Customer Reviews for Thrifty Storage
(Distribuidor de U-Haul del vecindario)

137 comentarios

498 Tamiami Trl   Port Charlotte, FL 33953

(941) 235-0367

Location Hours

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb. - dom.: 9 a. m. - 12:30 p. m.

Services at this Location:

Contáctanos

(941) 235-0367

498 Tamiami Trl
Port Charlotte, FL 33953

Services at this Location:

Location Hours

  • Lun.- vie.: 9 a. m. - 4:30 p. m.
  • Sáb. - dom.: 9 a. m. - 12:30 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

ANTHONY M. 
Clasificación:
4.0

El cliente no dejó un comentario.

James D. 
Clasificación:
5.0

Please make sure the vehicle is clean before renting it out.

JAMES F. 
Clasificación:
5.0

Professional

John B. 
Clasificación:
1.0

Gas gauge was not functioning properly. Explained to the clerk that it was bouncing around and needed to be checked out. I only went a grand total of 12 miles and put in over two gallons of gas in. I was charged over $12 in additional fuel charges. This was after renting a same size unit at a specific location close to where we needed only to find out that they'd sent us to this dealer with no notice. I would not recommend using U-Haul period.

MICHAEL M. 
Clasificación:
5.0

Customer service was excellent and turnover time was great. All Covid practices were obtained and things went very smooth. Thank you Thrifty Storage!

Joe W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie S. 
Clasificación:
5.0

Nothing as far as I'm concerned. Maryann was delightful and very knowledgeable of her job. Most of all you had the vehicle that I wanted to rent after calling several U-Haul centers this location was the only one that had the 9-foot van.

LOUISE R. 
Clasificación:
5.0

Leasing staff was especially helpful. She made the process easy and helped me feel confident that Uhaul was the best company to use for our move.

Deborah J. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLENE N. 
Clasificación:
5.0

Everything was great

SHELLY A. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS JAMES D. 
Clasificación:
5.0

It would be nice if they offer their customers some help like movers.

Cassandra L. 
Clasificación:
5.0

I am VERY happy with the Whole experience!! Maryann was very helpful & kind.....this is my 1st time moving & it went Very smooth!! Thank you!!

Debroah C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARSHALL A. 
Clasificación:
5.0

The "return website" didn't work properly, which made the return process a little stressful, but it all worked out in the end. Perhaps U-Haul needs a dedicated app instead of just a website but, all in all, everything worked out. Janet and her assistant manager at the Tamiami Trail location were wonderful, and everything ended up working out according to the original plan. Thank you for making this a great experience.

HELAINE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHELLE B. 
Clasificación:
5.0

Janet is amazing. A great manager. You should seriously consider her for area trainer ... Or any other opportunities you may have. Mark Taylor (941) 623-5670

MARK T. 
Clasificación:
5.0

Maryann went over and above to help us get what we needed! Can't thank her enough. The 2nd excellent experience at this location. Unfortunately i don't recall the other lady's name.

Sean C. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZBIGNIEW S. 
Clasificación:
4.0

Check out process was quite lengthy for just wanting a 6x12 trailer.

Kenny S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert T. 
Clasificación:
2.0

We had a 9:15 appointment Saturday and arrived at 9 a.m. Doors were locked and another customer was already waiting. By 9:25 there were four customers waiting. FINALLY, at 9:30 a young lady opens the door says sorry it's a little late and begins to serve the first customer. We got our truck with computer work completed at 10:10, an hour after our appointment time.

susan C. 
Clasificación:
5.0

The young lady that was at this location was wonderful. I couldn't find a 10ftt uhaul in my area so i called this location. she had the truck but didn't have the auto transport. she arranged to have the auto transport at her location making the whole process easy. Thanks for everything,

MICHAEL M. 
Clasificación:
3.0

No additional comments.

Kurt Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUSTIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
5.0

Janet helped me a d she was awesome!!

brittney S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin F. 
Clasificación:
5.0

Maryann at the front office was the simply the best. She was very helpful and professional. She made my rental experience very pleasant. I highly recommend this store and customer service. Wilson

Wilson A. 
Clasificación:
5.0

The agent at time of pick up was very professional and handled my contract very well. The agent at the time of return was also very professional and helpful

Michael F. 
Clasificación:
3.0

The inside of the cab smelled so bad that we had to drive with the windows open.

Linda V. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHIE D. 
Clasificación:
5.0

Quick in and out. Equipment rode well no issues at all.

Kevin D. 
Clasificación:
5.0

El cliente no dejó un comentario.

nicholas N. 
Clasificación:
4.0

I was not made aware that I was being charged a $70 fee for insurance. If you are insured by State Farm then your insurance will cover a Uhaul rental truck. However, I didn't notice it until after I left with the truck. Once you leave the premises you are stuck with paying the insurance fee.

RONALD C. 
Clasificación:
5.0

Maryann was amazing! She was so helpful as I had not rented a truck many times before. She truly made t a pleasurable experience and I appreciated her kindness and amazing service!

