Best customer service!! Very helpful and a pleasure to do business with.Tiffany K.
Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
New Van and great customer service.Ronald B.
El cliente no dejó un comentario.Larry B.
Wash exterior of truckEric G.
El cliente no dejó un comentario.Jennifer D.
The guy offered me insurance which I declined, yet on my bill they charged me $14.ALEXANDER C.
Excellent customer serviceAaron A.
El cliente no dejó un comentario.Laurence C.
El cliente no dejó un comentario.Tom W.
I am extremely dissatisfied and disappointed.melissa R.
Excellent service clean trucks equipment Really a great place for rentalsNATION M.
El cliente no dejó un comentario.Alyannah W.
Servicio al cliente de excelencia. Very friendly an knowledgeable staff. Highly recommend The Rental Place.Ashkan D.
Personal amablethayer M.
Great staff that were so attentive and got me in and out of there quickly.Alex Z.
El cliente no dejó un comentario.Bryant C.
El cliente no dejó un comentario.Andrew H.
These guys were the best!! Really helped make a difficult and stressful day a little easier. Highly recommend.brian W.
Wash the windshield and windows. Thanks.Steve Q.
Great service good clean reliable truckMitch B.
Nothing excellent service great equipment my favorite place Thank you Chris and Robert!!NATION M.
Zero conversation and eye contact at pickup. Maybe be a little more engaging.Suzanne M.
El cliente no dejó un comentario.DIRK P.
Gas emissions caused terrible problems while putting gas in.JANE S.
A back-up video camera would be a big help. I've rented a UHaul truck that was larger than the 10' box truck i returned today, and that truck had a back-up video screen which was very helpful for avoiding accidents. I've rented from both the Santa Rosa Rental Place on College Ave. as well as the Rohnert Park Rental Place on Commerce Blvd. and I'd rate both locations as excellent across the board. Friendly, efficient, helpful, from the yard-crew to the front-desk.Steve Q.
This location has the nicest customer service! Wonderful experience.Maria L.
Only one associate at the counter on a Saturday. He was excellent but there should've been two people there.Felicia L.
being a disabled senior, it was quite difficult for me to get in and out of the truck and get in and out of the bed of the truck. I needed to bring along a small ladder with me in order to get in and out. Other than that, no problems. The labor guys were great too â€" really hard-working and I had to keep telling them to take a break!Mikayla D.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.Spencer B.
This was the worst U-Haul experience in over 25 years of using the company. First, my pick-up location was changed which more than quadrupled the mileage I'd have to drive. But much worse, when I arrived at the vehicle (on a Sunday, when the location was closed), none of the three dollies or the furniture pads I ordered where in the truck. Customer service helped me locate a facility where I could get two of the dollies and half of the furniture pads. All factors combined made me 2 hours late to start my move and cost me $120 in labor overages. Absolutely infuriating. I will never use this location again and will look at other options other than Uhaul after only receiving a slight discount for these many inconveniences.Matt S.
El cliente no dejó un comentario.Amanda G.
The sales guy was nice but in the middle of helping me he took like 3 phone calls and never once even tried to ask me to hold on. I get it he was busy but hopefully next time it's easier.Ashly E.
andy and the lady that were working went above my expectations and I am grateful that I met them .crystal H.
The mat at the front counter was rude and disrespectful!VALERIE A.
Make sure that the gas tank is not just full, but topped off before you leave with the truck.Chris B.
El cliente no dejó un comentario.Jesse V.
El cliente no dejó un comentario.Jennifer S.
El cliente no dejó un comentario.Imelda R.
The truck was in bad shape. A little beat up and the driver door was hard to close. The windsheild seal was coming apart on the passenger side and the tire pressure monitor system said needs service on the dash warning system. The service was great but the equipment wasn't necessarily up to par. I will still continue to be a repeat customer, I have used this location many times and will continue to do so.Toby T.
El cliente no dejó un comentario.KIMBERLY C.
El cliente no dejó un comentario.Samuel V.
Replace the broken mirror before truck is rented. I feel it was unsafe.John B.
El cliente no dejó un comentario.Terence B.
Very helpful and fast.Ruben E.
Friendly check-in and return, truck in great conditionsteven T.
El cliente no dejó un comentario.Shelley D.
El cliente no dejó un comentario.Alexander K.
