Comentarios del cliente para The Family Corner

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de The Family Corner

Grado total:

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Jeffrey S. en

Grado:

Good selection. Very helpful with rental procedure.

David M. en

Grado:

El cliente no dejó un comentario.

Marcus S. en

Grado:

The app did not tell me the owner wanted the key in the drop box so we put the truck back the way we picked it up. The owner became quite rude about the key being in the back of the truck and argumentative about the password of the lock provided. He called 6 times and I attempted to call uhaul to re-confirm the passcode. The lack of professionalism was absolutely uncalled for.

SPENCER H. en

Grado:

El cliente no dejó un comentario.

Rodney B. en

Grado:

The owner and his assistants were very nice and the equipment was clean and ready for my rental. I will use this location again the next time I need to rent equipment.

Susen D. en

Grado:

El cliente no dejó un comentario.

Charles W. en

Grado:

Owner / Agent we very supportive and the customer service was outstanding. The equipment was in great shape...he was flexible and wanting to earn my repeat busines!

Mark M. en

Grado:

Sam gave above and beyond customer service. Fantastic experience and I would highly recommend him and his location to anyone.

Stanley W. en

Grado:

I was lied to by the person making the reservation at another place..... very disappointed.. I am a Physician and I would get sued if I lied like that to my patients!!!!!!

Dave R. en

Grado:

This was a last minute change of location because my agreed upon details, where, when, size of truck could not be provided! U-haul also told me they would be open until 2:00. They told me that they have never been open on Sunday for 2 decades, when I dropped off vehicle.

Dean W R. en

Grado:

This location should not have a U-Haul rental. The office was disgusting, dirt piled on dirt, crap piled to the ceiling. I had no choice to visit this location, it was the only one in Raleigh (apparently) that had a 6x12 trailer. The attendant did not CONNECT MY TRAILER PROPERLY AND IT CAME OFF MY HITCH AT 45 MPH. The trailer nearly caused a crash. Thankfully, nobody was hurt. I will not ever go to this location again.

Marie W. en

Grado:

Very professional, courteous and knowledgeable.

Latasha W. en

Grado:

I am very well satisfied with my experience today. The employer was very pleasant and explained every detail very clearly and thoroughly. I will most definitely be using this location in the future for my services.

Trina E. en

Grado:

The owner was both knowledgeable and VERY helpful, kind, respectful and courteous. When I explained to him that UHAL did NOT have the rental at the two previous locations as promised and that I had the run arounds to get my rental and this was the third location I had gone to, He apologized and was very professional in assisting me in the process.

Forrest P. en

Grado:

Nothing.

Jimmy W. en

Grado:

We arrived while the store personnel were at lunch. He called and handled the entire thing over the phone because internet access was not available. That out us behind and we incurred extra charges because we had to get some medicine before closing. These charges were waived by UHaul. Given that it was moving day, thanks to UHaul, we got it done.

WILLIAM F. en

Grado:

Sam, the owner, went ABOVE AND BEYOND to meet my needs! BEST U HAUL EXPERIENCE EVER!!!! I would give my experience with U HAUL 10 stars if I could solely because of him. Sam was kind, gracious, warm, friendly and RESPECTFUL. He gets customer service as well, if not better, than anyone I’ve ever come across in any business transaction. You’re lucky these days to get any service at all, much less EXCELLENT customer service. I will definitely see him first before anyone else the next time I need any U HAUL service!

Steve B. en

Grado:

Mr. Sam went above and beyond when it came to serving me and my family in our move. He was about to close when I stopped by and he stayed until I was completely cared for. Even though he could have told me he was closing, he exhibited some of the best customer service I have had in this area. He did everything for me and made it so easy to check out and return. I would recommend renting from his location; I certainly will again.

Todd H. en

Grado:

Even though the location was closed, Sam made himself available to help me with the rental, and was very easy to work with.

Tom B. en

Grado:

The owner at my pick-up location was super! Even though the location was not yet open for business, he contacted me to assist with a major scheduling mix-up by U-Haul. It cost me about an hour of time and delayed the start time of the U-Haul laborers. He helped me to understand the pickup process and facilitated a quicker solution.

Ivan A. en

Grado:

El cliente no dejó un comentario.

GERTRUDE V. en

Grado:

Have Steve, Mgr. terminate his assistant, who was extremely rude and unprofessional. After calling me to come pick up the truck, he refused to honor my reservation, threatened to cancel the reservation, refused to speak with the rep at U-haul corporate office, and kicked me off of his property. I made a 24.2 mile trip for nothing. Only to have to do it again the following day! This was the worse U-Haul experience I've ever had. The manager was very courteous but his assistant is less than desirable! His actions even caused problems for my movers in both locations. Honestly, I feel I should not have been charged for this reservation, or otherwise compensated!!!

Johnny M. en

Grado:

App sucks, online check-in sucks, would recommend to any that if they are going to rent to make sure the location is open. Really nice location person very helpful over the phone

JAMES B. en

Grado:

Need better notifications if a equipment is going to be at one location and after been transferred to another location but after been told that the 2nd location will be open to find out it wasn't open and had to call the owner for them tell you there going to be 45 minutes before they can come, after that when my stuff was transferred by Uhaul I had already did everything online so I didn't have wait another 15 minutes after the owner showed up because he was asking questions that I already filled out, this isn't the first time this happened in the last 3 months I was really late to my destination

ALI C. en

Grado:

He's is a very good customer service guy ????

Amanda R. en

Grado:

El cliente no dejó un comentario.

DEBORAH C. en

Grado:

El cliente no dejó un comentario.

DEBORAH C. en

Grado:

El cliente no dejó un comentario.