Customer Reviews for The Storage Vault
(U-Haul Neighborhood Dealer)

239 reviews

3641 NW Evangeline Trwy   Carencro, LA 70520

(337) 520-0633

Office Hours

  • Monday:
    10 am - 12:30 pm / 1 pm - 4 pm
  • Tuesday:
    9 am - 12:30 pm / 1 pm - 4 pm
  • Wednesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Thursday - Friday:
    9 am - 12:30 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed

Services at this Location:

Contact Us

(337) 520-0633

3641 NW Evangeline Trwy
Carencro, LA 70520

Services at this Location:

Office Hours

  • Monday:
    10 am - 12:30 pm / 1 pm - 4 pm
  • Tuesday:
    9 am - 12:30 pm / 1 pm - 4 pm
  • Wednesday:
    9 am - 12:30 pm / 1:30 pm - 4 pm
  • Thursday - Friday:
    9 am - 12:30 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed
Special Operating Hours
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • 4/1/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This U-Haul location is the best I've rented from. I rented without a reservation. Manager was very pleasant and professional. Documents were reviewed and everything was in order. Equipment was as clean as new. I was in and out and save time by using this location. I would definitely recommend renting from this U-Haul location. Service is excellent.

Willie Ramsey 
Rating:
5.0

Customer did not leave a comment.

Keith Davenport 
Rating:
5.0

Customer did not leave a comment.

Michel Jackson 
Rating:
5.0

Customer did not leave a comment.

Brett Brinkman 
Rating:
5.0

Extremely helpful and gave us many options

Molly Stelly 
Rating:
3.0

Service department needs either better knowledge or training to determine what is considered acceptable and safe for the customers safety and well being of the equipment. I was twice given a trailer not fit to use especially for a long highway drive. First trailer had has gash and and chunk of rubber cut out of side wall. Second trailer had a tire down to the wear indicator but had 3 new tires on the rest of it. Was told if I had an issue I could call roadside assistance.

CHRISTOPHER CHAPRON 
Rating:
5.0

Customer did not leave a comment.

NICK TRAHAN 
Rating:
5.0

The app was very difficult to work with. It took a half hour to check out the truck. And was almost impossible to check back in.

Chere Ledoux 
Rating:
3.0

Could be more friendly.

Kevin Pope 
Rating:
5.0

Customer did not leave a comment.

Suzanne Gligorevic 
Rating:
4.0

Customer did not leave a comment.

Kacey Thomas 
Rating:
4.0

Customer did not leave a comment.

Nicholas Caldarera 
Rating:
5.0

Customer did not leave a comment.

Todd Pierce 
Rating:
5.0

Customer did not leave a comment.

Kris Andersen 
Rating:
5.0

Customer did not leave a comment.

Grecia Vega 
Rating:
3.0

be a little more concern about helping the customer get a u-haul mistake corrected

Lawrence gardiner 
Rating:
5.0

Customer did not leave a comment.

William Benezech Jr. 
Rating:
5.0

Just keep doing what you’re doing. Thanks

Alvin Allen 
Rating:
5.0

Customer did not leave a comment.

Larry Coutee II 
Rating:
5.0

Customer did not leave a comment.

Latricia Moore 
Rating:
3.0

Have someone available for assistance

kimberly leger 
Rating:
3.0

Customer did not leave a comment.

John Blankinship 
Rating:
5.0

I used the storage vault for over a year. It was always clean and felt very safe. We were notified of any problems or changes quickly. I would use them again.

Julie Wilkes  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Hailee LaGrange 
Rating:
5.0

Customer did not leave a comment.

Shendricka Bell 
Rating:
3.0

Customer did not leave a comment.

Wazir Mohamed 
Rating:
3.0

Customer did not leave a comment.

