i would suggest getting the GPS fixed for the location. the owner of the location was extremely helpful though. he came in on his day off to help us get our truckDONALDO B.
Customer Reviews for Timothy Paul Nelson
(Distribuidor de U-Haul del vecindario)
Hot Springs, AR 71913
Servicios en esta ubicación:
Horarios de la ubicación
- Lun.: 8:30 a. m. - 4:30 p. m.
- Mar.: cerrado
- Mié. - Sáb.: 8:30 a. m. - 4:30 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.LARRY B.
Service was great. Best location I have ever rented from.LAURA W.
El cliente no dejó un comentario.Tina D.
Very friendly & helpful!!!JENNIFER B.
El cliente no dejó un comentario.RHONDA G.
El cliente no dejó un comentario.BENJAMIN B.
Nothing Tim is very knowledgeable and just a good guy.DAVID V.
El cliente no dejó un comentario.KENNETH P.
Tim was wonderful. He was helpful and had the personality like I'd known him my whole life. I highly recommended his location for UHaul rentals.PHOEBE H.
Nice and professionalTONY P.
He was also very nice and helpful.AMANDA F.
The guy was completely unprofessional he didnt ask me anything he didnt have any other trucks on the lot at all and he didnt give me my cash deposit back. He claimed they were going to mail me a check but i just moved and didnt even know my new address so i had it mailed to my old one its likely i will never see that check... I asked him if i could just take it somewhere else and he said "well no where else is open and its 40 dollars for an extra day " i told him that wasnt going to work and he just didnt care. He didnt say a word he just looked at me for a minute and then started asking me for my information.. I never showed the guy my license i just told him i was who i was.. It was an uncomfortable experience overallDamien C.
El cliente no dejó un comentario.JOSEPH S.
El cliente no dejó un comentario.MITZI B.
El cliente no dejó un comentario.DEREK S.
El cliente no dejó un comentario.MICHAEL K.
Me.Nelson was prompt, professional, personable, he knew what he was doing and had great customer service skills!!!JOSEPH K.
The dirtiest U-Haul I've ever been to in my life it smell like smoke had dog hair everywhere cigarette butts everywhere it was disgustingRICHARD C.
El cliente no dejó un comentario.BRADLEY M.
El cliente no dejó un comentario.Thomas S.
very good service.richie B.
El cliente no dejó un comentario.John P.
El cliente no dejó un comentario.WHISPER B.
This location was well organized. Host was friendly. Good experience.roland N.
El cliente no dejó un comentario.MELVIN G.
Nothing, He was very explanatory and helpful.Brent S.
All was good.Cary M.
El cliente no dejó un comentario.Kimberly K.
El cliente no dejó un comentario.Ralph A.
El cliente no dejó un comentario.Linda R.
El cliente no dejó un comentario.Colman F.
El cliente no dejó un comentario.MICHAEL S.
I have rented U-Haul trucks many times over the past 30 years and without a doubt the best experience this time. Owner was extreemly nice and worked with me when I had to reschedule several times. If I need another U-Haul, I will certainly go back to the same place.GREGORY F.
El cliente no dejó un comentario.Gretchen M.
The representative was out sick. 6 days later, they still haven't checked the equipment in nor sent my deposit back. this is not professional nor does it comply with my contract rules. I have made 8 calls trying to complete this contract and still nothing. I called the main office and was promised a call from the area manager. hopefully this will be resolved TODAY Russell BristerAngelia M.
El cliente no dejó un comentario.Bradley B.
El cliente no dejó un comentario.selwyn P.
El cliente no dejó un comentario.CRYSTAL G.
I needed a pickup to tow a trailer. Two locations with pickups were closed by exception. This was the only facility with a pickup available. When I went to get the truck the owner told me that a hitch was stuck in the receiver. I thought I could get it out so I rented the truck and drove it 1/2 mile to my shop. I attempted to remove the hitch but was not able to. I returned the truck to the dealer with 1 mile on it. He charged me a days rental plus 1.5 gallons of gas when I literally drove 1 mile. Obviously he either sent it out less than fuel, read it incorrectly when I returned it, or pocketed $4.50 in unearned fuel money. I was a UHaul dealer for many years and never would have charged for defective equipment, much less for fuel to go 1 mile.Michael T.
