The tires on the truck were very worn. It was snowing and we got stuck/slipped several timesLarry M.
Customer Reviews for Thruway Auto Clinic
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Been using U-haul for many years to transport our Christmas Toys (The Salvation Army Community & Family Services) from one location in the city to another. Great service! Great Staff! Thanks.Jane A.
El cliente no dejó un comentario.municipal enterp M.
Not impressed - was given a price of 103 and it became 192 when I returned. Feel ripped off and cheated.Tammy M.
Dolly was filthyTodd A.
El cliente no dejó un comentario.Nathan M.
El cliente no dejó un comentario.Brian M.
Friendly and knowledgeable staff. Easy to pick up and deliver the vehicle.Chris G.
Great service and friendly. I definitely will recommend to friends and family â˜ºï¸ Thanks for all your help.Nodonna G.
El cliente no dejó un comentario.HARVEY D N.
El cliente no dejó un comentario.Roy F.
Renting the moving truck was a HUGE hassle. When I booked the truck, I requested 24 hrs, 3pm-3pm. A week before pickup a rep called to tell me I had to return the truck at 8am the next morning. By this time, we had all our moving arrangements made and this change would not work for us. After an hour on the phone, the rep said she had resolved the issue and we could have the truck for the original time. When we went to pick up the truck, I confirmed the 24hrs. The worker was very unfriendly and explained nothing. He gave us the key and didn't even tell us which truck was for us. When we inspected the truck, the mileage was 200 miles off and the power steering was squealing. We told the worker and he said we actually had to return it 8am the next day. I Informed him of what the other rep had told me and that we would not be returning it until 3. He couldn't figure out how to change the millage so he recorded the actual amount and said he would figure it out. The mechanic put power steering liquid in the truck and said it would be fine. The truck was very dirty inside. Upon returning the truck, they had overcharged us by $400 due to the incorrect mileage that was not adjusted. The worker was very slow correcting this issue and very unfriendly. It took another hour to refund the amount and make the adjustments. Overall, renting this truck added an abundance of stress and time to our move which was already stressful enough. We will go with another moving company in the future due to this horrible experience.Stacy C.
El cliente no dejó un comentario.Greg P.
Awesome service keep up the great work thru waylucy T.
I rented the largest truck about a month ago and it was very clean however I just rented a truck a 15 footer and the truck inside was very dirty ,disgusting actually. I had to get a rag and wash the steering wheel. The centre console was like so dirty.However I do not want to be pinpointed but where you're asking I just wanted to express my experience. As well, I was charged $20 more than the bigger truck I had a month ago, not absolutely sure why as I only used both vehicles around town. Brian was excellent as he came in for me 9am on a Sunday. In the last month I used your services twice. This is the first month. With Covid-19 still a public concern I was not expecting such a messy interior.Picture yourself getting into a rent a car and the interior was rotten.dave H.
El cliente no dejó un comentario.Spencer L.