Customer Reviews for The Rental Place
(Distribuidor de U-Haul del vecindario)

204 comentarios

4711 Paoli Loop Rd   American Canyon, CA 94503

(707) 643-3782

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(707) 643-3782

4711 Paoli Loop Rd
American Canyon, CA 94503

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 5 p. m.
  • Dom.: 8 a. m. - 2 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

I've rented a lot of U-haul equipment at many locations over the years and this was some of the most professional service I've ever had. Staff deserves a big pat on the back for having such a good attitude.

Ryan A. 
Clasificación:
5.0

Super nice guy. He did everything

Andrew E. 
Clasificación:
5.0

This was by far the best experience I've ever had at any Uhaul company before!! John was very professional and welcoming. He was attentive and listened to what I needed with nothing less than a sincere smile on his face. He answered all my questions and made sure I was comfortable and set to what I needed to accomplish. I would highly recommend this Uhaul company to anyone that's in need of a uhaul!! Thank you John, for making what was set out to be a hard day a little easier!!!

CLARALEI P. 
Clasificación:
5.0

John is absolutely the best. He made a very difficult move for me effortless. There is absolutely nothing that I would change or have a complaint about.

TRACEY N. 
Clasificación:
5.0

The only issue I had was with the app not letting me complete the return process when I returned the van to the location. Then, I spent over 25 minutes on hold waiting for someone on your help line to see if they could help me out. At that point I hung up and left the van at the location and figured they would work it out the next day.

Joseph D. 
Clasificación:
5.0

John was fantastic!! Explained everything to me! Very professional! ðŸ'ðŸ»

RICK D. 
Clasificación:
5.0

Excellent customer service

maria G. 
Clasificación:
5.0

The gentleman at the counter who assisted me was professional and a pleasure to work with...please thank him!

GWENDOLYN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KIRK B. 
Clasificación:
4.0

all good

Brenda H. 
Clasificación:
4.0

John is a very helpful and pleasant gentleman - very knowledgeable and easy to work with!

BRENDA BALLOU H. 
Clasificación:
5.0

Nothing, great customer service ...... ..

maria J. 
Clasificación:
1.0

Paul, was the customer service representative that assisted me with the truck rental. He was dismissive, rude and questioned me for an hour about my identification. I provided all documentation requested and he still was rude and distrustful. I have never experienced racial profile in my life, until today. I will never go there again. I will tell everyone about how Paul treated me.

LEVI L. 
Clasificación:
5.0

Guy was great and helped us out without belittling us. As a younger guy that makes all the difference to me.

ZIFFUEL L. 
Clasificación:
5.0

Very please with the service. Would recommend.

maria J. 
Clasificación:
5.0

The gentleman who helped us went above and beyond. Gracias

DANIEL S. 
Clasificación:
2.0

It really looks like he was trying to cheat us. He is called every day since Friday checking when we were going to bring back the trailer. We told him that we were going to bring it back by 4 o'clock on Wednesday which was the time it was scheduled for, he then said we were supposed to bring it back the day before, which wasn't true. We had our paperwork and showed him that we were right and he said oh I made a mistake. Just seemed a little fishy.

ROGER S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUELITO S. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMADA M. 
Clasificación:
5.0

Everything went smooth with my rental at this location.

BRANDON F. 
Clasificación:
5.0

This is my fourth time renting from American Canyon U-Haul this year.I've rented to help friends move, daytime rental, one way rentals. John is amazing. He is always helpful and the reason I rent from American Canyon U-Haul.

ANGELENA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Briggs H. 
Clasificación:
5.0

Great customer service.

JAY W. 
Clasificación:
5.0

good

John T. 
Clasificación:
5.0

Good person and good service

JOAQUIN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MOHAMAD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carmen L. 
Clasificación:
3.0

El cliente no dejó un comentario.

SCOTT T. 
Clasificación:
5.0

11 star service every time

Muhammad L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garry C. 
Clasificación:
4.0

Great experience with dropoff - my pickup location was problematic however.

Joshua B. 
Clasificación:
5.0

The folks at this location are so much more personable than many other U-Haul locations. Will definitely be my go to, first choice in the future.

ROBERT N. 
Clasificación:
1.0

El cliente no dejó un comentario.

JASON P. 
Clasificación:
5.0

John was professional, courteous and knowledgeable. My check-out and check-in when smoothly and quickly. ¡Gracias!

Richard E. 
Clasificación:
4.0

Manager was helpful, friendly and infomative

RYAN C. 
Clasificación:
5.0

Great Experience! Very Friendly and knowledgeable.

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aris M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAUL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Leonardo C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Remigio V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Floyd P. 
Clasificación:
5.0

Everything was good

TOMMY G. 
Clasificación:
5.0

Nothing more could be done to make it a better experience.

Chris B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALBERTO G. 
Clasificación:
5.0

Excellent customer service!!

