Customer Reviews for The Hang Up
(U-Haul Neighborhood Dealer)

930 reviews

411 1st St   Neenah, WI 54956

(920) 486-4306

Office Hours

  • Mon-Fri: 6 am–6 pm
  • Sat: 6 am–2 pm
  • Sun: 7 am–10 am

Services at this Location:

Contact Us

(920) 486-4306

411 1st St
Neenah, WI 54956

Services at this Location:

Office Hours

  • Mon-Fri: 6 am–6 pm
  • Sat: 6 am–2 pm
  • Sun: 7 am–10 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Brian R 
Rating:
5.0

Very nice employees.

Tim K 
Rating:
5.0

This particular uhaul location has always been my location for renting both trucks, and trailers. Friendly down home service here!

john a 
Rating:
5.0

Everything went really well.

JOHN H 
Rating:
5.0

The equipment was muddy upon arrival, but was cleaned before we took the truck for the day! Excellent service and conversation.

Kiersten A 
Rating:
5.0

I called Customer service as there was a change to my pick up location. The rep, Ross, was not very nice to me. Very condescending tone and short with me. He could improve his empathy skills.

Douglas P 
Rating:
4.0

The gentleman at The Hangup was absolutely Great helping us with our dilemma. He went about and beyond. He even came out and hooked up the trailer.

Anne H 
Rating:
4.0

Terrific friendly staff make this an easy recommendation to rent from!

Christopher S 
Rating:
5.0

Love the staff

Darius M 
Rating:
5.0

Great place to rent very accommodating

John P 
Rating:
5.0

Customer did not leave a comment.

John H 
Rating:
5.0

Customer did not leave a comment.

Romero L 
Rating:
5.0

Customer did not leave a comment.

FABRICIO L 
Rating:
4.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Luis A 
Rating:
5.0

Bill C. was fantastic and made sure that all of my questions were answered and that the truck was not just ready to go, but mirrors adjusted to make my 1,900 mile one way trip as safe and comfortable as possible. Would definitely recommend The Hang Up and Bill C. Thank you again!

GREGG F 
Rating:
4.0

Had some minor issues the morning we picked it up (with the rental agreement), but got everything squared away. Hooked up the trailer, and we were on our way.

Loralee A 
Rating:
5.0

Bill and his staff are always great to work with.

JOHN S 
Rating:
5.0

Q es un buen modo d ayuda para moverte d deoartamento lo unico es q cobran por millas aparte los 20 por dia y q uno tiene q poner gasolina por cuenta d uno pero de ahi es una Buena opinion pero si require q te den mejor ayuda y q no este caro por q aparte hay q limpiarlas pero si para mi es muy bien atuda mucho en casos d emergency

Ramiro A 
Rating:
5.0

Customer did not leave a comment.

Shawn S 
Rating:
5.0

Customer did not leave a comment.

Missy R 
Rating:
3.0

Back area was difficult to get to , had to back all the way in . I'm used to backing trailers in places so I can do it but not convenient and I'm sure some would damage the equipment.

Kevin L 
Rating:
4.0

Let customer know the best place to park equipment. The drop off was small and a little difficult to get around.

Patricia M 
Rating:
5.0

The gentleman that helped me went above and beyond. I will rent from that location again, even though it's far from my house.

Charlie W 
Rating:
4.0

Customer did not leave a comment.

KATHRYN L 
Rating:
5.0

I swept out the trailer before hand someone must of hauled wood chips

Rick L 
Rating:
5.0

Customer did not leave a comment.

ERIC B 
Rating:
2.0

Drive the truck 20 miles, they billed me for 200 miles.

Michael H 
Rating:
3.0

Friendly staff, hard to navigate small parking lot and confusing to know where to enter building to complete payment.

Kenne K 
Rating:
5.0

Customer did not leave a comment.

Douglas C 
Rating:
5.0

Bill was great to work with

John P 
Rating:
5.0

Customer did not leave a comment.

Matthew C 
Rating:
5.0

Fast, friendly service. Very helpful.

JOANNA C 
Rating:
5.0

Customer did not leave a comment.

Becki C 
Rating:
5.0

Customer did not leave a comment.

KRISTIN N 
Rating:
5.0

Customer did not leave a comment.

Chad W 
Rating:
5.0

Bill was really helpful.

JOHN S 
Rating:
5.0

Customer did not leave a comment.

Ray H 
Rating:
4.0

Customer did not leave a comment.

Mike B 
Rating:
3.0

Customer did not leave a comment.

Sam V 
Rating:
5.0

Customer did not leave a comment.

FABRICIO L 
Rating:
3.0

Customer did not leave a comment.

Guy W 
Rating:
5.0

There ain't much to improve and use guys do a pretty good job as it is. Everything went great. Thank you!

Raul M 
Rating:
5.0

Bill was e we ponderous to deal with . Thank you for making this an easy process . Laura

Laura N 
Rating:
5.0

Excellent customer service!!! Thank You!!!

