Comentarios del cliente para The Storage Mall Lockport

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de The Storage Mall Lockport

Grado total:

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Gary M. en

Grado:

When I booked the truck through Amy at central Scheduling the day before I picked it up I was ensured that I would get a 20’ truck with 12,000 miles on it. I could have picked a truck up at a closer location that had 100,000 miles on it but I opted to drive further to get the newer truck with 12,000 miles. When I showed up to pick up the truck they told me that they had sent it back out that morning. I asked why they would send it out when I was guaranteed the truck from scheduling and he said that they just send them out without any guarantees from Scheduling. What good is it going through Scheduling with a guarantee if the independent dealers are going to do their own thing. The independent dealer immediately copped an attitude when I questioned why he sent out my guaranteed truck. I ultimately took the only other truck that he had which had 32,000 miles, which ran fine. But I still feel the guaranteed truck should have been kept & honored.

Joseph S. en

Grado:

El cliente no dejó un comentario.

Wallace C. en

Grado:

El cliente no dejó un comentario.

Kenneth K. en

Grado:

This is the 3rd time I’ve rented a vehicle here. Always excellent service.

jeff L. en

Grado:

Thank you!

Shannon S. en

Grado:

El cliente no dejó un comentario.

James R. en

Grado:

Everything went smooth.

James G. en

Grado:

I loved the service guy. He was fast funny and informative

jason J. en

Grado:

While the Service at the 6680 Lincoln Ave Lockport, NY store was excellent. UHaul corporate was completely unacceptable. When I attempted to make a reservation online it allowed me to go through the entire reservation process for a 10: truck but would not let me check out without any explanation. It was only after I called the 800 number did I find out the reason I could not check out was there were no trucks that size available. One would think if a size truck was unavailable the option would not be given. I was able to make a reservation at for a 15" truck at Dayferts Truck & Auto Repair at 1:00 PM. Upon arrival Dayferts staff (very courteous and helpful) stated they did not have any trucks available and I had to go to 6680 Lincoln Ave to get the truck. I called the 800 number to see if I could get some kind of reimbursement for the inconvenience and time lost due to them sending me to a store that did not have a truck, Uhaul could not. The service I received dat 6680 Lincoln Ave was wonderful. Uhaul corporate needs to fix there customer service issues and I personally will not deal with Uhaul again until these issues are resolved.

Mike P. en

Grado:

El cliente no dejó un comentario.

Erin C. en

Grado:

El cliente no dejó un comentario.

Jennifer S. en

Grado:

First I was charge an additional $57.00 for an extra day when I was told I could return it anytime on Sunday because they are closed. Next my daughter left her purse in the truck, the Uhaul employee did call to tell us, but when she went to pick it up your employee asked if it was "the purse will all the condoms". This was incredibly unprofessional and offensive to say to a customer. Very dissatisfied with the truck and how your employee conducted himself.

Daniel R. en

Grado:

none

Thomas M. en

Grado:

El cliente no dejó un comentario.

Mary S. en

Grado:

El cliente no dejó un comentario.

Clara H. en

Grado:

so close and conveinent Steve is always so nice

Jason P. en

Grado:

The U-Haul website wasn’t working Monday morning, and it took almost two hours to get our truck, but Steven was very helpful and made the experience as good as he could. I really appreciate how hard he worked for us!

ann R. en

Grado:

There was some confusion about where we could drop off the equipment. But the manager, Steve, said not to worry, he would take care of us and he did. Great customer service.

EDWARD M. en

Grado:

El cliente no dejó un comentario.

Leroy M. en

Grado:

El cliente no dejó un comentario.

Edward P. en

Grado:

Attendant was very attentive and made the rental go quickly and smoothly.

keith H. en

Grado:

El cliente no dejó un comentario.

Mary P. en

Grado:

This was a seamless and positive experience. I moved my life from West Seneca to Newfane for $135. I am so grateful for Steven's help, and the reliable equipment!

Crystal S. en

Grado:

El cliente no dejó un comentario.

dAVID R. en

Grado:

El cliente no dejó un comentario.

donald C. en

Grado:

El cliente no dejó un comentario.

jim W. en

Grado:

Lockport storage is great

Joseph S. en

Grado:

Great experience thank you

Steven P. en

Grado:

Mr. O'Mara was very knowledgeable, listened, and made all the right suggestions that an experienced, competent, customer-focused person would make. He willingly fielded all questions--and his advice heeded. UHaul is fortunate to have him.

Harry C. en

Grado:

El cliente no dejó un comentario.

Roman P. en

Grado:

El cliente no dejó un comentario.