Customer Reviews for The Trading Post
(U-Haul Neighborhood Dealer)

204 reviews

2205 Hope Mills Rd   Fayetteville, NC 28304

(910) 425-4424

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(910) 425-4424

2205 Hope Mills Rd
Fayetteville, NC 28304

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 10 am - 1 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Egged customer service clear instructions as to what the contract includes the accurate dates, i was almost accused of theft due to me thinking my dates were changed.

brittany S. 
Rating:
4.0

The only thing I can say is yes your truck decks are lower than the rest BUT if you have a short ramp than it deletes the lower deck, wish the ramp was a little longer so it wasn't a little steep loading and unloading other than that everything was ok

williams F. 
Rating:
5.0

I was not pleased with the overall experience!! I was switched 2 times because my original reservation was changed by you. The proprietor at the location I rented from stated that this is an ongoing incident because your company is making money by sending renters to further locations to rack up mileage usage. I will not be using your company anymore!

lemuel W. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Keep her with inventory!!

david G. 
Rating:
3.0

We ordeeed a dolly and there was no dolly. The truck has not been cleaned.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH P. 
Rating:
5.0

Customer did not leave a comment.

Swain A. 
Rating:
5.0

Customer did not leave a comment.

Swain A. 
Rating:
4.0

The UHaul truck I rented on 9/25/2021 did not start. It sat at the location all day. I called in for help to get the truck started or replacement and after 50 mins on hold I hung up. Along with calling I did an online request for help and it was almost an hour before I was contacted. seem like forever. I have rented a U-Haul several times this month but this has been a horrible experience. I am thankful I never pulled the truck from the location.

FRANCINE A. 
Rating:
1.0

Online check in did not work so I waited for the shop to open. She opened up an hour late so I waited for 2 hours to pick up the truck which should have been a 15-20 min process at max.

kasey R. 
Rating:
4.0

Customer did not leave a comment.

Robin E. 
Rating:
3.0

Staff member barely talked to me and made it seem like I was an inconvenience.

Larry S. 
Rating:
1.0

Customer did not leave a comment.

Omica L. 
Rating:
5.0

Customer did not leave a comment.

LaToya T. 
Rating:
5.0

Clean out cobwebs, spiders and dirt from inside

Barbara C. 
Rating:
4.0

The rep was nice professional and accommodating

Jetran R. 
Rating:
3.0

Truck still had debris in the back of it from the previous renter, gate was open when I drove off with the unit. There were no moving blankets in the bag in the back and the hand dolly had no security seal, just glad I didn't get charged for them. Took photos of condition of rear inside once I got home to document the condition so I wouldn't be charged for the missing blankets or the missing security seal on the hand truck.

STEPHEN G. 
Rating:
5.0

Good

delgado S. 
Rating:
5.0

N/A

parrick allen N. 
Rating:
3.0

Customer did not leave a comment.

estherita D. 
Rating:
5.0

Customer did not leave a comment.

david P. 
Rating:
4.0

Patty was friendly and professional. Thank you Patty.

karen J. 
Rating:
3.0

Customer did not leave a comment.

Susan W. 
Rating:
4.0

Customer did not leave a comment.

kevin S. 
Rating:
3.0

Customer did not leave a comment.

kane C. 
Rating:
1.0

The business establishment is disgusting & very unprofessional & rude!!!! They also tried to charge my credit card over what my fees are because I received a notification from my credit card company that they denied their 1st transaction!! Then they ran the final fee of $42 & some change that was approved!!! I will be calling them & asking what they tried to place on my card but I don't appreciate them trying to add anymore charges than what I purchased. I have rented from UHaul several years & NEVER had any suspicious fees added until now!! This business establishment is bit to be trusted & if I wasn't in the jam I was in, I would have walked out as soon as I walked in!!! This isn't a good look on such a well known company as UHaul cause I will never use them again or recommend them!!! Im EXTREMELY DISSATISFIED & ANGRY

Marcus O. 
Rating:
3.0

Customer service was awesome and they know what they were doing.

Andrew M. 
Rating:
1.0

This is the worst U-Haul location I have ever been too The lady is terrible to customers and the confederate flag on the wall did not make it better I did not think U-Haul stood behind a place as bad as this

Rodgers D. 
Rating:
1.0

Customer did not leave a comment.

Milana T. 
Rating:
2.0

This location has poor customer service. I would not recommend this location to anyone.

Briana C. 
Rating:
4.0

Customer did not leave a comment.

John B. 
Rating:
3.0

We dropped off truck land put key in drop box

Mary K. 
Rating:
5.0

Customer did not leave a comment.

