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Kent E.
Customer Reviews for The Rabbit Box
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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The original truck contracted for was no longer available due to the previous customer returning it with a damaged tire. The lease was not able to get the tire repaired or replaced by the U-Haul specified repair vendor by the contracted pick up time. The contracted truck had not been repaired and was still out of service 2 days later.
Jerome H.Rabbit box was great! Friendly folks and helpful. My only complaint is that the only place I could get a truck and dolly added 50 miles to my trip. The online reservation system wouldn't let me get both rentals from different locations.
NICHOLAS G.I just dropped off, nothing to say about this location.
PATRICK S.Was unable to pick up truck using 24/7 login and had to wait for location to open. Signing in was difficult once they opened as well. Eventually got a truck.
MONICA O.Nothing every thing was just fine
Elkin S.Quick and easy rental.
Phillip S.I went to the location to rent a trailer. They had 2. They told. Me to go online and reserve one. I did. I was made to wait over an hour. I have never seen anything more stupid. I hope I never have to rent again.
Stephen K.Online check in and check out were seamless.
DEVAN V.Explained everything very clearly.
WAYNE W.Uhaul can lower its mileage rate. .80 cents per mile is ridiculous. Those rates will keep me from renting from uhaul again.
Alden R.Perfect customer experience. I will be renting from this same U-Haul provider again soon.
MARGO S.Very friendly and service was wonderful
ROBIN B.Very friendly staff!
Walter B.They've never been open to assist when your app doesn't work (which is every time because service sucks there) so I don't know how well the actual store is
Justin D.After hours drop off was super easy and very convenient! But the after hours pick up was not good. It took over 40min to get through the process! And we had to call someone to figure out where the keys were left because this location has no lock boxes.
Russell K.Do something about the smell. My reservation had a totally different location for pickup. (118 Old Anderson Road, Pendleton). I had to travel over 10 miles to get to this location. That was not acceptable as I did not request this change.
SHAROUNDA B.Really bad experience... The employee told us there was no ramp for the U-Haul we booked. How would we load really heavy appliance to the truck?? No alternative option provided. We also booked an utility dolly two weeks ago online, but no utility dolly was available. No explanation of it. Why did we book it online two weeks ago if everything we booked online didn't count? Definitely would not recommend this location to friends and family. No apology for any inconvenience caused by the ramp or the dolly.
YUTING L.Not the fault of the location but we reserved a ten foot truck and the only one available was a twenty foot truck.
KEVIN L.The location was awesome! The Uhaul web site wouldn't allow me to do the 24/7 service due to server error. I had to wait 90 minutes to pick up my rental.
DONNA B.I would recommend this location to a friend because he hasn't many options.
Ali M.At this location? Nothing. I can only say positive reviews. I rive past 2 different U-Haul providers to use the U-Haul here. I've used this location 2 previous times and by far the most pleasant experience.
GLENN M.Everything was great!
Tony S.Very nice and helpful lady thanks
James T.I am being billed charges that are just in fair. I have attempt to reach done one an. No one I have. But my card is being charged
TINISHA E.Friendly and convenient.
Janis Y.Very nice people at this location
GREGG C.Bery courteous ppl
Kimberley T.The woman handling the rental at the Rabbit Box was rude and she over charged us.
JOSEPH A.Great little trailer , easy to load and unload , People at the farm store were great too.
bill E.Wonderful dealer, kind people, well maintained equipment. A great experience!
KIMBERLY S.Nothing at this time
Anthony C.Trailer was older and had several places with damage. They were marked. Also, i would have preferred a 5x10 trailer instead of the 5x8 but i could not find one available at any locations.
John D.They were very friendly and helpful.
Jeffrey D.The rabbit box location would have been fine but the lady running the place was very rude. Almost as if she was angry that we were bothering her. When I returned the truck, due by 9 am, the same time the store was supposed to open, she was not open. It took me 30 mins to download app, share location take pics and return as if after hours. She never did show up to open. This was the first time I have ever rented uhaul. Was not good. The truck was fine though. U haul should reconsider using this business as a rental site.
JASON B.The way the u-haul was parked was nearly impossible to back out. There was tricks beside it and directly in front, to back up there were trees and the most minimal space. It was almost impossible to back out, hitting the building or a tree was almost impossible on top of a random bathtub being directly behind the truck. Luckily I was able to spot my husband and after what seemed for we he inched his way out but had to go directly over a small ditch to get out. The side right mirror was completely broke and put together with duct tape. You couldn't move it whatsoever so there was absolutely no way to use that mirror to check traffic, so I had to ride with him to spot him for incoming traffic on the right side. The van we received should've been fixed before it was handed to us. It is absolutely not safe to drive. Without a spotter the right sides visibility is nonexistent.
Gamaliel G.Extraordinario servicio al cliente
Steve D.Drop off on Sunday so they were closed
Shirley C.The online method of picking up and returning truck was very difficult.
Donna H.Drop off was easy and a breeze!
carl M.You need to improve your online check in, put in drivers license and said it was saved but when in person to pick up truck license didn't show up.
Richard M.Nothing to improve. Very friendly and personable service. Very easy to rent truck and return after hours. Highly recommend this location.
Jerry C.Excellent customer service with great clean equipment! I will definitely use this UHaul location for all our Clemson moving needs!
Robert J.Excellent service!
Robert J.The rep at the Rabbit Box (Linda?) was very efficient, professional and polite. She made the whole experience very easy. Gracias.
Katherine N.Learning the self check in and out was a bit bumpy but not too difficult. Overall a good experience.
Patrick M.When signing up online, somehow the photos of my license were not uploaded but I was unaware until at the counter. It would be better if the system let me know that this part of th application had not been completed.
Anne H.Linda is always great. That's why I am glad she is here. This particular rental was a last minute thing and Linda was able to get me set and on the road as fast as the system would let her. If you have service awards, she should get one. She went above and beyond to get me on the road. Applause, Applause!! She could use more equipment support in this area. We have two big universities in the area and I know at critical times it is hard for her to get everything she needs. UHaul's reservation and pick up system seems redundant and needs to be simplified for the customer.
Doug B.Improve the online reservation and check in experience better. It is not user friendly in my opinion. Harder than it needs to be.
Timothy L.Excellent service. Very friendly and knowledgeable. Helped get us going and gave us very helpful tips for our drive. Thanks for getting is going with smile on a hot and humid Saturday :)
Kevin K.I used the mobile app to rent the vehicle and that was a bad experience. When I got to the location it kept notifying that I was not at the correct location. I tried several times and it did not work. I was very worried when I went to the store. Thankfully the store owner was very kind and processed out rental request without a hassle
Rachitha P.