The right rear tire needed air and when I called to request another truck I was given the run around.Gabryelle W.
Customer Reviews for Tire World 24 Hour Inc
(Distribuidor de U-Haul del vecindario)
Houston, TX 77054
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - sáb.: 8:30 a. m. - 6 p. m.
- Dom.: 10 a. m. - 2 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lady at the front desk was rude. Got me confused with another client and said my (husband) and I'm single extended my uhaul. I was confused because I got the truck alone. When she realized her mistake she hung up in my face. The truck had a light on it on and I called about this she said not to worry. When we got to the location it was business hours and she was already late and told me to wait until her floors dried up . Like really during business hours ma'am.Lakita R.
El cliente no dejó un comentario.Isamu A.
The van was ready on time, the gentleman who checked me friendly and courteous. He explained how to drop it off when the store was closed very clearly. Van was clean and gassed up, ran well. Parking lot had enough room to maneuver the vehicles easily.MARK B.
I will say the actual gentleman who assisted with hitching the trailer to my vehicle was EXTREMELY helpful. The initial guy didn't speak English very well and just told me I needed to go purchase a trailer hitch. This location did not sell ANY uhual products or accessories needed. I had to go to two different places to get a trailer hitch and then an adapter for the trailer lights. Such an inconvenience and puzzling as to why not have accessories that customers are definitely going to buy. This is easy revenue for a business that is in partnership with Uhaul. Do better!KENYA S.
Pro: Friendly staff & long business hours including Sunday. Con: kind of packed parking lots along the loop highway.ZHIQIANG Y.
El cliente no dejó un comentario.Kristen D.
Have the vehicle cleaned... But overall good experienceMingrui L.
The place was locked at it as 10 minutes before closing. The lady initially was not professional and would improve with some courteous customer service skills.Lisa L.
Nothing everything went smoothlyOLUWATOSIN O.
El cliente no dejó un comentario.ALLEN B.
El cliente no dejó un comentario.Tian L.
This area manager needs to get retrained or some extra help. I went to many of the uhauls in that area and a lot of the stores were making me run around in circles. I was picking up a U-Haul truck and a car tow and no one informed me of the process of getting the equipmen.t. They would not let me leave already with the tow dolly on and made me come back later. Told me that I could come whenever since they have a 24 hour tire service. The tire people are not informed about having to help people later for the attachment of the dolly. The lady working was very rude not only to myself but also to another uhaul working at another building. This location did not have the parts to the break lights and the business had me personally drive all the way to another building to purchase these wires, which should have been included in the whole process. I got double charged for something I already bought and I even showed the lady my bank account statement and my U-Haul invoice so she can see the purchase but she still did not believe me and still charged me. I finally for the tow dolly on the truck and come to find out one of the lights did not work. Then we had to undo everything and put on another dolly. This whole experience with U-Haul was horrible and I will never use you guys again and will inform everyone I know about the poor service uhaul has. There needs to be trainings more often and more equipment check up from the actual uhaul stores and mom and pop uhauls.JASMINE A.
Web site says the location was open but it was closed all weekend. Workers at 24 Hour Tire need to be better informed and trained to help returning customers. Maybe a sign saying to use U Haul web page's return link instead of saying just leave it here and you will get an email receipt. I did get the email receipt three days after I returned the equipment and there were no issues with the receipt. I just felt very uncomfortable for three days after leaving the truck, hand truck, dolly and moving pads without any receipt showing I had returned everything in good order. It would have been very helpful to informed me about the U Haul return feature on their web page. Lesson learned!!ROBERT M.
Employees were courteous and service was prompt. Location was easy to find. But I did not like the fact that the main door was locked and we had to walk "around the back of the building" and through the garage/tire warehouse to complete paperwork. If my wife or daughter had been by themselves they would have felt VERY unsafe and just left.David N.
El cliente no dejó un comentario.Travis C.
El cliente no dejó un comentario.Scott M.
El cliente no dejó un comentario.Jeffrey N.
El cliente no dejó un comentario.JEFFREY W.
El cliente no dejó un comentario.Eugene G.
El cliente no dejó un comentario.CHARLES B.
Service isn't bad , but the location is a little confusing since it shares building with another business. We had to go through garage to get to actual U-Haul office and the office was filled with a maze of tires.MARVIN R.
More staff and open doorsRobin P.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Omar M.
El cliente no dejó un comentario.Jason A.
The only problem I had was the verification process with self checkout. They should have a way to get you all the way verified before telling you to find your truck. I was walking, so it was an inconvenience to me when they wanted my rental lease and I was already 30 minutes away from home. Other than that, the lady inside was very helpful. She is the person who got this rating a 5 star.REYNALYN D.
