Customer Reviews for The Lock Box
(U-Haul Neighborhood Dealer)

157 reviews

387 Whirlaway Dr   Danville, KY 40422

(859) 236-2899

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed

Services at this Location:

Contact Us

(859) 236-2899

387 Whirlaway Dr
Danville, KY 40422

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–4:30 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: Closed
  • 3/29/2024: Closed
  • 3/30/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

I was not able to pick up the vehicle electronically! The U-Haul website did not work so I waited in the cold from 8:30a to 10:30a when the person who runs the place came to help me. He was ultimately helpful although I was not allowed to use the WiFi to try to get the website to work. I will never try the 24/7 pick up and return again. And I don’t recommend it. I have a very reliable cell phone provider so that was not the problem. The U-Haul website wasn’t working !

Vicki Carter 
Rating:
5.0

Steven was very helpful, nice, and professional. He made renting the U-Haul and easy experience. Thank you

NANCY DIMARZO 
Rating:
5.0

The person who helped me was super kind and loved his job.

Caitlynn Carey 
Rating:
5.0

The gentleman in the office was super nice and helpful. I would highly recommend this location.

NANCY DIMARZO 
Rating:
5.0

Customer did not leave a comment.

PAMELA KEARNS 
Rating:
5.0

Owner of the location where the rental occurred was very helpful and polite. I appreciated the fact that although his business is closed on the weekend, he came in on Saturday to allow me to obtain my rental. Will do business with again.

Jack Godbey 
Rating:
5.0

Drove great. Do you ever offer discounts to non profits?

Rebbeca Hogue 
Rating:
5.0

Everything went well with my rental. Mr. Cook was very helpful and professional.

Victor VanArsdall 
Rating:
4.0

Customer did not leave a comment.

Terry Cole 
Rating:
5.0

The app check in was so easy and simple!!

Heather Cocanougher 
Rating:
4.0

Hours they have posted online are not correct and the parking lots are hard to get into with a 26 foot uhaul but even though office was closed the owner or manager still picked up the phone and was helpful with where to park uhaul and where to leave keys.

John Harmon 
Rating:
2.0

Hard to get U-Haul out, check engine light was on, lots of play in steering

Rodger Ross 
Rating:
5.0

Customer did not leave a comment.

anthony wethington 
Rating:
3.0

The mobile check in process is too long. Once I take my picture and upload my drivers license, it has taken at least 10 minutes each time to wait for approval. I am standing outside alone in the evening waiting on something that should take no more than a minute to look at my license and my selfie. As far as the location, there is a man that rents storage Unit A2 that is there every time I pick up a truck. He is usually intoxicated and I'm not sure, but feel like he is living there since he is always there. I always feel uncomfortable as a female picking up my truck in the evening. I use the truck to get my equipment to events for my business and usually pick it up on a Friday night for an early Saturday event. So waiting 10 minutes for someone to approve my license and selfie makes it more uncomfortable being there that long.

Chasati Mccowan 
Rating:
5.0

Customer did not leave a comment.

ANDREW BIBBY 
Rating:
5.0

Everything was beyond easy! The owner of the lock box was so friendly and professional and accommodating

Stephanie Hughes 
Rating:
5.0

Stephan was awesome. Super easy to work with.

Scott Riggs  |  Overall Experience 
Rating:
5.0

The gentleman who took care of me was excellent. He was helpful and thorough and would recommend this location to anyone.

Tina Leber 
Rating:
5.0

Great Customer Service. Everything was ready on arrival and return was simple and fast.

Joseph Moore 
Rating:
4.0

Customer did not leave a comment.

Judy Bernath 
Rating:
5.0

Had no issues at drop off.

Jesse Horseman 
Rating:
5.0

Customer did not leave a comment.

Kenneth Ward 
Rating:
5.0

Customer did not leave a comment.

Marjorie Payne 
Rating:
5.0

Customer did not leave a comment.

Scott Dorey 
Rating:
5.0

Convenient, efficient, and friendly. Just keep doing what you’re doing.

Kenneth Ward 
Rating:
4.0

Very good and professional Very pleased how smooth transaction went.

Ben Durham 
Rating:
5.0

No issues.