Robin Frierdich 
Rating:
5.0

Drop off. Facilities were not open

joe johnston 
Rating:
3.0

I would like to be compensated for the 45 minute wait for the app to approve and let me pick up the keys. I had a crew on the clock during this time. The after hours pick up was a hassle. Also I was charged for mileage that 8 did not go. And the app required me to add $15 protection before I could get to the next step I am not at all happy with this

Catherine Boutte 
Rating:
2.0

There was no one available to assist me. I had to do everything on line with no assistance

kimberly leger 
Rating:
5.0

Customer did not leave a comment.

Jeffery Glass  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Diana Morgan 
Rating:
4.0

Customer did not leave a comment.

Kenny Savoie 
Rating:
5.0

Customer did not leave a comment.

Torey Lacombe 
Rating:
4.0

I dropped off this truck after business hours. But it did have plenty of space to park the truck.

KARISSA GUILLORY 
Rating:
5.0

Customer did not leave a comment.

LORRAINE DOMINICK 
Rating:
3.0

Return app failed, but customer service was available to assist.

Bryan S Broussard 
Rating:
5.0

Friendly staff that were able to meet all my needs

Tammy Mccoy 
Rating:
5.0

The Vault was easy to pickup and drop off.

Matthew Castille 
Rating:
4.0

Super friendly staff. Conducted business with them over the phone. Very helpful.

Kurk Dugas 
Rating:
4.0

Customer did not leave a comment.

Anastacia Griffin 
Rating:
5.0

Customer did not leave a comment.

Fred Fabre 
Rating:
5.0

First off, the employee was great. The transaction was smooth and the equipment was well-maintained. I appreciate your good business.

Derrick Martin 
Rating:
5.0

Customer did not leave a comment.

Byron Lance Reed  |  Overall Experience 
Rating:
4.0

When I tried to pick up my truck & drop it off through my phone, it kept saying i was at wrong location & I wasn't. I kept getting kicked off & had to start over several times from step 1. I don't know if your system needs updated or what but it took me a long time to get my truck & drop off which was very inconvenient. Other than that, the service was great

Tammy Robertson 
Rating:
3.0

Customer did not leave a comment.

CHRISTINA ANGELLE 
Rating:
4.0

Customer did not leave a comment.

Randy Richard 
Rating:
5.0

Truck was clean and comfy

Tim Devonshire 
Rating:
5.0

Customer did not leave a comment.

April Malveaux 
Rating:
5.0

Everything good

Austin Mccullum 
Rating:
2.0

Have the interior of the truck clean, I found food in a container and a pistachio bag that said August/22 .

Reva Abraham 
Rating:
1.0

Terrible experience. My reservation was canceled and I had to call and spent 35 minutes on the phone to get things figured out. I will never rent from you all again.

KEVIN RAINEY 
Rating:
5.0

Customer did not leave a comment.

Brittany Turner 
Rating:
3.0

She misquoted mileage and i had to pay extra money i did not have

Gayla Harrington 
Rating:
5.0

perfect truck perfect location perfect price just be sure to let the next customer know that a 26 foot truck doesn't have 26 foot of floor space inside the truck - the small over cab section counts towards the 26 foot rental. The actual floor space is only 23 feet. This could have caused a major dilemna because I was picking up a putt putt golf course and thought I was getting 26 feet of actual floor space.

Paul Dowdle 
Rating:
2.0

The process for picking up a truck after hours sucks. I sat there in the dark for an hour using 2 different phones plus has to call for instructions when it didn't work properly plus has to have my mom waiting there to make sure I could leave with the truck. It was very frustrating

KEVIN NELAMS 
Rating:
5.0

Excellent service and she thoroughly examined all equipment for our safety as well as all liability involved! Extremely professional and I’ll never rent from any other location again!

Robin Arsement 
Rating:
3.0

Friendlier customer service. Was asked to stand in the lobby an speak upon returning equipment. Wasn't very welcoming at all actually. Not sure if it's for precautions or what but yeah..