Worst experience I have had with Uhaul. First off, this location is primarily a tire repair shop, not a Uhaul rental center. And secondly, my reservation appointment was worthless. The person that services Uhaul customers also repairs tires and was very busy helping those customers. So, checking in online seemed like it would be the easiest. But it was not. I told the guy that I had a reservation and that I was finishing my verification online and that it was just going to take a couple of minutes. He didn't care. He had already made up his mind that I was unimportant, that I was going to have to wait because he had other customers ahead of me. He didn't listen to me at all. The disrespect was obvious as he kept talking over me and had he shut up and listend he would have heard me telling him again that I was checked in and all I needed was the key. I already had the code for the key he was supposed to issue. But he made me wait for almost an hour because he could. He took care of all the men while I sat and waited. When I told him again, an hour later, that I already had the code for the key he came up with more BS excuses and tried to make it seem like it was my fault he took long. He kept calling me baby and hun and some other dismissive, degrading, and disrespectful things. It took less than 60 seconds for him to give me the key. 60 whole seconds after he made me wait an hour!!! I will never use this location again. I'll just drive the extra mile somewhere else if I ever need to rent a van again. The van was dirty inside and out and it smelled like 1000 asses. I've always hated how black businesses operate especially when the person you have to deal with immediately disrespects women. This guy carried a gun that was visible on his right hip and makes me wonder if Uhaul vendors are permitted to openly carry?????Tori J.
Keep doing what u doing great customer service, kindness I will recommend y'all anytimeGWENDOLYN W.
I had specifically asked for an alternate full service location. My pick up location was changed at the last moment. I had no say in the change. The new location could not even provide the packing materials I had preordered. I ended up having to go to my preferred location for those items.MARK L.
El cliente no dejó un comentario.Herminia H.
- hard to find u haul person to ask questions when checking in and out - when we got the u haul (10 foot), we opened it to find a big puddle of water in the back of the vehicle. -there was random cardboard and debris left behind in the u haul - rain leaked into the back of the u haul when we drove home (this was not a long distance, we drove a total distance of less than 30 miles when renting the u haul) resulting water to leak onto our cardboard boxes full of our belongings -the water leaked into many cardboard boxes and damaged our belongingsJason L.
The entire environment is GHETTO!! Seems like you're going to get shot when going there! There are several ways to enter the building but the doors are LOCKED during business hours so you would have to walk all the way around and enter through the tire shop. When at the counter they aren't as attentive to youâ€"talking to other people and using foul language. Overall, GHETTO GHETTO GHETTOâ€"unless you are ghetto too, I suggest finding another location.THOMISCO E.
El cliente no dejó un comentario.Nikki T.
El cliente no dejó un comentario.Stuart C.
El cliente no dejó un comentario.ALI R.
El cliente no dejó un comentario.CAMRYN G.
I still haven't gotten a receipt I have no idea what I paid forESREN G.
El cliente no dejó un comentario.MOHAMMAD A.
El cliente no dejó un comentario.EI RU K.
Lost 1 hour because staff was not helpful. Horrible customer service. Very disappointed.Tejas P.
Clarify requirements for mobile pickup - had i known I needed contacts to be called as references, i would have given them advance notice instead of hoping my contacts were awake at my early pickup to take the call from U-haul.Kelly H.
The representative (Likita) at the Tire World location was rude, obnoxious and unhelpful. I would never return to this location. Jamie of U-Haul traffic control was profession, patient and compassionate toward my plight. I am very grateful for her assistance. Please thank her again on my behalf.Ralph H.
A little mess up at the beginning, but everything worked out well.RAYMOND S.
El cliente no dejó un comentario.Leroy G.
El cliente no dejó un comentario.D ANDRA C.
El cliente no dejó un comentario.Omeisha C.
my Dolly that i ordered was not in my truck, and the employees from the tire shop are a little aggressive but other than that it was a good experience. Especially Jennifer, she had fantastic customer service and deserves any bonus or raise available!mycah T.
El cliente no dejó un comentario.Christopher B.
El cliente no dejó un comentario.ISAAC MATHEW P.
I could not make the app upload photos when I dropped off the trailer. No problems with the customer service at either location just difficulty using the U Haul appDANIEL C.
El cliente no dejó un comentario.LILLIAN G.
El cliente no dejó un comentario.TARA A.
Uhaul made my move by far the worst, I was given one price for the entire move, then charged another once I got to the place. I was told to pick up at one location, but the app wasn't working, the customer service number took over 1 hour to answer and I had to drive another 30 minutes out to get the other truck since the one I was set to pick up ended up not having keys. I was given a $50 refund only to spend an additional $60 when I got the other truck, but I was told my price to the usuals of the truck was what I paid online.. I'm never using uhaul again.NORMAN G.
