Awesome experience, I enjoyed talking with Sam while he took care of all the details. Highly recommendedDonald B.
Customer Reviews for The Family Corner
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Johnny A.
El cliente no dejó un comentario.ROBERT M.
Everything went well.Natasha H.
The gentleman was very helpful, and informative. Super friendly and efficient!Bryan M.
Easy rental. Adam was a great help in getting the trailer backed in upon return.David G.
Clean the inside and Take pictures inside. There was a stain that I got charged for but it was there before I got it.Miles D.
Sam (owner) and his sons were very helpful through the entire experience. Sam got my paperwork done quickly and I was on my way in 15 minutes. Five stars! I will definitely use his u-haul center for all my moving needs.. a big thank you!James L.
El cliente no dejó un comentario.Myles Edward P.
Sam and his two sons were great, taking their time to locate a truck, and making sure everything was ready to go. ¡Gracias!RONALD P.
El cliente no dejó un comentario.ALEX S.
Your rates are high ! Especially the over charges .Kyka S.
Nothing at all. Mr.Sam and his staff were excellent!!!!Gloria G.
El cliente no dejó un comentario.Keith A.
El cliente no dejó un comentario.Ron Z.
El cliente no dejó un comentario.Mary W.
I returned the truck and was told that it was not clean to there standard and that I would have to go clean it. It only needed to be swept. The person handling the transaction said that I company had to come in and clean it if I did not clean it according to their standard. I received a Email within 20 minutes stating that there was a cleaning fee of 50$ . I was not told that it had to be cleaned spotless. I will use budget next timePhillip M.
El cliente no dejó un comentario.Tammy N.
Wash the truck windshield was very dirty.MARK G.
Sam, the owner is probably one if the most professional person, I have dealt with in many years. He is the most customer service oriented person that I had dealing with u haul and many other companies or stores. Exemplary man. He goes not only above and beyond, he goes through all extensives to satisfy customers. U haul needs to hire many more people like him. Truly a great experience.Vincent G.
El cliente no dejó un comentario.Franklinton H.
Sam and his sons provided great customer service.PATRICK V.
Sam values his customers. My experience was Awesome. Whenever there is a need for a UhauI I will choose this location.Brian L.
TW MOVERS-poorBarbara S.
El cliente no dejó un comentario.Mary F.
The store worker insisted we park the auto transport trailer in the exact same spot it was in at pick up. Having to pull out into the road with traffic multiple times to try and park the trailer back where they wanted was impossible. I was threatened with a 25$ inproper parking fee. Haven't seen a charge yet and I hope I don't because that is just ridiculous. This location shouldn't have auto transports or trailers of any kind. They don't not have the room to safely pickup and receive trailers. Great service until this last time I used them. Will NOT be returning customerSean B.
El cliente no dejó un comentario.kenneth W.
The 1st store did not have the equipment I reserved so I waited almost an hour while they searched. I had to go about 5 miles to another store in which the wait time was another hour. All the wait time cause me to have to do the pickup in the dark.Khris B.
El cliente no dejó un comentario.Allen D.
Great customer service!!!Sean B.
Nicest guy you'll ever meet!Robert M.
El cliente no dejó un comentario.Andy F.
Outstanding customer service! In any business communication is key. Sam was always there to pick up the phone when I called. He answered all my questions, he helped me make arrangements, and most of all he kept to his word.Doug K.
In the middle of nowhere and not enough room to get the truck out of the main roadSteve H.
El cliente no dejó un comentario.DAVID C.
The owner and his boys were very pleasant and very helpful. It was a last minute rental and they did a great job taking care of us!John A.
I would like someone from Uhaul to contact me directly regarding the vehicle I drove back to Michigan. The drive back to Michigan was roughly 775 miles and there was the loudest squealing noise in the cab behind the engine compartment. I had to drive the entire way with this which hurt my ears. Vehicle should not have been in the fleet for rental. I am actually going to ask for some $ back for such a miserable experience. My cell phone is 248.520.8445 and my name is Jim Rogers. I will expect a call from someone in management. Thanks.Jim R.
This by far was the worst experience I've ever had with uhaul. Sam was very unprofessional, he kept flirting with my girlfriend, he called my phone and her phone several times after we already extended our rental period, texting my phone and my girlfriend at 930 pm. He also charged me for a safe move which was 5 dollars a day, he charged my card 70 dollars. I have rented uhauls across the country but this by far is the worst experience I've ever had and I will not be looking to use uhaul again for business. This guy really needs to be trained on how uhaul operates. He kept telling us that there was a 250 dollar fine for returning late and also tried to charge me 250 dollars for a broken wheel on a furniture dolly. I am now trying to review all the charges from my debit card by this representative. I am not happy with the service provided as it was very unprofessional and unpleasant.Ana J.
El cliente no dejó un comentario.Carlton G.
Manager and staff were very knowledgeable and helpful.Craig B.
