I always recommend Uhaul, thank you for your service. Appreciate the customer service from the staff when book the truck snd when return.
Kelera Uluibatiki
Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great friendly service
JOYCE DEARMEROSuch nice people
lorien bronsertThanks
jose sanchezAndrew was outstanding and very friendly! I was very happy with my experience!
Brittany SchleyGreat experience. Nothing to improve
Nancy Derokostaff was friendly and helpful
Lindsey MaddoxThis location does not alow for after hour returns, which was not disclosed on the website. and I only became aware of it when I was at the counter. However, my main concern was my erroneous assumption that all trucks came with an EZ Load Ramp, which the 10 foot truck does not have. THAT INFORMATION SHOULD BE NOTED CLEARLY; ( as in: The ten foot truck does not have a ramp). You rely on the customer to deduce that there is no ramp because it is not noted in the description. Because of that I had to make a second trip from my storage unit to my home to build a ramp out of 2"x12''s in order to load the very heavy stove.!! That cost me more time and milage fees. I didn't appreciate your lack of vital information!!
Gary EyreThe truck was filthy, with a sticky floor and there was litter in the truck. The tools on display in the customer room looked like they hadn't been cleaned before they were put back on the floor, and it had been a very long time since the van I rented had been cleaned. Really bad business. I don't rate companies w/ stars or anything like that because I think it's a scam and the vendor has no recourse when he receives a poor review. Just suffice it to say that I will never rent from your store again and (obviously) cannot recommend you to anyone.
ROBERT HOWSEMANAt the rental office, please get the computer website to ALLOW 2 partial payments to be received for the whole huge total when paying the bill. Such as PARTIALS on 2 different credit cards! Or, part of the bill with cash and the rest on a credit card. This is a MUST!
aleta starkAll good, thank you very much.
ROBERT COPPOCKI was happy with the gentleman that helped while picking up the truck. The truck was filthy inside and out.
Jason DooyesMy rental was ready as soon as I got there and upon my return, it was a quick and easy process.
Maureen FiferCustomer service excellent!
CHELSEA LEDSENTruck was in a accident when I picked up and they made me take this unsafe truck because they said they didn’t have any other truck but, another U-Haul facility down the road with many safe trucks!
BARBARA BULLENThank you for kindness and service. Much appreciated.
Beranadeta GadeisuvaThank you for your friendly and attentive service and for the extra help to stay late for my return on Monday after 5:00. Best Regards
Charles DovalThe van had water gushing out the cab, I was ask to follow directions on the link that was attached to the text for the return of the vehicle, but the store does not have after hrs. Drop off availability!.
Anachack BouttavongCan you not charge the customer for cdw coverage if we don’t want it.
Carlos CuevasOnline offered hourly rentals but then I realized most common is a daily rental. Daily rental way better for me. Why was the daily rental offer not as obvious online?
nixie laremoreThank you for great customer service
Kathy PetersNeeding to rent equipment usually means stress, but not at The Rental Place, in Santa Rosa. It is always a pleasure to do hassle free business there with professional courteous staff . They also have things to rent for parties like cotton candy makers, tables, and helium in addition to boxes and moving eqpt. Fidel is a genuine straight-shooter, wish I dealt with more individuals of his nature. Bless Up!
Katie RoerigThe reservation stie said that this could be a virtual pick up site - but I wasn't informed until last minute that it wasn't. So I wasn't able to pick up the truck early and return it late as planned as they closed at 5pm on Saturday! As a result, I wasn't able to return the truck until Monday morning and they charged an additional day! Uhaul should not allow customers to make a reservation like this if the site is not able to accommodate.
Eric ElliottAlthough U-Haul rentals is not their primary business, the team was friendly, helpful and the entire experience went smoothly.
Bruce EdelsteinThe gentleman that was working yesterday was very friendly and has great customer service skills.
Jorge PachecoEverything went well and the customer service was great.
daniel mendenhallFuck Uhaul
Emma SouzaThe staff was friendly and helpful!
Gabriella EatonI was initially charged based on an estimate of the mileage i would drive. I drove less than this distance, and the amount wasn’t adjusted. So I was overcharged. I emailed the rental center and they didn’t not respond to my email.
Samuel CohenOvercharged on gas
cary colettProvide a list of capable drivers and helpers and facilitate access to such help for remote clients
aaron goldmanGood experience and I would not only recommend I'll probably get from there again as it was a temp move to store for a few months until I buy elsewhere.
Grant FinnVery easy transaction
Dale Van winkleGreat service, easy and convenient.
Teresa HerreraFidel was fantastic and I would rent from the W. College location again. But, the truck had over 100,000 miles on it, didn't start once - finally did - and it should be retired. I would not rent from the Sebastopol location - totally unorganized, double booked and unhelpful.
Jennifer HainstockScanning my drivers license was new to me. The staff did a good job of explaining it and walking me through it.
Eric sabelmanExcellent customer service
Greg MajorThe gentleman who works behind the counter is awesome very polite, well-informed, etc. etc.
Odette FazzioSuper easy to drop off my rental / check out!
Francis TompkinsGreat customer service
Aaron BrazierLousy experience never use u haul again or recommend u have caused me so much stress.
River SimsNo place to park the 20 ft uhaul without blocking an entrance or trailer. I chose to block the trailer instead of the entrance/exit.
Jesus CruzGood customer service
MARK GIULIERIVery clean and nice
RACHEL DUNCANThere was no wiper fluid in the truck, and the windshield was a little dusty so I couldn’t wipe it down. Though it wasn’t a big deal.
Clint FarleyGreat easy place to rent
JENNIFER WILLIAMSGreat customer service and affordable!
AKANISI NAWACIONOMaybe a free coffee or something like some banks or car dealerships
Juan JacquezGood truck, easy and fast check in and check out. Many thanks!
Mark MillerWhen I got in the truck the dash was completely dirty in the ashtray had cigarette butts and garbage in it so I went and had and cleaned it myself
Noah GonzalezThe U-Haul is super easy to rent out and the customer service is very very good. Loved using UHaul will always rent from them.
AKANISI NAWACIONOMy rented truck had only passenger side windshield wiper working …. Told the guy behind the counter but there was no other truck to rent. Had two times during my rental where the rain was so bad that I had to pull over because I could not see. Also ABS system not working on the truck with several dashboard alerts showing while trying to drive
Mark FaheyOverall good experience The gentleman who helped us was very kind and helpful. 10/10 no issues
Julio Pineda