Customer Reviews for The Mini Storage Center
(U-Haul Neighborhood Dealer)

424 reviews

490 University Forest Dr   Conway, SC 29526

(843) 349-9993

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 6/23/2021: Closed
  • 7/4/2021 - 7/5/2021: Closed

Services at this Location:

Contact Us

(843) 349-9993

490 University Forest Dr
Conway, SC 29526

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 6/23/2021: Closed
  • 7/4/2021 - 7/5/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

BEST UHAUL LOCATION IVE EVER USED!!!! Honestly. Definitely come to these gentlemen. You will be glad you did.

SHANNON F. 
Rating:
5.0

Customer did not leave a comment.

GERALD M. 
Rating:
5.0

Customer did not leave a comment.

KIRK R. 
Rating:
5.0

Customer did not leave a comment.

PENNY B. 
Rating:
5.0

Customer did not leave a comment.

Zac A. 
Rating:
3.0

Huge problem with knowledge on how best to handle various toll roads. No help what so ever on what to expect and how to pay at cashless toll plazas. Paid for what I thought was full coverage for accidents, damage etc.

JOHN T. 
Rating:
5.0

Customer did not leave a comment.

Laurie F. 
Rating:
5.0

Reid & John were very helpful & friendly. Will definitely go to this location in the future

CINDY M. 
Rating:
5.0

Customer did not leave a comment.

Sarah M. 
Rating:
4.0

Customer did not leave a comment.

BEVERLY S. 
Rating:
5.0

Customer did not leave a comment.

JUANA T. 
Rating:
5.0

They were awesome. We left our garage clicker in the truck and were extremely worried. They found it for us and held it in the office. Will be using them again.

kevin Y. 
Rating:
5.0

Customer did not leave a comment.

ADAM P. 
Rating:
4.0

The truck I was promised at the original location was not available as promised, they did call around and an hour later I was able to get a truck. I believe their is a financial credit due since the original time was not honored as guaranteed

JAMES G. 
Rating:
5.0

Have the loose tail light connection repaired

GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN P. 
Rating:
5.0

Great peeps

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

TAMARA H. 
Rating:
5.0

Very professional. Conducted the close out paperwork quickly and fairly.

Darrel R. 
Rating:
5.0

Customer did not leave a comment.

WENDY L. 
Rating:
5.0

Customer did not leave a comment.

JOHN D. 
Rating:
5.0

Pleasant, professional staff. Very helpful. We anticipated big problems with this move but with U-Haul it was very easy! Thank you!

NANCY L. 
Rating:
5.0

Staff very friendly and accommodating. We keep going back.

PAUL C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
1.0

If after hours be ready to have a hard time. Need a sign that tells not to loop around the building

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DANIEL V. 
Rating:
5.0

Nothing I can think of. Service was excellent.

Daniel T. 
Rating:
3.0

I am writing to tell you about my rental experience. The day I was moving (while driving to pick up the Uhaul), I received an email saying I was being upgraded to a 15 ft truck. I did not want a 15 ft truck. I reserved a 10 ft. truck. The place I reserved the truck at did not have a 10 ft truck so I had to spend 30 minutes on the phone with Uhaul and then finally reroute and drive 30 minutes out of my way to go to Conway to pick up a 10 ft truck. I had also reserved an appliance dolly, which the Conway location did not have, so I was told I had to drive to Little River (another 30 minutes away) to pick one up. I was told this location would be informed I was coming and would hold one for me. When we got there, they had no idea what we were talking about. This all happened after being on the road for 4 hours and it was the end of the day. We ended up having to load the truck in the dark in the rain because our time schedule had been so inconvenienced by these issues with the rental. I should not have to pay “mileage overage” charges due to this huge inconvenience.

Bryan L. 
Rating:
5.0

Have used this location twice and love them. Nothing needs improvement!!!!!

Ivan P. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

I did not receive drop off institutions. When I arrived to drop off, this location was closed (2pm on a weekday). I just put the key in a drop box by the door but there's no way for them to know if it was returned on time or anyone there to inspect that I didn't damage the truck.

Caleb P. 
Rating:
5.0

Customer did not leave a comment.

Angela S. 
Rating:
5.0

Quick and easy . The gentlemen there were straight to business, very helpful.

Terrence H. 
Rating:
5.0

Mr. Reid and John Neill were excellent, accommodating, quick and helpful. I recommend them highly!

