Excellent service
Asaf H.
Customer Reviews for The Lock Box
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Smooth & professional transaction, no issues!
Marvin W.Steve was Very Helpful and personable.
Tim A.Nada
Tim M.Met with a smile. Friendly.
Joan A.Nada
Tim M.Nada
Tim M.I didnt get the appliance dolly that I requested. The lock on the back of the truck was hard to get open to retrieve the key from the cargo area. It took 45 minutes from my pick up time to complete all steps. The app was having difficulty completing a request for an additional driver. Used the chat optional it was resolved.
Heather C.Great customer service.
MICHAEL D.Absolutely nothing. The guy at the front desk was very friendly and informative. I will definitely use this location again if I need a U-Haul in the future
Tonya C.The refund owed to me has never made it back to the card I reserved and paid for the rental with
Nora B.I was charged twice and I should not have been.
Jackson A.Nice easy location
debby S.Unprofessional customer service. This was my first time renting a truck so I had a lot of questions, The responses were very rude and short. I was made aware that his office was closing to just call 1800uhual. THERE all my questions were answered.
Kendra P.Steven was excellent! We needed a location to have a container dropped off for unloading into a storage unit. We we're given a good secure location to park the container close to our storage unit. We were also able to rent a Uhaul from that location, could not have been easier!
Todd O. | Overall ExperienceStephen was courteous, helpful and professional. The facility is secure and convenient to access. I recommend The Lockbox for your storage needs.
Dona J Burgess c. | Overall ExperienceI was charged 4 days rental and insurance and only had the realtor for three days. My mistake for not reading more carefully. I hope this is not a common practice.
JEFFREY N.I was disappointed that online you can reserve a truck in harrodsburg but the day of get a call and be told I had to go to a whole nother city and it was out of my way with paying for miles. Even the dolly equipment I was able to rent and they also didn't have the dolly we needed but was given a smaller one at no charge. So Idk who does the whole online thing but it be cool if you all can work on that. Other then that the people and places was excellent and I would come back
Victoria M.Nice guy, check in process was SLOW.
ROGER Y.I rented a Car trailer. I picked it up and when I go to my destination and loaded the car, I then noticed that the left rear tire was flat. it had zero PSI in it. Luckily where I loaded the car there was air available for me to inflate the tire and luckily it held the air for the rest of my trip.
MICHAEL JAMES A.The lock box for the key was froze and so was the truck.
Kyle H.The trailer was full of leaves and misc items. The location had none of the items I needed that website offered. Hitch, ratchet straps, appliance dolly or anything.
SCOTT T.Very helpful and kind, easy to work with! Will definitely use again.
PAMELA S.They were very helpful, made everything very easy to understand about the rental process. Great place to do business.
MARVIN M.We have used this location a couple of times now and the service is always fast and friendly.
GREGORY M.notice 40 miles later the passenger air bag was OFF. Passenger seat belt twisted in buckle, couldn't be used as is. Warning notice on dash to fix rpm covered odometer. trip hazard inside door to office.
EDWARD L.Steve was an excellent representative for U Haul and the vehicle was the cleanest one I've ever rented, many thanks for this location in Danville
JOSEPH C.Great work
MORIO B.Return equipment process unsuitable for elderly with government issued phones with no cell phone service in that location, could not complete required process.. Unable to magnify this page for easy reading. I do know how, your platform is not user friendly. My Uhaul agent was great, helping me.
DARLENE D.Friendly staff, clean and easy to access location! Great Experience.
Enic A.The person checking us in were friendly and quick in the drop off process. It only took a few minutes for the truck inspection and we were on our way.
John P.Great doing business at this location. Service was prompt and professional.
Keith C.Very easy to contact and hours of operation are great.
Deedee T. | Overall ExperienceExcellent service
TAMMY W.I think uhaul needs to invest in smaller fleet vehicles for this particular area. There are no pickups or cargo vans in 3 zip codes in this area. I had to default and get a 10 foot
WILLIAM W.Very easy to use
Marc H.I had a friend pick up a 18' auto transport trailer for me, come to find out he ended up with a 12' trailer So my input would be somehow fix web page To be more specific on length of trailers
HARLAN EUGENE Y.great service......wouldn't change a thing.
Jeffrey S.Better check in and check out hours on weekends or a better phone in system for equipment returns. Not everyone has internet access at all of your locations for equipment returns.
John S.Great customer service. Always love renting from them. Would definitely recommend!!
PATRICK C.Steven Cook was amazing very polite and helpful he made my whole experience terrific! I will definitely use your services again and recommend them to friends and family. ¡Gracias!
Amber W.No improvement needed, keep being awesome!
ERIN S.Ninguno
JEFFREY N.I was change for insurance and I did not order it when I have my own, always . 150.00 is not what I should be paying because I did not order it I'm very disappointed with your system the person I first talked to act like she didn't know what was going on she wasn't professional at all she couldn't understand me and I couldn't understand her I will think five times before I use your company again very disappointed I never had this problem with you all before
Linda D.Steven was knowledgeable, attentive and extremely efficient. He made the whole process easy.
LISA M.VERY INFORMATIVE!! Took me "step by step" thru the whole process.. truck was very clean!!
MIMI H.