Customer Reviews for The Mower Shop
(U-Haul Neighborhood Dealer)

98 reviews

12923 Ford Dr   Fishers, IN 46038
(126th St & Ford Dr)

(317) 572-1993

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(317) 572-1993

12923 Ford Dr
Fishers, IN 46038
(126th St & Ford Dr)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4:30 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Gina R. 
Rating:
5.0

Great service, friendly employees, would definitely use The Mower Shop again!

RICKY B. 
Rating:
5.0

The location and equipment were adequate. It's the return process from the uhaul website that was steaming garbage... Whoever designed it needs a high five... In the face... With a brick...

THOMAS A. 
Rating:
5.0

Customer did not leave a comment.

MOSES C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK S. 
Rating:
5.0

the truck was clean and ready when I arrived. excellent, helpful service. highly recommend.

DANIEL A. 
Rating:
5.0

Awesome experience and professional customer service.

Zeeshan Raza M. 
Rating:
5.0

Customer did not leave a comment.

Ashley P. 
Rating:
5.0

Can't think of anything…they are always on top of everything-have great attitudes and customer service! Wouldn't rent anywhere else!

PATRICIA C. 
Rating:
4.0

Asked for a furniture Dolly and did not get one. It was credited back on the receipt but it would have been nice to have.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

NICOLE K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie W. 
Rating:
5.0

It was good no problems

Mark R. 
Rating:
5.0

Customer did not leave a comment.

CAREY F. 
Rating:
5.0

Customer did not leave a comment.

Catherine F. 
Rating:
5.0

Everything went fine - Josh was very helpful and provided answers for all my questions and concerns

IRENE M. 
Rating:
1.0

Order was canceled then it was changed to a different place then our rental was given to someone else. We had a team of people at 930 we did not start moving until Noon. Unacceptable

BRYCE S. 
Rating:
3.0

Be more service oriented. Seemed a little put off when I asked him to unhitch the unloaded trailer from the truck so I could drop it off and return the next day with the unloaded truck. I had no contact with personnel when I dropped off the truck.

BRIAN G. 
Rating:
5.0

The guys were polite, fun and efficient. Best rental experience ever

THEODORE S. 
Rating:
5.0

Guy at the front desk was great.

CHRISTOPHER G. 
Rating:
5.0

Ordered a 15' truck but was changed to a 20' truck with no notification of the change.

PHILLIP G. 
Rating:
5.0

Customer did not leave a comment.

LUTHER B. 
Rating:
5.0

Customer did not leave a comment.

TERESA W. 
Rating:
5.0

nothing...the mower shop location is literally the best service for uhaul in the Indy area

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

JANE S. 
Rating:
2.0

The guy clearly could not have cared less. There was a difference between what I paid online and what it said I owed when I picked the truck up and he put zero effort into figuring out what it was. He had a horrible attitude and constantly swears in front of customers

JOSEPH B. 
Rating:
5.0

Nothing

Ebenezer A. 
Rating:
5.0

Great customer service.

NOEL K. 
Rating:
5.0

Customer did not leave a comment.

RACHEL B. 
Rating:
5.0

Great experience!

VENESSA D. 
Rating:
5.0

The Mower Shop will be easier to get to once construction on 131st Street is finished. Other than that, it was pretty easy to get to and the guy who took our trailer was very personable (and VERY strong!).

LINDA P. 
Rating:
3.0

Customer did not leave a comment.

Marlon T. 
Rating:
5.0

Customer did not leave a comment.

KARIN F. 
Rating:
5.0

Customer did not leave a comment.

TINA M. 
Rating:
5.0

Super smooth reservation process, the people on-site helped us save money, and the drop-off was a piece of cake!

Amy C. 
Rating:
4.0

Everything was great and ready when I arrived

ALEESUSAN S. 
Rating:
5.0

Outstanding staff and service

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

MEREDITH M. 
Rating:
5.0

Great job- 2nd time I rented the cargo van! Being able to park there, immediate service, friendly workers- I'll be back and have already referred you to friends and family

PETER D. 
Rating:
3.0

Check out using the app was difficult. I got charged extra for fuel even though I refilled the truck.

Edward G. 
Rating:
5.0

Customer did not leave a comment.

SCOTT N. 
Rating:
5.0

Customer did not leave a comment.

GEORGE R. 
Rating:
5.0

Drop off was easy and location very professional. Rec'd an e-receipt in a timely manner.

TOBY A. 
Rating:
5.0

Very happy with retailer and the phone appt check out process

BRIAN S. 
Rating:
5.0

All was perfect.

JOSEPH C. 
Rating:
5.0

staff was friendly and helpful.

RENEE K. 
Rating:
5.0

Customer did not leave a comment.

MARI A. 
Rating:
5.0

Customer did not leave a comment.

KELLEY B. 
Rating:
1.0

Customer did not leave a comment.

