Customer Reviews for Thornton Self Storage
(U-Haul Neighborhood Dealer)

1,884 comentarios

3685 E 121st Ave   Thornton, CO 80241
(@ Colorado Blvd)

(303) 293-2622

Horarios de la ubicación

  • Lun. - sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: 8:30 a. m. - 1 p. m.

Servicios en esta ubicación:

Contáctanos

(303) 293-2622

3685 E 121st Ave
Thornton, CO 80241
(@ Colorado Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 8:30 a. m. - 5 p. m.
  • Dom.: 8:30 a. m. - 1 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristy M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tara T. 
Clasificación:
5.0

Excellent customer service. Very friendly.

Mary Jo B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAUL C. 
Clasificación:
5.0

Great customer service and answered all my questions

Zach C. 
Clasificación:
4.0

Make sure the customer has the pin for the gate if he comes after hours.

Michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
5.0

Always good service

Jordan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathew M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Byron M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan M. 
Clasificación:
5.0

Everything was great! Worked out perfect.👌 Thanks!

STEPHEN E C. 
Clasificación:
5.0

Everybody at uhaul were awesome, it is very stressful when you make an out of state move and they made this so easy.

Jeff D. 
Clasificación:
4.0

El cliente no dejó un comentario.

william T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

Everyone was so helpful getting us set up on the truck and trailer.

Jeff D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony R. 
Clasificación:
5.0

There was something very off with the steering of the uhaul and anytime we went above 40 there was a chance the front wheels would chatter and feel like they were bouncing. We thought on several occasions that we must have a flat tire or the wheel was about to come off… Would be nice to know that the equipment was safe and well maintained. The price and amount of time needed though, were good and we were able to transport everything that we needed to.

James H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Elizabeth H. 
Clasificación:
4.0

Improve instructions on where to park/leave the vehicle

Jacob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elijah T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia Z. 
Clasificación:
5.0

The ramp mechanism had a broken weld and gave us a very difficult time. Please fix.

RUSSELL F. 
Clasificación:
5.0

800 reservation line person should explain up front that location with rental vehicle might be some distance further than the one you initially sought.

TIMOTHY N. 
Clasificación:
1.0

El cliente no dejó un comentario.

Danielle D. 
Clasificación:
5.0

Easy and quick. They even helped me make sure the trailer lights we're working before I left.

MICHAEL H. 
Clasificación:
4.0

Please refund me one day rental fees as I paid for two days but only used one day

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

They were so helpful when I needed a truck last minute. I will always be coming back here whenever I need a truck!

JOHN N. 
Clasificación:
5.0

Loved the movers & the ability to arrange movers through UHaul. Our movers deserve a 10++! They were organized, efficient, extremely hard working. However the list of uhaul online instruction online was very difficult for elderly people. The mgr at storage facility was very nice to do our paperwork.

Attila S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVATORE P. 
Clasificación:
2.0

Requested Pick Up at another location. U-Haul Website listed requested location. When we arrived we were notified of other location, several miles away. This altered our plans and schedule significantly. Pick Up and Return were in a high traffic area, which extended our already stressful moving day. Suggest modifying website to state actual vs requested pick up site.

Andrew M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
4.0

El cliente no dejó un comentario.

James P. 
Clasificación:
1.0

I would recommend using Uhaul. They suggested local movers who stole our money and didn't show up for the move.

John C. 
Clasificación:
5.0

Awesome

Nathann P. 
Clasificación:
5.0

5 stars 🌟🌟🌟🌟🌟

Alexis S. 
Clasificación:
5.0

Friendly Service Staff was knowledgeable and helpful will be using again for sure Thanks for a great experience!!

Danny V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bruce D. 
Clasificación:
5.0

El cliente no dejó un comentario.

William A. 
Clasificación:
2.0

About customer care try to do something I came to pick truck on Friday 12th August around 5pm the lady who was front desk had very bad altitude ,

samuel K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edythe H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen T. 
Clasificación:
1.0

Provide an equipment in working condition. The tire were a safety hazard and an incident occurred on the road. Unacceptable.

