Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)

387 reviews

458 W College Av   Santa Rosa, CA 95401

(707) 584-7723

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 584-7723

458 W College Av
Santa Rosa, CA 95401

Services at this Location:

Office Hours

  • Mon-Sat: 7 am–5 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I always recommend Uhaul, thank you for your service. Appreciate the customer service from the staff when book the truck snd when return.

Kelera Uluibatiki 
Rating:
4.0

Customer did not leave a comment.

RIK JONS 
Rating:
5.0

Customer did not leave a comment.

Stephen Mattos 
Rating:
5.0

Great friendly service

JOYCE DEARMERO 
Rating:
5.0

Customer did not leave a comment.

Dan Hale 
Rating:
5.0

Such nice people

lorien bronsert 
Rating:
5.0

Thanks

jose sanchez 
Rating:
4.0

Customer did not leave a comment.

Greg Dunlap 
Rating:
4.0

Customer did not leave a comment.

Gordon Easter 
Rating:
5.0

Andrew was outstanding and very friendly! I was very happy with my experience!

Brittany Schley 
Rating:
5.0

Great experience. Nothing to improve

Nancy Deroko 
Rating:
5.0

staff was friendly and helpful

Lindsey Maddox 
Rating:
5.0

Customer did not leave a comment.

HEMELY CLEMENT 
Rating:
3.0

Customer did not leave a comment.

Justin Medina 
Rating:
2.0

This location does not alow for after hour returns, which was not disclosed on the website. and I only became aware of it when I was at the counter. However, my main concern was my erroneous assumption that all trucks came with an EZ Load Ramp, which the 10 foot truck does not have. THAT INFORMATION SHOULD BE NOTED CLEARLY; ( as in: The ten foot truck does not have a ramp). You rely on the customer to deduce that there is no ramp because it is not noted in the description. Because of that I had to make a second trip from my storage unit to my home to build a ramp out of 2"x12''s in order to load the very heavy stove.!! That cost me more time and milage fees. I didn't appreciate your lack of vital information!!

Gary Eyre 
Rating:
2.0

The truck was filthy, with a sticky floor and there was litter in the truck. The tools on display in the customer room looked like they hadn't been cleaned before they were put back on the floor, and it had been a very long time since the van I rented had been cleaned. Really bad business. I don't rate companies w/ stars or anything like that because I think it's a scam and the vendor has no recourse when he receives a poor review. Just suffice it to say that I will never rent from your store again and (obviously) cannot recommend you to anyone.

ROBERT HOWSEMAN 
Rating:
5.0

Customer did not leave a comment.

WILLIAM ANDREWS 
Rating:
5.0

At the rental office, please get the computer website to ALLOW 2 partial payments to be received for the whole huge total when paying the bill. Such as PARTIALS on 2 different credit cards! Or, part of the bill with cash and the rest on a credit card. This is a MUST!

aleta stark 
Rating:
5.0

All good, thank you very much.

ROBERT COPPOCK 
Rating:
3.0

I was happy with the gentleman that helped while picking up the truck. The truck was filthy inside and out.

Jason Dooyes 
Rating:
5.0

My rental was ready as soon as I got there and upon my return, it was a quick and easy process.

Maureen Fifer 
Rating:
5.0

Customer did not leave a comment.

LORENZO RODRIGUEZ 
Rating:
4.0

Customer did not leave a comment.

Lorin Lund 
Rating:
5.0

Customer service excellent!

CHELSEA LEDSEN 
Rating:
5.0

Customer did not leave a comment.

frncisco Campos 
Rating:
5.0

Customer did not leave a comment.

Joann Cresci 
Rating:
4.0

Customer did not leave a comment.

MARIAN JONES 
Rating:
1.0

Truck was in a accident when I picked up and they made me take this unsafe truck because they said they didn’t have any other truck but, another U-Haul facility down the road with many safe trucks!

BARBARA BULLEN 
Rating:
4.0

Thank you for kindness and service. Much appreciated.