Anastacia Griffin 
Rating:
4.0

Customer did not leave a comment.

james beaubouef 
Rating:
5.0

Customer did not leave a comment.

Brooke Walker  |  Overall Experience 
Rating:
5.0

Dejan was great to work with.

Lynett Wellmeier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shane Moore 
Rating:
5.0

Customer did not leave a comment.

Yvette Cormier  |  Overall Experience 
Rating:
5.0

Mr. Larry was very fast and helpful. If you’re looking for a uhaul, do not hesitate to go there.

Chamane First 
Rating:
5.0

Customer did not leave a comment.

Carmon George 
Rating:
5.0

Very professional, helpful, and knowledgeable.

Ronald Czajkowski 
Rating:
5.0

Customer did not leave a comment.

RAUL SANTAMARIA-JUAREZ 
Rating:
1.0

For one your Agents steal from customers* services is Bias nd Unprofessional at some sites.

stephanie wheeler 
Rating:
5.0

Very clean and nice facility. The only complaint is that the restrooms need to be kept unlocked at all times.

Tonya Carriere  |  Overall Experience 
Rating:
5.0

Great place to store all your things!!

Florence Guidry  |  Overall Experience 
Rating:
2.0

The lady at this location was rude and treated my dad and I as if our color would rub off on her if she came too close. She should not be in customer service if she cannot interact with ALL customers equally and respectfully. I’ll continue to use UHAUL for my needs but NEVER again at this location!

Billy Washington 
Rating:
2.0

Customer did not leave a comment.

Gabriel Mire 
Rating:
5.0

Very friendly and helpful and the location was super clean!

Julie Benoit  |  Overall Experience 
Rating:
5.0

We were completely satisfied with our stay there for the past 10 months. We felt safe when we went there and knew our belongings were safe as well.

Valerie Guidry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shari Ellis 
Rating:
5.0

Customer did not leave a comment.

Shane Trahan 
Rating:
5.0

Customer did not leave a comment.

Diana Morgan 
Rating:
5.0

Fast friendly service

Davy Desoto 
Rating:
5.0

Excellent service Thanks

Larry Pratt  |  Overall Experience 
Rating:
2.0

Covid precautions had place shut down. Waited for 10 minutes then left and called and said I had returned it.

Paul braus 
Rating:
2.0

Maintain equipment better. Rachet on car dolly did not work well. Rusty.

Charles Jean 
Rating:
3.0

Customer did not leave a comment.

Greg Case 
Rating:
5.0

Ms Deja, the manager, is the best and extremely helpful. The move out went very smoothly.

VICTORIA HOVER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LANTZ 
Rating:
5.0

Customer did not leave a comment.

KENNETH LAIL 
Rating:
5.0

Customer did not leave a comment.

Damian Runkle 
Rating:
1.0

Better customer service and service your equipment ard your equipment was s***ty

Lawrence Welborn 
Rating:
5.0

The staff was great. Extremely helpful. But when my help for inside they said it was very dirty. Not sales fault. But yes I would use again.

Russell Roseberry 
Rating:
3.0

Rude worker. Talked to us like we were supposed to know all about her protocols. Had pre paid and followed instructions in the emails prior to arrival.

Kenneth Menard 
Rating:
5.0

We LOVE Deja and all the help and use of the Storage Vault for all the years we have stored our magazines there!

CORI PHELPS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS KNIGHT 
Rating:
5.0

Customer did not leave a comment.

Geraldine Guidry 
Rating:
5.0

Customer did not leave a comment.

DENISE ORTIZ 
Rating:
4.0

N/A

Anna Pitre 
Rating:
4.0

Customer did not leave a comment.

