Easiest and best U-Hual experience I've ever had!Leslie M.
Customer Reviews for The Smog Company
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Give a heads up that the parking is actually behind the facility on a residential street, just so they aren't circling looking for it the way I was! That's the only reason I'm not rating this Excellent. The people were above par, the location and ease of dropping of the truck? Not so much, so a head's up would be appreciated. :)Jennifer R.
Very nice person helped me with the drop off.Mario C.
Great service super clean van I will rent from them againPAUL W.
El cliente no dejó un comentario.Naren S.
El cliente no dejó un comentario.Lori R.
El cliente no dejó un comentario.MANUEL G.
El cliente no dejó un comentario.David K.
Had to chase down the first 10 x 10 truck show up and Noone is their to help me, showed up to the second one and only one person helping out and not attending me because he was working with his personal clientsluis R.
El cliente no dejó un comentario.CLAUDIA C.
They were busy and didn't help me so much. I didn't take photos of mileage nor gasoline indicator nor truck. We asked nearest location but very previous evening we were told we would need to pickup another locationRobert D.
El cliente no dejó un comentario.Carol B.
El cliente no dejó un comentario.Donte D.
El cliente no dejó un comentario.Khishigsuren N.
Very good service hereBRENT B.
The man that was there was extremely rude didn't give me any information on the truck didn't follow any normal procedures that happened at other u haul. My boyfriend had to come and ask questions because he treated me so badly not giving any information. He didn't tell me the truck was on empty. So many issues. I will NEVER use this neighborhood U haul again.Teresia F.
El cliente no dejó un comentario.Ivan A.
Charge me appropriately? I went over the fixed milage and had to pay $20 but they wouldn't charge me? Or my payment wasn't being accepted. and when I called to try to make the payment (approximately a week later) customer service told me they couldn't do anything about it because there was no invoice until a few days later. Finally when I received an invoice to pay the outstanding fee, maybe 10 days after my rental, I paid it immediately to avoid any late fees. and a few days after, uhaul collection emailed me claiming I will owe $50.. adding the $30 late fee even though I already paid... I blame myself for renting a uhaul from somewhere other than an official uhaul rental location..Angie V.
Nice person.vanessa K.
El cliente no dejó un comentario.Juan H.
El cliente no dejó un comentario.Jody L.
It was amazingAlec M.
El cliente no dejó un comentario.Heather S.
El cliente no dejó un comentario.Judy P.
El cliente no dejó un comentario.Rod L.
George was wonderful to me. Professional yet warm and personable. I would recommend this location to everyone and will always return here in the future ... and get a smog check, too! Thanks, George.terri S.
It would be nice to have a ramp on the truck or at least warn you it dies not have one.Alicia D.
Didn't have a Dolly available had to drive elsewhere to get one. He was nice enough to get me 5 mile credit since I had to drive somewhere to get it. Overall because of that the guy was nice and polite. If you need an appliance dolly don't Come here go elsewhere.Carolina G.
El cliente no dejó un comentario.Judy R.
El cliente no dejó un comentario.Victor M.
El cliente no dejó un comentario.Rof L.
El cliente no dejó un comentario.DAVID K.
Great service. Nice people.RODNEY L.
Good serviceRICHARD A.
easy in and out. Nice guy, no crowds.BRIAN C.
Overall a super efficient and satisfying process!Dominic G.
El cliente no dejó un comentario.EMRE O.
Best in the West !Diane P.
El cliente no dejó un comentario.BRIAN M.
Location did not have 2 wheel dolly as ordered. Had to drive out of my way to another location.TIMOTHY M.
El cliente no dejó un comentario.WILLIAM Y.
El cliente no dejó un comentario.JAVON J.
El cliente no dejó un comentario.Margo H.
Good customer serviceSAMUEL R.
El cliente no dejó un comentario.RAYMOND H.
George was accommodating and knowledgeable about helping us to plan our move with his equipment. I would recommend him to my friends!MARY B.
Everything was great. Very professional and great customer service. I will be renting again from The Smog Companyâ€¦ BTWâ€¦. They did the smog for my truck too. Good guysâ€¦.MICHAEL L.
Cleanliness could have been better. The key doesn't work well. Too many hoops to jump through. (Regarding taking a picture, calling Friend for reference etc.) The worker was Very Nice.JOHNNY A.
Quick and easy. Very friendly service.Jordan E.
Best customer service & available Trucks & products!ANCI K.
The location owner was very helpful 🙂!!RONALD C.
El cliente no dejó un comentario.BETHANY L.
El cliente no dejó un comentario.Benjamin S.
Your rate are too high, I will not use you.Joseph R.
El cliente no dejó un comentario.ELIOT R.