VALERIE Z. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMALIA S. 
Clasificación:
5.0

Excelente servicio al cliente

Linda Z. 
Clasificación:
5.0

John was fantastic, Amber on the phone was fantastic as well

JEFFREY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD A. 
Clasificación:
5.0

Professional & Friendly Customer Service.

Rosemarie A. 
Clasificación:
5.0

John was the greatest. Really outstanding customer service

EDDIE R. 
Clasificación:
5.0

John Arrambide is the best. He understands people and is helpful with our needs

MARCO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

BAREND V. 
Clasificación:
5.0

Really nothing to improve. John exceeded my expectations with his friendliness and knowledge of the equipment.

Marco M. 
Clasificación:
5.0

Excellent experience!

Sherrell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ashley E. 
Clasificación:
3.0

I was told to take a picture and send to the number and drop off the keys.

TONY DONGUK C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEDRA G. 
Clasificación:
5.0

First time great experience at uhaul location 👍👍

PARMJIT H. 
Clasificación:
5.0

The online check-in was inconsistent and took multiple tries to complete. the in office check-in also took time as the system was slow. Otherwise the staff and office experience was excellent.

Jatinder A. 
Clasificación:
1.0

The owner stole money from my account and when I called him he was so rude to me. My husband called him and changed his tone of voice to him.. lol what a son of b#%^

Lavin J. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMISON C. 
Clasificación:
5.0

Staff is always kind and helpful. This is the most efficiently run Uhaul , I've rented from.

Marilyn G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joel J. 
Clasificación:
3.0

i live about 15 miles away from this location. It would be nice if there was access in my town of Napa.

BARRY R. 
Clasificación:
5.0

The owner of this dealership is a five star representative of u-haul. He is very professional and knowledgeable. I appreciated meeting him and will refer this location to anyone that needs to rent a truck or trailer. Very impressed.

PAUL S. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLAS R. 
Clasificación:
1.0

I was charged double the estimate despite putting gas back into it at the appropriate level. The attendant was 40 minutes late for my scheduled pick up time. There were no blankets or dolly that I reserved. The uhaul I was given was not cleaned from the prior use.

THEODORE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

James W. 
Clasificación:
5.0

The owner was very cooperative and considerate.

RUEL L. 
Clasificación:
5.0

I don't think you could do anything to improve it for the next customer. This location was off the hook outstanding service the trucks were cleaner than brand new not to mention only 200 miles on it that's no big deal this truck was cleaner than anything I've ever bought off the showroom floor. Service was outstanding unbelievable I never got any kind of service like that for me you call people in my entire lifetime. Would I recommend this location to other people s*** I've recommended this location to over 10 people and I'll do constantly telling other people about it daily. The other U-Haul locations should take a learning from this guy business would be out of the out just astronomically if everybody treated their customers and their equipment like this guy did. Keep up the good work

JEFFREY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEROY H. 
Clasificación:
5.0

John and his staff were professional, curtious, and knowledgeable. I usually don't do reviews, but my experience with John and his team was, as Buzz Lightyear would say, "above and beyond".

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY K. 
Clasificación:
1.0

The manager was awful and a con artist. Charged us double for the rental and insurance. When I called to inform him I was instructed to “fuck myself, and never call or use the services again.” Very upset and disputing entire charge.

Guy G. 
Clasificación:
5.0

John was very knowledgeable and friendly. Fast and efficient.

LAURA A. 
Clasificación:
1.0

The owner insisted that I pay for supplemental insurance or he would refuse to let me rent the truck. Dishonest and will not ever deal with that location. Do not use this location.

KIRK T. 
Clasificación:
5.0

The rental process was quick and simple. The site was clean and well organized Equipment was in great shape and clean. The return was also quick with the receipt emailed to me for easy record keeping Will use this site again in the future

STANLEY L. 
Clasificación:
5.0

John A. did a superb job with my reservation.

ANDRE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel B. 
Clasificación:
5.0

VERY SATISFIED.... PERSONNELL AT THIS LOCATION, FRIENDLY AND PROFESSIONAL - JOHN

LORI P. 
Clasificación:
1.0

The owner needs a reality check and some tips on customer service if he wants his so-called "business" to be successful. He is so disrespectful and arrogant I can't imagine working for a shitty employer. Best of luck to you....

LARRY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT K. 
Clasificación:
5.0

The gentleman running the business was kind and knowledgeable and helped rent the piece of equipment for my needs. Cheers

Richard L. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE W. 
Clasificación:
5.0

Nothing they went above and beyond

Aris S. 
Clasificación:
5.0

John is such a kind person! I appreciate every time I get to work with him.

EDNA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kongseng M. 
Clasificación:
5.0

Great location. SAFETY ISSUE: Brake Light kept coming on. Had very heavy load and significant concerns about brakes failing.

David S. 
Clasificación:
5.0

The people who work there are awesome, super helpful and funny. Great experience!!

LAUREN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIE R. 
Clasificación:
3.0

Encourage the boss to be more people friendly, Espino towards his employees.

JASON S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KERRY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

NORMAN D. 
No se han enviado comentarios para esta ubicación.

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