Darrion D. 
Rating:
3.0

did after hours drop off

David A. 
Rating:
3.0

Customer did not leave a comment.

PAMELA M. 
Rating:
3.0

Customer did not leave a comment.

laura D. 
Rating:
4.0

Customer did not leave a comment.

MILDRED C. 
Rating:
1.0

The store claimed to open at 9 and I had a 10 reservation, they didn't open until 10:15. When the store runner arrived, she made no apology for making us wait when we were in a rush. Thank God we didn't have an earlier appointment, this was unacceptable

Kyi O. 
Rating:
4.0

Customer did not leave a comment.

Saori R. 
Rating:
3.0

Customer did not leave a comment.

Valerie C. 
Rating:
5.0

The mobile app rental was really easy and fast!! Loved it!

Angel G. 
Rating:
5.0

Customer did not leave a comment.

Angela Z. 
Rating:
1.0

Horrible experience

ROMEO F. 
Rating:
5.0

Customer did not leave a comment.

bret W. 
Rating:
4.0

Customer did not leave a comment.

Kat C. 
Rating:
4.0

N/a

Starlet G. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Very courteous and flexible. Thank you.

Khanh H. 
Rating:
2.0

I was quoted a package including 109 miles and any additional miles over that I would be charged $0.40 per mile. So please tell me why my invoice states that I was 1. Charged for the 240 miles when I should have only been charged for the additional 131 miles. 2. I was a higher rate ($0.69) than I agreed to. 3. I was charged $79.24 instead of the $52.40 for additional mileage.

VIRGINIA L. 
Rating:
3.0

Very tight (crowded) place

Susan K. 
Rating:
1.0

The costumer service was the worst experience I've ever have, I have to wait 45 minutes to pick up my truck. Horrible service over all, the lady at the counter wasn't polite at all! Took so much time to get everything done

Wilson M. 
Rating:
3.0

Operator didn't show up until well after 9:30 . Made we run a little behind schedule.

Thomas D. 
Rating:
4.0

Customer did not leave a comment.

pedro S. 
Rating:
1.0

Everything about this location seemed shady. The location wasn't good, parking was bad, the interior of the building was cramped and filled with gambling machines. The staff was rude both in person and on the phone. Equipment we put down on our rental wasn't available and the staff made it sound like it was our fault that's what we requested. The truck was dirty on the inside of the cargo area. The staff also tried to charge us for fuel that was not in the truck when we picked it up. We made sure to put the same amount of fuel back in the truck as it was when we were issued the truck. Will never rent from this location again nor will we recommend it to anyone.

Jill Nathan P. 
Rating:
5.0

Lady was real nice and helpful.

JASMINE A. 
Rating:
5.0

Customer did not leave a comment.

Takevin M. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
3.0

The wait was extreme, over an hour, not sure why it took so long, maybe something wrong with the system. An hour wait is way to long.

Greg L. 
Rating:
5.0

My experience was wonderful. The staff was very pleasant

Tyshica S. 
Rating:
4.0

Customer did not leave a comment.

Ian M. 
Rating:
5.0

It would have been super cool if the twin axle trailer that I rented had a jack. I acknowledge that the presence of a jack increases the risk of damage to equipment from drivers neglecting to fully stow the jack before moving the trailer. Totally worth it to me. It is wholly impractical to disconnect the loaded trailer from the tow vehicle as the trailer is currently configured. The Trading Post lady was great.

Eric W. 
Rating:
4.0

This is a small, family owned business, but the people were friendly, and for what I needed to do - drop off a trailer - it was more than adequate. They accepted the equipment and printed me out a receipt. Easy drop off.

Carmine A. 
Rating:
5.0

Customer did not leave a comment.

Dok C. 
Rating:
3.0

Customer did not leave a comment.

Margo M. 
Rating:
4.0

Make the customer aware they are not renting by the day but by the segment. I did not know I was set to the 6 hours I approximated it would take. Thought I had a 24 hour period. Guess I should have read the fine print if there was any. The location and vehicle were great but I went past my 6 hour approximatatiin and was charged twice. And with insurance and pads it got costly.

Albert H. 
Rating:
5.0

Customer did not leave a comment.

mostafa S. 
Rating:
4.0

Truck wasn't swept out when rented. Also, this wasn't the location I reserved and it was changed without notifying me. Caused me to use more miles than I budgeted. Lady lowered mikeage to .69 per mile but it still ended up over budget. The attitude of the scheduling lady was disgusting and her attitude is the primary reason we wont ever again choose Uhaul.

