El cliente no dejó un comentario.SYDNEY E.
Customer Reviews for The Garage of Erie
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Nothing to improve. Very easy process to rent the truck. Very friendly and professional place.RANDALL G.
El cliente no dejó un comentario.KIMBERLY L.
This was not where I was to pickup my rental. Before arrival, I was sent an email to pick up my uhaul at this location. They were very nice; however (NOT THEIR FAULT) I had asked for a appliance dolly and a flat 4 wheel dolly. He did not have the flat dolly. He called a different location and we went there to pick it up. At that location, they did not have the flat dolly either. They then sent us to another location and we picked it up there. This was unacceptable. The correct equipment should have been give to the location where I picked up the uhaul. Also, there was no ramp on this uhaul. I was under the assumption all trucks had a ramp or lift. If this is not so, I should have been asked if I needed a ramp. I wasn't Disappointing. This was not the fault of the location where I picked up the rental.Mary N.
El cliente no dejó un comentario.DANNY D.
Service was awesome. I needed extra miles and an extra day and received it for free. Thank you for making it so easy during a difficult time.Richard R.
The guys at The Garage Of Erie are awesome. They are the only location I will deal with.James C.
I would rent againThomas B.
Trailer could have been arranged in a way that made it easier to hook up to.Jamie T.
The final bill was 37.00 I was told and paid it in cash. Then was told by my friend who's card it was that the final bill 24.00 and his card was charged. So why was his card charged if I paid in cash and what's the 14.00 differenceTyrone O.
The person I dealt with was very friendly and a pleasure to talk withJohn S.
Awesome. Very nice and helpful. Very fast, in and out. No hidden charges, black and white type transactionJeffrey S.
El cliente no dejó un comentario.Mariah B.
El cliente no dejó un comentario.lashay S.
Brighten exteiorJERRY S.
Close to home but needs brightened up. Owner did say he just bought the building this year and is woring on itJERRY S.
El cliente no dejó un comentario.Tonya H.
Great Service!!!!Jacqueline J.
It was a little difficult to locate. There was only the very small U-Haul shingle sign to go by.Mike K.
El cliente no dejó un comentario.Raymond Y.
El cliente no dejó un comentario.Sally C.
Owner said he never received notification of reservation..item not ready at guaranteed time for pick up.Derek M.
Very accommodating and helpful. I was running a bit late and would be arriving close to when they were going to close.They were understanding and gave me a number to reach them so they could meet me there when I got there . I really appreciate the personal service !scott J.
Ordered truck from Grandview location received a call from 12th street after I was standing at Grandview was I on my way after I stood at the counter and was told I had to drive to the other side of town get there after talking to him that and saying I have no choice I was more than halfway there in my car speaking to him when I got there he had went to McDonald s and I had to wait for him to come back.Return truck in lot did' not tell me the lot gate was padlocked had to call him Not only inconvenced by U Haul I lost money because I drove more miles had to call someone to help me when I could have walked up the street rented truck took interstate 90 to furniture store came back parked the truck at home waited for my husband to unload drive my own car to pick kids up after school instead I was stuck without my car and had to call a friend No call of changes before I went ontime and no concessions choose Penske in the future if they rentCassandra L.
Did not accurately record gas gauge. Uhaul website was down when we picked up so He took a picture of my credit card on his personal phone to charge me. Seems unsafe for my personal fundsKristen B.
El cliente no dejó un comentario.Mark L.
The site was very poorly labeled and very beat up looking. There was no drop slot for a key.Ann B.
i was disappointed with the scheduler who told me no rentals were available in the hamburg NY. location i wanted to rent a truck or trailer. i was told there was nothing available from NY to Pa. yet i passed 4 uhaul rental locations that had several of the trailers & 2 trucks sitting in their lots unleased. these were all still in lots on my return trip at 5pm. i pulled an empty trailer for 90miles empty & had to pick it up in the opposite direction of my trip which added an hour to my very long day. equipment was fine & trailered well.barry O.
El cliente no dejó un comentario.Donald T.
El cliente no dejó un comentario.Laura P.
We received the truck one hour late because the business owner was not there or answering his phone. We had to contact the main U-Haul scheduling to get a hold of him and it threw off our whole moving schedule. His coworker finally had to call him to come in. He was kind and apologetic about it. The back of the truck was not swept out for us when we picked it up and it was annoying to clean up someone else's mess at the end of a long, rainy day of moving so I wouldn't have to pay a $25 fine.Sharon A.
Thank you so much ! The manager was very nice and professional.demitta M.
We had ordered two mattress bags and two sofa covers to protect our furniture. Our pickup location was moved from the Buffalo Rd location at the last minute (not our choice) and we were told that they had none of the supplies we ordered. We had no idea where to get these on move in day, so we had to do without. Very frustrating.Holly H.
El cliente no dejó un comentario.Terry H.
My order was split between two locations, so I had to drive the 27' truck into the small yard at this location and turn around. When I called to return the motorcycle trailer to this location, I was unable to make a connection because the phone was busy for 45 minutes. The agent demonstrated that it was U-Haul's assigned phone that was the problem. I dialed it from the location and it rang only once on their office while giving me a busy signal (as before). I don't know why U-Haul couldn't have had both units available and ready at my preferred location.Jerome E.
Highly convenient, was able to get myself home without back up on my bike stowed in the truck.Cathleen B.