El cliente no dejó un comentario.David O.
Great customer service! Will use in the future.Lucas W.
El cliente no dejó un comentario.Scott K.
El cliente no dejó un comentario.Elijah B.
Very friendly and explained all questions I hadDennis E.
El cliente no dejó un comentario.Dillon R.
Best In BusinessSam N.
The outside u-haul drop off location was easy to get to and the young employee was helpful and polite.Janice K.
Everything was just fineDarnell G.
El cliente no dejó un comentario.NOELLA H.
Quick and efficient customer service. Very helpfulTHOMAS P.
Very pleased with the service and friendliness. Great to do business with.Julia R.
The operator texted me saying I owe him 38 dollars after I had dropped off, but refused the show any invoice or proof of balance due. Was very rude and said, "thats why I hate dealing with uhauls."Richard M.
El cliente no dejó un comentario.Paul N.
El cliente no dejó un comentario.Robert W.
El cliente no dejó un comentario.ANN F.
El cliente no dejó un comentario.Mario B.
El cliente no dejó un comentario.Joseph B.
Wonderful person (Store Owner Sam).Deja C.
El cliente no dejó un comentario.Grace M.
El cliente no dejó un comentario.Lesleyann B.
Great customer service, took his time to explain everything and made sure we had exactly what we needed.KATHRYN M.
El cliente no dejó un comentario.KEATON E.
Amazing service! I appreciate their outstanding effort to make things easier for me. The owner's flexibility was greatly appreciated. Thank you again!CARLOS S.
El cliente no dejó un comentario.PAUL W.
El cliente no dejó un comentario.CHARLES H.
Sam was great to work with.Richard G.
Wasn't shown how to use equipment, person checking me in barely said 2 words. The truth was dirty and I had to clean it before my use including wiping inside down and sweeping out the back.Robert W.
Location was very communicative, helpful, and put extra effort into working for me as a customer. Apparently had trouble getting the trailer I needed and was at risk of having to decline my reservation. Fortunately one came in at midnight the night before. That is unsettling even though a non-event because the trailer was there.MARTIN H.
Everything was great only concern was the cost of each mile was high. Other than that I'll use y'all again thanksJOHN G.
Sam was great to work with. I would highly recommend him to anyone.ROBERT M.
El cliente no dejó un comentario.Melissa P.
Very friendly and he went out of his way to make sure everything was ready.Edward N.
I've used U-Haul multiple times in my life and this was undoubtedly the BEST customer experience I ever had. If only everyone could be as great as these folks, the world would be a better place. A++ 10/10Sonya B.
Hi the family corner is great. Sam is wonderful and helpful. Uhaul as a company is horrible and everytime i have to deal with uhaul leaves me ripped off and frustrated and pissed off. Your company is horrible!!! The family corner store is great. Do not confuse the 2.CONNOR D.
Nothing Sam was absolutely awesomeBrennon P.
Manager was very rude. Our reservation was not honored, so we had to pay more for a different truckWILLIAM W.
El cliente no dejó un comentario.PAUL G.
El cliente no dejó un comentario.JEREMY M.
El cliente no dejó un comentario.JOE T.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Robert S.
My experience was less than desirable dealing with U-Haul corporate. However, Sam put me at ease with his superior customer service skills by adding personal reassurance with getting my truck. I have reservations in the future at this location, due to Sam's presents only.GARY M.
El cliente no dejó un comentario.JACLYN S.
The family that owns the store were wonderful! We had a lot of problems leading up to actually getting the truck and they went above and beyond to helpDarrin B.
Sam was fantastic to work with! Although we were originally hoping for a closer location, getting to work with Sam and his family was a blessing. Sam was very understanding of our situation, and was very patient with us as he worked to fulfill our requests. Sam went above and beyond to ensure we had everything we needed, despite a few unexpected developments on my family's end. My family and I aren't too experienced with renting UHauls, but Sam and his family made a stressful moving experience much better by providing us with top notch customer service. Sam deserves to be recognized for his work, and I would gladly do business with him again. I highly recommend him to any other customers needing to rent a truck.Matthew L.
Sam did a fantastic job taking care of me. Went the extra mile to make sure I got a U-Haul that had just came from the service center for the long trip that I was going to make.Carl B.
Owner was awesome! Great customer support!EDWARD M.
El cliente no dejó un comentario.ERNESTO A.
Awesome Customer serviceCARLOS C.
El cliente no dejó un comentario.JOHN O.
Sam, was wonderful. Great customer service and he makes you feel welcomed. Definitely worth the drive to him to pick up a truck.TOVA M.
El cliente no dejó un comentario.DAVID T.
All goodJOHNATHAN C.
El cliente no dejó un comentario.Hossam N.
El cliente no dejó un comentario.Tanya P.
Excellent experience nothing to improve.STEVEN M.
El cliente no dejó un comentario.Barbara S.
El cliente no dejó un comentario.JOHN O.