Owner was very pleasant and upbeat. When I took the truck back, he adjusted the invoice right away and I was on the way. A very good experience. If I need another Uhaul in the future, I will certainly consider this location.
Gloria B
Customer Reviews for The Storage Spot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Would 100% recommend, Austin was able to get us an appliance dolly that saved our butts moving our washer, dryer, and fridges. Huge thanks to Austin for staying later so we could return the dolly. Great place to rent from.
Brandon MExcellent staff interaction. Quick service. Really nice equipment storage/pickup area. Nice parking. Note to customers: Arrive from the north, heading south, when returning trucks and trailers. (You can't turn left into this location from 5600...and u-turns in that area are tough.)
Matt GNo one was there so I had to unhook it myself and just left it with the other trailers. Not bad but I'm sort of crippled but was able to manage the drop
Tom BGreatest customer service and took care of us!!
Angelica LNo comment
Tsewang PVehicle not parked in correct spot and I did not receive moving blankets or dolly
Charles CThe gentleman running the store is amazing. This is the second time I’ve rented a trailer from this location, . Both times he was enthusiastic and seemed excited to be working. I will come back for sure.
Earl SCustomer Service was fantastic! The lady at the office Jessica was really kind and very helpful! Jessica did an awesome job and communication and Customer service!
britnay pShe was very helpful and very kind thank you
Justin RJessica was fantastic and very friendly. The trailer was not cleaned, but it was only sticks and other debris and not a lot of it, so it was not a big deal. Overall I would still rate 5 stars
Edward MI put gas in the truck, but I still being charged on my card for service I have already paid for I would really like this to be fixing credit back to my card please thank you.
Brittany LGreat customer service!
Aurelio PEmployee was super friendly
Shannon GNothing, everything was perfect💯
Matthew KNathing all is perfect
Sara PAustin did an excellent job in checking me in. He took notes on my comments about the truck's condition on pickup.
Mark WGreat staff and decent vehicles. The only problem is that the location is a little difficult to find as it's tucked behind other buildings and there's no clear signage from the main access road.
Paul BEze in and out
Jose HThe vehicle was extremely old had no power stirring. The rate per mile was higher than most with BETTER equipment. We tried to extend our rental but we were unable to because supposedly somebody else was renting it the next day.. So we rented another one from another location there equipment was so much better and on top of that we paid about 35 cents less per mile. I WILL NEVER RECOMMEND THIS LOCATION YOU ARE HORRIBLE!!!!!! Good day!!
Joshua JI think your prices for yours miles (1.29) is really .Especially if the gas is put back in and I t is cleaned up
rhnoda hAgent was very helpful and polite. He did a great job getting the trailer hook up to my truck and on my way. I will come here again when I need to rent a trailer.
Andre SThe gentleman that assisted us at pick up, was very knowledgeable and friendly. I would like to deal with him every time I use Uhaul.
James MManager at this location was excellent and extremely friendly. Very honest in his dealings with us
Victor PThe manager was great and professional..
Frank PNate was awesome!!! Super helpful and did an awesome job helping us with our storage rental and truck use for the day!! Will definitely recommend using The Storage Spot for anyone wanting to rent a storage unit!! Super easy and flexible. Great job Nate!!
Tyson PI had to pay the additional deposit of $100 for using a prepaid debit card which I had no problem with because prior to me confirming the rental I had spoke whomever it was to be insured I would get the deposit back immediately on the trucks return. I returned the truck and met all the requirements needed prior to drop off such as fuel, etc. Needless to say I still have yet to receive my deposit back and they charged my card an additional $100 even though I had turned it in as instructed and under the mileage allocation. So I’m now out what seems to be a total of $200 over the quote I agreed to paying. The $200 is more the original quote of about $150. There’ was zero damage or anything like that on the truck. Definitely will be looking for option the next time I move. Also in speaking with your customer service advisors multiple time trying to get this resolved. Not to mention the last guy I spoke with on phone wasn’t help nor particularly nice.
