Customer Reviews for The Storage Spot
(U-Haul Neighborhood Dealer)

183 reviews

2514 S 5600 W   West Valley City, UT 84120

(801) 204-9198

Office Hours

  • Monday - Saturday:
    9:30 am - 2 pm / 3 pm - 5 pm
  • Sunday:
    Closed

Services at this Location:

Contact Us

(801) 204-9198

2514 S 5600 W
West Valley City, UT 84120

Services at this Location:

Office Hours

  • Monday - Saturday:
    9:30 am - 2 pm / 3 pm - 5 pm
  • Sunday:
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent staff interaction. Quick service. Really nice equipment storage/pickup area. Nice parking. Note to customers: Arrive from the north, heading south, when returning trucks and trailers. (You can't turn left into this location from 5600...and u-turns in that area are tough.)

Matt Graham 
Rating:
3.0

No one was there so I had to unhook it myself and just left it with the other trailers. Not bad but I'm sort of crippled but was able to manage the drop

Tom Bird 
Rating:
5.0

Greatest customer service and took care of us!!

Angelica Liavaa 
Rating:
5.0

Customer did not leave a comment.

Leonard Bradley Burton 
Rating:
5.0

Customer did not leave a comment.

Cody Kinghorn 
Rating:
5.0

No comment

Tsewang Phuntsok 
Rating:
2.0

Vehicle not parked in correct spot and I did not receive moving blankets or dolly

Charles Clinton 
Rating:
5.0

Customer did not leave a comment.

Emeline Vailanu 
Rating:
5.0

Customer did not leave a comment.

MICHAEL HENDERSON 
Rating:
4.0

Customer did not leave a comment.

Amber Ellis 
Rating:
5.0

Customer did not leave a comment.

JOSEPH NYE-NAI 
Rating:
5.0

The gentleman running the store is amazing. This is the second time I’ve rented a trailer from this location, . Both times he was enthusiastic and seemed excited to be working. I will come back for sure.

Earl Smith 
Rating:
5.0

Customer did not leave a comment.

Diane Snelfon 
Rating:
5.0

Customer did not leave a comment.

SHEILA BLEDSOE 
Rating:
5.0

Customer Service was fantastic! The lady at the office Jessica was really kind and very helpful! Jessica did an awesome job and communication and Customer service!

britnay potts 
Rating:
5.0

Customer did not leave a comment.

Megan Jensen 
Rating:
5.0

She was very helpful and very kind thank you

Justin Ritter 
Rating:
5.0

Jessica was fantastic and very friendly. The trailer was not cleaned, but it was only sticks and other debris and not a lot of it, so it was not a big deal. Overall I would still rate 5 stars

Edward Mumpower 
Rating:
1.0

I put gas in the truck, but I still being charged on my card for service I have already paid for I would really like this to be fixing credit back to my card please thank you.

Brittany Lawrence 
Rating:
5.0

Customer did not leave a comment.

Emi Fitimase 
Rating:
5.0

Customer did not leave a comment.

Cameron Coles 
Rating:
5.0

Great customer service!

Aurelio Perez-Martinez 
Rating:
5.0

Customer did not leave a comment.

Chandler Perry 
Rating:
5.0

Employee was super friendly

Shannon Gray 
Rating:
5.0

Nothing, everything was perfect💯

Matthew Key 
Rating:
4.0

Customer did not leave a comment.

Kenneth Roundy 
Rating:
5.0

Nathing all is perfect

Sara Peralta 
Rating:
5.0

Customer did not leave a comment.

Tommy Olmo-Lamento 
Rating:
5.0

Austin did an excellent job in checking me in. He took notes on my comments about the truck's condition on pickup.

Mark Willingham 
Rating:
4.0

Great staff and decent vehicles. The only problem is that the location is a little difficult to find as it's tucked behind other buildings and there's no clear signage from the main access road.

Paul Bruno 
Rating:
5.0

Customer did not leave a comment.

Jordan Travis 
Rating:
5.0

Eze in and out

Jose Heraldez 
Rating:
5.0

Customer did not leave a comment.

Sal Ramirez 
Rating:
1.0

The vehicle was extremely old had no power stirring. The rate per mile was higher than most with BETTER equipment. We tried to extend our rental but we were unable to because supposedly somebody else was renting it the next day.. So we rented another one from another location there equipment was so much better and on top of that we paid about 35 cents less per mile. I WILL NEVER RECOMMEND THIS LOCATION YOU ARE HORRIBLE!!!!!! Good day!!