Fast and eazyJAMES G.
El cliente no dejó un comentario.ERCIE A.
El cliente no dejó un comentario.BARBARA C.
El cliente no dejó un comentario.Barbara S.
To make sure we have all the equipment we need.Harold C.
The o my location that was so willing to do business. We went to 2 others and they weren't interested.Julie B.
El cliente no dejó un comentario.Machelle A.
Nothing the assistant at this location was very kind and helpful I would recommend this to anyone Thank You for your helpKerry B.
El cliente no dejó un comentario.Erica C.
El cliente no dejó un comentario.Jessica D.
Great service. Great people. I would never use anyone else but these guys.Margie C.
Mr. Nelson was ready when I arrived to pick up the truck. He finished paperwork in short order, explained what was needed and answered my questions. I was on my way. He was friendly and knew what he was doing. He also helped me the day before see about changing from a pickup location wrong for me to his....20 miles vs 2.5 miles. Experience was all good.Donald W.
El cliente no dejó un comentario.Angela H.
Tim is an extremely nice and professional man. He made it a stress free experience. He also has a really nice location. I was in and out in 15 minutes or so. I will use this location as my preferred u-haul location.Josh P.
Number one when I got the truck he said that it only had an eighth of a tank and that if I would put a fourth of a tank back in it he would give me a $10 discount but he did not I've rented trucks before at U-Haul there only 19.95 + 69 a miles I only kept the truck one hour it stunk so bad it made me sick. I have never seen anything that dirty or that filthy or smell like smoke so bad that it made me sick to my stomach. I'm allergic to smoke and I was wearing a mask and it still made me sick a gentleman named James unloaded the truck with my mattress bass I did not get the $10 discount even though I not only did I pay 19.95 for the truck for one hour because I couldn't stand it any longer.. I did stop and put gas in the truck to make it 1/4 of tank even though I only drove the truck 22 miles the gentleman with me confirm he pump the gas and he new how sick it made me I would have used the truck to went and shop for chair but I couldn't stand it I called Mr Nelson this morning he was very hateful didn't want to listen to me but that was okay I rented a truck from y'all out of the Sherwood office weekend before last. at least it was clean I haven't even looked at my receipt for it yet it was around $220 I have rented many U-Hauls over the years but this will be my last when I have to pay $35 for one hour and it made me sick. I've been in business I've been in big business I used to own my own trucking company. But when somebody charges anyone $35 can you drive a piece of crap that stunk so bad for one hour that's just someone who likes to steal. I just met this man James at unloaded my mattress at my apartment complex he'll tell you how bad it was and how I almost couldn't get it back there without throwing up I'm getting into my nice clean car. If U-Haul wants to make me happy they'll return my money and apologize for having to have anyone subject to drive in such a nasty truck Sirius the truck with the patient dumped it needs to be taken out of service it was beat up all over too. You are so lucky I did not have to go to the hospital as a man return to our apartment complex I couldn't even put the base together I was so sick I had to come upstairs take two blood pressure pills and some cholesterol medicine then I had to take a Xanax I was so sick at my stomach I thought I was going to have a heart attack. I'm sure glad the name of my company wasn't on the side of that truck. Some people have no shame when it comes to stealing from people. Plus with this Corona virus outbreak it may be the apocalypse anyway so good people would never treat people this way. I still paid the same for the truck if he hadn't been a shyster trying to get his truck back to a quarter of a level. Please let me know what your intentions are and the outcome of this thank you very much Beverly. I'm writing you this from the bed because I'm so sick I couldn't even get out of bed this morning! I'm so sad I went out of my way to find someone that can rent me a pickup truckBeverly T.
Nothing... from calling in the reservation... picking up the truck...to dropping off...one of the best moving experiences I ever had. And I've used U-haul at least ten times over 25 years. More like over a dozen. I'm thinking a Repeat Preferred Customer Discount or RPCD may be in order. Prob moving again in a year or so. Hint hint.Kenneth N.
