Comentarios de los clientes para The Rental Place

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de The Rental Place

Clasificación general:

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ROBERT B.
Clasificación:

THANKS. EVERYTHING WENT SMOOTHLY!

AARON L.
Clasificación:

Truck was filthy when I picked it up. Mud on the fenders, sides, rear door and floorboards in cab.

Patrick G.
Clasificación:

El cliente no dejó un comentario.

CYAMIRON S.
Clasificación:

El cliente no dejó un comentario.

GABRIELLE H.
Clasificación:

El cliente no dejó un comentario.

PAUL B.
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El cliente no dejó un comentario.

Kenneth L.
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The staff was very friendly and accommodating

Kevin K.
Clasificación:

Truck was muddy. Hand truck and blankets were not in the truck so the whole self serve check in did not work as I had to go inside anyway.

Shalimar E.
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El cliente no dejó un comentario.

Aaron S.
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El cliente no dejó un comentario.

Bobby B.
Clasificación:

Advise in advance of the chronic shortage of trucks in California

BRENT K.
Clasificación:

Nothing, everything was great!

Andrea G.
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El cliente no dejó un comentario.

Jeffrey C.
Clasificación:

El cliente no dejó un comentario.

BRENT K.
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El cliente no dejó un comentario.

RATU B.
Clasificación:

El cliente no dejó un comentario.

Thomas D.
Clasificación:

Truck was very dirty inside and out. I had to clean the windsheild inside ant out myself before I could drive it. Person at the counter offered no help when I mention it to him. Worst rental experiance ever with Uhaul.

Carissa G.
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Customer service was great! Much better than South SR Ave location. I would much rather drive the extra mileage to deal with nice people.

Patrick D.
Clasificación:

El cliente no dejó un comentario.

Kyla G.
Clasificación:

Was thankful that this location found a truck for me. I was originally booked at another location. I called to confirm the day before and was told their truck was out of service. That was a little nerve wracking, would rather that uhaul called me to let me know that rather than me have to figure it out myself. But the national took over once it was discovered and got me squared away. All in all things went smoothly the morning of. Just not sure that would have been the case had I showed up without making the call the day before.

Nancy M.
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El cliente no dejó un comentario.

LUIS L.
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El cliente no dejó un comentario.

ROBIN T.
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El cliente no dejó un comentario.

DANNY H.
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El cliente no dejó un comentario.

Joseph V.
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El cliente no dejó un comentario.

Greta P.
Clasificación:

This location was awesome - the fact that Uhaul cancelled the truck I reserved ON THE PHONE WITH UHAUL the week before the day before I needed it and really didn't care if I found another one is beyond customer service. The person I spoke to didn't want to put in any effort to try to find a truck for me .ZERO interest at first. The fact that we were able to get a truck but had to drive 6 (SIX) hours to get it, is beyond comprehension. BAD BAD CUSTOMER SERVICE UHAUL. NEVER HAVE I BEEN TREATED THIS BAD. IT;S UNBELIEVABLE. FIX YOU SHORTAGE OF TRUCKS OR DON'T ALLOW ANYBODY TO MAKE A RESERVATION AND MAKE THEM BELIEVE YOU WILL HAVE A TRUCK AVAILABLE!! YOU CAN'T LIE TO YOUR CUSTOMERS LIKE THIS. WE WILL NOT TRUST YOU IN THE FUTURE AND LOOK AT OTHER OPTIONS FIRST.

Ronda B.
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The gentlemen there are very nice and helpful.

SERENA F.
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El cliente no dejó un comentario.

GARY R.
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I can't think of any improvements needed.

Joseph V.
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El cliente no dejó un comentario.

David G.
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El cliente no dejó un comentario.

MARTIN O.
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El cliente no dejó un comentario.

Armando R.
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App is poor and has me repeat steps already completed.

STAN W.
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Employees weren't wearing masks.

Chantel E.
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Fix the gas gauge on the truck so you know how much gas you have. Items rented were missing from truck, I asked for refund for those items and it said someone would contact me within 48hrs but they never did and then still charged me for the missing equipment. Will use different company in the future.

Byrne F.
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El cliente no dejó un comentario.

Paul M.
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El cliente no dejó un comentario.

JAQUELINE S.
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Always great service.

Doug C.
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El cliente no dejó un comentario.

Kyle S.
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El cliente no dejó un comentario.

Diane M.
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Great Service!

Kevin S.
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Young lady at the front is Excellent

David E.
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This location is practically ideal for our needs and we have used them frequently. No problems.

Ryan T.
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Vehicle was dirty but the staff made up for it With speedy and polite service.

TOBY T.
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El cliente no dejó un comentario.

HEATHER J.
Clasificación:

I was charged a $20.00 after hours fee because I did not know that I was supposed to verify my equipment return from my mobile device at Uhaul.com/ share. This is something that should be told to customers when they rent trucks out. I have rented here many times and always had a good experience and do not recall ever having to pay this fee previously or having to verify my return on my phone when dropping off the same day rental after hours. I really think that uhaul should refund my $20.00 .

Julie N.
Clasificación:

Great ride in cargo van, easy set up online, great customer service, just easy and quick and simple processing overall.

David G.
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El cliente no dejó un comentario.

ROBERT H.
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El cliente no dejó un comentario.

NATION M.
Clasificación:

Nothing really great service

JAQUELINE S.
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El cliente no dejó un comentario.

Remy H.
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El cliente no dejó un comentario.

Luis L.
Clasificación:

El cliente no dejó un comentario.

BILL B.
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El cliente no dejó un comentario.

