Absolutely nothing. The website was easy to use. When I picked up my U-Haul, the staff was knowledgeable and in fact, helped me avoid a mistake, and I upsized on the spot.
Paul H
Customer Reviews for The Storage Vault
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service
Benjamin GThis U-Haul location is the best I've rented from. I rented without a reservation. Manager was very pleasant and professional. Documents were reviewed and everything was in order. Equipment was as clean as new. I was in and out and save time by using this location. I would definitely recommend renting from this U-Haul location. Service is excellent.
Willie RExtremely helpful and gave us many options
Molly SService department needs either better knowledge or training to determine what is considered acceptable and safe for the customers safety and well being of the equipment. I was twice given a trailer not fit to use especially for a long highway drive. First trailer had has gash and and chunk of rubber cut out of side wall. Second trailer had a tire down to the wear indicator but had 3 new tires on the rest of it. Was told if I had an issue I could call roadside assistance.
CHRISTOPHER CThe app was very difficult to work with. It took a half hour to check out the truck. And was almost impossible to check back in.
Chere LCould be more friendly.
Kevin Pbe a little more concern about helping the customer get a u-haul mistake corrected
Lawrence gJust keep doing what you’re doing. Thanks
Alvin AHave someone available for assistance
kimberly lI used the storage vault for over a year. It was always clean and felt very safe. We were notified of any problems or changes quickly. I would use them again.
Julie W | Overall ExperienceDrop off. Facilities were not open
joe jI would like to be compensated for the 45 minute wait for the app to approve and let me pick up the keys. I had a crew on the clock during this time. The after hours pick up was a hassle. Also I was charged for mileage that 8 did not go. And the app required me to add $15 protection before I could get to the next step I am not at all happy with this
Catherine BThere was no one available to assist me. I had to do everything on line with no assistance
kimberly lI dropped off this truck after business hours. But it did have plenty of space to park the truck.
KARISSA GReturn app failed, but customer service was available to assist.
Bryan SFriendly staff that were able to meet all my needs
Tammy MThe Vault was easy to pickup and drop off.
Matthew CSuper friendly staff. Conducted business with them over the phone. Very helpful.
Kurk DFirst off, the employee was great. The transaction was smooth and the equipment was well-maintained. I appreciate your good business.
Derrick MWhen I tried to pick up my truck & drop it off through my phone, it kept saying i was at wrong location & I wasn't. I kept getting kicked off & had to start over several times from step 1. I don't know if your system needs updated or what but it took me a long time to get my truck & drop off which was very inconvenient. Other than that, the service was great
Tammy RTruck was clean and comfy
Tim DEverything good
Austin MHave the interior of the truck clean, I found food in a container and a pistachio bag that said August/22 .
Reva ATerrible experience. My reservation was canceled and I had to call and spent 35 minutes on the phone to get things figured out. I will never rent from you all again.
KEVIN RShe misquoted mileage and i had to pay extra money i did not have
Gayla Hperfect truck perfect location perfect price just be sure to let the next customer know that a 26 foot truck doesn't have 26 foot of floor space inside the truck - the small over cab section counts towards the 26 foot rental. The actual floor space is only 23 feet. This could have caused a major dilemna because I was picking up a putt putt golf course and thought I was getting 26 feet of actual floor space.
Paul DThe process for picking up a truck after hours sucks. I sat there in the dark for an hour using 2 different phones plus has to call for instructions when it didn't work properly plus has to have my mom waiting there to make sure I could leave with the truck. It was very frustrating
KEVIN NExcellent service and she thoroughly examined all equipment for our safety as well as all liability involved! Extremely professional and I’ll never rent from any other location again!
Robin AFriendlier customer service. Was asked to stand in the lobby an speak upon returning equipment. Wasn't very welcoming at all actually. Not sure if it's for precautions or what but yeah..
Anastacia GDejan was great to work with.
Lynett W | Overall ExperienceMr. Larry was very fast and helpful. If you’re looking for a uhaul, do not hesitate to go there.
Chamane FVery professional, helpful, and knowledgeable.