El cliente no dejó un comentario.Zenaida M.
Clean out the van.GEORGE A.
They have horrible customer service and they made an extra charge in my card.Jonathan Dewayne A.
El cliente no dejó un comentario.CHARLES C.
I reserved a cargo van to move some office equipment around town, When I got to this location I was told by the attendant that I couldn't get the van because apparently I needed a MAJOR CREDIT CARD! Major as a American Express she insisted. I ended up with a 10ft truck. It is a first time I heard such thing specially when I rented from U-haul before with my MAJOR CREDIT CARD VISA with 30K credit limit. Unbelievable!!! 1st time at this location and last! U-haul costumer service have been going down the drain lately.Jose G.
Great experience. And I made a friend. I owe a Dr PepperSTEPHAN ANTHONY K.
Nothing. Everything went well.ALFRED W.
The staff was customer service driven and made the experience pleasant. The truck was dirty inside.TAWANA F.
The service was terrible I had to wait so long for someone to help me and getting to the cashier was complicated I had to go through a tire place. They lied and said I drove way more miles then I possibly could have. And also charged me for gas when I gave it back to them with more than what they gave it to me with. This place is terrible.Ashley M.
El cliente no dejó un comentario.JOHN L.
How about the trucks battery isn't detached and dead when u rent it???Julian M.
What happened to me was not this locations fault. It was headquarters sorry fault. The ave me the wrong truckBONNETTA LAVERNE D.
The overall rental experience was poor. I wanted a 5'x10' trailer. After ordering online I received a phone call the next day that there was not one availavle within 30 miles. A 5'x8' was available within 5 miles. But, on the morning of the rental, that location called and I had to go approximately 15 mile to pick up the unit. And then return the unit that far when I was unloaded in the afternoon. When we returned the unit, the technician in the trie garage only verbally acknowledged that the unit was returned.MICHAEL C.
El cliente no dejó un comentario.Nestor A.
El cliente no dejó un comentario.EDWIN M.
El cliente no dejó un comentario.CLARENCE W.
The euipment was clean and run smoothly but was making lot of noise.YOGESH K.
efficient and professionalWANDA F.
El cliente no dejó un comentario.Kyumin H.
The charges for every thing exceeded and that's that I took the truck a whole day before and in the same gas amount as when I took it bad badAlba S.
Dirty. Had to enter through a working garage and storage areas no help in disconnecting or leaving the trailer. Not helpful for returning. no one wearing a mask. Didn't register the return for 3 days after the trailer had been returned and only after calling to inquire as to why.Kevin P.
El cliente no dejó un comentario.Monica A.
El cliente no dejó un comentario.Eric P.
The people at the location aren't helpful. The customer care number has a long waiting time around 15-20min. I took it from the 24/7 pick-up but still they have a pickup time beyond which you can't pickup the truck. This is so stupid, it completely defies the purpose of something being 24/7.Shreya G.
I was sent there to rent a van. Female said my M/C debt was not accepted to rent a van. She proceed to find a smaller truck. I had no idea she meant a 10 foot truck which I drove to my location I could not step up to close the huge pull down door so when I return, after removing my items from truck I returned to location. Told agent big mistake and to put me into I truck I could not handle was inexcusable on her part. She had no care other than to say â€œ tried to help youâ€. I'll seek litigation!'mMartha T.
El cliente no dejó un comentario.VENKATAKRISHNAN P.
El cliente no dejó un comentario.Fritzner A.
Shut the place downKELVIN G.
Good pacers did fast serviceALANDRIA F.
Very unprofessional the representative for uhaul was actually on a phone call using her Bluetooth and trying to assist me first she didn't have none of the extra equipment I needed then I was over charged there were 2 transactions on my account and neither one was what the actual bill was so never go there.Maurice H.
El cliente no dejó un comentario.Ronnie R.
Thanks for everythingEARL C.
El cliente no dejó un comentario.HELEN S.
El cliente no dejó un comentario.Thuy N.
Was awful experience. The only positive was the nice person on the phone.Zachary D.
El cliente no dejó un comentario.WISAM A.
Remove the Uhaul sign from the location where the trucks are not rented.keyoka B.
El cliente no dejó un comentario.DAVID A.
El cliente no dejó un comentario.Devin G.
El cliente no dejó un comentario.Chelsea T.
El cliente no dejó un comentario.Daniella M.
El cliente no dejó un comentario.JAMES F.
Terrible customer service. Unable to address my issues and concerns. Was charged for a erroneous fee and remain waiting for answers.John P.
El cliente no dejó un comentario.keena R.
El cliente no dejó un comentario.SHENG L.
Servicios adicionales en esta ubicación
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