Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)

221 reviews

4711 Paoli Loop Rd   American Canyon, CA 94503

(707) 643-3782

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 8 am - 2 pm

Services at this Location:

Contact Us

(707) 643-3782

4711 Paoli Loop Rd
American Canyon, CA 94503

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 8 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Staff was great. Very helpful and informative regarding the pre-process and post. I was able to get U-haul the needed information ahead of time, making pickup and drop off a simple experience. Highly recommend The Rental Place if you ever need a car dolly or other equipment.

Joseph F. 
Rating:
5.0

I really recommended 👍

SOFIANE B. 
Rating:
5.0

Exceptional service from John. He went above and beyond to organize the reservation and receipt of the trailer I rented. Can't thank him enough, HIGHLY RECOMMEND!

JOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

DONNA W. 
Rating:
5.0

You are wonderful! Keep on doing what you're doing.

NANCY M. 
Rating:
4.0

Customer did not leave a comment.

TERESA H. 
Rating:
2.0

The person checking in the rental did not explain that the extra insurance coverage was added to the contract. In addition, the trailer was still had some dirt/junk from the last time it was used.

REMO D. 
Rating:
1.0

The person who owns this U-Haul location was rude and also did not understand that I had already paid for the vehicle, attempting to charge me twice. They also called to inform me the morning of that the one-way pickup and drop off option I had selected through the site was unavailable and that I would need to drop the vehicle back off at the original location, factoring in and paying for the added mileage. We also attempted to add a second driver, for which they took pictures of this secondary person's driver's license on a personal phone, and then failed to upload them to the new contract so I was not able to add the secondary driver at all. Overall the customer service was very poor, there were additional charges that I was not made aware of until the morning of, and their security protocols for uploading photos of personal information are very poor.

AMBER R. 
Rating:
4.0

Customer did not leave a comment.

RANDY P. 
Rating:
4.0

I pre-checked in for my trailer pickup but this site still had to re-input a bot of information which took extra time.

Ralph A. 
Rating:
5.0

very friendly and helpful

LAUREN S. 
Rating:
5.0

Customer did not leave a comment.

George C. 
Rating:
5.0

I really had an outstanding experience with this location as a repeat customer. I wish the area lighting was better for after hours returns.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH Z. 
Rating:
5.0

John is the best. He exemplifies what customer service is all about. He's friendly and knowledgeable.

RICHARD C. 
Rating:
5.0

John was so helpful and had great customer service. I needed to extend my time a couple more hours and he was more than willing to work with me at no hesitation. I will definitely come back here if I ever need their services again. Thanks John!

AMANDA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

I've rented a lot of U-haul equipment at many locations over the years and this was some of the most professional service I've ever had. Staff deserves a big pat on the back for having such a good attitude.

Ryan A. 
Rating:
5.0

Super nice guy. He did everything

Andrew E. 
Rating:
5.0

This was by far the best experience I've ever had at any Uhaul company before!! John was very professional and welcoming. He was attentive and listened to what I needed with nothing less than a sincere smile on his face. He answered all my questions and made sure I was comfortable and set to what I needed to accomplish. I would highly recommend this Uhaul company to anyone that's in need of a uhaul!! Thank you John, for making what was set out to be a hard day a little easier!!!

CLARALEI P. 
Rating:
5.0

John is absolutely the best. He made a very difficult move for me effortless. There is absolutely nothing that I would change or have a complaint about.

TRACEY N. 
Rating:
5.0

The only issue I had was with the app not letting me complete the return process when I returned the van to the location. Then, I spent over 25 minutes on hold waiting for someone on your help line to see if they could help me out. At that point I hung up and left the van at the location and figured they would work it out the next day.

Joseph D. 
Rating:
5.0

John was fantastic!! Explained everything to me! Very professional! ðŸ'ðŸ»

RICK D. 
Rating:
5.0

Excellent customer service

maria G. 
Rating:
5.0

The gentleman at the counter who assisted me was professional and a pleasure to work with...please thank him!