Mildred D. 
Rating:
4.0

They did not have the one I was trying to get via online, but they had a covered trailer and that suited my needs fine. The employees were fast, polite, and helpful. A rarity these days.

George P. 
Rating:
5.0

Customer did not leave a comment.

Melvin J. 
Rating:
5.0

I requested a different location, 2346 Gillespie st Fayetteville nc, a month in advance. I guess that's not enough time for them to make arrangements. Poor customer service, poorly run location.

Luther F. 
Rating:
4.0

Customer did not leave a comment.

Yajaira A. 
Rating:
3.0

Be available for customers appointment time...

Joe S. 
Rating:
5.0

Nice customer service only thing i wasn't happy wit was there was a big red streak of dye on back of truck so when it got wet from the rain it started to go everywhere and i had to clean it up wit a rag and the truck was dirty outside and inside was a mess from the previous renters

Charlena S. 
Rating:
3.0

Customer did not leave a comment.

Patrice H. 
Rating:
5.0

Customer did not leave a comment.

Marilyn R. 
Rating:
4.0

We wanted a 17' truck. I reserved a 17' truck. I specifically chose this location because the website said a 17' truck was available. When we got there, there was only a 15' truck. The location was very nice, and the people were great, but I was disappointed that the truck I needed wasn't available after searching for that specific length.

Jonathan K. 
Rating:
4.0

Customer did not leave a comment.

Jenny F. 
Rating:
5.0

Customer did not leave a comment.

Constance C. 
Rating:
5.0

Customer did not leave a comment.

stevie H. 
Rating:
4.0

Customer did not leave a comment.

TERESA C. 
Rating:
1.0

Let people know ahead of time that you reserved a pick up of 7.00 am and come to find out they do not open till 9.00am . They changed my pick up 1 day before . It took me 1 hr to call customer service and then to find out to download a app to keys left under seat , Then another 15 minutes taking pictures in the cold

mario M. 
Rating:
5.0

Customer did not leave a comment.

Paola A. 
Rating:
1.0

Better Customer Service! The lady was rude, and disrespectful! Will never use this location again!

YOLANDA J. 
Rating:
3.0

Customer did not leave a comment.

SHELIA ANN G. 
Rating:
5.0

Thanks for the great service!

everett G. 
Rating:
5.0

Customer did not leave a comment.

adem B. 
Rating:
1.0

Customer did not leave a comment.

Megan N. 
Rating:
3.0

Customer did not leave a comment.

Samuel J. 
Rating:
3.0

Very helpful

MIA W. 
Rating:
1.0

This is a pet store. Smells so bad of pee. But my overall bad experience was with the Gillisipie st. Location . No Equipement and the only good caring person was Elizabeth. Very good person.

JOHN R. 
Rating:
3.0

We were suppose to be able to pick up @U-Haul Moving and storage of Fayetteville at coliseum. I was called on by an employee of that location on Friday evening and told my equipment was on the lot and ready for me to pick up on Saturday. Then on Saturday we were called before we checked out of our hotel and told we would have to go to a location called the Trading Post to pick up the equipment. The trading post closed at 1pm on Saturday, I tried to get someone from the Colliseum location to go pick up the equipment for me and they would not. I called Patti at the Trading Post and she agreeded to wait for us, she didn't have to but she did. I asked both the employee from the Colliseum location and Patti at the trading post how we were to go about getting the $50 credit because our equipment was not where it was suppose to be for our pick up and they both said that when I turn it in I would get that credit. When I turned it in the woman tried to say I was late and when we got that sorted out she said she credited the $50 back to my account, but I have checked my Discover card every day and its not on there. Now I can find no one at UHaul who is willing to help me and willing to stand by their gurantee

Samuel G. 
Rating:
5.0

Customer did not leave a comment.

Tammy A. 
Rating:
4.0

Customer did not leave a comment.

JOYCE L. 
Rating:
1.0

The truck did not have a dolly in it. When i opened the door to go in i was 2 dogs and 1 of them jumped on me on my bad leg, and the place stincked.

joyce L. 
Rating:
5.0

Customer did not leave a comment.

Lori J. 
Rating:
3.0

Turn-in location was closed when I arrived. No issues turning in trailer. Plenty of space to drop off trailer.

Princido T. 
Rating:
4.0

Customer did not leave a comment.

james M. 
Rating:
3.0

Business was closed when I dropped it off.

CARL M. 
Rating:
3.0

Door to trailer was very hard to open, floor was dirty and tire had a leak had to have it changed after packing the trailer.

Christopher P. 
No reviews have been submitted for this location.

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