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Jesseny C.
Customer Reviews for The Rabbit Box
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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After hours drop off was super easy and very convenient! But the after hours pick up was not good. It took over 40min to get through the process! And we had to call someone to figure out where the keys were left because this location has no lock boxes.
Russell K.Do something about the smell. My reservation had a totally different location for pickup. (118 Old Anderson Road, Pendleton). I had to travel over 10 miles to get to this location. That was not acceptable as I did not request this change.
SHAROUNDA B.Really bad experience... The employee told us there was no ramp for the U-Haul we booked. How would we load really heavy appliance to the truck?? No alternative option provided. We also booked an utility dolly two weeks ago online, but no utility dolly was available. No explanation of it. Why did we book it online two weeks ago if everything we booked online didn't count? Definitely would not recommend this location to friends and family. No apology for any inconvenience caused by the ramp or the dolly.
YUTING L.Not the fault of the location but we reserved a ten foot truck and the only one available was a twenty foot truck.
KEVIN L.The location was awesome! The Uhaul web site wouldn't allow me to do the 24/7 service due to server error. I had to wait 90 minutes to pick up my rental.
DONNA B.I would recommend this location to a friend because he hasn't many options.
Ali M.At this location? Nothing. I can only say positive reviews. I rive past 2 different U-Haul providers to use the U-Haul here. I've used this location 2 previous times and by far the most pleasant experience.
GLENN M.Everything was great!
Tony S.Very nice and helpful lady thanks
James T.I am being billed charges that are just in fair. I have attempt to reach done one an. No one I have. But my card is being charged
TINISHA E.Friendly and convenient.
Janis Y.Very nice people at this location
GREGG C.Bery courteous ppl
Kimberley T.The woman handling the rental at the Rabbit Box was rude and she over charged us.
JOSEPH A.Great little trailer , easy to load and unload , People at the farm store were great too.
bill E.Wonderful dealer, kind people, well maintained equipment. A great experience!
KIMBERLY S.Nothing at this time
Anthony C.Trailer was older and had several places with damage. They were marked. Also, i would have preferred a 5x10 trailer instead of the 5x8 but i could not find one available at any locations.
John D.They were very friendly and helpful.
Jeffrey D.The rabbit box location would have been fine but the lady running the place was very rude. Almost as if she was angry that we were bothering her. When I returned the truck, due by 9 am, the same time the store was supposed to open, she was not open. It took me 30 mins to download app, share location take pics and return as if after hours. She never did show up to open. This was the first time I have ever rented uhaul. Was not good. The truck was fine though. U haul should reconsider using this business as a rental site.
JASON B.The way the u-haul was parked was nearly impossible to back out. There was tricks beside it and directly in front, to back up there were trees and the most minimal space. It was almost impossible to back out, hitting the building or a tree was almost impossible on top of a random bathtub being directly behind the truck. Luckily I was able to spot my husband and after what seemed for we he inched his way out but had to go directly over a small ditch to get out. The side right mirror was completely broke and put together with duct tape. You couldn't move it whatsoever so there was absolutely no way to use that mirror to check traffic, so I had to ride with him to spot him for incoming traffic on the right side. The van we received should've been fixed before it was handed to us. It is absolutely not safe to drive. Without a spotter the right sides visibility is nonexistent.
Gamaliel G.Extraordinario servicio al cliente
Steve D.Drop off on Sunday so they were closed
Shirley C.The online method of picking up and returning truck was very difficult.
Donna H.Drop off was easy and a breeze!
carl M.You need to improve your online check in, put in drivers license and said it was saved but when in person to pick up truck license didn't show up.
Richard M.Nothing to improve. Very friendly and personable service. Very easy to rent truck and return after hours. Highly recommend this location.
Jerry C.Excellent customer service with great clean equipment! I will definitely use this UHaul location for all our Clemson moving needs!
Robert J.Excellent service!
Robert J.The rep at the Rabbit Box (Linda?) was very efficient, professional and polite. She made the whole experience very easy. Gracias.
Katherine N.Learning the self check in and out was a bit bumpy but not too difficult. Overall a good experience.
Patrick M.When signing up online, somehow the photos of my license were not uploaded but I was unaware until at the counter. It would be better if the system let me know that this part of th application had not been completed.
Anne H.Linda is always great. That's why I am glad she is here. This particular rental was a last minute thing and Linda was able to get me set and on the road as fast as the system would let her. If you have service awards, she should get one. She went above and beyond to get me on the road. Applause, Applause!! She could use more equipment support in this area. We have two big universities in the area and I know at critical times it is hard for her to get everything she needs. UHaul's reservation and pick up system seems redundant and needs to be simplified for the customer.
Doug B.Improve the online reservation and check in experience better. It is not user friendly in my opinion. Harder than it needs to be.
Timothy L.Excellent service. Very friendly and knowledgeable. Helped get us going and gave us very helpful tips for our drive. Thanks for getting is going with smile on a hot and humid Saturday :)
Kevin K.I used the mobile app to rent the vehicle and that was a bad experience. When I got to the location it kept notifying that I was not at the correct location. I tried several times and it did not work. I was very worried when I went to the store. Thankfully the store owner was very kind and processed out rental request without a hassle
Rachitha P.Great experience no problems at all!
Michael R.All good here.
John A.Excellent service.
William S.Easy in and out. The owner was very helpful. We will definitely recommend The Rabbit Box to our family and friends.
Marcie H.Very helpful. I have used this location before and prefer it for the greater Clemson / Central SC area.
William Marti G.Excellent customer service
Keith J.The woman who runs this location was nice and funny. Very helpful and knowledgeable. Overall 10/10
Jennifer L.Move rental to another business, Personal rude, trucks non maintained, and dirty inside.
John M.Quickly had us on the road after arriving. Even quicker return!
Michael W.The lady who I believe Dan‘s the rabbit box called me the morning of my reservation to let me know that she had a short appointment and wanted to make sure she was there for me and it actually had turned out that I had just adjusted my time to pick up and it was not even an issue however she went out of her way to reach out to me and make sure that the short time she was gone from her for small business was not going to cause me any hardship. She was very thorough in helping me too check out the truck and answer any questions that I had and could not have been more pleasant. I was helped very quickly both when I picked up the truck and also when I returned it. I have rented many U-Haul‘s in my 30 years of marriage due to moving frequently for work and I have never had as pleasant of an experience renting a U-Haul as I did at the rabbit box. Kudos on running an awesome business that focuses on Old fashion customer service and in the future when I need to rent a U-Haul locally for transporting furniture and various things that I do for my side business I will rent from the rabbit box every time! Thank you for a wonderful rental experience.
Heather W.provide either a AAA or Military discount!
michael R.Earlier drop off on Saturday
Bill L.Extraordinario servicio al cliente
Katie P.