Marjorie Payne 
Rating:
5.0

Customer did not leave a comment.

David McCulley 
Rating:
5.0

Customer did not leave a comment.

John Turner 
Rating:
5.0

Customer did not leave a comment.

Caria Day 
Rating:
3.0

Truck was parallel parked in a narrow alley in front of a trailer and behind another truck - very difficult to safely get the truck out of its parking location.

John Taylor 
Rating:
5.0

Friendly

Richard Long 
Rating:
5.0

Customer did not leave a comment.

DENISE PETRIE 
Rating:
3.0

Customer did not leave a comment.

THOMAS TYE 
Rating:
5.0

Everything went perfect. thanks for the trailer rental.

DONALD OBERMAYER 
Rating:
3.0

Customer did not leave a comment.

JOE MORRIS 
Rating:
5.0

Customer did not leave a comment.

Joseph Thornton 
Rating:
3.0

Nobody would answer the phone or acknowledge our presence. Rental location in Leesburg wouldn't help at all

william barrott 
Rating:
5.0

Excellent service

Asaf Harari 
Rating:
4.0

Customer did not leave a comment.

John Hancock 
Rating:
5.0

Smooth & professional transaction, no issues!

Marvin Wells 
Rating:
5.0

Steve was Very Helpful and personable.

Tim A McCaslin 
Rating:
5.0

Nothing

Tim McCaslin 
Rating:
5.0

Met with a smile. Friendly.

Joan Arnold 
Rating:
5.0

Nothing

Tim McCaslin 
Rating:
5.0

Nothing

Tim McCaslin 
Rating:
5.0

Customer did not leave a comment.

Michael Martinez 
Rating:
4.0

I didnt get the appliance dolly that I requested. The lock on the back of the truck was hard to get open to retrieve the key from the cargo area. It took 45 minutes from my pick up time to complete all steps. The app was having difficulty completing a request for an additional driver. Used the chat optional it was resolved.

Heather Cocanougher 
Rating:
5.0

Customer did not leave a comment.

Tim McCaslin 
Rating:
5.0

Customer did not leave a comment.

Tim McCaslin 
Rating:
5.0

Customer did not leave a comment.

Laura Peyton 
Rating:
5.0

Customer did not leave a comment.

norman mack 
Rating:
5.0

Customer did not leave a comment.

Chasity Etherington 
Rating:
5.0

Great customer service.

MICHAEL DOBSON 
Rating:
5.0

Customer did not leave a comment.

jeri humphries 
Rating:
3.0

Customer did not leave a comment.

Alyssa Marshall 
Rating:
5.0

Absolutely nothing. The guy at the front desk was very friendly and informative. I will definitely use this location again if I need a U-Haul in the future

Tonya Charlton 
Rating:
5.0

Customer did not leave a comment.

Jessica Lynem 
Rating:
5.0

Customer did not leave a comment.

MICHAEL DOBSON 
Rating:
5.0

The refund owed to me has never made it back to the card I reserved and paid for the rental with

Nora Butcher 
Rating:
5.0

Customer did not leave a comment.

CHARLES SWIFT 
Rating:
4.0

I was charged twice and I should not have been.

Jackson Arnett 
Rating:
4.0

Customer did not leave a comment.

David Hacker 
Rating:
4.0

Nice easy location

debby stone 
Rating:
1.0

Unprofessional customer service. This was my first time renting a truck so I had a lot of questions, The responses were very rude and short. I was made aware that his office was closing to just call 1800uhual. THERE all my questions were answered.

Kendra Pianovski 
Rating:
5.0

Steven was excellent! We needed a location to have a container dropped off for unloading into a storage unit. We we're given a good secure location to park the container close to our storage unit. We were also able to rent a Uhaul from that location, could not have been easier!

Todd Olson  |  Overall Experience 
Rating:
5.0

Stephen was courteous, helpful and professional. The facility is secure and convenient to access. I recommend The Lockbox for your storage needs.

Dona J Burgess c/o Chuck Burgess  |  Overall Experience 
Rating:
5.0

I was charged 4 days rental and insurance and only had the realtor for three days. My mistake for not reading more carefully. I hope this is not a common practice.

