Customer Reviews for The Rim Shop Inc
(U-Haul Neighborhood Dealer)

209 reviews

766 S Oates St   Dothan, AL 36301

(334) 803-8732

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 803-8732

766 S Oates St
Dothan, AL 36301

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Quentin Holt 
Rating:
5.0

Very friendly staff. We arrived for pickup after the shop had closed. They saw us trying to checkin using our phone. They came outside and told us they were still there and to come on in, assuring us it would be quicker. It was!

Lucy Edwards 
Rating:
5.0

Customer did not leave a comment.

Efrain Ortiz 
Rating:
5.0

Customer did not leave a comment.

Anthony Brown 
Rating:
4.0

Customer did not leave a comment.

Katherine Tucker 
Rating:
4.0

I actually am just waiting on my deposit return thank you

John Marshall 
Rating:
2.0

Do what you say you will in the contract.

Jeremy williams 
Rating:
5.0

Customer did not leave a comment.

willie mcgrady 
Rating:
3.0

Customer did not leave a comment.

Pamela A Reynolds 
Rating:
5.0

Everything was great! Easy online process and great service at the site.

Martha Dennison 
Rating:
5.0

I'm always satisfied when I rent from The Rim Shop.

EDWARD DALESIO 
Rating:
5.0

Customer did not leave a comment.

Stormy Cook 
Rating:
5.0

The folks at The Rim Shop provided excellent customer service. I had other choices available locally: I’m thankful I chose this vendor for my rental.

Harold Cline 
Rating:
5.0

Customer did not leave a comment.

SHERYL HALL 
Rating:
5.0

Customer did not leave a comment.

Lucinda Hattaway 
Rating:
5.0

While driving the vehicle, I herd a popping noise coming from the dashboard on the driver’s side of the vehicle at a speed of 50 miles per hour and it did not stop while I had the vehicle.

BENJAMIN MCCORY 
Rating:
5.0

Customer did not leave a comment.

Beverly Joiner 
Rating:
5.0

Very friendly!

CLIFTON SHIVER 
Rating:
2.0

Have better system to give the customer a copy of the instructions to do contactless method if system is malfunctioning. And I was charged for a dolly and there was no dolly.

Shavii Langston 
Rating:
5.0

Customer did not leave a comment.

Tami Woodham 
Rating:
3.0

Customer did not leave a comment.

Susie Moore 
Rating:
5.0

Excellent service and the manager was very courteous.

BRENDON DESPRES 
Rating:
4.0

The vehicle was not real clean inside and the oil service light was on. However, the gentleman who helped me told me about that before my use. He was friendly and helpful. I had quick pick up and return time. The van I rented was comfortable and nice driving. I did not have any vehicle problems. I would go to this location again when I need to rent a vehicle.

Roger Sprandel 
Rating:
5.0

Customer did not leave a comment.

Grahm Neve 
Rating:
5.0

Customer did not leave a comment.

BRITTANI MATHIS 
Rating:
5.0

Customer did not leave a comment.

Jim Driver 
Rating:
5.0

Customer did not leave a comment.

jennifer smith 
Rating:
3.0

Customer did not leave a comment.

David Cole 
Rating:
5.0

Customer did not leave a comment.

Johnny Ragan 
Rating:
5.0

Customer did not leave a comment.

EMANUEL MINES 
Rating:
5.0

Customer did not leave a comment.

tommy wright 
Rating:
5.0

Owners were very helpful in getting trailer ready and hooked up! Paperwork side was quick and easy.

Henry Coleman 
Rating:
5.0

Customer did not leave a comment.

Kassondra Moore 
Rating:
5.0

Customer did not leave a comment.

Lavonda Thompson 
Rating:
4.0

Customer did not leave a comment.

Robert Brunk 
Rating:
2.0

My rental was scheduled for 8:00 am. I showed up on time but nobody was there and the doors were locked. The posted hours on the door stated that they opened at 9:00 am, so obviously, there is a misunderstanding between the Rim Shop and Uhaul. I went back home and returned at 9:00, one hour later than planned and picked up the trailer. When I got home, I opened the trailer and found some debris and a wooden palette inside. I had to dispose of the palette and sweep out the trailer before I could use it. The folks at the rim shop were pleasant, but the time discrepancy and the uncleaned trailer were disappointing.

