Customer Reviews for The Elephants Attic
(U-Haul Neighborhood Dealer)

332 reviews

1127 N 5th St   Vandalia, IL 62471

(618) 283-9118

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(618) 283-9118

1127 N 5th St
Vandalia, IL 62471

Services at this Location:

Office Hours

  • Mon-Fri: 10 am–6 pm
  • Sat: 10 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was amazing! Thank you!

Jessica Steward 
Rating:
5.0

Please print the roadside assitance telephone number on your form.

ROGER WALKER 
Rating:
5.0

The service was great.

Cynthia Hinton 
Rating:
5.0

Fantastic service and worked out perfectly

Micah Wright 
Rating:
5.0

Customer did not leave a comment.

Michelle Hagy 
Rating:
5.0

Customer did not leave a comment.

judy black 
Rating:
5.0

The owner is super nervous ce and always helpful

Jerade Summers 
Rating:
5.0

Customer did not leave a comment.

Matthew Davis 
Rating:
5.0

Customer did not leave a comment.

James Jackson 
Rating:
3.0

I was told that my recent would be emailed to me this morning when I turned the trailer in a day early and I still haven’t received it yet. Also I was never told if I would be reimbursed one day because I turned it in one day earlier than I rented it for it was a local rental. Please have someone contact me in regards to my receipt and the day rental

richard walker 
Rating:
5.0

This is a great place to rent from, and buy furniture !!!

Dennis Conrad 
Rating:
5.0

Customer did not leave a comment.

terry bridgeman 
Rating:
5.0

The elephant attic pickup location was very accomodative and receptive along with professional. No real suggestions based on my review of how things went

kevin johnson 
Rating:
5.0

Customer did not leave a comment.

Mike Adermann 
Rating:
5.0

Customer did not leave a comment.

Allison Henson 
Rating:
5.0

Customer did not leave a comment.

Joe Lawson 
Rating:
5.0

Customer did not leave a comment.

Chad Armstrong 
Rating:
5.0

Real friendly and efficient

terry bridgeman 
Rating:
5.0

I am very pleased with the service we received. Tim at the elephant attic where I make the reservation and pickup is very nice and helpful. No neg. Comments.

Michael Thompson 
Rating:
5.0

Passenger side mirror was damaged when I rented it, it then fell off over a stretch of rough road.

Brandon Heistand 
Rating:
5.0

Good solid truck and great friendly service from Tim. Thanks!

david hejl 
Rating:
5.0

The service I received from Tim was Outstanding! I am surprised how I was treated like a relative. Wow!

Robert Rogers 
Rating:
5.0

This is my secondary drop off location the main location is too small it was too crowded to drop off

Patrick Kyker 
Rating:
5.0

Customer did not leave a comment.

dalton patterson 
Rating:
5.0

Customer did not leave a comment.

Ashley Golden 
Rating:
5.0

The representative at this location was extremely helpful and accommodating when I needed to make a change to my reservation. Highly recommend!!!

Beth Coleman 
Rating:
5.0

Customer did not leave a comment.

Gregory Schantz 
Rating:
5.0

They are the nicest and most accommodating folks we have ever met.

Ronald Bright 
Rating:
5.0

Nothing it was very easy!

nickolas trible 
Rating:
5.0

Customer did not leave a comment.

Shawn Hall 
Rating:
5.0

Customer did not leave a comment.

Deb Long 
Rating:
5.0

Customer did not leave a comment.

Tom Goodell 
Rating:
5.0

Customer did not leave a comment.

Sandra Duniphan 
Rating:
5.0

Customer did not leave a comment.

Todd Shulman 
Rating:
5.0

Nothing! Everything was easy peasy!

Heather King 
Rating:
5.0

Customer did not leave a comment.

Charles Edwards 
Rating:
5.0

Tim was very professional I would definitely recommend using them to anyone

Kevin Etcheson 
Rating:
5.0

Everything went smooth and was easy process to pick up. Only thing missing was the dollie I reserved with the truck. The business was vloswd so I couldn't go inside to ask for one. Other than that I was happy with the service.

Brian Tritt 
Rating:
5.0

Customer did not leave a comment.

Lori Logue 
Rating:
5.0

Awesome as usual

Randall Fiscus 
Rating:
5.0

Customer did not leave a comment.

Todd Stoeckel 
Rating:
5.0

Nothing... keep up great work and service

Gerald Reed 
Rating:
5.0

Customer did not leave a comment.

stephanie abendroth 
Rating:
5.0

Customer did not leave a comment.

James Spence 
Rating:
5.0

Have used this drop off location many times due to how professional they are

David Walker 
Rating:
5.0

Tim at the Elephant Attic is very helpful and kind. It’s obvious he takes pride in providing a quality uhaul experience. I’ll choose his shop over the rude dealers in my hometown. Thanks!

RICHARD KING 
Rating:
5.0

Excellent assistance from this location. I used them one other time for my rental and returned. I will definitely use them again if needed.

Larry Emerick 
Rating:
5.0

Customer did not leave a comment.

jacob sasser 
Rating:
5.0

Excellent service!!!

Deb Long 
Rating:
5.0

Customer did not leave a comment.

