Customer Reviews for The Marathon Station
(U-Haul Neighborhood Dealer)

94 reviews

14341 S US Hwy 231   Cottonwood, AL 36320
(stateline 231)

(334) 677-0014

Office Hours

  • Mon-Sat: 6 am–5 pm
  • Sun: 9 am–4 pm

Services at this Location:

Contact Us

(334) 677-0014

14341 S US Hwy 231
Cottonwood, AL 36320
(stateline 231)

Services at this Location:

Office Hours

  • Mon-Sat: 6 am–5 pm
  • Sun: 9 am–4 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Darla Dubert 
Rating:
5.0

Customer did not leave a comment.

michael price 
Rating:
5.0

Customer did not leave a comment.

Ginger Albritton 
Rating:
5.0

Customer did not leave a comment.

Kevin MacCallum 
Rating:
5.0

Make sure the dealer's inventory be totally repaired. Exampl: I went to rent a Tow Dolly, but one of the taillight was missing, wires hanging out, the tie downs was extremely rusted, I sprayed it with WD-40 in order to loosen the mechanism. So I ended having to rent the Transporter which was fully usable. Thanks

Lorenzo Dixon 
Rating:
5.0

Thank you for your good service

Joe Payne 
Rating:
5.0

Be sure to fold your pads or will charged $25

FREDERICK CASSIDY 
Rating:
5.0

Customer did not leave a comment.

Chris MAKOWSKI 
Rating:
5.0

Customer did not leave a comment.

David Moore 
Rating:
5.0

Customer did not leave a comment.

tommie williams 
Rating:
5.0

Customer did not leave a comment.

John Davis 
Rating:
5.0

Everything was very good

GREGORY REYNOLDS 
Rating:
4.0

Customer did not leave a comment.

Jonathan Hamm 
Rating:
5.0

Good luck

Gerald Mason 
Rating:
5.0

Everything was ok. And Great Customer Service

henry olds 
Rating:
3.0

I was changed to those location at the last minute 30 miles out of my way

Tom Cain 
Rating:
5.0

Customer did not leave a comment.

Tyler McClenny 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY PHILO 
Rating:
5.0

Customer did not leave a comment.

Michael Smith 
Rating:
3.0

Customer did not leave a comment.

Eddie Myrick 
Rating:
3.0

They told me when I reserved it they opened at 6 itmore like 7 I sit there 45 minutes waiting

Jeff Keller 
Rating:
5.0

Customer did not leave a comment.

Jessica Ingram 
Rating:
5.0

Customer did not leave a comment.

Harold Jordan 
Rating:
1.0

The reservation location changed the day prior to pick up. We had to travel quite a distance to the new location. The drop off location was so desolate we called the 1-800 number to confirm that it was a drop off spot and there was not a drop off box for the key so we were very uneasy leaving it there. The customer service representative on the phone assured us that we were in the right place. Our first experience renting a uhaul was very easy and professional. This experience was the exact opposite.

Kari Dawkins 
Rating:
3.0

Man at location did not help me (69 yr. old) attach this heavy trailer to my truck. He did however come out and checked everything was working.

George Dickerson 
Rating:
3.0

Had to pick up replacement

william Reed 
Rating:
5.0

Nice man. Easy registration.

Owen Bolan 
Rating:
5.0

Everything went great.

Owen Bolan 
Rating:
3.0

Customer did not leave a comment.

Phillip Carter 
Rating:
2.0

Customer did not leave a comment.

Steve Shimoda 
Rating:
5.0

Na

KENNETH THOMAS 
Rating:
4.0

Customer did not leave a comment.

Tamara Waldrop 
Rating:
5.0

Customer did not leave a comment.

Baylee Sumner 
Rating:
5.0

Your all doing just fine thanks.

Eduardo soto 
Rating:
1.0

You all charged me for equipment I did not receive, the store was not open at 6 am and the key was not left in the mobile drop box ( I waited 45 mins) , I was charged for gas I did not use, mileage I was never able to verify and time I did not use the vehicle. I have submitted a complaint #2915643. The owner of this store was ridiculous and extremely unprofessional!