JEFFREY NASH 
Rating:
5.0

I was disappointed that online you can reserve a truck in harrodsburg but the day of get a call and be told I had to go to a whole nother city and it was out of my way with paying for miles. Even the dolly equipment I was able to rent and they also didn't have the dolly we needed but was given a smaller one at no charge. So Idk who does the whole online thing but it be cool if you all can work on that. Other then that the people and places was excellent and I would come back

Victoria Mashburn 
Rating:
5.0

Customer did not leave a comment.

Curtis House 
Rating:
5.0

Customer did not leave a comment.

John Steer 
Rating:
3.0

Customer did not leave a comment.

Codie Hill 
Rating:
5.0

Customer did not leave a comment.

LYNNE RAMSDELL 
Rating:
5.0

Nice guy, check in process was SLOW.

ROGER YANKEY 
Rating:
5.0

I rented a Car trailer. I picked it up and when I go to my destination and loaded the car, I then noticed that the left rear tire was flat. it had zero PSI in it. Luckily where I loaded the car there was air available for me to inflate the tire and luckily it held the air for the rest of my trip.

MICHAEL JAMES ANDRE 
Rating:
3.0

The lock box for the key was froze and so was the truck.

Kyle Huffman 
Rating:
4.0

Customer did not leave a comment.

WILLIAM ELLIOTT 
Rating:
3.0

The trailer was full of leaves and misc items. The location had none of the items I needed that website offered. Hitch, ratchet straps, appliance dolly or anything.

SCOTT TERRY 
Rating:
5.0

Customer did not leave a comment.

Colleen Devine 
Rating:
5.0

Customer did not leave a comment.

Zachary Miller 
Rating:
3.0

Customer did not leave a comment.

Candice Hamilton 
Rating:
5.0

Customer did not leave a comment.

Dorthy Wheatley  |  Overall Experience 
Rating:
5.0

Very helpful and kind, easy to work with! Will definitely use again.

PAMELA STITH 
Rating:
4.0

Customer did not leave a comment.

CAROLYN LAMKIN 
Rating:
5.0

Customer did not leave a comment.

JERRY TOMLINSON 
Rating:
5.0

They were very helpful, made everything very easy to understand about the rental process. Great place to do business.

MARVIN MCINTOSH 
Rating:
5.0

Customer did not leave a comment.

GARY ADKINSON 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA UPTON 
Rating:
5.0

Customer did not leave a comment.

ZANE WITHROW 
Rating:
4.0

Customer did not leave a comment.

venis phillips 
Rating:
5.0

Customer did not leave a comment.

Gary Adkinson 
Rating:
5.0

Customer did not leave a comment.

David Clarke 
Rating:
5.0

We have used this location a couple of times now and the service is always fast and friendly.

GREGORY MADDOX 
Rating:
5.0

Customer did not leave a comment.

EDWARD SOUTHWORTH 
Rating:
5.0

Customer did not leave a comment.

JOHN ROBERTSON 
Rating:
3.0

notice 40 miles later the passenger air bag was OFF. Passenger seat belt twisted in buckle, couldn't be used as is. Warning notice on dash to fix rpm covered odometer. trip hazard inside door to office.

EDWARD LAMMY 
Rating:
5.0

Steve was an excellent representative for U Haul and the vehicle was the cleanest one I’ve ever rented, many thanks for this location in Danville

JOSEPH COOPER 
Rating:
5.0

Great work

MORIO BERRY 
Rating:
5.0

Customer did not leave a comment.

DAVID SMITH 
Rating:
5.0

Return equipment process unsuitable for elderly with government issued phones with no cell phone service in that location, could not complete required process.. Unable to magnify this page for easy reading. I do know how, your platform is not user friendly. My Uhaul agent was great, helping me.

DARLENE DAVIS 
Rating:
5.0

Customer did not leave a comment.

William Tolbert 
Rating:
5.0

Customer did not leave a comment.

JENNIFER REED 
Rating:
5.0

Customer did not leave a comment.

JENNIFER REED 
Rating:
3.0

Customer did not leave a comment.

DANIEL SHORT 
Rating:
5.0

Very easy to contact and hours of operation are great.

Deedee Thompson  |  Overall Experience 
No reviews have been submitted for this location.

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