Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)

563 reviews

4711 Paoli Loop Rd   American Canyon, CA 94503

(707) 643-3782

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(707) 643-3782

4711 Paoli Loop Rd
American Canyon, CA 94503

Services at this Location:

Office Hours

  • Mon-Sat: 9 am–5 pm
  • Sun: 8 am–12 pm
Special Operating Hours
  • 3/30/2024: Closed
  • 3/31/2024: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

AILENE PICHLY 
Rating:
4.0

Customer did not leave a comment.

Edgar Garcia 
Rating:
5.0

Great management and facilities! Manager was super flexible with my needs and allowed for a safe check out, install, and convenient return!

RYAN VIERNES 
Rating:
5.0

Very helpfull and knowledgeable!!!!

ISRAEL FERNANDEZ 
Rating:
3.0

The man I dealt with wasn’t at the location but he was extremely helpful.

Lauren Garcia 
Rating:
4.0

Carter communicated and assisted wonderfully!! I'm definitely going to rent from him again.

Michael Greene 
Rating:
5.0

The manager was very helpful and dynamic Posting on the main website if the pick up locations can accommodate parking or not

Kevin Andre 
Rating:
5.0

Customer did not leave a comment.

Nykole Davis 
Rating:
5.0

Customer did not leave a comment.

Jeffrey May 
Rating:
5.0

Our experience was awesome from the time we drove in. Great customer service, we will always use this location.

ANGLEA ANDERSON 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY BANDEL 
Rating:
1.0

There was not enough room to return trailer into a slot so I left it to the side of the lot and I was charged a fee. The lady who answered the phone sounded like she just smoked a bunch of meth and was charging me a fee for it. The guy that checked us out was cool as hell though, he wasn’t there when we returned it unfortunately.

Jake Knutson 
Rating:
5.0

This entire reservation was a nightmare. My original reservation was to p/u in Napa but there were no trucks available, not sure if we were going to make it by 5pm we checked in on line and then we did not receive anything on how to retrieve our key I made many calls to the call center they did help but to have to make 5 calls and then I was to receive a $70.00 credit for the trouble and that never happened. Not sure I would rent from U-Haul in the future after what I went through..

Librada Garcia 
Rating:
5.0

Easy, fast, seamless experience! Best UHaul location ever!

ALI BHUMBLA 
Rating:
5.0

Customer did not leave a comment.

Carol England 
Rating:
5.0

Nothing everything is in good condition🥳

Victoria Guia 
Rating:
5.0

Customer did not leave a comment.

Russell Rice 
Rating:
5.0

Great Customer Service… very accommodating & professional…. Mr. Curtis and the Wife are super helpful and very Friendly… Awesome people and location…

RATU VERESA 
Rating:
4.0

The staff was wonderful

Linda Perry 
Rating:
5.0

Customer did not leave a comment.

Sharon German 
Rating:
5.0

Amazing Customer Service from the owners… Curtis and the Wife… Very Friendly and super helpful…

RATU VERESA 
Rating:
5.0

Nothing really this location got nice good trucks, and excellent service

khyll Jorge 
Rating:
5.0

The guy that helped us was amazing. Great customer service, personable and a pleasure to work with. Pick up and drop off was a breeze. Flawless service.

Jessica David 
Rating:
5.0

Customer service was better than any other U-Haul location I have ever been to. This location is owner operated and it makes for a much smoother and hassle-free experience. This is the only U-Haul location I will use from now on

Chad Myers 
Rating:
5.0

Customer did not leave a comment.

TSHERING SHERPA 
Rating:
5.0

Customer did not leave a comment.

Fearghal ODea 
Rating:
5.0

Customer did not leave a comment.

Anthony Liberti 
Rating:
5.0

Customer did not leave a comment.

Tshering Sherpa 
Rating:
5.0

The very kind man working there was great!

Kerry Franciscovich 
Rating:
3.0

The person working there was great but the fact they have no on property parking at business or off property parking and you have to either get dropped off or ride share is terrible.

Ty Durekas 
Rating:
5.0

Best to have cruise control on your trucks

manuel ballesca 
Rating:
3.0

For the distance I traveled it was a real pain not to have cruise control. Past trucks I have rented had cruise control and a lock for the roll-up door. This one had neither, and I could not buy a lock at this location.

Stephen Myers 
Rating:
5.0

Thank you I’ll definitely come back to them ❤️ Happy New Year

jamella jules 
Rating:
5.0

Customer did not leave a comment.

Don MacFarlane 
Rating:
5.0

The one guy, I didn’t catch his name that was working on my pick up and drop off day in American canyon did a great job.

John Lopes 
Rating:
5.0

Customer did not leave a comment.

Marvin Ulloa 
Rating:
5.0

Customer did not leave a comment.

Donald Garcia 
Rating:
5.0

Excelent coustumer service

Luis Gacia 
Rating:
5.0

The best customer service I ever received from any Uhaul location. Very kind and helpful. Thank you American Canyon Uhaul with all my moving needs.