Shane Miller 
Rating:
5.0

The manager,Tim, at this location is fantastic to work with. I highly recommend this uhaul location!

Patrick Click 
Rating:
5.0

Friendly staff

Forrest Vance 
Rating:
5.0

Truck had much play in steering and hard to keep on the road. Also trans seems to shift erratically at times.

ELDEN BRAUER 
Rating:
5.0

Customer did not leave a comment.

David Walker 
Rating:
5.0

Customer did not leave a comment.

Delora Hedgpeth 
Rating:
5.0

Customer did not leave a comment.

Steve Bowen 
Rating:
5.0

Customer did not leave a comment.

Judith Elder 
Rating:
5.0

Other than the trailer having an expired license plate it was a great experience renting from this location

Karen Sergent-Rakers 
Rating:
5.0

Customer did not leave a comment.

Peter Hinman 
Rating:
5.0

Everything was already set up and ready for us to use (truck and car transport) and they got my car ready to go very quickly and very well. Super friendly service that I’ll absolutely use for my future moving needs if possible!

Mallory Golden 
Rating:
5.0

Great experience! Thank you!!

Dawn Click 
Rating:
5.0

Customer did not leave a comment.

Ray Barker 
Rating:
5.0

Customer did not leave a comment.

Colleen Jorn 
Rating:
5.0

Customer did not leave a comment.

Shawn Lotz 
Rating:
5.0

Not one thing

Donna Norris 
Rating:
5.0

Easy peasy, clean well running truck

William Karrow 
Rating:
5.0

Nothing !!!! Tim was awesome to work with . He explained everything about the truck and all of the details of the rental . Tim made sure I was checked in and out in a very timely manner .. Best rental experience in a lot of years !!! Thank you Tim !

Adam Barnes 
Rating:
5.0

Customer did not leave a comment.

Joe Blythe 
Rating:
3.0

Customer did not leave a comment.

Leslie Locke 
Rating:
5.0

Tim was fantastic! Provided great guidance, addressed details that made the whole experience incredibly smooth. A real partner in helping me execute my move. Clearly above expectations.

Brian Donley 
Rating:
5.0

Customer did not leave a comment.

Patricia Elam 
Rating:
5.0

Customer did not leave a comment.

PERRY REESE 
Rating:
5.0

Service was phenomenal

Christi Jenkins 
Rating:
5.0

Customer did not leave a comment.

Dustin Lawson 
Rating:
5.0

Tim was awesome

Anthony Liuzzo 
Rating:
5.0

Automate to a higher degree.

Roger Walker 
Rating:
5.0

Everything handled well and in timely manner. Tim was excellent and easy to deal with. Definitely explained all charges, etc very well.

Randy Fiscus 
Rating:
5.0

Customer did not leave a comment.

Kevin Kinney 
Rating:
5.0

They could have showed me about the center console that came down and is a cup holder and a arm rest. It would have made the trip a little nicer. The truck worked great and ran very well.

Thomas Nielsen 
Rating:
5.0

Very very very friendly staff

Tommy Watson 
Rating:
5.0

Customer did not leave a comment.

Brent Pontious 
Rating:
1.0

Keep your story straight. Don't say if you need a extra day we'll just charge your card then when I'm running a little late say that you are reporting it stolen.

Ryan White 
Rating:
5.0

Have a bigger trailer like a 6x10 but we made the 5x9 work thank you

Thomas Lamar 
Rating:
2.0

One tire was completely bald (no tread). When the tire was changed, the mechanic found that the hub was loose and not safe to drive. He felt the wheel would come off the trailer due to mechanical failure. There should have been a more thorough check of the equipment before being rented.

Paul Williams 
Rating:
5.0

Customer did not leave a comment.

Curtis Meseke 
Rating:
5.0

Customer did not leave a comment.

KLAYTON KROLL 
Rating:
5.0

Tim is so helpful and explains everything in detail. I would definitely recommend anyone in the area go to him, the personal touch he provides is so much better than the sterile computer based system. The last time I used the system NEVER again personal is better!!!! Tim is awesome

Barbara Crandall 
Rating:
5.0

Customer did not leave a comment.

Morgan Thompson 
Rating:
4.0

Customer did not leave a comment.

Evan Smith 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN HARRIS 
Rating:
5.0

Customer did not leave a comment.

Jeff Kemper 
Rating:
5.0

Excellent customer service. Truck was ready to go when I arrived. Friendly service!

Jose Medina Mercado 
Rating:
5.0

This location has friendly and accommodating staff. The equipment is well maintained and very affordable. Wouldn't change a thing.

Carl Dial 
Rating:
5.0

Customer did not leave a comment.

Larry Simmons 
Rating:
5.0

Customer did not leave a comment.

Jessica Jones 
Rating:
5.0

Tim always provides great customer experience from beginning to end.

Timothy O Dell 
Rating:
5.0

Customer did not leave a comment.

DENNIS CONRAD 
Rating:
5.0

Customer did not leave a comment.

JONI MARS 
Rating:
5.0

Customer experience was excellent!

Mark Hewett 
Rating:
5.0

I did 90% of my check in online for the U-Haul truck, once at the store it was very wuick

William Knott 
No reviews have been submitted for this location.

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