Catherine F. 
Clasificación:
5.0

Personal amable

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

I would highly recommend this location they are know open on Sundays till 12:30 the managers are great Very helpful My equipment is always clean the office as well organized and clean the facility is very clean I love coming to thrifty Mini storage to see Janet and Marianne's faces they are always very nice and helpful very nice selection of merchandise as well it's a one stop shop for me

janet S. 
Clasificación:
5.0

Very clean. Easy drop off at front of building.

Alan C. 
Clasificación:
3.0

Dropped off with phone when business was closed so hard to rate them.

Jason D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT M. 
Clasificación:
5.0

Prompt and courteous

Terry H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
3.0

The first location I found online to drop off the trailer was not accepting drop offs due to construction. That should have been stated on their website.

laural B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phuong D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Barbara G. 
Clasificación:
4.0

El cliente no dejó un comentario.

colleen B. 
Clasificación:
3.0

The lady in the office was overwhelmed by three customers at the same time but got me checked out but couldn't produce a receipt.

Michael K. 
Clasificación:
4.0

El cliente no dejó un comentario.

RONALD Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

laura S. 
Clasificación:
5.0

My needs were all met and I rented a storage unit there as well. Extremely convenient.

PETER V. 
Clasificación:
3.0

Representative made us feel we were bothering her day. She was not rude but surely not friendly.

James M. 
Clasificación:
5.0

Hire 100 Janet's to manage your U-Haul locations. Janet answered our questions, knew the products and was absolutely great to work with

Heather T. 
Clasificación:
5.0

Fire the Punta Gorda UHaul supervisor...

CHRISTOPHER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

WEST W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hector M. 
Clasificación:
5.0

The experience was great and the lady at the reception was phenomenal!

Miangel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

jean S. 
Clasificación:
4.0

Good customer service

Renee F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
1.0

I arrived to pick up my truck and they were moving out of the building and had to find another truck!

Martin S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph W. 
Clasificación:
5.0

Really nice and friendly personnel.

Richard M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Patricia N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shushane D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
1.0

I rented a truck at 4:00 pm. It was raining so I left the truck at the facility until 11:00 am the next am. When I went to get truck, I noticed major damage to the left front bumper. I pointed this out to the office and was told to wait at least 1/2 or longer. I was never told I would not be blamed for the damage which I didn't do. The odometer was the same as when I signed for the truck. One of the office personnel was not nice to me and complained about her computer not working. I will never rent from that office again. I would have utilized my usual office location but they were not renting vehicles during quarantine. I will still use uHaul.

SYLVIA S. 
Clasificación:
5.0

Include some kind of ramp in cases when needed.

Ken W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rick C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christina H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Nancy M. 
Clasificación:
3.0

N/C

GONZALO T. 
Clasificación:
1.0

Price was not at all that was quoted. Girl on phone exsplained drop off procedure on phone and wasn't what was exsplained as. This transaction really made me feel as if the company was nickel and dimeing us. Will never use this company for service again!!

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

DREW P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Etheline R. 
Clasificación:
4.0

Truck could have been swept out better. Also, I put 5 gallons of gas to fill the truck after only going 17 miles. Last user did not fill the tank or sweep the cargo area. I had to do both at my own expense.

Stephen C. 
Clasificación:
4.0

check in on line

DREW P. 
Clasificación:
5.0

Not much. Everything was great!

Richard B. 
Clasificación:
1.0

Ive never had to schedule a drop off renting a uhaul before. That is usually set up at pick up. I called uhaul and they gave me a location and when I got there, they said they couldnt take it and had to go to another locatiom. I told them Im leaving the truck there one way or another. The lady at the desk then asked me to put the uhaul away and to back it in tightly between two trucks. I parked it in forward not to risk hitting one of the other trucks. Ive never seen anything like this at a uhaul location before.

Erik B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawn K. 
Clasificación:
5.0

The two ladies that manage the office are very professional, efficient, cordial and helpful. Thank you U-haul and your good people!

JP F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald I. 
Clasificación:
4.0

I could not ask for a more unique person than Mary Ann. Very nice & could tell a dedicated person....This nice lady is 68 yrs. old & was there by herself to hook up trailers & dolly's! Just so happens the only dolly left was an accident waiting to happen, the rackets were totally seized up w/rust as was the main ball hitch! Together, Mary Ann & Myself got my car loaded 2 hrs later! The Woman is a Saint! I made this reservation right after Thanksgiving on Pan American Blvd in North Port!!!!! Was texted 2 HOURS before P/U time that my equipment was not there! NEVER AGAIN U HAUL NEVER!!!!! Norman Palmer

Norman P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauren M. 
Clasificación:
5.0

El cliente no dejó un comentario.

dalbert A. 
Clasificación:
5.0

Janet was very professional and kind. She explained everything this was by far the best

xiomara S. 
Clasificación:
5.0

Janet was very nice. I like the on line check-in it made it easy

David D. 
Clasificación:
2.0

There won't be a next time at this location

aaron P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

Clone the lady that took care of us!! Best service EVER!!

Vicki G. 
No se han enviado comentarios para esta ubicación.

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