Skyler JYoung gentlemen that helped us was extremely friendly and kind.
Frances HGreat service
kimberly b😆😝😅😂
COLLIE REverything was great! The gentleman at the counter is super helpful and friendly.
jason bEverything was real good
jason bExcellent customer service. Loved the gentleman helping us. He was kind, down to earth, happy and made us feel very welcome being there. Absolutely thee Best customer service I have had in a very long time. Keep him!
Jennifer SStorage Spot staff is great! The company U-Haul is not so great. Sadly. Overpriced.
Mayra CAfter a very long drive I was so thankful for such a pleasant, friendly and smiling young man to great and assist me. Just wonderful 😊 thank you
Denise BCheck you trucks before you rent them to new people dolly was not use by me and I got charge for it and front desk needs to stop miss-informing people about the trucks ( since we closed at 5pm you can keep the truck till Monday morning no additional charge as longest is back before 8 am we don’t charged you)
Miguel PThe attendant person was perfect
Douglas TThis location was great. The attendent was on top of things.
Hiram BI was a little upset at the fact that I had to go to two locations because the first one didn't have my trailer when I arrived. The no trailer was not the second places fault but when I got there they were having trouble with my reservation and they didn't give me the $50 off that the Uhaul said I would get when the called to tell me the new location of pickup.
Bethany MThe employee of duty was absolutely wonderful. I feel he genuinely cared about me as a customer. We'll be back to rent through this location when we're ready for the next phase of our move.
Amanda RVery receptive. Good price. At $30, insurance to cover all damage to trailer was reasonable, for peace of mind alone. Trailer pulled very well behind late model pickup with small V8. I just wish I were better at backing!
Albert VThe location is a little difficult to find, but the service was very good!
Alessandra DWorst. Experience. Ever. Didn’t get the truck I reserved. When I finally got a truck rented it was Out of gas (supposed to have half a tank) even Told me my card was being declined. Check my account and they charged me multiple times. All for different amounts. This was a horrible experience
ANDRE HThey were perfect!
Brigitte SThe location itself was very accommodating, and friendly, but we booked a RESERVATION, at a location 8 miles away. U-Haul should not allow reservations, if they are not going to guarantee the reservation at the location requested.
Allyn JVery great service 😁
Alejandro CNate, the salesman, was extremely helpful, competent, and friendly! Next time we need a U-Haul we will come to this store again for sure.
LARA CRented a uhaul from ogden ut. It was bullshit and time consuming to have to drive an hour way to pick up the rental!! So mad about this I'm telling everyone one I know to stay away from uhaul
Linda FTruck reservation was confirmed. Arrived to pick up truck, had movers scheduled 45 minutes after pickup time, arrived on time, no truck. I had to recommend to change to a smaller truck luckily 20’ truck was there, the clerk called traffic and secured the smaller truck. I feel someone should of called and notified no truck at that location and arranged a different pickup for the size of truck needed.
Jon LWe had to wait a while to get the trailer. The tires were bald, the bearings were loose, the inside was dirty with grease. It was a nervous drive to our destination. U-haul also changed our original pick-up location to one twice as far and with shorter hours, which made for a very stressful experience.
Jessica WEverything was a great experience for me, just answering the phone calls jaja
Cesar MBest service and a place you will feel welcome. I worked with Nate and he is bar none thee best. We rented a uhaul and also a storage unit which have been such great experiences. This is the place to go for your uhaul and storage needs.
SEINI POutstanding customer service. Really friendly and engaging.
Grant SThere was a location we tried to return the truck to in Draper, Utah, it is no longer in use by Uhaul, you might want to take it off your listing of rental/renturn places. Thank You
MICHELLE RThey were so understanding and didn't charge me for the extra day. I'm super grateful and strongly recommend.
ASHLEY DThey were both fantastic to work work with!
MERRILY N