Comentarios de los clientes para The Storage Shed

The dolly I requested was not in the truck and it appeared on my bill

After driving all the way from Missouri to Post Falls Idaho I really didn't feel like going to Spokane Washington to drop off the trailer but I did other net everything was good

Nothing, it went very smoothly

I originally scheduled my pick up with C&R Automotive. They did not have the equipment when I arrived and they sent me to The Storage Shed. Thank goodness. The gentleman that helped me was tremendous. His name might have been Terry.

Only pick your truck up during normal business hours. I did the 24 hour truck share. BIG MISTAKE!!! It took over an hour for me to finally get my truck, and that was after calling U-Haul twice and using their online chat function. It made the nightmare of moving even worse!

Tell customers ahead of time that location is closed from noon to 1:00.

More trucks.

The trailer was usable for my purposes but probably had not been washed out in a while. kinda smelled like dead fish. Not the locations fault but u haul traffic issues as I am told. The trailer was not at the correct pick up location. so i was 2 hours set back for my day. i had to change my plans and pay my help to stand around and wait for me. U haul did not contact be to let me know there were issues I called them to make sure i had a trailer available. I saved u haul time and money to not have the trailer at the location they promised. Uhaul cost me time and money for me picking the trailer up at a location 40 minutes away from where I needed it. I would use this pick up location again

The location is littered with deep potholes.

I had originally ordered from the other pickup location in Kirksville and it changed this without telling me the new address, so I was confused about the email. The people at the original location at C&R Automotives were not very helpful in clearing this up.

The truck was dirty when I picked it up , it took longer then I expected to get the truck with the mobile check in , the truck had several marks , dings and scratches not marked with a sticker , I had too inspect carefully and take lots of photos so I was. It chart for these damages and it made me meet to even take the truck . I have rented uhaul several times and this was by far the worse experience of them all. I was already stressed as I was moving my daughter home from college due to the outbreak of covid for a few months and this didn't help.

We love working with the north Uhaul store! They always go above expectations!

everyone was very nice and helpful throughout the entire process.

i was uniformed ENTIRELY on the trucks condition, and the transmission made it so unnerving to drive. it kept sticking, couldn't go above 30mph without it sputtering down the road super hard (hard enough it knocked over two lamps and broke them), no matter what i did i absolutely COULD NOT get it up to speed - period. even hitting 30mph was a triumph but it would do the sputtering thing. so it was either drive 15-20mph everywhere or try to go the speed limit and deal with such intense sputtering you think it's going to break down and\or jerk you off the road with the HUGE possibility of something breaking 10/10 WOULD NOT RECOMMEND

Super friendly and easy to work with! Would highly recommend!!! Fantastic service!

Fast check in to pick up a car tow dolly and fast hookup to my truck. Staff were nice, friendly, polite, and helpful. I would recommend this place to anyone looking to rent a U-haul product.

Nothing

There was a large ant infestation in one container that I had to take care of before I could pack the containers. It was a bit disturbing that I opened the container to find that inside.

I think the returned vehicle or equipment should be reviewed together with the customer so everyone is seeing and understanding the same condition and agrees. You should not just drop off if it is during the day time work hours.

The cab was dirtied with dried sticky liquid and french fries.

The side mirrors are a bit small if towing as vehicle.

Picked up two nails in personal truck tires while in the return area dropping off trailer. Had to have both tires replaced.

Had to ask for a new truck because of the condition the original truck was in.

Box truck floor wasn't clean

Friendly

I'm a taller guy I got the 10ft truck was alil uncomfortable to drive the position my feet had to be in made them hurt. Would of be resolved with cruise control so my feet could of moved around but in all good experience.

Rental experience was quick and easy. The cargo trailer was older and we'll used. There was damage on the outside and damage on the inside. This can be attributed to it being we'll used.

Had to reschedule several times. Staff very helpful assisting with that.

outstanding service

Charged me fuel when I have a picture showing proof that it was filled to the correct level. Used the email link provided to show the error and it came back undeliverable

The ease of the entire experience was exceptional!!! Absolutely wonderful people that answered all our questions and helped to get everything reserved. Moving is stressful but this process was not! Would definitely use this location again!

I filled the fuel up to exactly where it was at the time I picked it up and I still got charged $6.

Our original online reservation did not work for some reason. We had to call and they had to get us a different truck from a different location. I appreciate Lorena she did great with making sure we got what we needed.

I had to drive 180 miles round trip to pick up truck. Reserved in Hannibal mo, drove to Kirksville. Had to go day before move in order to have it to load in morning.

be prepared to be asked a lot of questions

Uneventful which is all that you want in a move

Representative was friendly and helpful. Keep up the good work.

Better customer service.

Service was great and everything was easy and quick