Chris and his Employee"s cared. They were informative and helped me with a UHaul 101 tutorial. The ins and outside of process and bringing back the truck. The truck was easy to drive. All the lights and signals worked. It also turned on a dime. Easy to maneuver at the storage unit. Ease to open the back gate of the truck. I had a little confusion at drop off and their 800 line walked me through it. No waiting they picked up right away. 1) don't drop your UHaul Jey in drop box until you have cked that you have all your belongings IE Car Keys and put the equipment inside the front seats and then lock the doors. Jennifer, also an Employee, was there to ck on the lot. A delightful Woman. Knowledgeable and helpful. Biggest smile too. I needed that after the hard work I had to do. I am grateful for my experience at Uhaul. 10/10 Thank you for caring UHaul. NicoleNICOLE M.
El cliente no dejó un comentario.Daniel W.
El cliente no dejó un comentario.Daniel W.
The Rental Place is awesome. I will rent there whenever I can.MICHELLE V.
Everything was okMANUEL Q.
El cliente no dejó un comentario.ERIC P.
El cliente no dejó un comentario.DONNA H.
Awesome customer service.Jennifer N.
El cliente no dejó un comentario.RATU C.
The person who served me was great but another employee wasn't wearing a maskRUTH L.
El cliente no dejó un comentario.Greg C.
El cliente no dejó un comentario.DOMINADOR T.
El cliente no dejó un comentario.Kaila S.
El cliente no dejó un comentario.LAURA S.
The location was fine and staff on site was great. Your app and approval process digitally is the problem. It takes too long and there's no communication when you tell me to message you, I get nothing back in return.Ryan W.
El cliente no dejó un comentario.DONALD A.
El cliente no dejó un comentario.Ratu C.
The owner is amazing. Friendly, funnyâ€¦ just amazing.NILS D.
El cliente no dejó un comentario.DIANA M.
El cliente no dejó un comentario.JOSE G.
put key in lock box for no contact pickup...Carlton T.
El cliente no dejó un comentario.KYLE S.
Best Uhaul experience I have ever had. Will definitely use this location again for all my moving needs.Aaron W.
My whole experience was bad, but not on the part of the location. My reservation location was changed last minute without me knowing and cost me an additional 30 minutes of driving time that I wasn't expecting. The mobile check in process was absolutely terrible - had I known in advance to bring a passport or other phone numbers for verification, it would have worked fine. Because I did not know this, I was only able to give my work phone number. The agent could not get through to a person, and I did not have the other alternative verification items so I spent another 30 minutes dealing with this situation. Then, because the online agent couldn't make it go through, I was instructed to cancel the mobile process and go into the dealer who spent another 30 getting the reservation released and checked out to me. Ultimately my original 7AM pickup time turned out to be 9AM after all of the above and impacted my day badly. Additionally, the check engine light was on and the truck itself sounded terrible. I was upset and won't use this service again.Elizabeth W.
Needs a bigger parking lot-JANIECE J.
El cliente no dejó un comentario.RATU C.
El cliente no dejó un comentario.Raelyn A.
El cliente no dejó un comentario.ASHTON M.
Excellent service, friendly staff, good experienceNELSON R.
El cliente no dejó un comentario.LISA H.
The truck was dirty and it felt like it was gonna break down at any moment the whole process of uhaul messing up my reservation since the beginning was the worst experience and probably never will use Uhaul again I'll stick to budget or PenskeALEJANDRA G.
El cliente no dejó un comentario.nicole B.
El cliente no dejó un comentario.sherrie C.
El cliente no dejó un comentario.Lucinda N.
El cliente no dejó un comentario.DUSTIN S.
El cliente no dejó un comentario.Austin P.
The truck was new and performed well. The service was quick and professional.ROBERT W.
El cliente no dejó un comentario.ROBERT C.
El cliente no dejó un comentario.Susan T.
Pablo was coolKacey G.
Give the customer the requested number of blankets or let them know that they do not have them and not charge them and leave it to the other end to make the adjustments.JONNA K.
Nothing excellentNATION M.
They went above and beyond what they needed to do . since u haul changed my pick up location 2 times each time getting further away from my original pick up point. and drop off point changed 3 times as well. will never use U-HAUL AGAIN !!!Scott and Nicole M.
El cliente no dejó un comentario.AHMED A.
El cliente no dejó un comentario.ALEXANDRA A.
El cliente no dejó un comentario.NICHOLAS B.
El cliente no dejó un comentario.David V.
El cliente no dejó un comentario.NATION M.
Truck was delivered with half full tank. Would have been more convenient if the tank had been fullBarry S.