The lady was friendly and knowledgeable, the facility is in a convenient location..
David S
Customer Reviews for The Rental Place
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Le recomiendo todo está bien y gracias
Ignacio RVery smooth transaction, professional and would rent from again
phil hYou are doing outstanding.
Renato TExcellent service, personable staff.
Edwin HGreat management and facilities! Manager was super flexible with my needs and allowed for a safe check out, install, and convenient return!
RYAN VVery helpfull and knowledgeable!!!!
ISRAEL FThe man I dealt with wasn’t at the location but he was extremely helpful.
Lauren GCarter communicated and assisted wonderfully!! I'm definitely going to rent from him again.
Michael GThe manager was very helpful and dynamic Posting on the main website if the pick up locations can accommodate parking or not
Kevin AOur experience was awesome from the time we drove in. Great customer service, we will always use this location.
ANGLEA AThere was not enough room to return trailer into a slot so I left it to the side of the lot and I was charged a fee. The lady who answered the phone sounded like she just smoked a bunch of meth and was charging me a fee for it. The guy that checked us out was cool as hell though, he wasn’t there when we returned it unfortunately.
Jake KThis entire reservation was a nightmare. My original reservation was to p/u in Napa but there were no trucks available, not sure if we were going to make it by 5pm we checked in on line and then we did not receive anything on how to retrieve our key I made many calls to the call center they did help but to have to make 5 calls and then I was to receive a $70.00 credit for the trouble and that never happened. Not sure I would rent from U-Haul in the future after what I went through..
Librada GEasy, fast, seamless experience! Best UHaul location ever!
ALI BNothing everything is in good condition🥳
Victoria GGreat Customer Service… very accommodating & professional…. Mr. Curtis and the Wife are super helpful and very Friendly… Awesome people and location…
RATU VThe staff was wonderful
Linda PAmazing Customer Service from the owners… Curtis and the Wife… Very Friendly and super helpful…
RATU VNothing really this location got nice good trucks, and excellent service
khyll JThe guy that helped us was amazing. Great customer service, personable and a pleasure to work with. Pick up and drop off was a breeze. Flawless service.
Jessica DCustomer service was better than any other U-Haul location I have ever been to. This location is owner operated and it makes for a much smoother and hassle-free experience. This is the only U-Haul location I will use from now on
Chad MThe very kind man working there was great!
Kerry FThe person working there was great but the fact they have no on property parking at business or off property parking and you have to either get dropped off or ride share is terrible.
Ty DBest to have cruise control on your trucks
manuel bFor the distance I traveled it was a real pain not to have cruise control. Past trucks I have rented had cruise control and a lock for the roll-up door. This one had neither, and I could not buy a lock at this location.
Stephen MThank you I’ll definitely come back to them ❤️ Happy New Year
jamella jThe one guy, I didn’t catch his name that was working on my pick up and drop off day in American canyon did a great job.
John LExcelent coustumer service
Luis GThe best customer service I ever received from any Uhaul location. Very kind and helpful. Thank you American Canyon Uhaul with all my moving needs.
Lukas NGood and helpful service
Ashok KThe staff and service at this location were excellent!!! The crew got my the very best truck!
Le JYour trucks price and what charged was not on same page will be calling customer service regarding the dispute for price difference that’s not rite or fair to customer price shud match advertisement
kennita rRep was really friendly, helpful, and personable. Looks like a hard worker A++
Athanasios KHad a reservation months in advance when it came down to the wire uhaul called me over 8x times shuffled us around, shortage of trucks. We ended up getting placed here at american canyon rental place. It was a total nightmare. I had to pick it up before they were open so the technician failed to update my pickup time so i had to waste hours on the phone at 5-6am to fix the mistake. The key for the truck was inaccessible due to a faulty lock. More wasted time. The truck was disgusting inside covered in soda and bug splatter. Not to mention THERE WAS NO GAS IN IT. It caused major delays starting my move and the friends who were going to help me unload from an upstairs unit had to leave go to work. So i had to do most of my move BY MYSELF. Major frustration. I even called uhaul a week before to make sure everything was smooth but they had truck shortages. My truck was a gas hog and the vacuum switch kept making the vent &a/c only work on my feet so it got hot
Brian MThe staff were incredible. Carter, especially. They resolved a massive issue that the Customer Service number/team left me with: I had a one-way motorcycle trailer reserved for Elk Grove. Customer service moved me to Stockton (which was not convenient for me.) I called and had it moved to American Canyon. The representative on the phone, after my persistent asking, confirmed it was indeed one way (would be dropped off in San Francisco), it was indeed a motorcycle trailer (with a front wheel chock), and that it was going to be available at American Canyon. Upon arriving, I learned none of the above was true. Carter said the only motorcycle trailer they had needed to be returned to the American Canyon location. There was no way I was about to make that trip twice, so he met me halfway between SF and American Canyon and picked the trailer up from me. If he's eligible for a bonus or some kind of formal reward, please give it to him. If it weren't for his actions, I'd never have used UHAUL again.
Matthew BThe pick up and drop off was easy. Nice associates that helped
Jillian SThere is no better U-Haul location than the one on Paoli Loop Road in American Canyon, CA. The trailer was the perfect choice to do the work I completed. The new owners are incredibly talented in providing the best customer service possibly available. The coffee and the Halloween treats were perfect. Great job Rabonnie and Sanata. Keep up the great work. You have a customer for Life.
John ASanata and Rabonnie Carter were very professional and pleasant to work with. I highly recommend this location to everyone.
John AGreat customer service, they helped me resolve a rental price issue!
David O👌👌👌👍👍👍
Ryan SRabani was tremendous.
Scott BGreat service overall.
Humberto MExcellent
DEREC BNot change a thing.. Very nice people up front in office
George EDude who helped me was awesome. Not sure what his name was but great customer service
Anthony WEverything went smooth and well
derick rExcellent service, check in just took a couple of minutes and was done with the equipment. Great, friendly staff and would recommend this location to anyone.
Jonathan ENothing because the service was excellent
ADRIANNE CCarter is fantastic. What a hard worker and incredible attitude! He also gave me great advice for roadside assistance should I need it. I plan to use ghis location in the future because of Carter.
Peter HThe young woman who helped me there was respectful, courteous and extremely helpful!
John DGreat service, great location, easy parking, and great customer service, no complaints. They were very polite and assisted with everything and went out of their way to help.
oscar vEasy to book and good communication. They worked with me on my times needed and are very professional. I will definitely be renting U-Hauls here all the time.
Luke CExcellent, friendly, will definitely refer them to everyone we know. Great service all around.
Allen QSmall location with limited rental equipment
Norman SGreat service!
John LBack of our truck was very dirty! Had not been swept prior to us getting it. Had a large pile of dead maggots in the back corner and lots of dirt on the floor and on the attic portion.
Eddie DEveryone was really nice and made things work when we was in a jam. We didn't want to go to another place. Thank you again.
Tammy RAwesome staff
Chad SI was extremely impressed by the professional and courteous interaction with my transaction at this site. Thank you Carter!!
Lanece TGreat customer service
Manuel QGreat customer service!
RYAN V