RICHARD OGLESBY 
Rating:
5.0

When I made the reservation, only two drop off locations were available on line for selection. Both were way across town, but there was a uhaul location right by my house that wasn’t available to select. As I came into town, I called several locations in an effort to change the drop off location. Whenever I was able to reach a live person, which was rare, they would try to connect me to a person who could make the change but automated system kept hanging up on me after about five minutes. I d that multiple times. After about two hours, I finally got hold of someone who made the change for me. In summary. 1. Make all drop off locations viewable and selectable on line at time reservation is made. 2. Fix your automated phone system, have enough personnel to answer it, and get them to actually answer it. Thanks

Brandon Wilbanks 
Rating:
5.0

Customer did not leave a comment.

Quentin Moore 
Rating:
5.0

Customer did not leave a comment.

DENIS SIMON 
Rating:
4.0

Customer did not leave a comment.

DENIECE JOHNSON 
Rating:
5.0

I would recommend. Very convenient. Had to issues. Thanks again

Deniece Johnson  |  Overall Experience 
Rating:
5.0

I had peace of mind knowing my valuables were in good hands. Miss Deja was also very pleasant. She has a calm sweet personality and she helped whenever need. I would choose this storage again for all my moving needs.

Brandy Moore   |  Overall Experience 
Rating:
5.0

The whole process was very easy to do.

Valerie Guidry 
Rating:
5.0

I used this facility for almost 10 years and never had an issue. The staff was always exceptional (Daysha rocks!) and the facility was convenient to get in and out of during open hours and after hours in the most secure way possible. I am a woman and went by myself on several occasions even after hours and never felt uneasy because of there security measures. It was a pleasure doing business with them and I will certainly use them again if I have any storage needs.

DONNA BOQUET  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUSSELL ROSEBERRY 
Rating:
4.0

.

Geuseppe Tarantino 
Rating:
5.0

Customer did not leave a comment.

RYAN SORLIE 
Rating:
3.0

The location was conveniently located but closed when I dropped off the truck. Parking lot was clean. Drop off procedure was easy.

Deborah Landry 
Rating:
5.0

Customer did not leave a comment.

Robert Fee 
Rating:
5.0

Customer did not leave a comment.

MIGUEL BRICENO 
Rating:
5.0

Customer did not leave a comment.

CATHRYN CASTILLE 
Rating:
5.0

Customer did not leave a comment.

Daniel luketRomero 
Rating:
5.0

Customer did not leave a comment.

JOHN MCCLANAHAN 
Rating:
5.0

Customer did not leave a comment.

DONNA BRANDT 
Rating:
5.0

Customer did not leave a comment.

JOSEPH BRYANT 
Rating:
5.0

Customer did not leave a comment.

Christopher Hankins 
Rating:
5.0

Large parking area with easy access. Easy and convenient dropbox.

CLIFFORD DUGAS 
Rating:
5.0

Customer did not leave a comment.

KAREN MANUEL-SPARKS  |  Overall Experience 
Rating:
5.0

I was very happy with everyone. I would go back

JUDY PARAY  |  Overall Experience 
Rating:
5.0

Used this facility for 12 years and always clean, well kept and staff always available and friendly. Only reason for leaving is we moved out of state. Plus it has a loading dock. Best prices

JACK LEEZY  |  Overall Experience 
Rating:
1.0

The Storage Vault did not have my reservation and did not have a unit available. I called this site and 2 people could not find my reservation. I went to another storage facility.

Privacy Request  |  First Impressions 
Rating:
3.0

Leslie was very helpful and made getting the unit very easy. I am happy with the convenience of the unit given to me.

Privacy Request  |  First Impressions 
Rating:
5.0

Very nice staff who works well with your specific requests

Privacy Request  |  First Impressions 
Rating:
3.0

Great customer service. They have a very clean facility. Safe and secure.

Privacy Request  |  First Impressions 
Rating:
4.0

The price is right, no dumpsters anywhere which would be a plus only 2 rolling carts for the whole place, not issue yet, just found it odd. otherwise, all is good.

Privacy Request  |  First Impressions 
No reviews have been submitted for this location.

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