When I made the reservation, only two drop off locations were available on line for selection. Both were way across town, but there was a uhaul location right by my house that wasn't available to select. As I came into town, I called several locations in an effort to change the drop off location. Whenever I was able to reach a live person, which was rare, they would try to connect me to a person who could make the change but automated system kept hanging up on me after about five minutes. I d that multiple times. After about two hours, I finally got hold of someone who made the change for me. In summary. 1. Make all drop off locations viewable and selectable on line at time reservation is made. 2. Fix your automated phone system, have enough personnel to answer it, and get them to actually answer it. GraciasBrandon W.
Customer Reviews for The Storage Vault
(Distribuidor de U-Haul del vecindario)
Carencro, LA 70520
Servicios en esta ubicación:
Horarios de la ubicación
10 a. m. - 12:30 p. m. / 1 p. m. - 4 p. m.
9 a. m. - 12:30 p. m. / 1 p. m. - 4 p. m.
9 a. m. - 12:30 p. m. / 1:30 p. m. - 4 p. m.
- Jueves y viernes:
9 a. m. - 12:30 p. m. / 1 p. m. - 4 p. m.
- Sábado - domingo:
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Quentin M.
El cliente no dejó un comentario.DENIS S.
El cliente no dejó un comentario.DENIECE J.
I would recommend. Very convenient. Had to issues. Thanks againDeniece J. | Overall Experience
I had peace of mind knowing my valuables were in good hands. Miss Deja was also very pleasant. She has a calm sweet personality and she helped whenever need. I would choose this storage again for all my moving needs.Brandy M. | Overall Experience
The whole process was very easy to do.Valerie G.
I used this facility for almost 10 years and never had an issue. The staff was always exceptional (Daysha rocks!) and the facility was convenient to get in and out of during open hours and after hours in the most secure way possible. I am a woman and went by myself on several occasions even after hours and never felt uneasy because of there security measures. It was a pleasure doing business with them and I will certainly use them again if I have any storage needs.DONNA B. | Overall Experience
El cliente no dejó un comentario.RUSSELL R.
El cliente no dejó un comentario.RYAN S.
The location was conveniently located but closed when I dropped off the truck. Parking lot was clean. Drop off procedure was easy.Deborah L.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.MIGUEL B.
El cliente no dejó un comentario.CATHRYN C.
El cliente no dejó un comentario.Daniel L.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.DONNA B.
El cliente no dejó un comentario.JOSEPH B.
El cliente no dejó un comentario.Christopher H.
Large parking area with easy access. Easy and convenient dropbox.CLIFFORD D.
El cliente no dejó un comentario.JOHN M.
El cliente no dejó un comentario.Harriet F.
Everything went great and the woman running the place was very nice.JEFFREY L.
El cliente no dejó un comentario.DANA B.
Attendant was very rude. Zero personality and very unfriendly. Took forever for her to finalize everything.JOHN C.
El cliente no dejó un comentario.KAREN M. | Overall Experience
More Friendly greeting and make the customer feel that they are the most important subject at the time.NEAL O.
The only thing , if a vehicle says no smoking it should be no smoking!!!!! Had a Smoky smell.Kim L.
El cliente no dejó un comentario.Nelson D.
No U-Haul representatives were there as it was a Sunday. The return App was very helpful and an easy process.Christopher W.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.LESTER D.
El cliente no dejó un comentario.SORAYDA C.
The mobile app did not work for me at all. There was previous damage to the truck that wasn't noticed by the worker giving the keys to the truck.Devin G.
Returned after hours. U-haul sign-in and return on line were very helpful.CURTIS D.
manual dropRaymond G.
El cliente no dejó un comentario.BRADLEY B.
El cliente no dejó un comentario.Stephanie J.
Not a welcoming person and she refused to accept my uhaul gift certificate. Will not go back here.GARY L.
El cliente no dejó un comentario.Russell L.
El cliente no dejó un comentario.Tom E.
El cliente no dejó un comentario.ROBERT B.
El cliente no dejó un comentario.SANDRA W.
El cliente no dejó un comentario.JENNIFER C.
El cliente no dejó un comentario.Wayne T.
Rented this truck due to a bedroom set I needed picked up due to rain I wasn't able to use my trailer however the truck had a leak somewhere and my furniture still got wet. Would appreciate a creditRebecca T.
El cliente no dejó un comentario.David B.
I did not get the location near me. I did not get a serviced vehicle. It did not have enough gas to get me to my location.brian P.
The receptionist was RUDE not friendly at allColeman M.
El cliente no dejó un comentario.Desmond C.
Fast and friendly, great experience, will absolutely rent here again!Ryan S.
El cliente no dejó un comentario.Russell R.
El cliente no dejó un comentario.Brenda R.
Truck needs cup holdersShaun G.
El cliente no dejó un comentario.Kylie R.
Keep up with the maintenance on the trucks .The one I drove sounded like the transmission was going badLisa J.
El cliente no dejó un comentario.Matthew K.
Location closed due to impending storm, but after-hours was easy.MARLA D.
Trailer was clean and well maintained. The staff was very helpful and made for a quick and easy pickup and return. Will rent froM again!Craig O.