Lukas Neuman 
Rating:
5.0

Good and helpful service

Ashok Kumar 
Rating:
4.0

Customer did not leave a comment.

Jim Rangel 
Rating:
5.0

The staff and service at this location were excellent!!! The crew got my the very best truck!

Le Jean Hardy 
Rating:
5.0

Customer did not leave a comment.

Anthony Liberti 
Rating:
3.0

Your trucks price and what charged was not on same page will be calling customer service regarding the dispute for price difference that’s not rite or fair to customer price shud match advertisement

kennita rahim 
Rating:
5.0

Rep was really friendly, helpful, and personable. Looks like a hard worker A++

Athanasios Kapernekas 
Rating:
5.0

Customer did not leave a comment.

Vida Radke 
Rating:
1.0

Had a reservation months in advance when it came down to the wire uhaul called me over 8x times shuffled us around, shortage of trucks. We ended up getting placed here at american canyon rental place. It was a total nightmare. I had to pick it up before they were open so the technician failed to update my pickup time so i had to waste hours on the phone at 5-6am to fix the mistake. The key for the truck was inaccessible due to a faulty lock. More wasted time. The truck was disgusting inside covered in soda and bug splatter. Not to mention THERE WAS NO GAS IN IT. It caused major delays starting my move and the friends who were going to help me unload from an upstairs unit had to leave go to work. So i had to do most of my move BY MYSELF. Major frustration. I even called uhaul a week before to make sure everything was smooth but they had truck shortages. My truck was a gas hog and the vacuum switch kept making the vent &a/c only work on my feet so it got hot

Brian Mcdonald 
Rating:
5.0

The staff were incredible. Carter, especially. They resolved a massive issue that the Customer Service number/team left me with: I had a one-way motorcycle trailer reserved for Elk Grove. Customer service moved me to Stockton (which was not convenient for me.) I called and had it moved to American Canyon. The representative on the phone, after my persistent asking, confirmed it was indeed one way (would be dropped off in San Francisco), it was indeed a motorcycle trailer (with a front wheel chock), and that it was going to be available at American Canyon. Upon arriving, I learned none of the above was true. Carter said the only motorcycle trailer they had needed to be returned to the American Canyon location. There was no way I was about to make that trip twice, so he met me halfway between SF and American Canyon and picked the trailer up from me. If he's eligible for a bonus or some kind of formal reward, please give it to him. If it weren't for his actions, I'd never have used UHAUL again.

Matthew Boston 
Rating:
5.0

The pick up and drop off was easy. Nice associates that helped

Jillian Stoddard 
Rating:
5.0

Customer did not leave a comment.

Nance Matson 
Rating:
5.0

There is no better U-Haul location than the one on Paoli Loop Road in American Canyon, CA. The trailer was the perfect choice to do the work I completed. The new owners are incredibly talented in providing the best customer service possibly available. The coffee and the Halloween treats were perfect. Great job Rabonnie and Sanata. Keep up the great work. You have a customer for Life.

John Arrambide 
Rating:
5.0

Sanata and Rabonnie Carter were very professional and pleasant to work with. I highly recommend this location to everyone.

John Arrambide 
Rating:
5.0

Great customer service, they helped me resolve a rental price issue!

David Oliver 
Rating:
5.0

👌👌👌👍👍👍

Ryan Sanchez 
Rating:
5.0

Rabani was tremendous.

Scott Bramhall 
Rating:
5.0

Great service overall.

Humberto Molina Valdez 
Rating:
5.0

Customer did not leave a comment.

Jeff Schroeder 
Rating:
5.0

Excellent

DEREC BOYLAN 
Rating:
5.0

Customer did not leave a comment.

Antonio Castro 
Rating:
5.0

Not change a thing.. Very nice people up front in office

George Esquivel 
Rating:
5.0

Customer did not leave a comment.

janelle Logan 
Rating:
5.0

Customer did not leave a comment.

Toshizumi Kato 
Rating:
3.0

Dude who helped me was awesome. Not sure what his name was but great customer service

Anthony Westfall 
Rating:
5.0

Customer did not leave a comment.

Louie Barangan 
Rating:
5.0

Everything went smooth and well

derick reyes 
Rating:
5.0

Excellent service, check in just took a couple of minutes and was done with the equipment. Great, friendly staff and would recommend this location to anyone.

Jonathan Elliman 
Rating:
5.0

Customer did not leave a comment.

Marcus Tisbe 
Rating:
5.0

Customer did not leave a comment.

Emmanuel Spake 
Rating:
5.0

Nothing because the service was excellent

ADRIANNE CATO 
Rating:
5.0

Carter is fantastic. What a hard worker and incredible attitude! He also gave me great advice for roadside assistance should I need it. I plan to use ghis location in the future because of Carter.

Peter Hayes 
Rating:
5.0

Customer did not leave a comment.

G Anthony Phillips 
Rating:
5.0

Customer did not leave a comment.