Joshua Jenkins 
Rating:
5.0

Customer did not leave a comment.

Michael Snare 
Rating:
5.0

I think your prices for yours miles (1.29) is really .Especially if the gas is put back in and I t is cleaned up

rhnoda hansen 
Rating:
5.0

Agent was very helpful and polite. He did a great job getting the trailer hook up to my truck and on my way. I will come here again when I need to rent a trailer.

Andre Sanchez 
Rating:
4.0

Customer did not leave a comment.

Lorrin Wallace 
Rating:
5.0

Customer did not leave a comment.

Earl Smith 
Rating:
5.0

Customer did not leave a comment.

julian flores 
Rating:
5.0

The gentleman that assisted us at pick up, was very knowledgeable and friendly. I would like to deal with him every time I use Uhaul.

James Mack 
Rating:
5.0

Customer did not leave a comment.

Jose Vazquez 
Rating:
1.0

Customer did not leave a comment.

Nathaniel Clawson 
Rating:
5.0

Manager at this location was excellent and extremely friendly. Very honest in his dealings with us

Victor Parry 
Rating:
5.0

Customer did not leave a comment.

Nathan Flater 
Rating:
5.0

The manager was great and professional..

Frank Paskett 
Rating:
5.0

Customer did not leave a comment.

Fabian Larrosa 
Rating:
5.0

Nate was awesome!!! Super helpful and did an awesome job helping us with our storage rental and truck use for the day!! Will definitely recommend using The Storage Spot for anyone wanting to rent a storage unit!! Super easy and flexible. Great job Nate!!

Tyson Powers 
Rating:
1.0

I had to pay the additional deposit of $100 for using a prepaid debit card which I had no problem with because prior to me confirming the rental I had spoke whomever it was to be insured I would get the deposit back immediately on the trucks return. I returned the truck and met all the requirements needed prior to drop off such as fuel, etc. Needless to say I still have yet to receive my deposit back and they charged my card an additional $100 even though I had turned it in as instructed and under the mileage allocation. So I’m now out what seems to be a total of $200 over the quote I agreed to paying. The $200 is more the original quote of about $150. There’ was zero damage or anything like that on the truck. Definitely will be looking for option the next time I move. Also in speaking with your customer service advisors multiple time trying to get this resolved. Not to mention the last guy I spoke with on phone wasn’t help nor particularly nice.

Skyler Johnson 
Rating:
5.0

Young gentlemen that helped us was extremely friendly and kind.

Frances Haynes 
Rating:
5.0

Customer did not leave a comment.

Timothy Den 
Rating:
3.0

Customer did not leave a comment.

Jeremiah Blumberg 
Rating:
5.0

Great service

kimberly butterfield 
Rating:
5.0

😆😝😅😂

COLLIE ROBISON 
Rating:
5.0

Everything was great! The gentleman at the counter is super helpful and friendly.

jason burnside 
Rating:
5.0

Everything was real good

jason burnside 
Rating:
5.0

Excellent customer service. Loved the gentleman helping us. He was kind, down to earth, happy and made us feel very welcome being there. Absolutely thee Best customer service I have had in a very long time. Keep him!

Jennifer Sly 
Rating:
5.0

Storage Spot staff is great! The company U-Haul is not so great. Sadly. Overpriced.

Mayra Cruz 
Rating:
5.0

After a very long drive I was so thankful for such a pleasant, friendly and smiling young man to great and assist me. Just wonderful 😊 thank you

Denise Bright 
Rating:
1.0

Check you trucks before you rent them to new people dolly was not use by me and I got charge for it and front desk needs to stop miss-informing people about the trucks ( since we closed at 5pm you can keep the truck till Monday morning no additional charge as longest is back before 8 am we don’t charged you)

Miguel Pena 
Rating:
5.0

The attendant person was perfect

Douglas Toledo Piza 
Rating:
5.0

Customer did not leave a comment.

Megan Hickman 
Rating:
4.0

This location was great. The attendent was on top of things.

Hiram Bertoch 
Rating:
5.0

Customer did not leave a comment.

maria hernandez 
Rating:
5.0

Customer did not leave a comment.

Chaitanya Sundee Sankranthi 
Rating:
4.0

Customer did not leave a comment.

Ty OConnor 
Rating:
5.0

Customer did not leave a comment.

Paul Burgess 
Rating:
5.0

I was a little upset at the fact that I had to go to two locations because the first one didn't have my trailer when I arrived. The no trailer was not the second places fault but when I got there they were having trouble with my reservation and they didn't give me the $50 off that the Uhaul said I would get when the called to tell me the new location of pickup.