GWENDOLYN A. 
Rating:
5.0

Customer did not leave a comment.

KIRK B. 
Rating:
4.0

all good

Brenda H. 
Rating:
4.0

John is a very helpful and pleasant gentleman - very knowledgeable and easy to work with!

BRENDA BALLOU H. 
Rating:
5.0

Nothing, great customer service ...... ..

maria J. 
Rating:
1.0

Paul, was the customer service representative that assisted me with the truck rental. He was dismissive, rude and questioned me for an hour about my identification. I provided all documentation requested and he still was rude and distrustful. I have never experienced racial profile in my life, until today. I will never go there again. I will tell everyone about how Paul treated me.

LEVI L. 
Rating:
5.0

Guy was great and helped us out without belittling us. As a younger guy that makes all the difference to me.

ZIFFUEL L. 
Rating:
5.0

Very please with the service. Would recommend.

maria J. 
Rating:
5.0

The gentleman who helped us went above and beyond. Thanks

DANIEL S. 
Rating:
2.0

It really looks like he was trying to cheat us. He is called every day since Friday checking when we were going to bring back the trailer. We told him that we were going to bring it back by 4 o'clock on Wednesday which was the time it was scheduled for, he then said we were supposed to bring it back the day before, which wasn't true. We had our paperwork and showed him that we were right and he said oh I made a mistake. Just seemed a little fishy.

ROGER S. 
Rating:
5.0

Customer did not leave a comment.

MANUELITO S. 
Rating:
4.0

Customer did not leave a comment.

AMADA M. 
Rating:
5.0

Everything went smooth with my rental at this location.

BRANDON F. 
Rating:
5.0

This is my fourth time renting from American Canyon U-Haul this year.I've rented to help friends move, daytime rental, one way rentals. John is amazing. He is always helpful and the reason I rent from American Canyon U-Haul.

ANGELENA C. 
Rating:
5.0

Customer did not leave a comment.

Briggs H. 
Rating:
5.0

Great customer service.

JAY W. 
Rating:
5.0

good

John T. 
Rating:
5.0

Good person and good service

JOAQUIN M. 
Rating:
5.0

Customer did not leave a comment.

MOHAMAD S. 
Rating:
5.0

Customer did not leave a comment.

Carmen L. 
Rating:
3.0

Customer did not leave a comment.

SCOTT T. 
Rating:
5.0

11 star service every time

Muhammad L. 
Rating:
5.0

Customer did not leave a comment.

Garry C. 
Rating:
4.0

Great experience with dropoff - my pickup location was problematic however.

Joshua B. 
Rating:
5.0

The folks at this location are so much more personable than many other U-Haul locations. Will definitely be my go to, first choice in the future.

ROBERT N. 
Rating:
1.0

Customer did not leave a comment.

JASON P. 
Rating:
5.0

John was professional, courteous and knowledgeable. My check-out and check-in when smoothly and quickly. Thanks!

Richard E. 
Rating:
4.0

Manager was helpful, friendly and infomative

RYAN C. 
Rating:
5.0

Great Experience! Very Friendly and knowledgeable.

BRIAN S. 
Rating:
5.0

Customer did not leave a comment.

Aris M. 
Rating:
5.0

Customer did not leave a comment.

RAUL R. 
Rating:
5.0

Customer did not leave a comment.

Leonardo C. 
Rating:
4.0

Customer did not leave a comment.

Remigio V. 
Rating:
5.0

Customer did not leave a comment.

Floyd P. 
Rating:
5.0

Everything was good

TOMMY G. 
Rating:
5.0

Nothing more could be done to make it a better experience.

Chris B. 
Rating:
4.0

Customer did not leave a comment.

ALBERTO G. 
Rating:
5.0

Excellent customer service!!

VALERIE Z. 
Rating:
4.0

Customer did not leave a comment.

AMALIA S. 
Rating:
5.0

Excellent Customer Service

Linda Z. 
Rating:
5.0

John was fantastic, Amber on the phone was fantastic as well

JEFFREY D. 
Rating:
5.0

Customer did not leave a comment.