Antonio M. 
Rating:
5.0

Customer did not leave a comment.

BARBARA P. 
Rating:
5.0

Everything went great. Employee was. Very friendly and handled the very busy Monday morning well! Will be renting again.

Thomas R. 
Rating:
5.0

The cargo van was a great fit for our move for my daughters furniture. We were able to fit a 3piece sofa, loveseat, and chair in it and take it to Mauldin. The driver wasn't to taxing as the larger trucks can be. I will be using the cargo truck again!!

Valarie B. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Hard to improve on perfect service. Reed did a great, great job.

Edwin S. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
5.0

Customer did not leave a comment.

Debra B. 
Rating:
4.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Jerry V. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Nothing at all.All around great service.

VINCENT M. 
Rating:
5.0

No

William S. 
Rating:
5.0

It was quick and easy and professional

stephan L. 
Rating:
5.0

It was very easy and professional so no suggestions

keith O. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

TRACY H. 
Rating:
5.0

Customer did not leave a comment.

CARLOS W. 
Rating:
5.0

Great and respectful customer service, they are an example of how all U-haul business should operate

Robert B. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Frank B. 
Rating:
4.0

Reserved a truck and picked it up on the time scheduled. In and out in 15-20 minutes-no hassle. Gentlemen that helped us very easy to work with. Received my invoice email the next day.

Mike L. 
Rating:
5.0

The staff was professional and helpful. Will definitely recommend to others!

Jerry C. 
Rating:
5.0

Customer did not leave a comment.

Helen O. 
Rating:
5.0

Customer did not leave a comment.

Ashley G. 
Rating:
5.0

Best customer service that I had received from a uhaul location!

Caroline H. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
5.0

Very good help.

ernesto P. 
Rating:
5.0

Customer did not leave a comment.

Romulus M. 
Rating:
4.0

It is important to keep the office hours.

James D B. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

Customer did not leave a comment.

ed S. 
Rating:
5.0

Customer did not leave a comment.

Joseph T. 
Rating:
5.0

Based on this experience I think you do not have to do anything more. Everything was handled in a very professional and friendly manner. Customer service was excellent

Robles E. 
Rating:
5.0

John and Reed have always been great to work with. They are very kind and easy going.

Paula D. 
Rating:
5.0

Customer did not leave a comment.

Edward D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

KAYLA D. 
Rating:
5.0

Customer did not leave a comment.

Teresa H. 
Rating:
5.0

great dealer very easy to work with and very convenient location

RICHARD D. 
Rating:
3.0

When I returned the equipment, I had to disconnect the trailer from my vehicle. The Representative did not assist at all, maybe because it was raining outside. At every other U-Haul I've used, the Representative always unhooked my trailer and took care off the return portion of the transaction. So disappointed.

Ronald P. 
Rating:
5.0

Great customer service, clean equipment. Will definitely rent here again

JEFF P. 
Rating:
5.0

Not really anything. The people care friendly and there to help get the right truck for your needs. They help with the right size storage unit. It was an easy phone call and everything was taken care of. thank you John.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

ernesto P. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

MORRIS S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Clayde A. 
Rating:
1.0

We were only allowed to rent the uhaul for 4 hours but they charged for the full 24 hours and would not give us any help with the mileage, we only used 50 miles. I will go to a different location next time. Never had a uhaul location be so uncooperative. The guy seemed irritated because our rental came through that morning. When we picked up, he said it had to be back on time because someone else had scheduled that truck for right after the four hours was up. We brought it back 30 min early and there was a sign on the door that he wouldn't be back until after our rental was due back. Just won't ever rent from there again.

Janelle L. 
Rating:
5.0

Nothing

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

Anthony M. 
Rating:
5.0

Customer did not leave a comment.

Denise P. 
Rating:
5.0

Nothing I needed it for additional time and I called and they arranged another day for me with no problem. They seem to be prepared for these things and that was great.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

bill Q. 
Rating:
5.0

Customer did not leave a comment.

Maynard S. 
Rating:
5.0

Customer did not leave a comment.

loretta W. 
Rating:
5.0

Great service. Will use again

Morris D. 
Rating:
5.0

Nothing. Mr. Neal was extremely helpful.

SIDNEY N. 
Rating:
5.0

Staff should wear a mask !!!!

Jack H. 
No reviews have been submitted for this location.

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