 dolly and did not receive it though I asked beforehand. When I returned the truck, I mentioned both issues with the cashier. No results. No change. Didn't receive a refund on the dolly

Rating:

5.0

Excellent pickup, neat and well kept

Rating:

1.0

The seats inside the van were dirty. Floor in the front cabin and the back both were dirty with pet hair and other dirt. The location was not giving out the rental vehicle that was reserved in advance. Had to spend almost 1.5 hrs in the location to get the vehicle.

Rating:

5.0

Friendly and helpful

Rating:

4.0

Inside of van was not clean

Rating:

5.0

You already improved customer service.

Rating:

5.0

I didn't like the fact that to go 212 klm it cost so much 80 $ in fuel that kinda high. Plus the side door leaked that let rain in on a 3000 dollar mixing boars for music

Rating:

2.0

Better customer service.

Rating:

5.0

Had a great experience with booking at Tom’s..guided me to online and when I got there everything was ready for us.They were very friendly and expedient .

Rating:

1.0

The van battery was dead and when I asked for a different vehicle I was told to wait for uhaul roadside assistance. I waited for 1 hour. Even though the vehicle was just out of the parking spot at the facility! On top of that I got no refund or discount or exchange! Horrible service I am never using UHAUL again and telling everyone I know to use something else!

Rating:

5.0

Only thing they didn't clean off the ice on the windsheild other then that they were good

Rating:

1.0

Okay, so I reserved a 15 foot truck about a week or 2 in advance. Get the confirmation email and everything. The day of the move it is snowing pretty bad so my helper and I got delayed in the storm. My booking being for 11 I get there for 1140-1145. Stand in line as you typically would. I get up to the counter and ask for my reservation to find out that it was given away without even a phone call. Addition to this I am told the policy is that if you’re not here within an hour of booking that it is back up to the next person. I told the guy that man it hasn’t even been an hour yet so how could it be gone? Was told that I could take a 10foot. So I ask for another location close with a 15 foot truck and buddy helped me find one right away (which was decent considering they gave my reservation away). So I drive to the next place to get the truck to find out they don’t have all my furniture pads there, the truck literally has 16 miles left on the tank and the cab was filled with garbage! Dirtiest truck I have ever got into from uhaul. Probably the worst experience I’ve ever had with. They really need to figure their stuff out concerning the reservations.

Rating:

1.0

I’ll be in contact ! To pissed off atm let me send an email when I get a minute

Rating:

1.0

Very rude Made fun of us told us we’d get cash back and never got any receipt

Rating:

1.0

The agent at the drop off was terrible!! I think I got overbilled because of him - wont use this service again!!!

Rating:

1.0

Clean the vehicles and give a printed copy of the rental agreement. Got way overcharged compared to my last rental two days before

Rating:

5.0

Absolutely amazing service was able to eve show up early and everything was ready for me! Not a single issue whatsoever, couldn’t have asked for a better place to grab the truck! I will definitely be using them again!!

Rating:

5.0

Please can you add a dolly and wrapping band in the trucks. Thanks

Rating:

5.0

Customer service was really great above and beyond service Thank you

Rating:

2.0

We were told we had to take a pic of the back of the van inside as its meant to be clean but when picked up it was full of leaves. The man behind the counter could not speak English well and was rude.

Rating:

5.0

The vehicle was filthy. The cabin was unkempt and the Cargo hole was dirty. We had to clean out the back ourselves. It was filthy with dirt.

Rating:

5.0

Good staff easy parking

Rating:

5.0

Was quite please with the vehicle..It was just what I needed.Got my moving done..thank you.Will recommend uhaul to my friend ..

Rating:

3.0

Average place

Rating:

4.0

Clearly let customers know that if the equipment isn't returned at the exact time agreed to, even though its less than 24 hours, they could be charged an extra day's fees.

Rating:

4.0

Considering the situation with covid, I strongly believe that the cabs should be cleaned by Uhaul as an extra step on top of the general cleaning the previous user would have done. The unit I received was dusty and had residual stains within. Apart from that, personnel service was great.

Rating:

3.0

Because the truck is not neat and clean both side.

Rating:

5.0

Keep doing what you have been doing. No changes needed

Rating:

1.0

Terrible service. I rented 10' van and got there , was told it was not available and had to take a 15' costing more for renting and more more gas cost. When called for complaining, the man just hang up on me after 30 mins waiting. Worst service ever I have come across. Do not recommend to any one.

Rating:

1.0

Make sure the vehicles are actually running. I broke down with my infant.

Rating:

1.0

Hire more staff for phone calls spent 3 days on hold trying to extend my rental and got charged late fees because no one answered

Rating:

2.0

I was told that the truck gas was full, but when I took it, it was not full/full. I put more gas in return and the guy told me that I was going to get a discount but decided to not give anything.

Rating:

4.0

The rental vehicle was dirty. It had a bad smell in the driving area. Also the steering wheel was sticky. I wish the vehicle was cleaned before delivery.

Rating:

5.0

Excellent ,fantastic, caring and warm place to rent uhaul. thank you😊

Rating:

3.0

They didn't have the equipment I reserved in advance. They didn't seem to care too much. To be fair, I don't think it was their fault. My pickup location was changed less than 24 hours before pickup.

Rating:

3.0

The truck was dirty with marijuana roaches and wreaked of smoke. We couldn’t even keep the a/c on it was so bad.

Rating:

1.0

The location messed up my move. I originally booked the truck for 10:00 am and when I got there they said that they did not have a truck for me and that Uhaul made a mistake. I left upset as I paid movers to help and the movers waited there for 3 hours of which I had to pay for. When I got the truck booked again at the same location I had left at 10:00 am and then picked the truck after a representative called the location multiple times to confirm a truck was there by that time it was already 1:00. I lost out on time with the movers and to move and money. Never again. I felt robbed

Rating:

4.0

Would not recommend uhaul ever

Rating:

5.0

None

Rating:

1.0

The location did not have furniture dolly asked me to find it at mera by location caused me loose an hour time, this further lead into overall delay etc. the equipment or truck had transmission issues

Rating:

1.0

I rented a 10ft boxed truck and was told the cost for the rental would be $19.95 and .89/km. I arrived at the destination to pick up the truck only to be told there was no 10ft truck available but a 15ft truck was. I called the 1800 number for uhaul scheduling department to inform the about the issue of no 10ft truck. The lady told me to take the 15ft truck. I told her I'm not paying the price difference for the 15ft truck. She confirmed that I will be charged the prices for a 10ft truck since that's what I rented 19.95 for rental and .89/km since this was not my fault. I thanked her and took the 15ft truck. When I went to the truck, I noticed the windshield was cracked from 1 side to the other side. I got in the truck it was filthy and the handle on drivers side was broken. I returned the truck with putting gas in as closely as possible to where it was when i pick it up. I received my invoice via email. I noticed the rental amount was correct but the price per km was incorrect. I was charged $1.43 which is the price for a 15ft truck, I should have be charged .89/km. I was also charged for extra gas of $15.00. I called uhaul customer service and spoke to a lady about my unfortunately experience with uhaul and to discuss my invoice. She told me that there is nothing about the price reduction for the kms. Why would I pay the price per kms for a 15ft truck, this whole ordeal is not my fault. Very disappointed and unacceptable.

Rating:

2.0

for some reason i feel hustled by them and I am not certain why

Rating:

1.0

I was overcharged

Rating:

1.0

No customer service. Seatbelt of the vehicle was broken. Your call centre representatives do no give shit about what a customer goes through.