Herve B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raul M. 
Clasificación:
5.0

Staff courteous and prompt

Roome P. 
Clasificación:
5.0

The shop was a bit cluttered but the staff was extremely nice.

Adam M. 
Clasificación:
5.0

Good service and helpful

Herman R. 
Clasificación:
1.0

They charged me 24 dollars for 4 gallons of gas, and I delivered it with the same amount that I received it. Apparently this is what they always do in Uhaul! I will try not to use your service again. And I will never recommend it to anyone.

Francisco D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
1.0

Was overcharged. They tacked on charges.

Randy B. 
Clasificación:
5.0

Nothing!

Mike N. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEDAR P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dhanya G. 
Clasificación:
4.0

Nothing! Very smooth rental!!

Jeff B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CAMERON S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kelsey J. 
Clasificación:
3.0

The early reservation process is bullshit and calling in the problem is the worst experience of my entire life I still haven't been contacted for a “callback” from my request 12 hours ago to help me resolve the issues I WILL NOT BE RECOMMENDING TO ANYONE!

Venessa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arnold C. 
Clasificación:
5.0

The app took 45 minutes of messing around to work. I was so happy to return the truck to a real human and not deal with the wretched UHaul app again.

Chris G. 
Clasificación:
5.0

My initial rental was at another location called Lulu's but once I got there they said they didn't have a truck for me to rent. I had to drive an additional 10 miles to this location for a truck. Wasn't too happy about that.

keith D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jada F. 
Clasificación:
5.0

The staff at this location were extremely helpful and made the experience a very smooth one more than any other Uhaul location we've worked with!

Jennifer S. 
Clasificación:
1.0

Changes pick up location without proper notification, new location cost me per mile for the rental with no compensation. Charged a fuel charge with no explanation.

Jeremy G. 
Clasificación:
5.0

I absolutely Love how his particular UHAUL for several reasons. I have been there customer for over 12 years and would not get moving equipment anywhere else. 1) friendly staff ( I love them all) 2) never get overcharge for mileage 3) clean equipment ALWAYS 4) on time with a delivery of equipment 5) they have storage facilities on ground as well wich makes very convenient. Just follow the rules and don't try to take advantage of them and anyone will be golden.

HELEN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristi C. 
Clasificación:
4.0

great service and quick.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marilyn T. 
Clasificación:
5.0

None, fast and easy.

Leslie G. 
Clasificación:
4.0

the double charge for mileage and gas.

debra S. 
Clasificación:
5.0

In and out very quickly. Crew there were helpful and friendly

Tim S. 
Clasificación:
4.0

I was under the impression I'd be paying for the time that I reserved the truck and would be able to go whenever I'd like, even though I'd indicated a pickup time. So I had to call support to have the reservation moved for me to get the rental. More so my fault above anything else. But all the staff I dealt with were kind and helped me get all the answers that I needed. I did the mobile option both for pickup and drop off. Very easy process.

Ana C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandon Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

James M. 
Clasificación:
5.0

Everything was great!

STEPHEN E C. 
Clasificación:
5.0

Great experience, they were a lot of help

Jon J. 
Clasificación:
5.0

Everybody was extremely friendly and helpful No improvements I could suggest

Nadja B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Charlie V. 
Clasificación:
1.0

Made a reservation for 830 tonight got there and I was supposed to do it all from my phone and it didn't work sat on hold for a half an hour and just hung up and rescheduled

Sueanne N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SONDRA S. 
Clasificación:
5.0

Jordan was so amazing. He went above and beyond to help and was so professional  I had called earlier and spoken with him and was able to still be so directly when I returned the truck I will definitely go to this location in the future because of the amazing customer service

julie S. 
Clasificación:
2.0

Communication about where to park truck for drop off. Also actually check the customer out I had to ask for them to check the truck and milage so I could know the total and have a receipt before leaving. Not good customer service

Elena G. 
Clasificación:
5.0

They went above and beyond in their efforts to insure a safe and pleasant transaction.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman D. 
Clasificación:
5.0

Great place to rent uhaul, Great customer service and they have everything.

Carl W. 
Clasificación:
5.0

Very good customer service

Michelle O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve S. 
No se han enviado comentarios para esta ubicación.

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