Craig Omohundro 
Rating:
5.0

Customer did not leave a comment.

Zachary Gilbert 
Rating:
2.0

I did not enjoy the u-haul. It did not run properly and it was evident it had not been maintained. This coming from a fleet maintenance director from a moving company. It was very annoying to get 3 MPG UNLOADED! It cost over 145 dollars to go 210 miles. This due to the failing transmission, lack of engine power, and obvious lack of preventative maintenance. It just sucks to have those issues passed on to your customers pockets.

Jonathan Hickman 
Rating:
5.0

Everything was perfect

Tyeia Strickland 
Rating:
1.0

The male associate was extremely nice but the female associate was extremely rude and should NOT be in customer service or any job for that matter that calls for dealing with people.

Derrick Graham 
Rating:
5.0

The owners are really really nice with Great Customers Service. The van smelled terrible it had a odor of hogs in it. I took it cause it was the only one they had but I had to mop it and spray it down cause I kept throwing up cause it smelled so bad. After getting on the road driving it , it kept flashing time for a oil change I was like wow frfr. It was ruff but I manage to do what I had to do.

lisa register 
Rating:
5.0

The couple running the store were super nice and helpful!

Becky Hutson 
Rating:
2.0

The van was in good working order fortunately, but the 2 front seats were covered in white cat hair and the floor was covered with beach sand. The entire back of the van was covered in beach sand that was pressed in so deeply that we couldn't "blow" it out. We used a beach towel on the driver's seat and a blanket on the floor of the cargo section to protect our clothing and our stuff. Not at all a good experience.

Debbie Yurevich 
Rating:
3.0

Customer did not leave a comment.

Ashley Hawkins 
Rating:
5.0

I had trouble with the website. I used the 800 number to reserve.

ADOLPH GETHERS 
Rating:
4.0

Customer did not leave a comment.

GEORGE DARDEN 
Rating:
5.0

Customer did not leave a comment.

Thomas Barker 
Rating:
3.0

Make sure accessories paid for (furniture pads) are actually in vehicle. Did not have any in truck but still had to pay for them

Michael Kirkland 
Rating:
5.0

Customer did not leave a comment.

Terry Carver 
Rating:
5.0

Customer did not leave a comment.

Angelica McGriff 
Rating:
4.0

I declined optional insurance coverage but was charged $14 for it anyway

Joey Russell 
Rating:
5.0

Customer did not leave a comment.

Sharoll Critten 
Rating:
4.0

Customer did not leave a comment.

fred arnold 
Rating:
5.0

Customer did not leave a comment.

Ashley WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Dedra Mcelroy 
Rating:
5.0

Customer did not leave a comment.

David Watson 
Rating:
4.0

Customer did not leave a comment.

Patrick Irish 
Rating:
5.0

Customer did not leave a comment.

SCOTT BODIFORD 
Rating:
5.0

Absolutely nothing. The owners of the Rim Shop were wonderful….extremely nice and made the process so easy. I will most definitely return to that location for my rental needs and will recommend that location to anyone I know that needs a UHaul. Thank you so much!

Lucinda Hattaway 
Rating:
5.0

Customer did not leave a comment.

DONALDH MARTIN 
Rating:
5.0

The staff was very courteous and helpful. Pleasant people to deal with. Enjoyed talking with them.

Thomas Wilks 
Rating:
5.0

All is great

ELSIE MARRERO RIVERA 
Rating:
5.0

Customer did not leave a comment.

Tory Dismuke 
Rating:
1.0

Customer did not leave a comment.

Genese Patterson 
Rating:
5.0

Customer did not leave a comment.

Ruby Mcclendon 
Rating:
5.0

Customer did not leave a comment.