EDWIN SAMSON 
Rating:
5.0

The young woman who helped me there was respectful, courteous and extremely helpful!

John Davenport 
Rating:
5.0

Great service, great location, easy parking, and great customer service, no complaints. They were very polite and assisted with everything and went out of their way to help.

oscar vasquez 
Rating:
5.0

Customer did not leave a comment.

EDWIN SAMSON 
Rating:
5.0

Easy to book and good communication. They worked with me on my times needed and are very professional. I will definitely be renting U-Hauls here all the time.

Luke Chaney 
Rating:
5.0

Excellent, friendly, will definitely refer them to everyone we know. Great service all around.

Allen Quisenberry 
Rating:
5.0

Customer did not leave a comment.

Chris Patton 
Rating:
3.0

Small location with limited rental equipment

Norman Schramm 
Rating:
5.0

Great service!

John Lambinicio 
Rating:
4.0

Customer did not leave a comment.

Kevin Taylor 
Rating:
5.0

Customer did not leave a comment.

Bryan Fuller 
Rating:
3.0

Customer did not leave a comment.

Keyauna Willis 
Rating:
4.0

Back of our truck was very dirty! Had not been swept prior to us getting it. Had a large pile of dead maggots in the back corner and lots of dirt on the floor and on the attic portion.

Eddie Daniels 
Rating:
4.0

Everyone was really nice and made things work when we was in a jam. We didn't want to go to another place. Thank you again.

Tammy Rayn 
Rating:
5.0

Awesome staff

Chad Strader 
Rating:
5.0

Customer did not leave a comment.

JACOB BLEI 
Rating:
5.0

I was extremely impressed by the professional and courteous interaction with my transaction at this site. Thank you Carter!!

Lanece Tharp 
Rating:
3.0

Customer did not leave a comment.

Daniel Ruiz Munoz 
Rating:
5.0

Customer did not leave a comment.

Douglas MacPherson 
Rating:
5.0

Great customer service

Manuel Quevedo 
Rating:
5.0

Great customer service!

RYAN VIERNES 
Rating:
1.0

Customer did not leave a comment.

Nancy Rupp 
Rating:
5.0

Great customer service! They helped us find a trailer instead of us going place to place. Everyone was kind and helpful.

Alejandrina Burciaga Franco 
Rating:
5.0

Akila had saved the day going above and beyond. She had reached out to the customer to obtain confirmation that I could use a truck that was reserved for the day as there was no trucks available. Everything worked out and she deserves to be noticed for her customer service. Thank you Akila and to the customer who confirmed it was ok to use the truck he reserved.

Bryan Hughes 
Rating:
5.0

Nothing it was perfecto, muchas Gracias

juan sanchez 
Rating:
5.0

Customer did not leave a comment.

Amy Salas 
Rating:
5.0

Very friendly and personable!

Douglas Sauder 
Rating:
1.0

When we dropped off the truck the person working at the desk was named john. We were told to bring the car back with a quarter tank. When I picked it up it was on an 1/8th of a tank so I was told that uhaul would pay us if you brought it back on a quarter of a tank which we did when we turned it in we were given our mileage but never shown the starting mileage so we're not even sure we were charged proper mileage because the dude in there was such an inappropriate representation for U-Haul he insulted us and cussed at us and it's on if the audio and video if the audio and video are being recorded like it says it is then it should be on video between 3:30 and 4:00 on the date of return he actually said to my boyfriend when we are arguing we didn't really argue about the truck being on a quarter tank but he said he was giving us a gift by marking it at a quarter but it was already at a quarter and I made sure of that because when we put gas in it it was across the street or down the street rather, from you guys and I made sure that it was over a quarter of tank because we were driving it there and when we got there and we looked at the tank and it was exactly on a quarter of a tank he told us it was not at a quarter of a tank and continued to argue with us and laugh at us about it and said you guys are arguing with me about a gift I'm giving you and then my boyfriend because I asked him to went outside to check the meter and he said it's directly on a quarter of a tank and so when he came back and told John that John said you better learn something boy it's not on a quarter of a tank and then proceeded to call him a dumbass and then told us he was going to call the police on us for refusing to pay which was not the truth he hadn't even told us what we owed yet for us to be able to refuse it. that was kind of crazy so I told him nobody's refusing to pay I just need to know what we owe you and so he told us that we had put 300 and something miles on the truck which was not the truth and we didn't even drive the truck the second day we had it it parkeded at one place never driven so and then the next night my boyfriend went to San Francisco and back and that was not 300 miles so I feel like we got screwed on the money we had to come out of pocket for a lot and then be treated like s*** by your employee which I don't think was very good at all and I demand that somebody do something about that we are good customers and he was a terrible terrible person and he was actually training a new person who actually looked quite embarrassed by his superiors behavior

Janet Felix 
Rating:
5.0

Nothing- service availability and efficiency was top notch - the van was in excellent condition. It was a very pleasant experience

GREG GIBBS 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top