KELSEY M.
Clasificación:

Clean the floor of the moving truck - the entire back of the moving van had a sticky floor

William A.
Clasificación:

Had a 7am appointment because we were on a tight schedule and 2 people waiting outside as I got to The Rental Place in Rohnert Park. At 7:05 female employee pulls up to open store. One of the people waiting, a young man, said to me as he was getting out of his car, "sorry you had to wait". Come to find out the 2 people before me were employees too. That young man is apologizing for his supervisor who is showing up late! My compliments to the young man, sorry I didn't get his name. 1:Train female associate to wait on customers who have made a reservation and are waiting in line before answering numerous phone calls. Phone calls should be put on hold or have one of the other THREE employees answer the phone. 2. After we did our walk around to see if any damage to the vehicle, had to come back in and wait in line AGAIN. How about have the employee that brings you the truck wait for the walk around paperwork and take it back in or don't make the customer wait in line. 3. When returning a vehicle have signage posted to tell customer to pull in back or train female associate to give that instruction before leaving the counter when you are renting instead of having the person park the truck, wait in line, try to return keys, then be told to pull the truck around back. 4. Truck smelled like throw up really bad. Please regularly clean especially during this time. The same young man was helping with propane, I think, and when I returned the truck around back he quickly called out to me "I'll be with you shortly sir". He quickly jumped in the truck to check mileage and gas and sent me back in with paperwork. Compliments again to the young man for his efficiency and professionalism. I would much rather give all positive comments but my experience for the most part was the opposite.

Cebrina J.
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El cliente no dejó un comentario.

thomas C.
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Great staff. Quick and painless process.

Douglas C.
Clasificación:

El cliente no dejó un comentario.

Nation M.
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Nothing

Wendy A.
Clasificación:

El cliente no dejó un comentario.

Christa P.
Clasificación:

El cliente no dejó un comentario.

Juan A.
Clasificación:

El cliente no dejó un comentario.

Nation M.
Clasificación:

Nothing

LAURA S.
Clasificación:

El cliente no dejó un comentario.

ALEXANDRIA S.
Clasificación:

El cliente no dejó un comentario.

Aman F.
Clasificación:

El cliente no dejó un comentario.

CHANTEL E.
Clasificación:

????

john P.
Clasificación:

I was very happy with my rental, the guide for how much gas to add was nice and the process at both ends was fast, efficient and just a breeze. Thank you so much!

Anthony E.
Clasificación:

Truck had 1/4 tank of gas. I was instructed to go and inspect the vehicle before I took it out. No communication from the staff. People working there had no interest in helping me. Not impressed. This is the second time I rented from here. First time service was so bad I ended up renting from someone else. In these times, wanted to give a local business our money, so gave them another shot. This will be the last time.

James C.
Clasificación:

El cliente no dejó un comentario.

Mike V.
Clasificación:

Just dropped off keys

Nation M.
Clasificación:

Nothing

Danny C.
Clasificación:

Vehicle was well maintained and clean inside but a bit muddy on the outside,

John C.
Clasificación:

I tried to check in with my phone and it wouldn't recognize I was right outside. I had to go to the counter and hand over my license and credit card which I really didn't want to do given the social distancing going on.

Susan P.
Clasificación:

El cliente no dejó un comentario.

DAVID N.
Clasificación:

El cliente no dejó un comentario.

Vanessa S.
Clasificación:

I had to go to this location because the other location was rude and did not help me nor acknowledge me

Wayne O.
Clasificación:

El cliente no dejó un comentario.

BENJAMIN H.
Clasificación:

Fix the internet issues in the area or don't allow 24-hour pickup and drop off. I am being charged an extra day due to technical difficulties that are outside of my control.

Jeffery G.
Clasificación:

El cliente no dejó un comentario.

Brianne K.
Clasificación:

El cliente no dejó un comentario.

LAURA S.
Clasificación:

I've always used this company and have always been more than satisfied with their equipment, availability and counter service.

Danielle S.
Clasificación:

Very friendly and quick service

Daniel B.
Clasificación:

They were just really good!

Ken S.
Clasificación:

El cliente no dejó un comentario.

Richard O.
Clasificación:

No improvement necessary

Richard O.
Clasificación:

No improvement necessary

Nation M.
Clasificación:

Nothing. Excellent service

Dennis A.
Clasificación:

El cliente no dejó un comentario.

Josh D.
Clasificación:

Location was great, but U-Haul needs to update their app, website, text message system, because doing mobile pick up or mobile drop off is by far the more difficult way. Especially when the text messages start coming in 30+ minutes after the vehicle is supposed to be dropped off. Then the website tells you it's going to charge you almost $50 because you can't upload your own photo so it is assumed the vehicle is not as it was.

Laurie L.
Clasificación:

Nothing to improve. We returned a 26' one way rental truck. They had no problem receiving that truck. Receiving staff were friendly and helpful

Nation M.
Clasificación:

Nothing

Bill P.
Clasificación:

Therr the best

Rudolf M.
Clasificación:

El cliente no dejó un comentario.

Tamara W.
Clasificación:

The online drop off system dropped offline when I tried to submit the information so was a waste of time and energy to try to use it.

Greg G.
Clasificación:

El cliente no dejó un comentario.

Dana B.
Clasificación:

The santa rosa ave location did not have our reserved truck ready due to not having a battery ready when it went out. we waited an hour and then canceled the truck and went else where. And as I was leaving the guy behind the counter said that's ok, we need the truck for other customers anyway. Very poor customer service.

Joel S.
Clasificación:

El cliente no dejó un comentario.

Jamie F.
Clasificación:

El cliente no dejó un comentario.

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