Nautica Woods 
Rating:
3.0

Had an appt at 9:30am, arrived at 9:20, however only person to help me felt that to continued changing tires in the shop was more important than my appt. I had to wait until 10:00 for jim to assist me, made me feel his business does not respect the good name of u-haul, I felt as a 2nd class customer. I also wanted 3 dozen blankets, I was given only 2 and yet at least 6 he put back in the storage room, he could have given me 2 1/2 dozen. I would never recommend this place to anyone and U-Haul should reconsider your goid name inside this location. While standing in there so long, I did learn a small bit about rims and inability to get then based on shipping issues, however I do believe I would trade that for just mskimg my appt when I know he could have done that. He did walk out at 9:45 and was informed I was waiting for U-Haul pickup, however he just went back out to the shop and continued changing tires...not a great experience at all.

Michael Pridgen 
Rating:
5.0

Wonderful people and customer service was superb! Nothing to improve. Enjoyed watchin Vader show off!!

Michael Wethington 
Rating:
3.0

Clean the vehicle, interior was covered in ash and found evidence of marijuana along with trash in the cab. Brakes needed service, squeaked when brakes applied and had a exhaust leak.

Billy Reed 
Rating:
1.0

Terrible experience. Paid double what I have paid when doing the exact same rental in the past at a nearby location (they were out of trucks).

Kathy Brennan 
Rating:
5.0

Customer did not leave a comment.

Frank Bynum 
Rating:
5.0

The truck needs to be in better conditions when people have to travel long distance on any equipment they rent to the people perio.

Earl Lawrence 
Rating:
5.0

Customer did not leave a comment.

CHARLES McVay 
Rating:
1.0

I couldn’t find the lights in uhaul truck in the back to unload the furniture at night

tiffany andrew 
Rating:
3.0

Customer did not leave a comment.

Khushnood Elahi 
Rating:
5.0

Customer did not leave a comment.

Jill Kesecker 
Rating:
5.0

Customer did not leave a comment.

Terrance Fields 
Rating:
5.0

Customer did not leave a comment.

Rebecca J Osborn 
Rating:
3.0

Customer did not leave a comment.

Robert Wright 
Rating:
3.0

Staff not helpful. Blankets and dolly I was charged for were not in the truck when I picked it up

Sydney Lewis 
Rating:
4.0

I reserved a van, but when I went to pick it up, I was told that my debit card was denied for the van ! I then got a truck with the same debit card ! The truck was nice and clean, and drove very well ! I did not understand why I could not get the van, but the truck was sufficient ! I will continue to be a UHaul costumer as needed ! Thank You !

james wood 
Rating:
5.0

Customer did not leave a comment.

Gregory Lower 
Rating:
3.0

Customer did not leave a comment.

Pierce Gonzalez 
Rating:
3.0

Customer did not leave a comment.

JONATHAN LONG 
Rating:
3.0

Customer did not leave a comment.

Jason Johnson 
Rating:
5.0

Customer did not leave a comment.

john lynch 
Rating:
5.0

Customer did not leave a comment.

Heather Wigham 
Rating:
5.0

The phone to the uhaul call in center had poor quality of audio sound. Difficult to hear service representative. The trailer was not properly maintained with maintenance. Wheel would shake from not from being loose but dangerously loose.

Dodge Nerbonne 
Rating:
4.0

Customer did not leave a comment.

David Albares 
Rating:
5.0

These people were very nice and helpful. I would absolutely recommend this location.

Emily Wood 
Rating:
3.0

Customer did not leave a comment.

VANNASA SNELL 
Rating:
4.0

Not charge so much per mile!

KELLY BANKS 
Rating:
5.0

Customer did not leave a comment.

DARLENE LANE 
Rating:
5.0

Customer did not leave a comment.

Alan Devier 
Rating:
5.0

Nothing needed. The people at this location are excellent!!!

William Blanchard 
Rating:
5.0

Customer did not leave a comment.

Timothy Polk 
Rating:
5.0

Customer did not leave a comment.

Kim Schoeffel 
Rating:
5.0

Customer did not leave a comment.

Saint Dowtin 
Rating:
5.0

VERY FRIENDLY OWNER AND KNOWLEDGEABLE OF THE EQUIPMENT. NICE PEOPLE

Wilbur Griffin 
Rating:
5.0

quick, friendly service. I loved the 9 ft. van. it was very easy to drive and was easy to load.

Sherri Henderson 
No reviews have been submitted for this location.

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