Went out of their way to fix a problem. Above and beyond on customer service.Brad S.
The truck needed serious attention to its alignment and new windshield wipers.Phillip G.
El cliente no dejó un comentario.Gary L.
Tim was great, location was a bit too far for me. Truck was great, large bed, great on gas, very helpful.Joseph P.
A move made easy....if there is such a thing!Michel H.
Easy in and out. Had to do additional deposit because payment wouldn't authorize from my card and had to use cash.Michael C.
El cliente no dejó un comentario.BECKY H.
El cliente no dejó un comentario.JAMIE K.
Although this may not be one of those super large U-Haul dealerships with a ton of vehicles with the feeling of being lost among all the trucks and other customers (not really mattering as a customer), Tim makes up for a thousand times over. Tim made me feel at ease immediately, and he treated me has his most important customer. I highly recommend him for your truck rental needs, and already have my next rental in mind and will go back next week.Richard G.
We had two 26' trucks scheduled. One was canceled without any notification via phone, text or email requesting affirmation that the second order was not needed. The second was reduced to a 20' truck and again, this was informed one day prior to pick-up. The loss of the second truck caused us to incur charges upwards of $170 ($120 above uhaul costs) to find an alternative solution as a change of dates was not an option.gretchen T.
El cliente no dejó un comentario.Fred K.
El cliente no dejó un comentario.Lava K.
El cliente no dejó un comentario.Melanie C.
El cliente no dejó un comentario.Tommie C.
Perfect job, thanks!Trestin B.
El cliente no dejó un comentario.JOSEPH L.
Fast friendly service did everything he could to help us out real good peoplepaul K.
El cliente no dejó un comentario.Chris W.
The gentleman that helped us was wonderful!Barbara J.
Uhaul is always my choice..Timothy Nelson made sure I was good to go,thank you for all you do for your customers..Julie M.
Thank you! Tim met me on his day off! He is AWESOME!! Everyone needs to go to him! Thank you Tim for being soo nice & accommodating!Jessica W.
Everything was wonderful! Mr Nelson was very friendly and helped us rent a truck super fast.Ronnie W.
The guy screwed us on mileage. Didn't account for the mileage from dealer to apartment and then from new apartment to dropping it off. Led to a fee for going over the mileage. Big time scam.Parker O.
El cliente no dejó un comentario.Ken D.
El cliente no dejó un comentario.bill M.
El cliente no dejó un comentario.Gary D.
I went to the original location that I was told, when I arrived I was told to go to a different location because there weren't any my size trucks there.. That doesn't seem to professional to me,Ira H.
El cliente no dejó un comentario.Steve K.
El cliente no dejó un comentario.GREG W.
El cliente no dejó un comentario.Joseph C.
Tim was extremely accommodating. He was the only office I called that offered to find me a truck. His customer service was beyond excellent. He was very thurough and prompt. The truck was super clean.Melody T.
El cliente no dejó un comentario.Jerry K.
the billing is the only issue i had - still working through it.kathy C.
El cliente no dejó un comentario.Jeremy D.
El cliente no dejó un comentario.Fred H.
El cliente no dejó un comentario.benny W.
I have rented from Tim Nelson before and I will in the future he is great to work with when it comes to my rentals.Tom B.
I was very displeased with this location! I get there to pick up my uhaul and it's not there, which is out of his control, but he was just rude. I had also ordered a utility dolly and an appliance dolly. He told me he hadn't had any in over a month. He then suggested that I drive around to some of the other uhaul dealerships and see if they had any. THAT'S NOT MY JOB, THAT'S WHAT I PAID THE EXTRA FOR! I was very displeased with he attitude towards that situation. When I went to pick up the dollies from ANOTHER location, the owner of L&L Used Auto told me that Timothy should have come and picked them up for me or called him and he would have brought them to Timothy's lot. Timothy needs to be more aware of his orders for the day and brush up on his customer service.Amber B.
El cliente no dejó un comentario.Terri R.
El cliente no dejó un comentario.Donald Y.
El cliente no dejó un comentario.Clarence F.
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