Enjoli Wynn 
Rating:
5.0

Customer did not leave a comment.

MARIE SEBASTIAN 
Rating:
4.0

There are 2 Marathon stations in Cottonwood. This location is on the Alabama/Florida line in Alabama.

Kenneth Roach 
Rating:
3.0

Better computer system

Tamalie Allen 
Rating:
3.0

Customer did not leave a comment.

Josoph BArrows 
Rating:
5.0

The owner was extremely helpful in connectioning my U-Haul dolly for me.

pamela reddin 
Rating:
5.0

The man was very helpful and explained every thing to me

Naomi Ransome-Russ 
Rating:
5.0

Pickup location was great. The owners very friendly and courteous. I would recommend this location to everyone.

Angele Hamilton 
Rating:
1.0

The guy tried to charge me 200 more dollars than what the reservation said. Then wouldn’t give it to us for anything less than 100 more. He was rude and disrespectful.

McKenzie Bacallao 
Rating:
5.0

Customer did not leave a comment.

will smith 
Rating:
1.0

I got there the lady told me to unhook the trailer myself because her husband was sleep. I told her I didn’t know how to unload the trailer. They are very unprofessional wanted me to back up my truck to unhook the trailer. I will never do business with them again.

Colibranna Powell 
Rating:
5.0

Customer did not leave a comment.

brent wilcox 
Rating:
4.0

Customer did not leave a comment.

Sammy Hannah 
Rating:
5.0

Excelent Location and Service

Beikel Gonzalez 
Rating:
3.0

Customer did not leave a comment.

gerald hartline 
Rating:
5.0

Customer did not leave a comment.

fred cassidy 
Rating:
5.0

NA

Greg Salazar 
Rating:
5.0

Fast courtious service!! And on a Sunday!!

LYNN WARREN 
Rating:
4.0

Customer did not leave a comment.

Jerry Hartline 
Rating:
3.0

No one on duty could check me in. Only took my name and email address and stated they would send an email indicating if there were any further charges required. They were prompt about emailing however.

Joseph suarez 
Rating:
5.0

I have rented at this location before, nice location and close to my home.

johnny mcdaniel 
Rating:
5.0

Customer did not leave a comment.

Jonathan Tucker 
Rating:
4.0

Good experience; no recommendations

Stuart Schoonover 
Rating:
5.0

Jay Was very helpful

steve disangro 
Rating:
5.0

We came in after the posted uhaul hours, but the store clerk checked us in and was very helpful.

Dorcas Andrews 
Rating:
5.0

Customer did not leave a comment.

Gary Thornton 
Rating:
4.0

Customer did not leave a comment.

Sharon Krueger 
Rating:
3.0

Only one concern. After hooking up the trailer I noticed that the light cable was too short and would not reach the plug on my truck. I had to find an extension cable on one of the other trailers.

Chris Bonich 
Rating:
4.0

Customer did not leave a comment.

David Leidy 
Rating:
4.0

Customer did not leave a comment.

Phil Bourne 
Rating:
3.0

The lights did not work it drove horrible keep shutting off smelled like ashes.

Shicala Dickson 
Rating:
5.0

A+

Datra Guy 
Rating:
1.0

First of all we were supposed to pick the trailer up in Dothan Al. But although reservations and advanced payment was made no trailer was there for us and we had to go out of Dothan to cottonwood to find one causing an hour delay at least. We then later had a tore shred on us with a two wait for a repair truck to respond. Very poor service indeed.

Orrie McCrea 
Rating:
4.0

Look over the truck before rental. The check engine light was on as soon as I cranked it. I personally checked the fluids and hoses and belts. Probably a sensor or something. As I stopped at my house ten miles up the road I noticed the passenger wiperblade was about to fall off. It had been that way for awhile the window was scratched. I just took the one from my personal truck and put it on there til I returned the truck today.

