I was redirected to this location after the original location I was set to use failed to supply my rental truck. I was irritated as I had to drive further away and it wasn't convenient for us. I also had to rearrange my plans for what I needed the truck for. We ended up missing our turn into the location twice, because I didnt know it was the place with the metal art (Uhaul just gave me the address). I couldnt find a human, didnt know where the key was. My internet wasn't working well when I got there, and the location was closed. I really didnt want to call Uhaul and sit on hold for another 20 mins, so I took a chance and called the number listed on Google. To my surprise, someone actually answered the phone! I was quite frustrated with how things were going and my phone screen freezing on the Uhaul app. CICI to the rescue! She was my saving grace! She checked me in on her end, and my phone finally started working. She went above and beyond helping me when she really didnt have to!! I appreciate her so much! The truck we rented was brand new! Only 280 miles on it, and super clean and pretty! We picked up and dropped off within a few hours. Cici Saved my crumbling Uhaul experience! She was so sweet and kind. Thank you, Cici!!
Justina S
Customer Reviews for The Sun Valley Metal Art Warehouse
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Location didn’t have moving blankets.
Peter GThe original pick up location in Sun City West (Surprise) did not provide me with the trailer that I had booked and therefore had to travel 40 miles to a location that had what I wanted. I booked the trailer weeks in advance. Not happy with UHaul at all.
KENNETH LNot a whole lot of interaction, just a wave from the door of the building ,my son disconnected the car hauler we never spoke.. The location is convenient to our home.
CELIA CI was way over charged $288.00 for 5 hours that is fucked up, highway robbery
JOSE GExtraordinario servicio al cliente
ELODIA VVery nice lady that runs the business…..quick and efficient
David CProvide newer trucks at this location. The service was great but did not have the equipment I requested. That should have been in the truck when I picked it up.
Brian HTrailer had a lot of rock and dirt left in it. Person running the business didn't say or I think know that much about how everything worked with the rental
Rich CThe trailer had debris left in it for last person. And I had to air up one of the tires it only had 15 psi.
Michael CWhen I picked up the truck the gas tank was empty and the two rear tires were low on air. I had to drive ten miles out of my way to get gas and I had to put air in the back two tires three days in a row. I received a text message that the original site for my pick up was being changed to another location which was in the middle of no where.
STEVEN Plocated near I-10 with wide open space, very easy to get in and out. The pickup and drop off process is super easy
ChongYu ZNothing to add.
gary BThe unattended checkout process is too long and the return process is too long. I didn't like that the prices are jacked up at the end of the month.
ROBERT KExcellent customer service and very friendly. improvement, having more selections on trailers.
mario hHorrible place to drop off. Drop off at night, pitch black! Had ti walk everywhere just to find key box. Location is nowhere, so bad internet connection. Took me over 30 minutes to finish return online. Worst experience ever returning!
ERIC VThey did not fix my reservation after the lady on Watson screwed it up. They promised me the same rate and over charged and she delayed me and cancelled my reservation.
Leona BThis location is in the middle of no where, way out of our way and we had to find someone at a house next door that turned out to be a kid, who called her mom who said just leave it. No person to talk to, No paperwork nothing to show we dropped it off.
Sheri RCici is very helpful and represents U-Haul very well!
William BThis is our 2nd or 3rd time dropping off at this location. Cici is so accommodating, friendly and helpful. After driving over 1,800 miles it's a relief to have someone like Cici help you end the journey! I recommend this location‼️
William BGreat fast friendly service
Trevor SNothing, so Happy to have the center so close to Tartesso.
Hilda YVery pleasant and helpful.
Kathy TThe young lady was helpful and polite!
Gilbert SCece and her mother Maria were great. Very smooth Uhaul experience. I highly recommend this location to anyone looking to move in or out of the Buckeye AZ area.
Juan CCece was great! Very helpful. She said my name which is great customer service name recognition. I'd go back and rent from her! A++ Bill 312-241-6933
Bill BFriendly service and was easy process. Will definitely continue to go to this location for my rentals.
Cesar PVery easy process, in and out in no time. needed to rent very last minute, and had no problem.
Dario VFriendly and fast service !
Mirella MAlways my trusted location.
Richard EKind and efficient
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