Juan P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Professional & Friendly Customer Service.

Rosemarie A. 
Rating:
5.0

John was the greatest. Really outstanding customer service

EDDIE R. 
Rating:
5.0

John Arrambide is the best. He understands people and is helpful with our needs

MARCO M. 
Rating:
3.0

Customer did not leave a comment.

BAREND V. 
Rating:
5.0

Really nothing to improve. John exceeded my expectations with his friendliness and knowledge of the equipment.

Marco M. 
Rating:
5.0

Excellent experience!

Sherrell W. 
Rating:
5.0

Customer did not leave a comment.

MELVIN F. 
Rating:
5.0

Customer did not leave a comment.

Ashley E. 
Rating:
3.0

I was told to take a picture and send to the number and drop off the keys.

TONY DONGUK C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE S. 
Rating:
5.0

Customer did not leave a comment.

LEDRA G. 
Rating:
5.0

First time great experience at uhaul location 👍👍

PARMJIT H. 
Rating:
5.0

The online check-in was inconsistent and took multiple tries to complete. the in office check-in also took time as the system was slow. Otherwise the staff and office experience was excellent.

Jatinder A. 
Rating:
1.0

The owner stole money from my account and when I called him he was so rude to me. My husband called him and changed his tone of voice to him.. lol what a son of b#%^

Lavin J. 
Rating:
4.0

Customer did not leave a comment.

JAMISON C. 
Rating:
5.0

Staff is always kind and helpful. This is the most efficiently run Uhaul , I've rented from.

Marilyn G. 
Rating:
4.0

Customer did not leave a comment.

Joel J. 
Rating:
3.0

i live about 15 miles away from this location. It would be nice if there was access in my town of Napa.

BARRY R. 
Rating:
5.0

The owner of this dealership is a five star representative of u-haul. He is very professional and knowledgeable. I appreciated meeting him and will refer this location to anyone that needs to rent a truck or trailer. Very impressed.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

NICOLAS R. 
Rating:
1.0

I was charged double the estimate despite putting gas back into it at the appropriate level. The attendant was 40 minutes late for my scheduled pick up time. There were no blankets or dolly that I reserved. The uhaul I was given was not cleaned from the prior use.

THEODORE H. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The owner was very cooperative and considerate.

RUEL L. 
Rating:
5.0

I don't think you could do anything to improve it for the next customer. This location was off the hook outstanding service the trucks were cleaner than brand new not to mention only 200 miles on it that's no big deal this truck was cleaner than anything I've ever bought off the showroom floor. Service was outstanding unbelievable I never got any kind of service like that for me you call people in my entire lifetime. Would I recommend this location to other people s*** I've recommended this location to over 10 people and I'll do constantly telling other people about it daily. The other U-Haul locations should take a learning from this guy business would be out of the out just astronomically if everybody treated their customers and their equipment like this guy did. Keep up the good work

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

LEROY H. 
Rating:
5.0

John and his staff were professional, curtious, and knowledgeable. I usually don't do reviews, but my experience with John and his team was, as Buzz Lightyear would say, "above and beyond".

JOHN H. 
Rating:
5.0

Customer did not leave a comment.

LARRY K. 
Rating:
1.0

The manager was awful and a con artist. Charged us double for the rental and insurance. When I called to inform him I was instructed to “fuck myself, and never call or use the services again.” Very upset and disputing entire charge.

Guy G. 
Rating:
5.0

John was very knowledgeable and friendly. Fast and efficient.

LAURA A. 
Rating:
1.0

The owner insisted that I pay for supplemental insurance or he would refuse to let me rent the truck. Dishonest and will not ever deal with that location. Do not use this location.

KIRK T. 
Rating:
5.0

The rental process was quick and simple. The site was clean and well organized Equipment was in great shape and clean. The return was also quick with the receipt emailed to me for easy record keeping Will use this site again in the future

STANLEY L. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top