MARK S 
Rating:
5.0

Customer did not leave a comment.

Shalina P 
Rating:
5.0

This crew at The Hang Up are always ready and available to serve. Their help and support continues even when you are on the road.

Nancy H 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Customer did not leave a comment.

Michelle T 
Rating:
5.0

Customer did not leave a comment.

Ken B 
Rating:
5.0

The owner Bill was very accommodating and communicative when it came down to pick-up and drop-off of the cargo van. I would highly recommend this location for all future UHaul needs.

Savannah F 
Rating:
5.0

Customer did not leave a comment.

Gregory S 
Rating:
5.0

Bill is a very friendly person-I enjoyed visiting with him and he cares about your experience. Will plan to use his location for all the rentals moving forward.

Ben T 
Rating:
5.0

Customer did not leave a comment.

Jerome H 
Rating:
5.0

I have used both Bill Casper and Jim Webb and have been treated great by both.

DON R 
Rating:
5.0

Customer did not leave a comment.

Thomas W 
Rating:
5.0

Customer did not leave a comment.

Jan C 
Rating:
3.0

Lights in general on trailer did not work

KENYON H 
Rating:
4.0

Would be nice if the trucks had cruise control to keep a steady speed. Can’t keep the vehicle in the mpg zone. Best I could do was at 2 bars.

Brian W 
Rating:
5.0

Customer did not leave a comment.

Lisa W 
Rating:
5.0

I always use this facility. The equipment is clean and serviceable. But most of all the people there are more than fabulous and helpful. They are accommodating and helpful to insure I have the right equipment. I explain what I’m doing and the fill my needs. Every time!

Richard D 
Rating:
5.0

Very good equipment on affordable

SATAMANG C 
Rating:
5.0

great service

wayne p 
Rating:
4.0

Customer did not leave a comment.

Paul H 
Rating:
5.0

Bill was very nice and friendly. Got the car to and from where I needed no issues. Thank you for the help.

Alyssa S 
Rating:
5.0

Customer did not leave a comment.

Kurt K 
Rating:
5.0

Customer did not leave a comment.

alicia e 
Rating:
5.0

Excellent customer service! Always a helpful and friendly face at this location!

john a 
Rating:
5.0

Great customer service already!

Geof W 
Rating:
5.0

Customer did not leave a comment.

STEVE R 
Rating:
3.0

The owner was awesome! Very nice, friendly, and professional. He made sure I has everything I needed!

Vanessa A 
Rating:
5.0

Customer did not leave a comment.

Tasha L 
Rating:
5.0

Customer did not leave a comment.

Joseph C 
Rating:
5.0

Pick up and drop off went smoothly.

Seth R 
Rating:
5.0

Very customer friendly. Continue the good work.

Jim K 
Rating:
5.0

Customer did not leave a comment.

Scott M 
Rating:
5.0

Have used this location many times, always great!

Mike B 
Rating:
5.0

Always the greatest place to rent from. Helpful, friendly, and bends over backwards to make sure everything is ready and quick in and out.

Richard D 
Rating:
3.0

The 26 foot moving truck itself had wheels that were badly out of balance and it “hopped“ on the road so badly it made me nauseous!

Scott H 
Rating:
4.0

Customer did not leave a comment.

Joseph E 
Rating:
4.0

Customer did not leave a comment.

Darla C 
Rating:
3.0

Customer did not leave a comment.

Melanie L 
Rating:
5.0

Customer did not leave a comment.

Gregory S 
Rating:
5.0

Customer did not leave a comment.

Cheryl M 
Rating:
4.0

The Attendant was very helpful and friendly ,was very Pleased with my experience !!

Brian N 
Rating:
5.0

Very good communication and service thank you

Jarrod K 
Rating:
5.0

Customer did not leave a comment.

Rick L 
Rating:
3.0

Gentleman helping us was very kind.

Kelsey B 
Rating:
5.0

Bill there is awesome. Makes the entire experience effortlessly. Excellent location to rent from.

SUE G 
Rating:
5.0

Signage on entrance door other than that . Great service. Will rent from them again.

Scott P 
Rating:
3.0

This truck was absolutely atrocious. It sounded like it was missing its muffler or catalytic converter. You could not hear anything while in the cab of the vehicle with no cruise control driving 11 hours in such a loud vehicle left me with a headache that I’m still trying to get rid of

Joshua W 
Rating:
5.0

Customer did not leave a comment.

manuel a 
Rating:
4.0

Customer did not leave a comment.

Rick R 
Rating:
3.0

People were very nice.

Holly C 
Rating:
5.0

Customer did not leave a comment.

Daniel S 
Rating:
5.0

Customer did not leave a comment.

Juan G 
Rating:
5.0

Customer did not leave a comment.

Darin u 
Rating:
5.0

Customer did not leave a comment.

FABRICIO L 
Rating:
5.0

My location was REMARKABLE AS USUAL. Everything went Great. Thank you!

Marion W 
Rating:
5.0

Customer did not leave a comment.

Don T 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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