El cliente no dejó un comentario.Sharaven P.
The mobile check in was odd but the overall experience was great and simple after calling customer service to walk us threw the steps Worked perfect for the time that we needed and with the situation with the virus So all was a great experience Thank you u-haulWade S.
Personnel should be friendly. This lady didn't want to take the u-haul at this location. This job requires a person that will get up, not just sit down all day. People want their refund and she have them waiting until she gets ready to do her job.angela P.
El cliente no dejó un comentario.TREASURE ANN B.
El cliente no dejó un comentario.Nathaniel B.
Teach your workers how to have more respect to customers an not give them what they want to give but give what we want since we're payin for it an plus that fat ass white woman that works there needs to have more respect for people an she got flees in her office An she's very fuckin rude to people her attitude is filthy an she the big white woman/man I don't but she gave me a rusty ass trailerTyrone A.
El cliente no dejó un comentario.julie M.
El cliente no dejó un comentario.Hannah F.
El cliente no dejó un comentario.ricky H.
For pick up and drop off I had several issues with the app. I was unable to go during store hours which is why I chose Uhaul because of the app and 24/7 option. With full service, the app would disconnect, delete data, not enable editing, and be unclear whether data (i.e. photos and information) was saved correctly or at all. For lock instructions it stated to return lock behind trash can in front of store, however, walking the entire opened property, there was no dumpster/trash so the lock remained with the vehicle to the drop off location.Ronny O.
Keep doing the same thing service was goodLisa J.
El cliente no dejó un comentario.Phillip B.
El cliente no dejó un comentario.Chastity J.
Try have mobile app available for android users. And also the time it takes to finally get on the road after your pick up time is ridiculous. My pick-up was at 8 am- finally drove off the lot at 9:30am.????Kleint K.
This lady is very professional, she took care of my return immediately and thanked me for doing business with your company.Joseph N.
The place was closed but I did speak with a man on the phone is was very helpful and very professional. The truck was dirty when I picked it up. Had chips and stuff on the seats but overall okay. I cannot fault the storage place as it was not their fault it was the person who last used the truck.Brandy M.
El cliente no dejó un comentario.RANDY R.
El cliente no dejó un comentario.David A.
The representative was extremely friendly and helpful.Kaydra E.
El cliente no dejó un comentario.Corey M.
I did contact this location about stuff left inside of trailer and dirt we had to clean. She told me to throw it away or bring it to her to throw out. I wasn't pleased with that response to say the least.Angela B.
The lady except in the U-Haul was very nice and she understood my frustrations about the air condition not working. She told me exactly what to do to file a complaint. She said there was nothing they could do at their office to give me any kind of refund on the truck for the air conditioner not working. She did check out the truck from top to bottom there was no damage on it and she did check out the air conditioner and it was not working!if U-Haul does not take care of this issue and give me some sort of credit for having to drive in 96-degree weather plus humidity I will never rent from U-Haul again!Monica D.
El cliente no dejó un comentario.Robert P.
El cliente no dejó un comentario.Adrian T.
Very goodstacy Y.
It was not her fault. I was sent to pick up a truck at 3700 ambassador Caffery store and made reservation then had to drive to carencro when I am moving from Eunice to br. Had to put air in truck tire when gauge prompting as soon as I picked up truck and tire was low but lady states it was okay it would be fine. Could not turn air conditioner off but was broken or missingNoel P.
Very friendly and helpfulRosalyn B.
El cliente no dejó un comentario.Brenda W.
El cliente no dejó un comentario.keith B.
El cliente no dejó un comentario.Joshua J.
Worker didn't cross or twist chains during install onto vehicle which later led to dragging chains that broke during the trip.Tom B.
Daisha the office manager is rude and makes you feel like you are wasting her time. The day I received my uhaul confirmation text to call and confirm I was told " well we dont confirm till the afternoon. Now this was around 10 am. After another uhaul location confirming my reservation she called within 10 mins to confirm my reservation. She needs to be trained on customer service. As a training manager in the retail industry I would not allow the way she interacts with customers in any of my stores. No wonder they were only location with available trucksJohn T.
They did not confirm my return earlier, so I was called about the truck return .Keith L.
El cliente no dejó un comentario.Beverly B.
I would recommend that the agent walk around the vehicle with the customer, or advise the customer to do so, and then report back any scratches, etc, on the vehicle. There was a significant crack in the windshield that neither I nor the agent at the pickup office made a note of. The Drop Off Agent had to call the Pickup Agent to confirm we were not responsible for that crack. A few emails were sent to me clearing this up. This back and forth communication could have been avoided for everyone if a physical review had been completed. Gracias -Gayle G.
Put my dolly i paid for in my truck Talk to your clients respectfully and not rude Maintain there brakesjoshua F.
Drop off was smooth and easy, even though I dropped it at a different location than I indicated initially.Austin P.
El cliente no dejó un comentario.Christopher W.
El cliente no dejó un comentario.Andrea B.
El cliente no dejó un comentario.Clyde B.
El cliente no dejó un comentario.Kevin L.
Very personable, complete and quick.Steven B.