CHARLES PHILLIPS 
Rating:
2.0

At drop-off, woman running the counter did not know how or was unable to close the rental agreement. When I asked for some form of document showing trailer was received/checked in, all she could do was write on a piece of paper with date/time, unit number and she signed it. She also said she was glad it was a drop-off and not a pick-up because she didn't know how to do a pick-up. I have little confidence in this location/facility.

CARL DIX 
Rating:
1.0

Customer did not leave a comment.

DONALD BURKS 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY CASSADY 
Rating:
2.0

Customer did not leave a comment.

sarah lewis 
Rating:
3.0

Customer did not leave a comment.

Michael jackson 
Rating:
3.0

offered no help or information, we had to hook trailer up ourselves with no one. we were on our own with everything.

ROGER STEVENS 
Rating:
2.0

no help whatsoever

Roger Stevens 
Rating:
3.0

u haul has a problem with the way they provide trucks and the locations they make you have to use and then charge you for the inconvience - not happy

Christa McWhorter 
Rating:
2.0

Only one person working. Not very knowledgeable about uhaul rental. Took long time with errors in charges. Had to hook up trailer myself.

Gene McKissack 
Rating:
1.0

Get someone there who can do the paperwork and hook up the equipment.

Glen Richards 
Rating:
5.0

Customer did not leave a comment.

DWIGHT BARBER 
Rating:
3.0

very expensive for a car trailer.. of course when you have to have one you pay what you have to.

brenda whitaker 
Rating:
4.0

Customer did not leave a comment.

SUE OWENS 
Rating:
5.0

Customer did not leave a comment.

doug obarr 
Rating:
4.0

Customer did not leave a comment.

MARIA MONTOYA 
Rating:
1.0

I rented a 6 x 12 trailer to move my daughter. It had a built in hydraulic brake on the hitch. IT WAS HORRIBLE. THE DARN THING BOUNCED AND SHOOK OUR GMC YUKON ALL THE WAY UP AND BACK. 600 MILES OF HELL ON WHEELS. This design was a terrible idea, and had no practical function what so ever. I may never use U-Haul again. To make things worse, we ended up not needing it for the trip back, and when we called U-Haul to offer to drop it off close to where we were, they informed us it would cost US over $300 to do that. So instead of saving the wear and tear on the trailer and tires, U-Haul, in there infinite wisdom, wanted to stick it to us. Needless to say, we brought the thing 300 miles home with us, shaking and jerking the entire ride. P.S. We picked it up at a convenient store where the owners barely spoke English, they didn't inspect it before we took it, and they didn't inspect it when we brought it back, but delayed us from leaving because they couldn't locate the one, and obviously only, person that could check it in.

Keith Forrester 
Rating:
5.0

Thank you for being open on Sunday

Sherry tomblin 
Rating:
1.0

Never deal with this location due to the way the person at this location treated me!!!!!!!

KEN GAMBLE 
Rating:
5.0

Customer did not leave a comment.

SHANNON JONES 
Rating:
3.0

i told the dealer that the oil on the dipstick was barely registering on dipstick he told me to just put key in it and go by the time i reached my house 20 miles away the oil light was on in dash so i called uhaul and the roadside service asked if i would put in a couple of quarts of oil which i did not mind since we were driving the uhaul all the way to springfield,mo the equipment should be ready to go

jeff dodson 
Rating:
3.0

Customer did not leave a comment.

MAURA ROBERTSON 
Rating:
1.0

Customer did not leave a comment.

Brian Mann 
Rating:
5.0

Customer did not leave a comment.

Rhonda Kidder 
Rating:
4.0

Customer did not leave a comment.

MIKE WILKEY 
Rating:
2.0

The guy renting the Uhaul to us did not seem like he knew what he was doing. The whole process took a VERY VERY long time and we asked for a 20' truck and got a 17' truck. Also, this is where I was texted that I was supposed to pick up the truck and it turns out my pick up location was somewhere completely different and a Uhaul lady even called me to see if I wanted to pick up the truck when I already had one. It didn't make a lot of sense to me.

RACHEL BUTLER 
Rating:
4.0

Customer did not leave a comment.

SHANE COY 
No reviews have been submitted for this location.

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