Ronald CFor one your Agents steal from customers* services is Bias nd Unprofessional at some sites.
stephanie wVery clean and nice facility. The only complaint is that the restrooms need to be kept unlocked at all times.
Tonya C | Overall ExperienceGreat place to store all your things!!
Florence G | Overall ExperienceThe lady at this location was rude and treated my dad and I as if our color would rub off on her if she came too close. She should not be in customer service if she cannot interact with ALL customers equally and respectfully. I’ll continue to use UHAUL for my needs but NEVER again at this location!
Billy WVery friendly and helpful and the location was super clean!
Julie B | Overall ExperienceWe were completely satisfied with our stay there for the past 10 months. We felt safe when we went there and knew our belongings were safe as well.
Valerie G | Overall ExperienceFast friendly service
Davy DExcellent service Thanks
Larry P | Overall ExperienceCovid precautions had place shut down. Waited for 10 minutes then left and called and said I had returned it.
Paul bMaintain equipment better. Rachet on car dolly did not work well. Rusty.
Charles JMs Deja, the manager, is the best and extremely helpful. The move out went very smoothly.
VICTORIA H | Overall ExperienceBetter customer service and service your equipment ard your equipment was s***ty
Lawrence WThe staff was great. Extremely helpful. But when my help for inside they said it was very dirty. Not sales fault. But yes I would use again.
Russell RRude worker. Talked to us like we were supposed to know all about her protocols. Had pre paid and followed instructions in the emails prior to arrival.
Kenneth MWe LOVE Deja and all the help and use of the Storage Vault for all the years we have stored our magazines there!
CORI P | Overall ExperienceN/A
Anna PWhen I made the reservation, only two drop off locations were available on line for selection. Both were way across town, but there was a uhaul location right by my house that wasn’t available to select. As I came into town, I called several locations in an effort to change the drop off location. Whenever I was able to reach a live person, which was rare, they would try to connect me to a person who could make the change but automated system kept hanging up on me after about five minutes. I d that multiple times. After about two hours, I finally got hold of someone who made the change for me. In summary. 1. Make all drop off locations viewable and selectable on line at time reservation is made. 2. Fix your automated phone system, have enough personnel to answer it, and get them to actually answer it. Thanks
Brandon WI would recommend. Very convenient. Had to issues. Thanks again
Deniece J | Overall ExperienceI had peace of mind knowing my valuables were in good hands. Miss Deja was also very pleasant. She has a calm sweet personality and she helped whenever need. I would choose this storage again for all my moving needs.
Brandy M | Overall ExperienceThe whole process was very easy to do.
Valerie GI used this facility for almost 10 years and never had an issue. The staff was always exceptional (Daysha rocks!) and the facility was convenient to get in and out of during open hours and after hours in the most secure way possible. I am a woman and went by myself on several occasions even after hours and never felt uneasy because of there security measures. It was a pleasure doing business with them and I will certainly use them again if I have any storage needs.
DONNA B | Overall Experience.
Geuseppe TThe location was conveniently located but closed when I dropped off the truck. Parking lot was clean. Drop off procedure was easy.
Deborah LI was very happy with everyone. I would go back
JUDY P | Overall ExperienceUsed this facility for 12 years and always clean, well kept and staff always available and friendly. Only reason for leaving is we moved out of state. Plus it has a loading dock. Best prices
JACK L | Overall ExperienceThe Storage Vault did not have my reservation and did not have a unit available. I called this site and 2 people could not find my reservation. I went to another storage facility.
Privacy R | First ImpressionsLeslie was very helpful and made getting the unit very easy. I am happy with the convenience of the unit given to me.
Privacy R | First ImpressionsVery nice staff who works well with your specific requests
Privacy R | First ImpressionsGreat customer service. They have a very clean facility. Safe and secure.
Privacy R | First ImpressionsThe price is right, no dumpsters anywhere which would be a plus only 2 rolling carts for the whole place, not issue yet, just found it odd. otherwise, all is good.
Privacy R | First Impressions