This location is a smock check store I was waiting almost 30 minutes to get the pickup. Because, he was working in a car Plus, the time of the check in. Which, I done by web the day before. He said had problems with the computer.Rodolfo L.
El cliente no dejó un comentario.JOHN E.
El cliente no dejó un comentario.Heather M.
El cliente no dejó un comentario.Perla M.
El cliente no dejó un comentario.Robert F.
I didn't understand why I couldn't just get the truck using the app. I had to get the location to do most of the setup. It was a bitt odd.Brian H.
The owner of the shop was understanding and patient. He was very easy to work with and fair in transactions.CHIEN P.
El cliente no dejó un comentario.MIKAEL P.
The gentleman running this little Uhaul was exceptionally efficient and considerate. My experience was excellent and I highly recommend this location. ¡Gracias!RANDOLPH S.
I rented a Van, afterwards I was shown a picture of a 10' Box Truck, when I picked it up, it was a Pickup Truck. I was never told Vans weren't available, or offered another location.DAVID T.
El cliente no dejó un comentario.DANIEL L.
El cliente no dejó un comentario.Monique P.
Truck was filthy dirty . inside had trash from previous people . seemed to have mechanical issuesRICHARD E.
Nothing overall great experience. Very happy with customer service at the location and over the phone with try reservation agent she was very helpful.michelle B.
Everything was great! Very nice individual who can multi-task and still have proficiencyELLEN M.
The man who helped me was great . High recommendations!!!Andrew A.
El cliente no dejó un comentario.Mildre Q.
Fast service and clean trucks I'll see you guys soon!DAVID E.
friendly services and flexibleALMA M.
My scheduled pick up time was 11am the attendant did not get there until 11:30 yet my drop off time didn't update. Slowed down my day waiting on himAshley T.
El cliente no dejó un comentario.Anand D.
The truck was in great shape! The pick up and drop off process was fantastic. Especially the return process with the self service options of checking back the truck.David R.
The Supervisor was very helpful and had excellent customer service.ANCI K.
El cliente no dejó un comentario.Stuart H.
El cliente no dejó un comentario.Peggie J.
No add'l recommendations - only rented a truck for 4 hrs.Dave S.
El cliente no dejó un comentario.RYAN M.
George was very friendly and helpful. I highly recommend this place.Marija H.
The representative was professional and helpful. I already recommended them to a friend that is moving!Amor G.
I have rented pick up trucks at U-Haul eight times in the last three months, and this was by far the most positive experience. George, at the Smog Company provided remarkable customer service. I needed to extend my use of the pick up one day, then it turned out to be two days, and each time I called him he â€œwent the extra mileâ€ to help me out. I have had pretty positive experiences with renting from U-haul, but this one was the best.Michael K.
El cliente no dejó un comentario.joseph L.
The truck was clean and it was perfect for what I needed to do. The gentleman that helped me was very nice and professional. I would definitely rent from uhaul for my future events. Thank you to all.Carmen B.
The equipment I had reserved was not available as the precious renter had not yet returned it. As I was in a time schedule, we were able to work out alternate equipment. They were really great about trying to get me going quickly despite everything.Erika R S.
Always the best!Diane P.
Apparently I was very lucky that the shop owner happened to be there as he stated he does not open or rent equipment on Sundays. He was extremely helpful and made it possible for me to rent the truck. ¡Gracias!Carrie D.
Please remove this location. It sets up a bad image for your company. Horrible locale and didn't even get greeted or acknowledged until after 5 minutes of waiting. Kept getting put in back of the line as other customers that were getting their smog certifications kept getting helped before me. There was only one person working and it took approximately 1 hour from the time of arrival. Worker didn't explain anything about truck operation or offer to help me load up the dolly. The condition of the truck was extremely disgusting. The inside was not clean at all, and there were crumbs all over the floor. The outside was the same story, I had to clean all the windshield, mirrors and inside as soon as I got home. I cannot believe they would let a truck in this condition be rented to a customer. After I got to my location at Denver I still needed to reserve another truck for my trip back to Los Angeles. My original plan was to rent another uhaul, however after my experience I decided to rent a Penske and I'm glad I did. Would I rent from uhaul again, maybe, but definitely not from this location. The bad service cost your company about $1000 that I would have paid for the return tripRichard O.
El cliente no dejó un comentario.Leila J.
El cliente no dejó un comentario.Felipe H.
Rep was greatAVEOLEPOULIULI K.
El cliente no dejó un comentario.Craig D.
Great employee, will use again!Sabrina T.
This specialist greeted me very professionally and attentively. Thank you to The Smog Company and U-Haul for being there when I needed you.Frank S.
El cliente no dejó un comentario.Russell H.
El cliente no dejó un comentario.Jeremiah G.
Excellent customer service and ride!Katherine J.