Customer Reviews for Tire Zone Plus
(U-Haul Neighborhood Dealer)

Rating:

5.0

Customer service was excellent!

Rating:

4.0

Very handy and everything went as expected

Rating:

3.0

Lot for returning trucks needs to be bigger. I was not able to return truck after hours because the gate was closed and locked.

Rating:

5.0

Every thing was excellent

Rating:

5.0

The truck that i rented wasn’t in good condition and engine light was on so when i returned it immediately told the guy and he was very polite and said he would address me truck problem.

Rating:

3.0

Charged more even when I didn’t use the full estimated mileage. I don’t understand why.

Rating:

3.0

I shouldnt have to disconnect tow dolly from from truck

Rating:

2.0

Customer service was terrible... Stood around waited for the person behind the desk to acknowledge me. Appears slightly annoyed that he actually had to check the equipment out... And was even more annoy ed what he actually had to hook up the small trailer that I was renting. He expected me to understand and know how to hook up a trailer. And actually said, you don't know how to hook this up?. I've never been to a U-Haul place where that you all representative did not connect the trailer and instruct the customer to check the brake lights etc. All he did was hook it up with an attitude and then not even check to see if the lights were working on the trailer. Worst you all experience I've ever experienced and I use you all quite frequently. If he doesn't want to be in the U-Haul business then he shouldn't rent them from his location in my opinion.

Rating:

1.0

Don’t use this location! Worst customer service and open a hour later than supposed to and had several customers waiting to pickup or return equipment.

Rating:

1.0

Use the correct email address

Rating:

5.0

They were.closed.when I dropped.off the trailer

Rating:

5.0

The service was great THANKS

Rating:

1.0

Give the customer and accurate count on mileage and military discount.

Rating:

5.0

Can’t remember the guys name that helped me but he was great and very patient with me being I have never rented a uhaul before.

Rating:

3.0

None

Rating:

1.0

I used the truck for 3 hours and only drove the truck 12 miles round trip to drop off furniture. on 2/10/2023. I looked at my receipt and was charged 40 miles and it shows I returned the truck on 2/11/2023 at 1157. I actually returned the truck on 2/10/2023. I will contact my attorney for fraud with U-Haul.

Rating:

4.0

Location was great. U-Haul and their after hours turn in and turn out… not so much.

Rating:

2.0

The drop off location didn’t ready have any space outside of their fence area to drop off the truck after hours. I was also charged extra for gas despite putting in the correct amount of gas prior to drop off.

Rating:

3.0

Facilities should be equipped with essentials such as moving pads and dollies. Also, Uhaul rental staff should ensure that the customer has all materials purchased before departure. I paid for equipment that I didn't have upon leaving the location.

Rating:

2.0

I usually have a Uhal place i like renting from, they always do a great job for me and treat me well. This is the first time i rent from a different location only because the original location inrent from didnt have the teuck i needed. At this location, Truck was muddy when I got it. I had to clean it before putting my nice furniture in. I also before renting I made reservations WITHOUT the extra 14.00 charge for insurance. I didn't need insurance! Why was it added to my bill?

Rating:

5.0

Met my needs

Rating:

5.0

I was very pleased with this location and the customer service. They went above and beyond for me and others before me. So they are consistent and caring. Whenever I need a truck or anything, I will definitely go back to them first.

Rating:

1.0

Had to wait over an hour for the guybto show up for me to get the uhaul. He was rude and treated me like I was beneath him. Whe. I went to drop it off I checked the day before he said they open at 900. He finally showed up around 9:45 and again was rude.

Rating:

1.0

Was charged for an appliance dolly and utility dolly but did not receive them and took photos to prove but still charged

Rating:

2.0

Nobody available to check in the vehicle. Had to do online return.

Rating:

5.0

the web site to drop off after hours was a nightmare to use. so I called and spent 55 mins waiting for someone to answer my call to no avail. terrible system, felt I had to go to the drop off site personally to insure the vehicle was registered as dropped off. lots of wasted time!!

Rating:

2.0

Over priced and hidden fees also have high overcharges

Rating:

2.0

Stop being all about money . Stop Charging for every little thing. Start being a blessing to to someone and God will bless you and your business

Rating:

3.0

Ensure that employees check reservations and offer customers the option to not purchase insurance instead of charging automatically

Rating:

2.0

Argued about current fuel level below rental dispatch before taking the truck and agent would not correct it. Did not have appliance Dolly at requested. Agent did not add all requested items to contract.

Rating:

2.0

Truck was dirty and gas did not match what was supposed to be there. Customer service was poor

Rating:

2.0

Lights on the back didn't work

Rating:

5.0

Great Job

Rating:

2.0

I had to wait around a very long time until “The Uhaul guy” showed up. The trailer hitch was rusty but the guy hooked everything up and it all seemed good until the trailer decided to pop off on the interstate!! Thank God the chains held but what a nightmare. I had to pull over to the side of the interstate and get it all hooked back up praying that nobody would hit the back of the uhaul and smoosh me.

Rating:

1.0

First not change the pick up and drop off location. I was charged extra for over mileage because you changed my drop off and my pick up location. Having someone to open where your trucks are is another good thing to have. Waited over 1 and 1/2 hours to pick up truck.

Rating:

2.0

I never got my receipt for turning in the equipment

Rating:

1.0

The truck was dirty due to dust and pollen hadn’t been vacuumed I moved 2 dinette sets and brought truck right back very next day this place is trying to charge me saying the truck was dirty!!! How do 2 dinette sets dirty a truck?!

Rating:

5.0

Wind coming in around the doors Lights very dim

Rating:

5.0

Thank god for the guy working. He at first said I did the damage but once I showed him pictures and explained what had happened during pickup he made sure to do everything to help me out. He went above and beyond.

Rating:

5.0

Customer service rep was on point and very courteous.

Rating:

3.0

Rep needs to be more professional. Did not introduce himself was sitting outside in car on phone, I thought he was another customer.

Rating:

1.0

Both times I rented from here the truck was not readily available or had it been cleaned out already. This last time I paid for a dolly, was not not provided and owner told me I have to go find one, and pay for it then I’ll be reinbursed for one. And it’s still on my bill but I’ll be calling tomorrow. Service was not good either. Do Not recommend!!

Rating:

1.0

**** uhaul your organization sucks. You change **** on people and dont let them know. Your customer service can go *** ***** *** . For making me wait an hour for a call back to spend 15 minutes on hold. ***** *** uhaul. Plus your stupid *** cargo trailer ate up on must of my gas due to your ****** design. Its called aerodynamics learn how to build a trailer like the rest of the world.

Rating:

1.0

45 min late, dirty, unprofessional

Rating:

5.0

N/A

Rating:

1.0

The employee running the rentals showed up 30 minutes late because he "went to get breakfast" He knew I would be there to pick up a truck at 9 am. I showed up at 9:01 and he was already gone, showing a lack of respect for the customer's time. Get breakfast before you get to work or bring breakfast to work like any responsible adult/employee.