Bethany Mondt 
Rating:
5.0

The employee of duty was absolutely wonderful. I feel he genuinely cared about me as a customer. We'll be back to rent through this location when we're ready for the next phase of our move.

Amanda Ricks 
Rating:
5.0

Very receptive. Good price. At $30, insurance to cover all damage to trailer was reasonable, for peace of mind alone. Trailer pulled very well behind late model pickup with small V8. I just wish I were better at backing!

Albert Vogel 
Rating:
3.0

Customer did not leave a comment.

Eduardo Farina 
Rating:
3.0

The location is a little difficult to find, but the service was very good!

Alessandra De 
Rating:
5.0

Customer did not leave a comment.

garrett costley 
Rating:
1.0

Worst. Experience. Ever. Didn’t get the truck I reserved. When I finally got a truck rented it was Out of gas (supposed to have half a tank) even Told me my card was being declined. Check my account and they charged me multiple times. All for different amounts. This was a horrible experience

ANDRE HEITH 
Rating:
5.0

They were perfect!

Brigitte Smith 
Rating:
2.0

The location itself was very accommodating, and friendly, but we booked a RESERVATION, at a location 8 miles away. U-Haul should not allow reservations, if they are not going to guarantee the reservation at the location requested.

Allyn Jones 
Rating:
5.0

Very great service 😁

Alejandro Cuevas 
Rating:
5.0

Nate, the salesman, was extremely helpful, competent, and friendly! Next time we need a U-Haul we will come to this store again for sure.

LARA CHRISTINE 
Rating:
5.0

Customer did not leave a comment.

Raffin Brimhall 
Rating:
5.0

Customer did not leave a comment.

James Simmons 
Rating:
3.0

Rented a uhaul from ogden ut. It was bullshit and time consuming to have to drive an hour way to pick up the rental!! So mad about this I'm telling everyone one I know to stay away from uhaul

Linda French 
Rating:
3.0

Truck reservation was confirmed. Arrived to pick up truck, had movers scheduled 45 minutes after pickup time, arrived on time, no truck. I had to recommend to change to a smaller truck luckily 20’ truck was there, the clerk called traffic and secured the smaller truck. I feel someone should of called and notified no truck at that location and arranged a different pickup for the size of truck needed.

Jon Lehman 
Rating:
2.0

We had to wait a while to get the trailer. The tires were bald, the bearings were loose, the inside was dirty with grease. It was a nervous drive to our destination. U-haul also changed our original pick-up location to one twice as far and with shorter hours, which made for a very stressful experience.

Jessica Wier 
Rating:
4.0

Customer did not leave a comment.

Scott Isgar 
Rating:
3.0

Customer did not leave a comment.

Paul Udink 
Rating:
5.0

Customer did not leave a comment.

Niki Winters 
Rating:
5.0

Customer did not leave a comment.

Wallace DeWitt 
Rating:
5.0

Everything was a great experience for me, just answering the phone calls jaja

Cesar Marquez 
Rating:
5.0

Customer did not leave a comment.

Shari Uban 
Rating:
5.0

Customer did not leave a comment.

Andrea Rivera 
Rating:
5.0

Best service and a place you will feel welcome. I worked with Nate and he is bar none thee best. We rented a uhaul and also a storage unit which have been such great experiences. This is the place to go for your uhaul and storage needs.

SEINI PAHULU 
Rating:
3.0

Customer did not leave a comment.

Abel Trujillo 
Rating:
5.0

Outstanding customer service. Really friendly and engaging.

Grant Sawyer 
Rating:
5.0

Customer did not leave a comment.

Lukas Monjaras-Pierson 
Rating:
5.0

There was a location we tried to return the truck to in Draper, Utah, it is no longer in use by Uhaul, you might want to take it off your listing of rental/renturn places. Thank You

MICHELLE ROBINSON 
Rating:
5.0

They were so understanding and didn't charge me for the extra day. I'm super grateful and strongly recommend.

ASHLEY DYER 
Rating:
5.0

They were both fantastic to work work with!

MERRILY NELSON 
Rating:
5.0

No changes necessary. Very nice reception, personnel very friendly.

George Nihipali 
Rating:
5.0

Customer did not leave a comment.

Robert Sjostrom 
Rating:
5.0

Very friendly, and courteous. Answered all our questions.

MURIEL HAMMOND 
No reviews have been submitted for this location.

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