Beranadeta Gadeisuva 
Rating:
5.0

Customer did not leave a comment.

Stephen Gay 
Rating:
5.0

Thank you for your friendly and attentive service and for the extra help to stay late for my return on Monday after 5:00. Best Regards

Charles Doval 
Rating:
2.0

The van had water gushing out the cab, I was ask to follow directions on the link that was attached to the text for the return of the vehicle, but the store does not have after hrs. Drop off availability!.

Anachack Bouttavong 
Rating:
5.0

Customer did not leave a comment.

Sean Adam Kelly 
Rating:
3.0

Can you not charge the customer for cdw coverage if we don’t want it.

Carlos Cuevas 
Rating:
5.0

Customer did not leave a comment.

Patrick Quick 
Rating:
5.0

Customer did not leave a comment.

JAMES ELIE 
Rating:
4.0

Customer did not leave a comment.

Jessica Hampton 
Rating:
5.0

Online offered hourly rentals but then I realized most common is a daily rental. Daily rental way better for me. Why was the daily rental offer not as obvious online?

nixie laremore 
Rating:
5.0

Customer did not leave a comment.

Thomas Brand 
Rating:
5.0

Thank you for great customer service

Kathy Peters 
Rating:
5.0

Customer did not leave a comment.

Donna Legge 
Rating:
5.0

Customer did not leave a comment.

kevin fitzsimons 
Rating:
5.0

Needing to rent equipment usually means stress, but not at The Rental Place, in Santa Rosa. It is always a pleasure to do hassle free business there with professional courteous staff . They also have things to rent for parties like cotton candy makers, tables, and helium in addition to boxes and moving eqpt. Fidel is a genuine straight-shooter, wish I dealt with more individuals of his nature. Bless Up!

Katie Roerig 
Rating:
5.0

Customer did not leave a comment.

ERIK PENA 
Rating:
2.0

The reservation stie said that this could be a virtual pick up site - but I wasn't informed until last minute that it wasn't. So I wasn't able to pick up the truck early and return it late as planned as they closed at 5pm on Saturday! As a result, I wasn't able to return the truck until Monday morning and they charged an additional day! Uhaul should not allow customers to make a reservation like this if the site is not able to accommodate.

Eric Elliott 
Rating:
4.0

Customer did not leave a comment.

Jessica Fenech 
Rating:
5.0

Although U-Haul rentals is not their primary business, the team was friendly, helpful and the entire experience went smoothly.

Bruce Edelstein 
Rating:
5.0

Customer did not leave a comment.

Susan Garvey 
Rating:
5.0

The gentleman that was working yesterday was very friendly and has great customer service skills.

Jorge Pacheco 
Rating:
5.0

Everything went well and the customer service was great.

daniel mendenhall 
Rating:
5.0

Customer did not leave a comment.

MARK GIULIERI 
Rating:
5.0

Customer did not leave a comment.

Helen Cobb 
Rating:
1.0

Fuck Uhaul

Emma Souza 
Rating:
5.0

The staff was friendly and helpful!

Gabriella Eaton 
Rating:
2.0

I was initially charged based on an estimate of the mileage i would drive. I drove less than this distance, and the amount wasn’t adjusted. So I was overcharged. I emailed the rental center and they didn’t not respond to my email.

Samuel Cohen 
Rating:
5.0

Customer did not leave a comment.

Lisa Miller 
Rating:
1.0

Overcharged on gas

cary colett 
Rating:
4.0

Customer did not leave a comment.

michael paula 
Rating:
5.0

Customer did not leave a comment.

Christopher Ott 
Rating:
5.0

Provide a list of capable drivers and helpers and facilitate access to such help for remote clients

aaron goldman 
Rating:
5.0

Good experience and I would not only recommend I'll probably get from there again as it was a temp move to store for a few months until I buy elsewhere.

Grant Finn 
Rating:
5.0

Very easy transaction

Dale Van winkle 
Rating:
5.0

Great service, easy and convenient.