RAHIMULLAH A. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
4.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Nice location, friendly staff. Well maintained trucks

ANTHONY B. 
Rating:
5.0

The whole experience was excellent! The van was clean and new- and fit more than I expected, drove smooth like a car. The staff was friendly and professional. It was great that I could park on site for the few hours rather than trying to find someone to drop me off and pick me up!! Highly recommend this place above all others.

Peter D. 
Rating:
5.0

Customer did not leave a comment.

TERESA D. 
Rating:
4.0

Very well maintained facility. Customer Service was above and beyond. Thanks

David K. 
Rating:
5.0

Great location for us. Super friendly and professional.

CLIFFORD J. 
Rating:
5.0

Fast and friendly service and I was out the door fairly fast.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

GREGORY B. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
4.0

Customer did not leave a comment.

TY H. 
Rating:
5.0

Customer did not leave a comment.

Jerel R. 
Rating:
5.0

Customer did not leave a comment.

JARED H. 
Rating:
1.0

I clicked no preference for drop off location, but knew I had to deliver it to the fishers area to save some money, which was fine. The contract had changed the miles from 49 to 54 to accommodate the further return, which I was fine with. Then, some dead-beat calls me Monday morning and ask where I wanted to return it. Again, I said no preference, but knew it had to be fishers area. He selects a location. AND THEN AFTER I RETURN IT, YOU FUCKERS WANT TO CHARGE ME $1.44 FOR DRIVING OVER THE ALLOTTED MILAGE!? WHAT A BUNCH OF BULLSHIT. I FEEL AS THOUGH I WAS DOING YOU A FAVOR BY DRIVING 7 MILES AWAY FROM MY HOUSE AND THROUGH CONSTRUCTION, JUST TO GRT CHARGED EXTRA. THIS WILL BE THE LAST TIME I USE UHUAL.

Clayton S. 
Rating:
3.0

Customer did not leave a comment.

Annette G. 
Rating:
4.0

Customer did not leave a comment.

TYLER H. 
Rating:
5.0

Customer did not leave a comment.

JOEL S. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Taylor W. 
Rating:
4.0

Customer did not leave a comment.

Renee B. 
Rating:
5.0

everything was as good as could be expected

ROBERT D. 
Rating:
5.0

Customer did not leave a comment.

CHAD B. 
Rating:
1.0

We could not reach anyone to help us. It was pitch black and we waited for thirty minutes in a deserted parking lot before driving away. We left the truck and the keys and continued to try to reach a representative to no avail. It was a horrible experience.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

ERIC J. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

The equipment was in very good shape. The trailer pulled much smoother than older equipment from other places.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA S. 
Rating:
5.0

The Mower Shop personnel were friendly and very helpful in the process. Excellent overall experience.

Craig T. 
Rating:
5.0

Great service, and super friendly

Jeffery S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Great staff and ease of doing business. Love the after hours drop off as well. Easy in and easy out.

DENVER H. 
Rating:
5.0

Customer did not leave a comment.

SARA W. 
Rating:
1.0

The drop off location changed from the originally reservation. I provided the new address when I picked up the trailer but he left it blank on the contract. When I went to drop off at the planned location, they did not want to take the equipment and told me that I needed to drive over an hour away to a different location.

James S. 
Rating:
5.0

I would give The Mower Shop an excellent rating, but the mobile pickup option was terrible. The location I requested ended up changing (so a longer drive to pickup my vehicle), and when I arrived the process just took us through an endless loop. "Pick up my vehicle" to "Your reservation is already a 24/7 truck share - proceed to the next step", click "continue", and then end up back at "Pick up my vehicle". Called U-Haul but never got someone on the phone. Fortunately someone from The Mower Shop arrived and was able to help me get my vehicle. I was excited for the flexibility of the mobile option but very disappointed in how it was implemented. Would have to give that one star.

JOHN P. 
Rating:
3.0

Location and people ok, but whole experience was awful. First truck at a different location tire was missing a sidewall. Had to go here, got double charged, have to wait 3 to 5 days for my money. Location further from my destination, so when I want over by a few miles, got charged.

MATTHEW S. 
Rating:
4.0

Had no problems

Jeffrey W. 
Rating:
4.0

I dropped the trailer off after hours.

Rebecca G. 
Rating:
2.0

They don't accept cash as a form of payment

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
3.0

Actually listen to me and follow thru. I was over charged even though I mentioned it at time of pick up. The drop off process was garbage. I'm really mad about being charged as much as I was.

Jeniffer B. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
4.0

Customer did not leave a comment.

Arlene S. 
Rating:
5.0

Very nice overall.

TIMOTHY M. 
Rating:
4.0

Customer did not leave a comment.

Daniel K. 
Rating:
5.0

App was very easy to use for dropping off.

TODD G. 
Rating:
5.0

Customer did not leave a comment.

Jerry L. 
No reviews have been submitted for this location.

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