Teresa Herrera 
Rating:
5.0

Fidel was fantastic and I would rent from the W. College location again. But, the truck had over 100,000 miles on it, didn't start once - finally did - and it should be retired. I would not rent from the Sebastopol location - totally unorganized, double booked and unhelpful.

Jennifer Hainstock 
Rating:
5.0

Customer did not leave a comment.

Steve Kim 
Rating:
4.0

Customer did not leave a comment.

Mike Morrison 
Rating:
5.0

Customer did not leave a comment.

Alan Porter 
Rating:
3.0

Customer did not leave a comment.

Ashley Lovelace 
Rating:
4.0

Customer did not leave a comment.

Vaughn Bellwood 
Rating:
5.0

Customer did not leave a comment.

Alexa Duran 
Rating:
5.0

Scanning my drivers license was new to me. The staff did a good job of explaining it and walking me through it.

Eric sabelman 
Rating:
5.0

Excellent customer service

Greg Major 
Rating:
5.0

The gentleman who works behind the counter is awesome very polite, well-informed, etc. etc.

Odette Fazzio 
Rating:
5.0

Customer did not leave a comment.

Steven Moskovits 
Rating:
5.0

Super easy to drop off my rental / check out!

Francis Tompkins 
Rating:
5.0

Customer did not leave a comment.

Carol Garneau 
Rating:
5.0

Great customer service

Aaron Brazier 
Rating:
2.0

Customer did not leave a comment.

Brian Alter 
Rating:
2.0

Lousy experience never use u haul again or recommend u have caused me so much stress.

River Sims 
Rating:
2.0

No place to park the 20 ft uhaul without blocking an entrance or trailer. I chose to block the trailer instead of the entrance/exit.

Jesus Cruz 
Rating:
5.0

Customer did not leave a comment.

Antonio Santana Bustamonte  
Rating:
3.0

Good customer service

MARK GIULIERI 
Rating:
5.0

Very clean and nice

RACHEL DUNCAN 
Rating:
4.0

There was no wiper fluid in the truck, and the windshield was a little dusty so I couldn’t wipe it down. Though it wasn’t a big deal.

Clint Farley 
Rating:
5.0

Customer did not leave a comment.

JAEME PERHAM 
Rating:
5.0

Customer did not leave a comment.

Wendy Nelson 
Rating:
5.0

Great easy place to rent

JENNIFER WILLIAMS 
Rating:
5.0

Great customer service and affordable!

AKANISI NAWACIONO 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Gasaiwai 
Rating:
4.0

Customer did not leave a comment.

Nick Metzger 
Rating:
5.0

Customer did not leave a comment.

MARK LUKACS 
Rating:
5.0

Customer did not leave a comment.

Raquel Huntt 
Rating:
5.0

Maybe a free coffee or something like some banks or car dealerships

Juan Jacquez 
Rating:
5.0

Good truck, easy and fast check in and check out. Many thanks!

Mark Miller 
Rating:
5.0

Customer did not leave a comment.

Claudette Biemeret 
Rating:
5.0

When I got in the truck the dash was completely dirty in the ashtray had cigarette butts and garbage in it so I went and had and cleaned it myself

Noah Gonzalez 
Rating:
5.0

The U-Haul is super easy to rent out and the customer service is very very good. Loved using UHaul will always rent from them.

AKANISI NAWACIONO 
Rating:
2.0

Customer did not leave a comment.

Serjei Topacio 
Rating:
3.0

My rented truck had only passenger side windshield wiper working …. Told the guy behind the counter but there was no other truck to rent. Had two times during my rental where the rain was so bad that I had to pull over because I could not see. Also ABS system not working on the truck with several dashboard alerts showing while trying to drive

Mark Fahey 
Rating:
5.0

Overall good experience The gentleman who helped us was very kind and helpful. 10/10 no issues

Julio Pineda 
No reviews have been submitted for this location.

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